Today was the first day that I used The Mutt Puddle and I was extremely pleased with everything…read morefrom their response time, able to get my Koda in, the front desk and how Mariah took care of my sweetie. She did such a wonderful job with bathing and cutting Koda. I was extremely pleased and will definitely be going back. PS. Koda is 11 and was not stressed at all and very comfortable while getting groomed.

**WARNING** READ MY REVIEW!!! I took my 5-pound Maltese to The Mutt Puddle for a grooming…read moreappointment. They couldn't follow a simple Maltese style, this wasn't our first grooming with them, I decided hair can grow out, no big deal. When we got home, I discovered a small puncture wound under her chin and abrasions across her belly. I immediately contacted David, the owner of Mutt Puddle, and expected a genuine concern for my dog and an effort to make things right. Instead, I received a lengthy email focused on a "miscommunication" regarding the grooming but no concern for my injured baby. Heartless attitude! I wasn't looking for a fight or making an unreasonable inquiry. To me, the solution was simple: acknowledge that my dog was injured, show some concern, and offer any kind of refund as a gesture of doing good business. This experience was extremely upsetting for our family. Our Maltese, Tina, is very tiny, well behaved, and very vulnerable. Now I worry how this experience wiill affect her with another groomer. Today I was notified that Mutt Puddle removed my Yelp review (prior to this one). I decided to re-write this, a lot less details, and take back my voice. This was a first hand experience, my dog, her injuries, my communication with the salon, and their response. I wasn't repeating something I heard from someone else. A negative review may be uncomfortable, but when something goes wrong, I believe a business should address the customer with a solution rather than work really hard at making the negative reviews disappear. My WARNING is simple: Before trusting this grooming salon with your dog, read their negative reviews everywhere you can. Positive reviews are easy to write, negative reviews tell you more about their business ethics. I learned the hard way that they hide behind policies created to protect them, including harm & death while in their care. Read their policies, then decide if something like this happens to you, would you be okay if they handled your situation like they did mine? Although all pet salons like Mutt Puddle are not regulated by the state of Texas nor require a license.. take the time to find a salon that does hire groomers who invest in their tools and earn certifications in their trade. Believe me, you'll notice the difference in attention to grooming details, passion, and customers service!

This is the ONLY place I will ever take my dog to! Jamie and her team are just fantastic ; I mean…read morelook at my baby smile! I am 100% comfortable leaving my baby with Curl and Pearl knowing that she is in a loving environment and will come home looking amazing! Added bonus to get photo shoot pictures after every cut! Highly recommend!

First time visiting this grooming business. I was referred by a neighbor and I am so glad that I…read morevisited. I have a beautiful Golden Doodle. It can take anywhere from 3 hours plus for him to be groomed. This business is based at the owners home. I love the set up. It makes it so easy to drop off my dog and very fast to pick up. Payments are done online and his groom just took an hour and a half. He came out looking beautiful and was very happy. Love Curl and Pearl!!

Amazing! My Charlie is so soft, fluffy, and happy!! He smells so good too! Great job and I would…read morerecommend!!

Very small service area. Not the least bit flexible. No questions asked, just a very quick…read morerejection.

They are absolutely amazing here! I have been taking my dogs and cats here for years. They are…read moreabsolutely amazing, caring loving they have boarded my animals cared for my animals for years. I will never take my dogs anywhere else.

I've been a faithful customer, but I am considering leaving. Extra charge for using a credit card,…read moreclosed on Monday, but they can't figure out how to state that on their website, asks for a tip for approximately 5 minutes of nail clip. They don't answer the phone; you must leave a message. This place was so helpful when we started going to them, but it seems to have changed management.

Found Natsumi through Yelp reviews and I couldn't be happier. She is super sweet, gave him a great…read moregroom, and most importantly, earned my dog's trust. I will drive out of my way to bring my dog to her.

I am speechless. I have been looking for a locally owned, experienced, reliable, talented groomer…read morefor 5 years. Finally, I found it! Natsumi took our dogs on short notice and did a beautiful job. She took her time and it shows! Our dogs came home happy and full of energy. I immediately booked our next appointment. We will be loyal customers for as long as she'll have us! Saint, Theo and Mom & Dad are very happy!!

