Love the store, love the staff, but am disappointed with the dog training. Our rescue dog of 18 months took the adult basic obedience class and while she did well and learned a lot, the trainer was not effective. She taught us the command names and hand motions and that is pretty much it. She did not have control over the dogs and class and seemed scatter brained and anxious. On top of that, she pretty much shamed us for our at home training methods. We LOVE our furbaby, and would NEVER do anything to be cruel to her. When our trainer met us, she insisted that we cannot use the collar we currently used, which was NOT a pinch or prong collar. It was a collar made by Cesar Milan. When we told her this, she called his methods and the collar "inhumane" (I assure you it is not) and made us purchase an Easy Walk harness, which we were MORE THAN HAPPY to do. Until a week later when our dog's armpits were covered in scabs and pussing and bleeding from being chaffed. We immediately returned it and switched back to our collar for her. We showed up for class the next session and our trainer told us that we cannot go to class with that collar because it is "against petsmart policy" (which is wrong; pinch and prong and metal collars are against policy and ours is neither). She then proceeded to tell me that I am reinforcing fear and aggression in my dog by using that collar. My dog is seriously the happiest and most loving dog in the world. We were forced to borrow a different harness and would not be able to attend class otherwise. I soon noticed while looking at the collar section that PETSMART SELLS PINCH, PRONG, AND METAL COLLARS. I personally think that because they don't sell Cesar Milan brand products, we weren't allowed to use them. I do not appreciate being shamed for the methods we use with our happy, loved furbaby and am disappointed in the judgment and rudeness we received. read more

PetSmart - Our dog's armpits after using the Easy Walk that was required for the class. This is "more humane" than a regular collar&leash? - Pet Groomers Near Me - Plano, Texas

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As consumers we tend to only want to review a business or comment on our negative experiences and we really should get away from that. I used this particular store for all my pets needs and I have never felt anything but welcomed by all of the employees there. As for the grooming salon, I received great service from all staff members and my dogs groomer Justice was very friendly and courteous to me and my dog Prince George. She did an amazing job with my schnauzer and he looked amazing. Thank you Justice! read more

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I worked for Petsmart for about 7 year at different stores all over Texas, and this particular store was always regarded as one of the busiest and best. Well in the 5 years that I haven't been with company something must've changed. My main complaint is the customer service I'm in there every few weeks, and not only do people not remember me or my dogs, no one including the cashiers bothers to talk to us. I will say the hotel staff is excellent, I don't even use their services that often and they remember the dogs and inquire about that, same with the trainers. We've never been in a class before but they always remember us and offer helpful advice when asked. read more

This being my forth time to use this place to have my labradoodle groomed will be my last.. First three times I hade a great experience was told my sweet Harper did great and hugs you while being groomed! Well today was a different experience! Harper was dropped off at 12:00 for a bath full groom. At 4:30 I called bc no one had called me, they said she is one the table give us an hour! At 5:45 we go there and she was still on the table being worked on by Jasmine, we hid to watch and we were shocked to see how rough she was being w Harper trying to brush her out under her neck keeping her on the tightest restraint.. keep in mind Harper is only 18 pounds .. when Harper would pull back in pain she would through her brush.. I rush in and asked if I could hold her for her rudely she told me I was not allowed back there.. I asked if the other guy groomer could help and hold her.. she said we have other dogs to groom besides your dog! She told me that Harper always acts this way and I said no she gets a great report when I talk to the other groomers and hugs them while she gets groomed.. then she threw one more comb on the floor and I said that's it your done .. I asked her name and said you will never groom my dog again... DO NOT USE JASMINE GOD ONLY KNOWS WHAT SHE DOES WHEN PEOPLE ARE NOT LOOKING IF SHE ACTS THAT WAY WHEN THEY ARE.. I paid 114.00 no bows no perfume and her hair is choppy all over ..I will go in tomorrow to speak w the manager read more

