On March 12 at 11:15am I took my 1 year old dog, Reese to the groomers for the very first time. Upon arrival and during my initial phone conversations with them, I informed the owner this was my dogs very first visit to the groomer. I was reassured that they would take their time and be gentle with her as the first time at the groomers is very important and it was their primary goal to create a positive experience for her. I was told when dropping her off that she would be ready for pick up in about 2 1/2 to 3 hours. At 2:09pm I received a call from the groomer stating they would be finished with Reese in about 10 minutes but if I could please come sooner rather than later since Reese didn't like being in the cage. Since my husband and I were already in route it took us about 5 to 10 minute to arrive. When we arrived we saw Reese waiting for us in the main grooming area. Nothing out of the ordinary seemed apparent until we got home. That's when we noticed her hiding in the corner of our living area away from our other 2 dogs and acting very strange. At the time my husband and I just thought she was stressed about the grooming experience. It wasn't until around 8pm that my husband noticed blood pooled in the bottom of both of her eyes. We found the nearest pet emergency clinic put her in the car and took her to the 24 hour animal emergency care. And then again back to our personal veterinary office on Monday March 14th. To sum it all up, it was determined that Reese had been choked. It is unclear how specifically this happened, but we were told by our vet that she had to have been without oxygen for a "length of time" to have caused the blood vessels in her eyes to pop which caused the bleeding. This has been a very traumatic experience for her (AND US). We have made several attempts to speak to the owner by going to two of her grooming locations on 3 separate occasions but have been unsuccessful in speaking to her directly. Please help! This is absolutely unacceptable. We are so very thankful that Reese does not have lasting injuries (or even killed) from this. THUST ME!! I will keep posting this review as many times as I have to in order to get the word out!!! read more

CAUTION!! READ THIS FIRST! Horrible experience! We breed champion lineage Miniature Schnauzers and have been using Legacy Grooming for four years to groom our dogs. We took between four and eight dogs there on a regular basis. In the beginning, some of them would look great, and then some would look terrible. We found out which person was doing the grooming and discovered that the owner, Kerry, was the one doing a good job while the rest gave very poor results. We began requesting that only Kerry, and nobody else, groom our dogs. That went well for a while, and then today we brought three puppies in to be groomed. When we picked them up, two of them looked great but one of them looked completely butchered with large completely bald spots gouged into him. This is a $3,000 dollar champion bred puppy who's new owner is flying in to pick him up in two days. He looks horrible! Naturally I felt sick over it. When I asked Kerry who groomed the puppies, she said that she only groomed two of them and another groomer did one of them. I immediately knew that whoever this other groomer is, is the one that butchered my puppy. But then when I tried to address the issue with her and show the large bald spots, and how terrible he looked. She was shockingly very rude to me! She changed her story and said she was the one that cut him and even unbelievably said that's just the way his hair grows, and that she couldn't do anything about it, and told me I should find another groomer! I was completely shocked to be treated so rudely after I had been a loyal customer for years, and had spent thousands of dollars giving them so much business too! If you're reading this and looking for a regular groomer, I very highly recommend that you save yourself a lot of frustration and disappointment, and find someone else. Because you will eventually have a big disappointment like I have, and if you try to address it with them, you will be treated very rudely! It's very clear that they don't care about their customers since they do such a large volume of dogs anyway. They'll just tell you to go elsewhere. Very disappointing..... read more

