Kenna was great and so helpful I came in with a stray I found with fleas and she was so helpful and showed me what do.

Customer service was poor, extremely rude on the phone. That should of been a no go for me. They then scalped my dog till she bled and then proceeded to tell me she had a Rash. oh NO she did not. I will never go back here nor will I ever recommend it to anyone. Beware!!!!! read more

The Mutt Puddle - Her name is Tootsie - Pet Groomers Near Me - Allen, Texas

We rescued a standard poodle from a chain in a mobile home park. Stunk!!! On our way home on Super Bowl Sunday and had to get the 15 month 45# puppy clean. Mutt Puddle squeezes him in and for the same price as our other poodle at another salon, did a great great great job. And for workinng folks they're open ones sundays too. Thank you !!!! Our new grooming salon. read more

Always love bringing my kiddo here for the self bathing! The staff is so friendly and they are always quick to help me if I have a question or need a spare hand! He gets his nails trimmed here too and have never had an issue! I love to see a small business like this that cares so much about their furry friends and the owners! Keep it up! read more

The Mutt Puddle - He isn't the biggest bath fan, but he was a trooper! - Pet Groomers Near Me - Allen, Texas

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I use the self groom option. Staff is very helpful and friendly. It is a 40 minute drive one way but we'll worth it.

I really like this place, you can wash your dog yourself the way you want it. It's it's nice and clean. read more

The Mutt Puddle - Nice and clean, ready to go - Pet Groomers Near Me - Allen, Texas

Passing thru town. I came in unannounced with a new big dog who would NOT cooperate with her first wash. The manager was SO helpful! Totally stepped up to help try to clean her, even tho I was doing self service. Could not have been nicer. After 20 min We figured she had enough and gave up. He told me there would be no charge, even though we used shampoo, towels, and made a big mess. I wished I lived in McKinney so I could go back to Mutt Puddle. Y'all are lucky to have them! Clint H, San Antonio read more

This place is the best They are very professional and helpful whether you choose to self wash your dog or let them do it and they do grooming and nails.They teach you how to clean your pet with the right shampoos for different parts of his body Tear free for the face They provide everything Towels shampoo conditioner brush air dryer and leash that's mounted to the front of step in tub so you don't have to fight to keep you pet in the tub If you go here you'll definitely come back again and again read more

I will never go to this place again!!!!! I had a whole hour to bathe my dog before they closed and I was told I'd have to finish up in 30 minutes or less. The sign on the door says last bath an hour prior to closing! Which we had a full hour, we arrived at 6pm they clis. This sign is a total LIE!!! They had an attitude about it as well. You have forever lost my business and all of my friends business as well!! In regards to the comment added by the owner : I understand not allowing your employees to have overtime. I brought another capable adult with me so that both dogs could be bathed at the same time (like I always have). So while it may have taken 45 minutes per dog to be bathed it would have only totaled 45 minutes not an hour and a half. Apparently you need to update your sign on the door. The nature of your business is to have the mess of bathing a dog at your facility and not the pet owners house, occasionally there may need to be some overtime to accommodate. It's kind of like a hair salon, in order to make your returning customers happy you make it work. It's sad that you'd rather pay two people to sit there for an hour and do absolutely nothing than to make good money off of a loyal customer. How long does it really take to clean up some dog hair?? Not that long! read more

I enjoyed my experience here I'm not sure why the negative reviews the staff was very kind and helpful it was my first time going to a diy wash and the staff so friendly came over a few times to see how I was doing and if I need any help or more supplies they did not rush me and they welcomed me and my husky I felt guilty of it snowing husky glitter all over the place and offered to clean it up lol but the lady said don't worry about it I will be returning back also I like that while your there you can buy little bones and chews for them that you can't find at petsmart also it's a very clean and well kept up with inside a lot of groomers I walk into it smells and there is furr all over the place these guys are constantly sweeping and cleaning up read more

I love that we can do self service wash for our girls. They're big and bathing them at home is just not convenient on our bathtub or on our back. This place has everything. Even toothbrushes, toothpaste, ear cleanser, brush, and an amazing smelling after bath spray. read more