They BUTCHERED my dog!!! I took my pomeranian in for grooming. Explaining in detail how I wanted her cut, and said many times to the manager that I DID NOT want her shaved. She explained to me that she may be matted in her undercoat, so they may have to cut more than I would like. She then explained that if they felt this way, that they would call me before cutting the dog. (WH I never receive a phone call. 4 hours later I show up to pick up my dog, and she barely has 1/4" of hair ALL OVER!! The poor girl that groomed her knew I was upset and apologized to me, but it was not her fault. The MANAGER is the person I spoke to initially when handing off the dog, which makes things worse in my opinion. There is an 85% chance her hair will never grow back correctly! This is not a breed that should be shaved. She has been non-stop itching, and is just now getting back to being herself after almost 2 weeks. Now I don't expect someone to know 10,000 different breeds, but I DO EXPECT THEM TO TELL ME if they do not know how to properly groom my dog. It's unfortunate because after this happened I spoke to many dog owners that have had horrible results there as well. I wish I would have known before, which is why I am writing this now. read more

People that are on here being disgusting are ridiculous. These people are all hard work oh and just human. Just remember that. I always experience great customer service wether i am in the checkout line, the grooming salon, or banfield. Remember if you treat people like they are people then you will get the same respect back. Think about that next you wanna act like a fool. read more

The Store: They always have what I need. The aisles are labeled accordingly. They have cute outfits for my poor dog. They do a great coupon program for newly adopted dogs. I have no complaints. B+ The Grooming: Overpriced and dangerous, (from what I've read). I brought my puppy here (way back in the day when he was a puppy) and asked for a bath, summer cut, trim around the ears, etc. I came back some four hours later, and he looks the exact same, and I'm $120 short. Granted, this was at a different location, but the price set me way back. Do yourself and your furry one a favor and take it to a local mom and pop groomer. C- Banfield Hospital: Never tried it. Have never heard good things. I'll stick with my vet. read more

I made an appointment for my twin poppy 2 weeks in advance, when I went there they said there is no appointment for the poppies, I suppose to drop them off at 12:30 for grooming and my dentist appointment was at 1:00 When I ask for manager she said there is nothing they can do for me, that's the end of it !!! I had to cancel my dentist appointment and take the poppies home, she wasn't even sorry for what happen. read more

The first time I went here they were doing dog photos with Santa. So my pups got an awesome photo with Santa. I love that this location has grooming, vet and hotel for dogs. That's pretty cool. However, the interior section is a bit smaller as a result but the extras are pretty cool. I am a fan of this location. read more

I took my blue heeler mix to be groomed at this Petsmart. As a previous reviewer pointed out, the groomers are not very personable. They were, however, very friendly towards my dog. I don't believe they did the most thorough of jobs bathing or trimming my dog's nails, which was the entire purpose of the trip. She came out smelling nice but details were overlooked. I will defend them, in that they basically took her in with twenty minutes notice. I don't know if they just did a rushed job and if they would have done better if I had actually made an appointment. Not sure if I'd give them a second try. Time will tell. read more

Took our 3 dogs to the Hotel for 3 nights. I made the reservation over the phone and gave specific instructions on the services that we wanted for our dogs. When we go to the hotel to drop them off their system didnt have any information setup, I had to stand there for 30min to check them in, while i had all 3 dogs on a leash with me because they wouldnt take them until all documentation was complete. When we picked them up 3 days later we were very disappointed to hear that they did not take notes of our instructions, our dogs had not had any playtime for all 3 days, they were kept in a kennel and only walked twice a day. We were extremely disappointed with this service, we will not be coming back. No wonder this place has a two star review on yelp. read more

Grooming is very sweet with my doodle. Everyone is always excited to see my dog and they do a great job. They explained safety on matting to me and my husband. This made me feel more comfortable after all the comments I've seen and recommended tools to help with tangles to keep him long! I will be back! read more

Review on Grooming Salon ONLY Groomer: Erika Service: Full Grooming Dog Breed: Cocker Spaniel This was our first time visiting the Grooming salon at a Chain groomer... Our Groomer for this visit was Erika and she is AMAZING! I normally take my dog to a private groomer but recently they changed their hours and are now closed on Saturdays. Also, the last time we visited that salon, I was unsatisfied with my dog's haircut. My dog is Sebastian and he is a 6yo Cocker Spaniel. Erika was very attentive when I showed her a picture of the haircut we wanted. She actually came out front and discussed what guard lengths she could use and gave recommendations to achieve the look I wanted. I was very impressed about how personable Erika was and it immediately put me at ease. Although I had alot of specifications, Erika was up for the challenge and executed flawlessly! Sebastian looks great! Thanks for changing my mind on chain grooming salons and pampering Sebastian on his spa day! See you soon! read more

