Today was the first day that I used The Mutt Puddle and I was extremely pleased with everything from their response time, able to get my Koda in, the front desk and how Mariah took care of my sweetie. She did such a wonderful job with bathing and cutting Koda. I was extremely pleased and will definitely be going back. PS. Koda is 11 and was not stressed at all and very comfortable while getting groomed. read more

**WARNING!!** Before You Trust The Mutt Puddle With Your Dog -- Read This First!!! As a new customer, I recieved that red carpet treatment that makes you think you've finally found "the place." The lesson I learned this time is that the true character of a business isn't revealed when everything goes right. It's revealed when something goes wrong. My situation started with a grooming appointment. The Korean cut I requested wasn't what I received. However, that was not my biggest concern. A really bad grooming job grows back, and I could have easily laughed that off and moved on. What I couldn't overlook was that my tiny 5lb Maltese had a puncture wound (the size of a pencil tip eraser) under her chin and a belly covered in abrasions (guessing from hot clippers). When I got home and discovered the injuries, I emailed TMP immediately. I expected: concern for her well-being and a sincere effort to make things right. Instead, I got a lengthy email about "miscommunication" regarding the grooming. I got an apology. What I didn't get was the one thing I was looking for: genuine human concern for my injured dog. Accidents happen. A mistake and owning it does not automatically lose a customer. The solution was never complicated. A simple acknowledgment (regardless of how it happened). My tiny dog came home hurt and that mattered. A refund as a gesture of respect. Before writing this review, I posted this scenario online in a small dog group. I asked a few simple questions: Would you be upset by these injuries? Is "sorry for the miscommunication" enough? Should a refund be offered? Would you return? The majority of the people who responded to the survey are dog lovers, breeders, rescue shelter owners, show dog handlers, vets and professional groomers who unanimously agreed that they would be upset and that they would not return. Several professionals commented that while accidents can happen, transparency and accountability matter. One comment stood out above all the others: "When I read the salon's response, I don't see a groomer saying, 'I'm concerned about Tina.' I see a business saying, 'You can't prove this was us.'" That perfectly captured what I had been struggling to put into words for this review. David Vargas from TMP responded to that online post. Instead of empathy, there were disclaimers. Instead of a heartfelt attempt to make things right, there was a carefully crafted argument about why I shouldn't feel the way I do. He accused me of painting the business in a bad light. No. I simply described what happened and how it was handled. When your instinct is to defend your reputation instead of showing concern for an injured animal, the picture pretty much paints itself. This experience was extremely upsetting for my family, traumatic for our Tina, and I worry about her demeanor when I take her to a new groomer. She's such a tiny baby and to minimalize our situation has been heartbreaking. Our pets rely entirely on us to protect them and on the professionals caring for them to uphold the trust placed in their hands. For all animal lovers, that trust is sacred. One of the most concerning things I discovered after this experience was The Mutt Puddle's liability policy. Their policy (search for it online) states; that pet owners assume all responsibility when leaving their pets in the salon's care and that The Mutt Puddle and its staff will not be held responsible for injuries, deaths, medical bills, clipper burns, cuts, stress-related issues, or nearly any other problem that may arise during grooming. Reading this after my little girl was injured helped me understand why David Vargas response was defensive .. rather than showing (on a case by case basis) concern for my dog and respect for me as a valuable client. I understand that policies exist BUT they should protect everyone involved, not one sided AND they should never replace compassion, responsibility, and concern for an animal's well-being. New and existing customers should read their policies carefully and decide for themselves whether that reflects the kind of care they want for their pets. We've lost complete trust in The Mutt Puddle and will not go back. They have taught me the difference between customer service and reputation control. Good luck with that business model. read more

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They're absolutely the sweetest. My little Coco loves to go and get her blueberry facial and grooming here. She always comes back smelling and looking great. read more

