This rating is purely a reflection of their dog washing area, which has dropped off a cliff over the last couple of years while the cost to the customer has increased. -The floor is always drenched with water pooling in certain areas, and globs of dog hair swimming around in the water. - The tubs have dog hair on the walls and clogging the drain. - While the hoses have been recently replaced, one of the tubs doesn't have a place to secure the hose, and there are other issues like broken sliding doors, missing leashes, broken step-ups, etc. - The towels are so ratty you will leave covered in white fibers. - It's just gross in there. I'd love for them to put a protocol in place for keeping this space cleaner. I imagine some customers are very inconsiderate and don't clean up after themselves, but that shouldn't be a problem for the next customer. For example, after each customer leaves the cleaning room, a staff member could go in, sanitize, wash the walls, put the equipment back where it belongs, squeegee the floor. I can't imagine Pet Supplies Plus wants the liability of someone slipping on standing water...? This process would only take 5 mins and I'm sure most customers would be totally fine with the wait rather than dealing with the mess. I know this is harsh, but I've been going to this location for years and will not return once I use up my current dog washing card (prepaid). read more

Today was just a very good visit to Pet Supplies Plus On Legacy. My dog Blondie was for the first time scared with tail tucked due to the lawn care people and leaf blowers in the parking lot. We came in and were greeted. We had assistance shopping. One of the people working there "Hafsa" came over and paid attention to Blondie and settled her down. We were able to conduct our business and even picked up a treat. A great visit. read more

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Staff is friendly and helpful. Usually a very good selection of cat food and supplies. have been shopping there for approximately 12 years. Highly recommend. read more

I had a great experience with CJ on my most recent visit, which is the reason for my 5-star rating. I didn't have room on my phone for the app to cash in my rewards, but she was kind and made it happen! Thank you again for the great customer service. On that note, after reading a few of the comments, it reminded me of a time that I had taken my two yorkies in the store to get a bag of dog food (yeah, the big one) and the cashier at the time didn't offer help take it to the car. The reality is I shouldn't have those expectations for help. If I needed help, I should ask when it's not offered. Lesson learned! IMO there needs to be consistency in providing good customer service. read more

The self service dog wash used to be clean, stocked and maintained. The last several months it has gone downhill. The stalls are not maintained and cleaned and no longer have the removable hair screens so they become backed up. The shampoos are not filled and they have not stocked the deshedding shampoo for a long time. Floors are not cleaned and towels ready. Just not comfortable or inviting any longer. I don't know if ownership or management changed in the last two years but it is no longer inviting to shop there. read more

The self service dog wash was a success! I appreciate the ability to wash my dog without bending over the tub. Rubber apron kept us from getting wet! read more

Nice self bathing stations for fur friends. Store is a little more on the expensive side when it comes to food but a vast selection to choose from. Staff has always been friendly and accommodating when I visit. read more

Those of us animal lovers know we will go to all lengths to keep our little friends happy, and that includes shopping at multiple stores to do so! Pet Supplies Plus is one of those stores that I am sure to go to in that pursuit! Great selection, decent prices, and really nice staff who are themselves usually animal lovers make this a place you got to go to! read more

Terrible experience here and the staff was extremely rude when I asked for help. I will not be back to this location and I will be letting friends and family to avoid this location too. read more

If I could give a zero today I would. I can't express how frustrating it was using the dog wash today. The register lady who was Indian I suppose was very disrespectful and her manager with the lip rings. Both were very unprofessional and didn't help with any of my concerns. Definitely need new employees and managers that know what they're doing. And when I walked out they both laughed and gave ugly smiles. Oh if I was an ignorant person they would have gotten a real good piece of my mind. But I'm not but definitely would love to see either of them outside of work. And we'll see who's really tough or gangster because the Indian girl starting talking slang as if she is hood as I'm sure she's not. She looks too old to be working at a dog store. Leave that to the high schoolers!!! read more

2 Employees attitude plus unhelpful in store. Very disappointed after many years of excellent customer service. What happened to the great employees there? Guess they moved on. I Won't say anymore. read more

Great PSP Team! Store has a large choice of toys, food & treats. The dog wash is very convenient & clean. Thank you!

The staff at this Pet Supplies Plus is super friendly and helpful! They offer a variety of foods and treats, as well as grooming and wash your own dog service. read more

This is my neighborhood store. I always know what I want as I check prices, sales online and I only buy a certain brand of cat food so I don't need assistance. However this store has a rude nasty person working here that was stocking the cat aisle. Was absolutely scowling when I was here to shop today. I will have to find a new location to shop at from now on. read more

The guys in this store are so personable and friendly. It's so refreshing to shop in a store where the employees show interest in you and are genuinely nice. Good job! read more

Pet Supplies Plus Plano - The BEST Pet Supplies Plus by far!!! - Pet Stores Near Me - Plano, Texas

not a friendly place went in last Tuesday, the workers there were very nasty individuals there was no help whatsoever and when I went to go to the register the person working there was incredibly rude and would not give me my recite when I asked for it ( I don't usually write reviews but this was the most awful experience I've had in a long time) highly don't recommend going to this store read more

OooRah! They are open during the virus crises. One has got to feed one's pets while we are locked inside with them. We have shopped here for many yrs. Be sure to join their loyalty club to get notice of discounts and specials. read more

Pet Supplies Plus Plano - Pet Stores Near Me - Plano, Texas

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Tonight I went in looking for a new puppy food for my large breed puppy. Lindsey assisted me and was PHENOMENAL! She asked all the right questions and answered all the questions I had regarding foods. She was transparent about her knowledge but so genuine. I cannot wait for her to gain more knowledge and become even more incredible than she already is! She went above and beyond. She rung me up and also asked if I needed assistance carrying out food and helping me put my things in my car. Lindsey was FABULOUS! read more