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Took our White/Tan Shih Tzu in for grooming. The dog did have some tangles on the ears. The groomer did not even try to clear the tangles, they just chopped everything off. Now our Shih Tzu looks like a white Schnauzer on the front. read more

Terrible experience!  Tried to make appointment for my dog to be groomed this morning online. Had to call the corporate number to set the appointment. After being on hold for 30 minutes, the guy says he has to call the local store to book the appointment, which I tried to do online but no one answered. I was connected to the West Plano PetSmart and they said oh we see that there's a note that we don't like your dog and he doesn't particularly like grooming so we won't be able to groom him. Two times prior to this we took him for grooming and nail trim at this location and when we picked him up (no phone call ahead of time) they said they couldn't trim his nails. Why?? Was going to give them another chance, but no more. read more

They have good quality food that my dog with a sensitive stomach can handle, wish it wasn't so expensive but I do appreciate they carry nicer stock. read more

The Banfield Pet Hospital at this location is wonderful.........but that is where it ends. We scheduled an appointment for baths for our three cocker spaniels. Unfortunately, we had to reschedule because of the storms. We called and the lady that answered informed us that the day (5/4/16) was wide open and we could bring them in whenever we wanted to. So we scheduled for all three of our dogs and she said, "Ok! I've got em down!" Well.....when we arrived to drop the boys off, they only had put two on the books. We then told them that the appointment was for three; however the person trying to check them in didn't try to hear us out or listen to what we were saying. He only kept repeating they only have time to do the two. Because he was so rude and inconsiderate, we ended up not leaving any of our boys with them. It's sad that a location with such a great pet hospital would have such horrible service in the grooming salon. We definitely won't be bringing our dogs back and definitely wouldn't recommend this locations grooming salon to anyone. read more

This is the ONLY PetSmart in the area that requires you to have a paper copy of your prescription and register it to get a pet card through THEIR hospital. My dog knocked my coffee on my paper perspiration luckily I had a photo on my phone. The manager at this location was very rude to me and I had to wait in a line for the animal hospital that required me to be closer than 6 feet. They did not require people to wear masks in the store so this put me at risk. I had to wait over an hour to get this done and luckily the ER hospital was able to fax the prescription. It is Saturday. My regular vet is closed and this is the only PetSmart in the metroplex that has the type of food my dog needs in stock. I definitely think the manager could have given me some compassion instead of being cruel. I think that it is a travesty that this is the only pet store that sells prescription food and I am going to complain the the Better Business Bureau about this. Do not go to this store if you can help it!! read more

After unsuccessfully finding dog say haircoloring I looked around and asked the only employee I could find in the whole store. She was older with gray hair it was by the fish section. I asked her if she knew if they had it and she said "what?!" with an irritated tone and when I repeated myself she interrupted me yelling " it's the mask take off your mask!" And she was not even wearing one! This epidemic is real!!!! Once she was done interrupting I repeated myself again much louder and clearer for her and she repeated my question in a way that made me feel stupid for asking even though i know it was not a stupid question and that I shouldn't be responded to by an employee even if it was. I responded calmly saying " yes" and she said "No!" With an attitude and left her mouth hanging open after she said it. I just said okay and walked away because I was so shocked. Unbelievably rude... read more

PetSmart's grooming services rarely to never turn out to be a pleasant experience for me so I rarely use them and is why I always call to get pricing when I make an appointment. (being a retiree makes me more budget conscious). Each time I have gone to pick up my pets, the invoice is always higher than the quote (this particular time $12) and I'm given one excuse after another. "It's a week-end or a holiday" (5 days before a holiday?) I don't use Petsmart enough to know the rules and procedures so this is unacceptable to me, they should have explained this when I called to get pricing and an appointment!!! Then when I asked for a copy of my invoice, I was told they cannot or would not give me a copy of my invoice????? WHY??? This made me wonder if they are being dishonest or there is something sleazy going on behind the scene! Then after I got home I had to trim the eye area of one pet because the fur was in her eyes and I assume not a part of the grooming process. That is when I found a huge clump of food and a knot next to her mouth that was probably left over from her last meal that I did not see or know was there. Why would the groomer not see something like this when she was being groomed and this again makes me wonder exactly what kind of care, cleaning and grooming am I paying for when I have to finish grooming my pet as soon as I get her home and how could they have missed something that obvious!!! read more