Sarita does an amazing grooming on our Toy Australian Shepherd, Piper. The Mutt Puddle is always a great experience with Sarita. read more

The Mutt Puddle - Piper! - Pet Groomers Near Me - Allen, Texas

Sarita did such an amazing job on our fluffy frenchie, Big Tex! She made sure to ask exactly what we wanted for him and followed instructions to the tea. Thank you, Sarita! Big Tex will be back :) read more

The Mutt Puddle - Dog - Pet Groomers Near Me - Allen, Texas

I called yesterday and asked for an appointment. The manager said I could bring in my dog at 11:30 today. When we walked in the dryers were so loud my dog was shaking. I wish I had left then. After 2.5 hours I went to the salon. He was only half finished!! I told them 2.5 hours was enough time and I'd pay for what they did and I was taking him. The manager was rude and charged me $87 for an 18 pound dog!!! As you can see, he wasn't cut and his face was filthy. read more

The Mutt Puddle - Pet Groomers Near Me - Allen, Texas

Nicole has been my Groomer since Phoenix got his first puppy cut and now a little over a year later she is the only person I would allow to cut him. Nicole is very professional and attentive! She is very knowledgeable and pays attention to detail. Hands down The Best! She Now Cuts Swvwn as well; he and Phoenix are Brothers. Thank you Nicole! read more

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Sarita always does a great job with our Golden retriever Maple. Maple loves going too and is always happy to see the staff here. Highly recommended their services read more

The Mutt Puddle - Pet Groomers Near Me - Allen, Texas

I wash my dog here regularly using one of their self wash tubs. The facility is always clean and the staff Are friendly. They have shampoos, brushes, low dry and ear cleaning supplies included in The wash fee. I highly recommend! read more

The Mutt Puddle - Dog - Pet Groomers Near Me - Allen, Texas

Sarita is the most loving and kind groomer ever. She loves our Colt and we love her!!! read more

The Mutt Puddle - Colt - Pet Groomers Near Me - Allen, Texas

Love how he is feeling! He seems relaxed happy, and much cooler! Thank you, and Elliot says "Thank you"

I have worked with Nicole (groomer)n for yers now and she is AMAZING!! Always does a fantastic job and updates you on any issues with suggestions. I could not recommend her more highly!!! Cindy S read more

We have been coming to Nicole now for over a year and we are so thankful we found her. We have a very large bernedoodle who's gets EXTREMELY matted. I brush i'm like crazy and bathe him as much as possible, and he still gets mad. Nicole has been a godsend to help us with the matting problem. She always goes above and beyond to work on his mats and help him look amazing every haircut. Nicole listens to what I want and always tries to do it perfectly for us. We know our guy takes an extra long time and Nicole always works extra on him and takes her time. We will not take our doodle anywhere else, but Nicole. read more

The Mutt Puddle - Pet Groomers Near Me - Allen, Texas

Sharita does an amazing job with my toy poodle! She always looks so cute and smells so good after going to the Mutt Puddle! read more

The Mutt Puddle - Pet Groomers Near Me - Allen, Texas

Folks are really nice - especially Shelly - who treated my old dogs wish respect and care! The wash centers are always clean and supplied with what we need. Thanks. read more

Went to the Mutt Puddle to get my dog bathed and it was well worth my time. David did a phenomenal job in making sure we were completely taken care of and he now looks and, most importantly, smells amazing! Thank you Mutt Puddle, look forward to our next visit. read more

Shout out to Nicole at Mutt Puddle Allen!! She does a great job with my bernedoodle grooming. My dog loves going there and doesn't hesitate to go back with Nicole. She is also very good about listening and twea the cut if you desire... read more

Sarita is the best! I couldn't be happier with the grooming services here! My dog's haircuts have never looked this good--always neat, stylish, and exactly what I ask for. Sarita is incredibly quick too; we're usually finished within 2 hours, which makes the whole process so convenient. The staff is always friendly, professional, and welcoming. The facility itself is spotless and clearly well cared for. I highly recommend this groomer to anyone looking for top-quality service and a stress-free experience for their pup. read more

Been a regular for a few years and they treat our boys very well. The boys aren't nervous around any of the groomers. We've had Sarita as our personal groomer since she knows how to handle our reactive trouble maker. Absolutely recommend these guys! read more

Sarita at Mutt Puddle is amazing! She's gentle, skilled, and makes my pup look fantastic every time. Highly recommend!