The Mutt Puddle - Best place for dog baths!! - Pet Groomers Near Me - Allen, Texas

Adam and the rest of the staff were absolutely wonderful! Me and Otis (my basset hound) went in to get his nails trimmed, which he hates. They were so good with him, he didn't whimper or cry like he normally does at other places and they were very patient and kind. Also, they got his nails so short without hurting or cutting into the quick! I'm so impressed I would recommend 100%.. this is the only place I'm going to for Otis's doggy manicure! read more

So glad I took my girls here. I opted for the groomer to bathe them and cut their nails. I can't get over how soft they are. I also love the bandannas they put on them. read more

I loved how well they took care of my dog. We were able to get in with an appointment scheduled a day before. I appreciate seeing other dogs being groomed. Most were relaxed and were not stressed. It is a peace of mind to know there is a place that will take care of my dog. read more

Brought my Chihuahua in for a nail clipping and bath last week. I was greeted by the front desk guy whom was extremely nice. The place smelled good even amongst wet dogs :) Madison did my bath and nails for Hollywood and she was wonderful!! Pricing was great and she went over all the products they used. Hollywood still smells good and nails weren't clipped they were filed which made a huge difference I am very happy with! Thank you Madison for your excellent service! The mckinney location was closed by the time I got out and about so I went to the Allen location and will continue to drive to this one for such great service! read more

Beware, this place may charge you extra for their own errors. We have taken our young Golden Retriever here a few times for full service and generally everything has gone well. However, on our last visit we were charged a junk "handling fee" of $15. The cashier did not offer any reasoning behind what had occurred, instead I had to ask a series of questions, and eventually learned that my dog was simply anxious with the blow dryer. He was not aggressive and has never shown even the smallest hint of being so. It was not until I got home that I realized the fee was an additional $15, which naturally seems like a lot for "blow dryer anxiety". I called back to inquire further and spoke with, whom I presume was the same cashier, and kindly asked to speak with a manager about the charge. In a snarky tone, she said "I am the Manager". I'm not sure what she manages, but it's certainly not customer concerns and complaints. When I further explained my issue, all she said was "I understand". If she had really understood, than I assume the fee would not have been charged at all, as it's common knowledge that most dogs don't like blow dryers. Finally the alleged Manager transferred me to the "bather", who was quick to clarify that she not a groomer. My assumption is that a groomer would require more training. She was more polite/personable over the phone and offered additional details about the "incident". It turns out that the "blow dryer" claim was either a hoax or a misunderstanding on the manger/cashier's part. This time I was told that my dog had pulled on the leash as he was being led back to the bathing area, causing the bather to loose a finger nail. Naturally I asked for more details and found that the nails were not exactly appropriate for the job, good on her for being honest. I can understand it being upsetting to break a nail, but with proper personal care and leash handling, this likely could have been avoided. Perhaps there is a training opportunity for their staff, maybe the $15 will go towards that. My guess is that they were being too forceful and impatient, and now that I look back, my dog does seem a bit traumatized after leaving this place. Of course, this part is just speculation, but it has been mentioned in other reviews. My dog is friendly, gentle, and very well trained. We typically have bathed him ourselves and have not experienced the same challenges, so perhaps the staff and our dog are not a good fit. That said, he is easily frightened and could benefit from additional leash training in stressful situations. Given that I don't want to place all the blame on Mutt Puddle, I have elected to grant 2 stars and my last $7 tip. read more

I was a regular client for the self service dog wash, but today I went at 5:05 they close at 6:00 but declined me to use their services. If I showed up at 5:15 or later I could understand. There was only one other client in the store with all the other bays open. This is poor customer service and will not return, they have lost a customer. read more

Had a minor issue at first, spoke with the owner and it was corrected quickly. Found out this evening that they have trays to aid with small dogs. I'll be going back! (bringing my own shampoo though, I do really like their conditioner) read more