this is the 2nd time with the same freaking groomer that couldn't finish the job on a damn yorkie poo! laura is her name! the one with all of the facial jewelry! petsmart should find groomers that get the job done. period. maybe switch groomers during anxious moments or let a moooore experienced person take over something.... a manager possibly??? no worries she will not be going back to any petsmart franchise. i was warned and didn't listen! i get it now! dumb asses can't find ways to groom small dogs who aren't around all of the madness ... at the end of the day fuckin figure it out or find a damn career and loose the hobby read more

Wasn't a fan of this grooming location in the past but decided to give them a second try and so glad I did. Jai was my dog's groomer today and she gave him the best cut he has ever had and he smelled nice too! I will definitely go back to Jai again!! read more

Absolutely horrible experience at the PetSmart, 6204 W Park Blvd, Plano, Texas today. 7 people in line with one cashier. She never called for help until I asked her to after 10 minutes. Manager Julia finally came and I told her all of us in line were upset with the poor customer service. She told me "if you don't like it you can go to another store ". Not the type of Manager I would hire. read more

The vet, the boarding, and the store is fine. It's the grooming that you need to stay away from. They have THE RUDEST staff members. I came in on Saturday, (it wasn't busy), and it took them 15 minutes to acknowledge me, was rude when I asked them if they were short staffed, did not greet me, aggressive to a dog that was clearly scared, and was super unprofessional. All of the staff there are! Do not take your pet to get groomed here! read more

Chelsea and grooming team amazing!! Zoey Stella looks forward to seeing them monthly! Thank you for all you do!! Appreciate you all!!! read more

We rescued a dog Saturday morning and immediately went to Petsmart to get supplies and a bath for our pup. When we checked in to the salon at 12:30, we were told that she would be bathed then but they couldn't put it in the computer until 2 o'clock. We were told to come back in 2-3 hours. I called around 2:30 to check on her and I was told that her appointment wasn't even until 2 and I needed to come back at 5-5:30. While I was very displeased that our brand new pup had just spent several unnecessary hours in a kennel, I could see how miscommunication occurred. Then, at 4:45, I got a call that my pup had a medical condition that prevented them from bathing her. This was FOUR and a half hours after she had been in their care. I immediately rushed back to rescue her from the people who should have taken care of her. One of the groomers was in tears because she realized that not only had our dog been in a cage all day unnecessarily, THEY HAD NOT GIVEN HER ANY WATER OR TAKEN HER OUT TO THE BATHROOM. For a store that supposedly is all about pets, and even has a sign warning of the danger of pets left unattended in cars, I was shocked that my just-rescued pup was left WITHOUT WATER all day. Everyone in there admitted that it was the intake associates fault for not examining her at the time they took her in. For the safety of your pet, DO NOT TAKE THEM TO BE GROOMED HERE. read more

THIS IS ONLY FOR THE GROOMING SALON !!!! It sucks big time. Left my pup at 2pm at 6pm he was not done, I gave them a conditioner for him they didnt know how to use it, gave them a bar soap for him - they told me the bar soap had NO DIRECTIONS how to use... SERIOUSLY ? read more

Amaris groomed my new dog Ramsey the day after I adopted him in Plano. She took such helpful notes on his behavior, and how he coped with each service. She even helped me pick out some items, which helped this novice owner out! I will request her again for sure, my pup is so handsome :) read more

We made an online appointment to get our puppy groomed for the first time, including his nails. My daughter was so excited to see how handsome he would look with the bandana they promised once he was done. They said that it would take 2-3 hours. After the three hours we waited and hadn't heard anything. Finally we called and first they weren't sure he was still there!!! Then, when we went to pick him up, all they did was bathe him. There was no other services provided. They claimed it was a computer error and that his appointment wasn't input into the computer correctly. read more