They have all done a great job with our Maltipoo, Chloe Bell. It's hard to find a good groomer, and this is one we will keep using.

This spot is awesome and David is the best!! My doggie loves coming to see him and always leaves looking and smelling so nice!!

I took my dog to Mutt Puddle and David took care of her. Very professional and friendly to my dog. I would recommend to ask for him when you visit Mutt Puddle. read more

David has done an amazing job with our husky dog Maya, you can tell that he truly loves dogs and our dog love him as well because he her right. I highly recommend this place and I highly recommend working with David. read more

Nicole has been our Great Pyrenees' groomer for years now. She is such a blessing to us! She does an excellent job and truly takes good care of him. We do not trust anyone else with him! read more

Awesome service and they are great with our fur babies. They are kind and considerate of both of our dogs temperament's.

Top notch service! Everyone there is wonderful! David and LaQuita were both great. Took their time and did an amazing job with Daisy.

I love this place! They take such good care of my dog. Nicole does a phenomenal job! I highly recommend her. My longhair mix always looks well groomed and terribly cute. read more

Came here for a self wash for my small double coated dog. The woman working at the counter was very friendly! My one complaint about this place is the tubs are low to the ground so if you have a small dog your back is gonna hurt by the end. The force dryers are very powerful - this might be the first self wash I've gone to where I left with a completely dry pup! They also provide shampoo, conditioner, ear cleaner, and cotton balls, so they have everything most short haired dogs would need for a bath. Definitely worth it! Edit: changing to 5 stars since they have risers so you don't have to bend over. Thank you for reaching out to let me know! read more

We have been coming to Mutt Puddle for a few years and have had an ok grooming experience with our Australian shepherd. This time, he was cut down to almost nothing and has several cuts, one being on his back, where it is now infected and has cost us hundreds of dollars at the vet. We won't be back. read more

The Mutt Puddle - Cut on his back day 1 after grooming - Pet Groomers Near Me - Allen, Texas

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My dog used to hate going to the groomers but these people do an awesome job. Now my German Shepherd Dog loves walking into Mutt puddle and comes out smelling good and gets to pick a treat! This place is awesome!! read more

The Mutt Puddle - Our opinion matters - Pet Groomers Near Me - Allen, Texas

Both in McKinney and Allen, this is my #1 place to clean my Great Pyrenees dog myself. Saves lots of money. Great tools, very clean tubs and shop, and very friendly staff. They do the nail clipping. read more

Love this place & appreciate the tubs for washing our two pups. They also offer full service in case you don't want to break your back and pay a bit more. Locally owned, support this business! read more

I can't say enough good things about this mornings grooming of my crazy Great Pyr/Lab mix. I usually don't have her cut way back, but she has been suffering in this heat, even though she resides in comfort in the A/C with me and her cats. There IS that outside bathroom thing you know. Today, Mariah (again - apologies for the spelling) pulled off a miracle and this dog looks and feels fabulous - doing the "I am a big beautiful white dog" strut all over the place. I left a little note with instructions, and every single thing was done, and more than that - very well done! I have been coming here for years and have seen the bits and pieces of turnover and management changes - however - they are ALWAYS top notch when I bring my dog in. I never worry when I leave her here. Thank you Mutt Puddle Allen. read more