We took our great pyrenees mix here. It was his first bath with us, and we thought we can handle bathing him using the self service which is only $25. They supply the pretty big tub, shampoo/conditioner, brush, cotton balls, ear claner, and towels. They have a few of these tubs for self service and they are first come first serve. Because our dog was shedding his winter coat, it was such a hairy mess and we were overwhelmed because our dog was just so scared and wanted to leave so bad. We tried to clean up as much we can but the staff let us know it was okay and hairy messes is common. Phew! Because of this, we decided from now on we will have our dog be groomed by the staff, haha! All they ask is that you bring his shots history and also to make an appointment as bookings fill up. The pricing for grooming isn't too bad too. It's good to know they give the option to do self service as well as full service. Because we don't have the equipment to wash our giant dog at home, self service seemed really good but yeah... we will just have them take care of him now haha. The staff is pretty friendly too! We look forward to bringing our dog here again. read more

We're new to the area ans were looking for an easy and affordable place to give our Basset a self wash. We've now made this our regular spot!! The staff is always helpful and super informative about their services. Definitely go during happy hour for the 20% discount!! read more

The Mutt Puddle - Pet Groomers Near Me - Allen, Texas

I have a husky and used the self bath service. They were able to book me a next day appointment. The towels they give you are pretty decent, thankfully not shammies. The water pressure was great, the nozzle lets you choose the type of flow. You are also able to adjust the temperature of the water which is awesome. The setup is great, you aren't too close to anyone and have enough space to move around. They provide shampoo/conditioner and hypo allergenic shampoo for you, I did bring my own deshed shampoo/conditioner as well. The dryer is pretty good. It's not the most forceful dryer but it worked much better than most self wash shops will offer. I would definitely use them again. read more

I had the most amazing experience with Adam and the groomer. Our baby dog dexter has so much anxiety and for once he came out happy and wagging his tail! As someone who works in the service industry I was super impressed with how they took care of our baby also how timely they were. I could go on and on but I won't. I'll just say one last thing.... thank you all for going above and beyond!!! read more

This place does a really great job at washing and trimming/cutting hair but when it comes to doing any nail trimming/buffing or any extra added stuff like teeth cleaning, the job doesn't ever seem to be done right and you have to pay extra for it. We just recently bought a file/buff tool to trim my dog's nails at home as well as a toothbrush so we don't have to pay the extra fees. The hair wash/cut is always done great though. read more

This place was the best place I have taken my dog to for grooming. My dog Lucy would be relaxed and not freaking out when I would pick her up. Also the haircuts would last ans nothing was missed. Other places I would still have to fix the spots missed. I would highly recommend this place. Unfortunately my Lucy passed away a month ago so I will not be coming back. read more

They did a very good job. I thought that he would have to be shaved since his schnauzer cut wasn't there any more and his hair was cut so low. But Susan (I hope that's the correct name) did a great job! read more

Terrible place to get your pet groomed. The lady clearly hated dogs and kept pulling on the skin under his jaw, and while he was tipping said it didn't hurt. I had her stop before his face was even trimmed and was still charged for a full haircut. It took us a week of working with him before he seemed like himself again. Very traumatizing and will never go back. read more

I love this place! They take such great care of my dog max! They're awesome! They have great accessories too! Ask for Adam when you come in and he will take care of you!! I won't take my dog anywhere else! read more

I picked up my Golden at Mutt Puddle, he looks like a giant chihuahua! The owner said the groomer "made a mistake". They should be ashamed of themselves- no one shaves a golden retriever in the dead of winter. Do not take your precious pet there. And yes Jenny charged me for this piece of work ! No Customer Service! read more

The Mutt Puddle - Pet Groomers Near Me - Allen, Texas

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First time taking my dog here after not getting in same day at Pet Smart. I decided to do the self service. The staff was very friendly and helpful. They provided everything! You have a private stall and an apron is available. They also recommended and gave the appropriate tools to use to remove hair and undercoat. She gave me professional grade shampoo and conditioner to help bring out the coat's shine. I was also given toothbrush, toothpaste, and ear cleaner. Towels are also provided. My dog didn't even mind the blower! I also got her nails clipped and filed. I would definitely recommend this place and will be coming back often. Sure beats the wet dog smell in the house! read more