WARNING TO ALL CUSTOMERS!!! DO NOT EVER leave your dog at Legacy Pet Grooming in McKinney. I just witnessed a male verbally abusing a co-worker inside Legacy Pet Grooming as I was dropping off my dog for a 9a appointment. I could hear a man yelling when I got out of my car. I had no idea what I was walking into. Turns out it was the owner who was verbally abusing his wife. I asked the girl at the front desk, "is that the owner"? She just nodded. His anger and cussing was so bad that all of the employees were visibly uncomfortable and were looking at me with looks of, "this is so bad and so uncomfortable!" The owner's wife was not responding to his ranting so he continued on, just getting louder and more verbally aggressive. Keep in mind that it didn't even phase him that I'm a customer at the counter witnessing all of this!!!! My female German Shepard was already in a large cage and I told the sweet girl at the front desk that I didn't want the owner grooming my dog. Then I thought, "what the hell am I thinking leaving her here?" I said to the owner, "You've got to stop! Seriously dude, you've got to stop"! Big shock, he turned his anger toward me. He said, "Mind your own fu*king business. That's my fu*king wife. Get your fu*cking dog out of here!" He said a lot more disgusting things as I was getting my dog but you get the jist. His vulgarity continued even as I walked to my car (the shop door was open), calling me a Bitch and who knows what else!?! This man is an abuser and there is NO DOUBT this is NOT an isolated incident. Your pets should not be subjected to that kind of stress!!!! You should have seen all of the sweet dogs and their demeanor. He's seriously fortunate I didn't let my German Shepard loose on him. Before leaving, I told him to F himself and I told all of the employees they should find somewhere else to work because they don't deserve this. Please DO NOT support a business who's owner is an abuser!!!!! He had zero concern for what he was subjecting his wife, his employees, his clients and the pets to!!! read more

, This review is for legacy Pet grooming in McKinney 5261McKinney Ranch parkway STAY AWAY !!Red the negative reviews first I went to legacy Pet Grooming at McKinney ,and was lied to that legacy pet grooming at McKinney has nothing to do with  Pet Grooming at at Frisco but when you go to their website at legacygrooming.com you see they are both under same owner Let me start by owner as he is absolutely a psychopath who terrorize his staff and customers ,yelling at customers and scream at his staff in front of customers .There are many customers who express deep concern about this man aggressive behavior and many reports that pets after visiting this store are traumatized for weeks If the owner is so aggressive and rude towards customers who can defend them self just imagine what he is doing to your pets who cant defend themselves once you leave them in the hand of this man   There are many pictures if injured and badly hurt pets after visiting Pet Grooming at McKinney and Frisco and now they are trying to change the name of their store to mislead customers and prevent them seeing negative feedbacks both Pet Grooming at McKinney and Frisco needs to be reported to reported to Texas veterinary board ,Federal trade commission ,the Better Business Bureau, department of health ,Dallas police department and SPCA of Texas ,local animal control agency ,PETA Document any injury and unprofessional conduct and list on social medias and Facebook and forward to authorities Both Pet Grooming at McKinney and Frisco need to undergo investigation by authorities for animal abuse and unprofessional conduct See pics below of rude owner and animals got badly hurt at Pet Grooming at McKinney and Frisco and  read all negative reviews at Yelp and google read more

DO NOT GO HERE! Please read other bad reviews. Everyone is saying the same thing. This address: 5261 McKinney Ranch Pkwy Unit 200. Phone: 469-631-0929.Their name is 'Legacy Grooming', NOT Legacy Pet Grooming. They changed their name on yelp to hide HORRIFIC reviews. The owner/man is a psycho. I asked to leave my dog's collar/leash with her because I was dropping her off before work and my boyfriend was picking her up when she was done. He yelled at me and said it wasn't his responsibility and THREW HER COLLAR AND LEASH ON THE GROUND and told me to pick it up. Many other people have talked about this man acting aggressively! It was 7am. It was dark. I was alone. There were 2 men in the back who had already taken my dog back to start grooming. After he threw her stuff, I said I wanted my dog back and that we were leaving. They would not bring my dog back to me. I stormed through the front desk to the back and found her. She was already soaking wet because they had her in the water. And the bathtub was DISGUSTING. I grabbed her and ran out of there as the man continued to yell at me. I cried the whole way home. My clothes were soaking wet because my dog was wet. I don't know what they would have done to my dog if I had left her there. Follow your gut!!! I had a weird feeling when I spoke with this guy on the phone, and I should've listened to my gut. Many people have commented on their dogs being injured and terrified after being groomed here. PLEASE, if you love your dog, DO NOT TAKE THEM TO THIS ADDRESS!!!!! read more