Terrible experience! Made appointments for our two dogs to be groomed, this morning I get a phone call saying oh we saw that our dog doesn't particularly like grooming all the time so we won't be able to groom him. I said - um - he's been coming to Petsmart for grooming for years; oh well, sorry. Nice! I told them to cancel both appointments and we will never use Petsmart grooming or for that matter shop at Petsmart again. There are many groomers out there including Petco that we can use. I could understand if this was an aggressive breed or if he was a biter or something - he just simply doesn't always like his nails clipped, etc. - what dog does? Very poor service and a couple of hours before your appointment. Will also post my experience on Yelp and Facebook for others to see. read more

I've been taking my lab mix in to get his nails grinded and clipped at petsmart groomers since he was a puppy and this is my first time trying this location. Not only did I wait about 15 minutes before anyone helped me but when I left my dog with them apparently they stressed him out so much they couldn't do anything. The female groomer told me she tried putting him in a muzzle which I don't understand. I've never had to put him in a muzzle before nor has he ever been aggressive. Obviously the muzzle stressed him out even more. So I took him home without anything being done. read more

took my sister to get medicine for my dog today. we saw a groomer with long straight black hair was trimming the nail for a little dog. Then suddenly the little thing just started to scream, the groomer didn't care and the dog screamed more and tried to get his foot out of the groomer's hand. the groomer didn't pet him or anything, instead she put a shorter leash on him! A lady stepped outside and said that she couldn't stand it. Who can! It was heartbreaking to hear a little thing scream like that so helplessly. How did PetSmart hire someone who is so obviously hates her job and animals??? I will not take any of my pets there, I can't stand any chance that they will hurt my dog/cat and then smile at me says everything is good when i pick them up! and i don't think any pet owner can! read more

Wouldn't groom my Pug because there was no vet signature on shot bill. The bill listed shots given with the date, the vet info and had my credit card receipt attached. There was no place on the bill for a vet signature. They said I needed a " shot certificate"... whatever that is. However, when I made the appointment they only asked that I bring "proof" of her shots. I would not typically use a place like this for grooming but my dog has travel anxiety and it is close. Petsmart, give people the correct info on the phone so they don't show up for their 8 AM appointment and get turned away. read more

Avoid Jodi at all costs - especially when she is behind a register. Ringing up two items is far too taxing for her - her rudeness is incomparable; perhaps she's already risen to her level of incompetency. read more

This Petsmart needs a lot of help. A lot. Especially for its location, you would think it would be on the nicer side and that the employees would know how to provide customer service. The floors are always dirty (dog poop...everywhere), and I get that it's a pets store but I've been to many locations where that is not an issue. On my last visit there was one cashier and seven people in line. And he was taking his sweet time, lackadaisically bagging the items. Help is needed, badly. I try not to come to this location unless I have to, and wouldn't trust them to take care of my dog with any of their services. read more

My dog has stayed at this location twice. Both times he acquired a skin infection costing me hundreds of dollars in vet bills. Do not leave your pet here! read more

I have two shelties who are regular customers at this Petsmart's grooming dept. They do such a good job and pay attention to detail. I've never had them get it wrong. The groomers may not be very personable, but they are very sweet to my dogs. If you let them know what you want they will try their best to do it. I've been to some Petsmarts that have been crap in the grooming dept. (Yuma, Arizona) but this one is wonderful. read more

I was trying to buy a tree for my kitten, they were on a top shelf, I asked an Asian teenager who works there for help, and he told me and my wife to go get someone else cos he was busy...I've had horrible customer service in the past, but this one takes the cake for how rude and clueless this person was. I told the manager about him and to his credit he seemed genuinely sorry. Stop hiring teenagers at minimum wage, they are awful! read more

Super selection and equally helpful staff. All brands so come for the basics and leave with something new.

I would give it 0 stars if I could. We used their training, grooming, and hospital service for our new puppy, but had a terrible experience with 2 out of the 3: grooming and hospital. The Banfield nurses was overly intimidating to the puppy and expressed her frustrations openly when the dog didn't cooperate. The grooming staff also seems to not know how to handle puppies. They complained that my dog bite and wouldn't allow her back, but none of the other places have ever had a problem with her. Never coming back again. read more