I've been coming here for almost a year and now i'm moving to Houston and i know its gonna be so hard for me to find a place as good as Mutt Puddle ask for "Ally" . She is so kind and caring and talented, my dog had his best hair cuts here, thats why i wanted to write this review as a "thank you" to Ally and all the Mutt Puddle's staff. read more

The Mutt Puddle - Pet Groomers Near Me - Allen, Texas

We brought our dog into the self wash and he was pretty dirty. Customer service was great. She explained the product in detail and explained how to use them. My only complaint was the water was fluctuating from steaming hot or freezing cold and our dog was trying to jump out because of it. read more

5/10/2019 Update: I've been coming here over a year now and have also been trying other places here and there. Mutt Puddle in Allen is by far my favorite. I live in Melissa now and still come here, they treat my puppies (I got 2 now) well and give the best grooming. I LOVE that they are across the street from the park, it's a nice way to (try to) get the dogs energy used before the stressful grooming event for them. My bigger dog is scared of everything, especially humans but she had a wagging tail when I picked her up and wasn't shaking. My other dog loves all humans but cannot stand to be crated and cries so very loud. I feel so bad but when I came in they didn't give too hard of a time. His cut was soo cute and they gave my Boy Dojo, a handsome tie and GG and pretty yellow scarf. Thanks Mutt Puddle! 5/15/2018 Update: I brought my dog back and they were wonderful. Super kind, attentive and professional. The wonderful woman did exactly what I asked and I really appreciated that she cared. We will be moving to Melissa soon but I think we'll keep coming to this groomer. ----- We brought our dog here based on the reviews. The place was nice and staff was friendly. We called and were able to receive an appointment same day! The man on the phone was very nice. He asked a couple questions about our dog and advised us to bring shot records (I love this policy). We were very pleased overall. After the service were a few cons, they doused my dog with dog perfume and it's way too strong. I feel bad for my dog since his sense of smell has to be way stronger than mine. I wish they would have gave us an option of to choose if we want it or not. It makes me feel like the dog wash wasn't clean and they tried to cover up with cheap perfume. The other small complaint I have is I noticed a couple random patches of hair that was missed. My dog has short straight hair (chihuahua terrier mix) and I feel like it would should have been noticed since he's small and it's on his neck in a visible spot. But that's something I can fix myself. I usually do a quick check before I leave the groomers but my husband picked up our dog. Overall, we are happy and will try this place again. My pup doesn't look like a gross rat anymore. I didn't see any nicks or cuts on him. He looks adorable! I know now to ask for no perfume next time. read more

We just moved to Allen and anyone who has a can relate to the dreaded feeling of having to finding a new groomer. I found Mutt Puddle on yelp and it had some good reviews. I called, made an appointment and crossed my fingers. To my surprise, it was a wonderful experience! It's probably one of Cupid's best haircuts! She looks great. We'll definitely be returning. read more

The Mutt Puddle - Pet Groomers Near Me - Allen, Texas

Took my babies back to Mutt Puddle against my better judgement for a 2nd time because they upcharge for everything because their normal place was booked up. Their extra fees Drop off before a scheduled appt $5/hr - trimming nails $10, extra cut, teeth cleaning even ask for gratuity!!! This time I WILL NEVER GO BACK!!!! They cut my babies ear and never told me! I saw the groomer after even and the same check out guy - no disclosure. Felt it tonight when he pulled away rubbing his little ears. read more

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I got my 5 pound chihuahua groomed on Aug 11,2018. Sad to say the groomer did not adjust the blade and caused bruising and nics to my pups belly. See pics. She came home very irritated and sore. She immediately started favoring her front right paw. I then noticed red irritation paw pads. I immediately applied neosporin and called the manager. His response was that this commonly can occur and offered me free skin tonic. I have had her groomed over a dozen times and this has never happened. It took her 3 days to recover and I never got a return call asking how she was doing from the manager nor owner. Needless to say I won't be returning and if you have small pups beware ! read more

The Mutt Puddle - Pet Groomers Near Me - Allen, Texas

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