The Mutt Puddle - Doggie approved! - Pet Groomers Near Me - Allen, Texas

We used The Mutt Puddle to bathe our 150 pound dog a few times. I love the accessibility of this place, their tubs made it so easy for us to get him cleaned. He was an old dog and had trouble but the steps to the tub helped him. They have a lot of choices of bathing supplies that are included in their price. They also sell additional accessories in the lobby. I am glad places like this exist. Great service! read more

Today was our second time bringing our dog to The Mutt Puddle. This place is awesome they have huge tubs, responsive hot and cold water, and all of the tools and soap you need to wash your dog. After we washed him ourselves Jeff took him on an unscheduled appointment and professionally did the dremel on his nails. JEFF WAS awesome at calming and controlling our dog. We would recommend this place to everyone! read more

I've washed my dogs here several times. They supply everything, the facility is clean and well organized, and staff is friendly. The blow dryer works great on my large dog with two hair layers that are hard to dry at home. read more

Dog ran into the creek unexpected. Went to this place down the road and it was a great experience. I have a large dog so I only paid $21 and was able to do anything! Plus got to buy a bone for his patience for $5! read more

The Mutt Puddle - Pet Groomers Near Me - Allen, Texas

I took my Lagotto Romagnolo puppy in for his first cut, I also took in cutting guide diagrams and offered a website to look at. The groomer insisted that she was familiar with my breed and that she knew how to cut him. I told her that this breed has rustic hair and not to blow out my puppy to cut him. I also showed her several pictures as to what the standard cut looks like. The groomer told me that she would make him cute, so I allowed her to continue. She blew out my puppy and then panicked when his hair got so "big". The cut she gave him was awful, resembling a poodle cut. She insisted that next time she would be able to deliver what she didn't do the first time, and stupidly I allowed her to cut him again. Again she blew out my dog and poodle cut him. She argued with me over the breed and origin of my dog. When a groomer obviously doesn't know anything about the breed, or how to cut rustic hair, they shouldn't tell you they do. I have had to let my puppy grow out so shaggy just so his coat can be properly groomed. read more

Took my 90 pound malamute there yesterday to use their self service stations. Facility was clean and they provided all of the supplies needed (including high powered dryers, a must for my dog and the main reason why I went there). I never realized how much hair my dog had until I started blow drying him and it looked like a snow storm in there. They were so nice and didn't seem fazed at all the hair flying around. One of their groomers Alli was even nice enough to come help me blow dry my dog, cutting down his drying time by at least an hour. I have a much higher respect for groomers now, seeing as I walked out of there as furry as my now clean and fluffy dog. Will definitely use them again. Only negative was the shampoo was pretty watered down, which on a shorter hair dog probably wouldn't be as bad but was hard to get a good scrub going into his coat. read more

I have 3 dogs, Mutt Puddle has groomed them at times, bathed them at times, I've even gone in to use their tubs and asked for a nail trim and ear trim for many dogs. They are always so helpful and seem to love what they do. I watched one of them taking into consideration my dogs hesitation getting his nails done yesterday. She was so gentle and caring for him. Great place and great people. read more

Friendly staff, high-end cleaning products, great wash tubs, and good prices. You can drop off or self-wash. Either, the well-trained staff will take great care of your pooch. Highly recommended! read more

The website and door both state that last service will be 1 hour before close. The day I arrived was a Friday and they closed at 7:00pm. I arrived at 5:20 and was told not self service dog was after 5:00. I verified with the man working that they close at 7:00. I was there an hour and 40 minutes before the posted closing time. If the policy is 2 hours before close them update your door and website. Very unprofessional. Man behind the counter could care less. Total waste of my time. Good job, you lost a customer for life because you don't want to follow your posted hours. I will not return. read more

We highly recommend Adam and his team at the Mutt Puddle in Allen!! They are always so friendly and take great care our little dog Elle. We really appreciate how they treat our pup and us!! Go see them, you won't be disappointed!! read more

Love this place! Took my dog for grooming over the weekend and they did a phenomenal job. Will definitely be back. I highly recommend! Krista read more