I have had nothing but excellent experiences with the Pet Supplies Plus in Plano, TX. I have done both same-day delivery and curbside and both experiences have been perfect. The team is very communicative about order status and which items are in stock. If an item is out of stock, they always call and offer a replacement. The manager, Isaiah, is particularly communicative and helpful. I can't recommend this store highly enough. read more

Howie and I love Pet Supplies Plus! We have been to two locations in DFW area and both have exceptional employees who are sweet, kind, knowledgeable and just really helpful-whoever does hiring has hit a jackpot of amazing personnel pool, telling you. We love the specials on Howie's food. And we are very appreciative that if Howie won't eat his wet food-we went through a long run of this-they take it back and do their best not to make you feel like a jerk for returning it. We use their self bath there as well. It is super cost effective to buy the card of multiple baths but even just one bath at a time, is such a great deal. You don't have to lean over and kill your back or legs too badly and they have towels that are washed in hot water, so they are safe as to not spread fungus or diseases-an issue I have to watch for with a 15 year old dog. We love them! read more

I absolutely love PSP they are amazing and love the online and in store sales, the Plano location is my favorite customer service is great and the Plano location is always very clean. Thank you PSP read more

I love the free delivery. It allows me to buy more than one bag of dog food at a time. The service is always prompt and one time the wrong order was delivered and the manager drove my order to my house personally. read more

Great Location, very good and friendly workers here. They are also very knowledgeable and willing to help.

Favorite pet store to buy food and treats for my dog! Not only do they have a great selection of healthy and natural dog food brands that Petsmart or Petco doesn't offer, but everything seems to be cheaper here at Pet Supplies Plus. They also always have a lot of items on sale which is nice. My dog is super picky with his treats and I bought this chicken jerky hoping that he'll like it but he hated it. I took it back and they accepted the return without any questions or hassle! It was really convenient and they didn't make me feel bad. It's definitely a big plus that the staff here are very friendly and helpful. read more

Our dog loves to go shopping for toys & treats here and the Staff makes the store even better!!

Really great selection of pet food and pet supplies. My wife and I have found that their everyday prices are normally cheaper than the sale price at places like Petsmart and Petco. And they carry more of the premium/healthier dog food choices than at those other places. We've also found the staff there to be really friendly and helpful and if you sign up your pet, they got a free toy for their birthday. Note: The coupon for the free toy can be redeemed for just $5.00 of any item (food or otherwise) because they know not all pets like toys. read more

Juan and his Pet Supplies Plus team are very service-oriented and have great products!

Went in today and also took the pup to get a heart worn test as every Thursday they have a cat and dog vet and staff. Great store I will go back. Nice prices on dog food and supplies. read more

Pet Supplies Plus Plano - Pet Stores Near Me - Plano, Texas

Came here to use the dog wash. I must say I'm impressed! I'm from IL and our Pet Supply Plus store is not anywhere that big or as nice. The dryers are 100 times better than ours in IL. The store was nice, clean & well kept. I would definitely visit this location again. read more

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I visit and purchase all my 3 pet needs from your location at 4100 Legacy Dr in Plano, Texas. and for some reason, i didn't receive my 30% coupon off in my inbox. I asked Juan about it and he just told me that the coupons all have unique numbers for each client. I understand that. So, i asked again why i didn't get my coupon he thinks but, he gave me the same answer. When i told him i understood that and that's not what i was asking, he got upset, was rude and left. He just said well, if you don't like my answer, then fine. I have been coming here for almost 3 years and have never been treated like that. This coupon could have saved me $30.00 since my bill was $119.00. So, I'm going to ask you, why didn't i get my coupon since i have an account with you? He didn't offer any other store discounts or any solution. The young man who was helping me felt bad and was very nice. He just said that Juan is USUALLY very nice. Very Dissapointed and i was nice when speaking to Juan. Totally uncalled for. I won't be back read more

Just did the new dog wash!!! I'm in love! Great store and great people. They always have what I want. But this dog wash is the bomb. Love the tubs but wish they had some grooming supplies no brush or bail trimmers read more

Pet Supplies Plus Plano - Pet Stores Near Me - Plano, Texas

They truly care about their customers and go above and beyond. Juan was fantastic. He opened the store and waited for us to get there so we could purchase dog pain medication for our dog who was hurt in the ice storm. read more

I love coming here, my dogs love coming here! The customer service here is phenomenal! If you ever need advice on a product, they are quick to give you the best recommendations they have and if you need help finding something, they will make sure to help out. If you are in any need of getting something for your pup, this is THE place to go! And make sure to take your dog along with you! read more

The employees are very friendly and helpful! Plus they always have crickets for my frogs and tarantula.

Such nice folks here. Can't complain. Fair prices and good products will bring us back.

Whenever I go in this store they are so nice and helpful! I can always find what I want and love to get the yummy pet treats by checkout. I also like to order online and have them deliver, usually the same day. read more

I didn't catch the young lady's name but she was running the register on Wednesday Oct 24th, 2018 at around 2:30/3pm and she was great! She carried my large bag of dog food to my car and held an umbrella over my 2 year old and me! Great Customer Service! I'll be coming to this location again and again! Thank you! We also love this store's self wash for our dog! Thank you for all your help! read more

Clean, organized and filled with helpful associates. Curbside pickup and delivery options. They don't even ask, just pick up your heavy purchases and walk you to your car. read more

Nice selection of canned dog food and treats from Fromm. Love curbside pickup. Pleasant and helpful employees are the reason I keep returning for our picky canine's needs. I would recommend this pet store to everyone! read more

They have everything I need for my dogs, and the employees are very helpful. The store is well stocked with puppy supplies for our new puppies, and has what we need for our older dog. read more