I've been going to Lucky dog groomers for years. They had a ownership change a couple of years ago…read moreand lost the receptionist who we all really adored goodbye Miss Lisa. Over the last couple years. The service has gone downhill here. They are constantly getting new groomers and you don't have a consistent experience. At the time you get somebody who doesn't know what they're doing and the other half of the time it looks great but it's just not consistent. Now I went and visited with the owner there and got up charged for silly things that I've never been charged before before despite going there every month for probably five years. Myself and many other customers are looking for a new place to go. You probably should too.

I'm very disappointed with the service and communication at Lucky Dog Grooming. This is the second…read moretime I've had a 7:00 AM appointment, and both times I was misled by the manager. On this occasion, I was told the delay was due to flooding and traffic, but it was only light rain--and it quickly became clear these were just excuses. When a groomer finally arrived at 8:00 AM, I asked if they were scheduled for 7 or 8, and they told me they always start at 8. So why was I booked for 7 AM? To make matters worse, when I asked if my dog would be taken next, the manager initially said yes, but after a conversation between the groomers, she changed her story and claimed they had 8 AM appointments ahead of mine--even though my appointment was at 7 AM. It was frustrating and confusing. I had to request to the customer directly if it was ok if my 7am appointment could go first. There was also a dog in a crate in the back crying for over an hour--yet another example of poor care and lack of consideration. As I waited I saw 4 more dogs get dropped off all for appointments that already had multiple dogs waiting for the two groomers. Honesty and communication are essential in any business, but especially one where people are trusting you with their pets. The manager not only gave misleading information but also consistently fails to respond to messages or communicate clearly--except when it comes to offering excuses that aren't true. I won't be returning.

I rarely leave reviews, but people need to be aware of what they're walking into with 2nd Family…read moreDog. This has been one of the most frustrating companies I've ever had to deal with. Every single time I tried to schedule a groom or boarding, there were issues. What should have been a simple process turned into a drawn-out, frustrating experience with poor communication and no clear answers. To make things worse, after multiple attempts to get something scheduled, they claimed they "didn't like my tone" and refused to allow me to make a reservation at all. I've never experienced anything like that. Instead of trying to resolve the situation or help a customer, they chose to shut the door completely. Customer service is where they completely fall apart. Responses are slow, often rude or dismissive, and there's zero sense of urgency or accountability. It genuinely feels like they don't value their customers. At this point, it's hard to tell if they even care about having customers at all, let alone new ones. Do yourself a favor and avoid 2nd Family Dog at all costs. There are plenty of other businesses out there that will treat you with respect and actually make the process easy.

My dog had a good time. He told me so himself. Actually, I got to see him on camera as he ran and…read moreplayed are just chilled with the other dogs. They care about the animals. They are in charge of recommend highly. I

I LOVE this place. I've took my dog (piggy) a couple times now and I am more impressed each time…read more employees are also very kind and sweet. piggy also leaves smelling so good for a LONG time. never switching places, thank you guys!

We always love coming here to get our cat groomed. We need to come more often. Our cat is a Maine…read morecoon and very very fluffy and they always do the best best job on her. She loves the staff they're all very friendly. The prices are good and we are so glad that we found this place.

Amanda is the friendliest, most patient Groomer I have used in 18 years. She is very welcoming to…read moreme & my pet, she takes time to listen to what kind of cut I want every 3 months & explains any issues she had plus answers all of my concerns (ie: PET's sensitive nails). Eagle is the only pet shop I have used since I found them. Everyone there is awesome and today I met Leah (front desk). I can't say enough about Eagle Grooming & the way they care for animals. If you ever had a problem with them, take the time to see what they have to say about that issue & let them fix it. I guarantee even the owner will help you! Groomers work VERY HARD their money & they have BILLS TO PAY just like we PLEASE give them A BIG TIP TOO.

I brought in my yorkie mix in the other day. They did a great job! He looks so cute, and the front…read moredesk was very nice. They're the most affordable place around. I Will be coming back!