We used to live just a short 5-minute drive from this amazing place, and somehow, we had no idea it even existed! It's funny how sometimes the best things are right under our noses. We had tried out several other pet grooming places before, but unfortunately, none of them seemed to provide the level of care and attention we wanted for our furry babies. It was quite disheartening. But then, a stroke of luck! When we were living in Mckinney, we stumbled upon this fantastic spot, and let me tell you, it was a game-changer! The results they delivered were incredible, and we were so impressed that even after moving an hour away, we still choose to make the trip there. The owner is just fantastic, and the way the whole team care for our dogs during grooming is beyond compare. Plus, they are incredibly understanding, which makes the whole experience even better. I apologize if it sounds like a sales pitch; I promise you, it's just me expressing how truly grateful we are for finding this gem of a pet grooming place. We couldn't be happier with the service they provide, and it's such a relief to know our 4 furry babies are in such capable and caring hands. read more

I have been taking my two dachshunds to Legacy Grooming since 2011 when I moved to the area. I originally went to the Plano location because it was near my apartment at the time and loved the service and care my dogs received. When we moved to McKinney in 2015, I was heartbroken to be so far away from Legacy Grooming. I tried a few other places around the area but it never met my standard of service and care that Legacy Grooming had gotten me used to. So, I was elated when Legacy Grooming in McKinney opened and it was so close to my house! I have been using them since they opened in McKinney and experience the same wonderful service that I had become accustomed to at their Plano location. One of my dachshunds has some back problems and I always ask for a non-slip mat for him and they are always happy to accommodate my request. Oscar, my long-haired Dachshund who goes more frequently than my short-haired dachshund, always leaves happy and you can tell he appreciates his hair cut! **A little hint from a long-time customer: they offer a slight discount if you pay in cash (I believe it's about 3%)** read more

RUN, DON'T WALK, AWAY FROM THIS PLACE! HORRIBLE -- BEYOND HORRIBAL -- CUSTOMER SERVICE from "Arturo" who claimed to be the manager at the McKinney location, said the owner was Kari but wouldn't give me contact information for her. I made an appointment on 12/18 to take my dog in today (12/28/20) at 1:00. Arturo insisted I didn't have an appointment and I wasn't in their system and they were closing early because of the holidays... I showed him PROOF I made the appointment and that I had rearranged my entire schedule around this grooming appointment, and he said too bad, they could do a quick in-and-out but they were not going to honor the appointment that I had. Never even attempted to make it right, reschedule, offer any compesation if I would come back on another day... HORRIBLE CUSTOMER SERVICE, RUDE AND DISRESPECTFUL doesn't begin to describe how poorly I was treated. I will NEVER take any of my dogs back and will do every thing I can to warn people of the horrendus treatment I received today. read more

I scheduled an appointment for my dog to be groomed here. I showed up at 7:00 a.m. to drop her off. When I went inside, I told him who I was. He called me by the wrong name. I corrected him more than once. They took my dog back before they even had all of my information even though it was the first time we had been there. I tried to show the shot records on my phone, and when I asked the person working behind the counter not to take my phone, he responded rudely. I finally said to please just bring me my dog and I would cancel her appointment. He said my dog was already wet, but I asked him to bring her anyway. They had removed her halter when we arrived. They brought her out dripping wet. When I walked out to my vehicle for the young man to follow me, the rude person told him something I didn't hear. The next thing I saw when I turned around was my 1-year-old dog standing on the sidewalk with no lead or collar dripping wet. I will never, ever go to this place again. read more

The owner is a very angry, abusive man who has been witnessed multiple times (including today), screaming at his staff and (today) his wife. If she chooses to tolerate that, that's on her... but the fact that he was yanking around a defenseless Golden Retriever while he did it is unconscionable. If he will behave this way in full view of customers, what is he doing to frightened, stressed pets when nobody is looking? When a horrified customer tried to intervene on behalf of the terrified animal, the owner started screaming at her! This man shouldn't be working with customers who can't defend themselves or tell their owners what happened. I wouldn't leave my child with a babysitter who I spotted screaming at staff and customers, and I won't leave my pets with someone like that, either. There are way too many other options in this area. Absolutely do not leave your pets with this man. read more