I've been going to Lucky dog groomers for years. They had a ownership change a couple of years ago…read moreand lost the receptionist who we all really adored goodbye Miss Lisa. Over the last couple years. The service has gone downhill here. They are constantly getting new groomers and you don't have a consistent experience. At the time you get somebody who doesn't know what they're doing and the other half of the time it looks great but it's just not consistent. Now I went and visited with the owner there and got up charged for silly things that I've never been charged before before despite going there every month for probably five years. Myself and many other customers are looking for a new place to go. You probably should too.

I'm very disappointed with the service and communication at Lucky Dog Grooming. This is the second…read moretime I've had a 7:00 AM appointment, and both times I was misled by the manager. On this occasion, I was told the delay was due to flooding and traffic, but it was only light rain--and it quickly became clear these were just excuses. When a groomer finally arrived at 8:00 AM, I asked if they were scheduled for 7 or 8, and they told me they always start at 8. So why was I booked for 7 AM? To make matters worse, when I asked if my dog would be taken next, the manager initially said yes, but after a conversation between the groomers, she changed her story and claimed they had 8 AM appointments ahead of mine--even though my appointment was at 7 AM. It was frustrating and confusing. I had to request to the customer directly if it was ok if my 7am appointment could go first. There was also a dog in a crate in the back crying for over an hour--yet another example of poor care and lack of consideration. As I waited I saw 4 more dogs get dropped off all for appointments that already had multiple dogs waiting for the two groomers. Honesty and communication are essential in any business, but especially one where people are trusting you with their pets. The manager not only gave misleading information but also consistently fails to respond to messages or communicate clearly--except when it comes to offering excuses that aren't true. I won't be returning.

Found Natsumi through Yelp reviews and I couldn't be happier. She is super sweet, gave him a great…read moregroom, and most importantly, earned my dog's trust. I will drive out of my way to bring my dog to her.

I am speechless. I have been looking for a locally owned, experienced, reliable, talented groomer…read morefor 5 years. Finally, I found it! Natsumi took our dogs on short notice and did a beautiful job. She took her time and it shows! Our dogs came home happy and full of energy. I immediately booked our next appointment. We will be loyal customers for as long as she'll have us! Saint, Theo and Mom & Dad are very happy!!

I gave been a customer for 12 years with the wonderful original owner who past away. I was the…read morenurse practitioner for his wife in 2014. I traveled from Plano to support his business very friendly staff great prices. When he passed someone else took over I became a disabled NP surviving on less than half of my monthly income. Now I am on Social Security. The price of my small 11 pound dog went up $11 with no notice sent to me. I was shocked at the increase. Previous staff except for 1 person had resigned. The least they could have done was notify customers by text of the price increase. It is time for me to find somewhere closer and affordable for an 11 pound dog

Reasonably priced and I've got no complaints. Been going for about three years now. They could use…read morea serious clean and makeover in the lobby, but honestly to my surprise, I don't care- I trust them with my fur baby. **also omg they have lil temporary stencils they can do on your dogs fur

Amazing prices and beautiful work grooming both of my dogs. Finally found someone closer that is…read moreaffordable.

I can not recommend this business! I dropped off my Golden Retriever for a BATH ONLY!!…read moreThat's what I ordered on-line and confirmed verbally at drop off. BATH ONLY!!! I picked him up and he had been de-shedded, nails AND his paws were trimmed!!! Some customers might be happy about getting a service they didn't pay for. If the de-shedding, nail and paw trim was what my dog needed AND it was a job well done, I might feel differently. But that is NOT the case! De-shedding issue: My Golden does NOT have the long, flowing "typical" Golden fur. His is fur is fine and short, it just doesn't grow much and does NOT to be de-shedded!! It finally had just gotten long enough this past year that it layed down. Now, it's sticking up every where, gets tiny tangles, is a shaggy mess! Nail trim and Trimmed paw issue: When I say, they trimmed his paws, you can see where they just snipped the "grinch fur" sticking up on the top of his paws, not that they did a nice trim job and blended the fur etc. Some Golden owners might not like the "grinch feet" but I am not one of them! The nails didn't even need a trim, now they have jagged edges!! The paw trim was not a job well done and was NOT a service I asked for!! My biggest issue though, is getting a service I DID NOT ask for or want!! WHY were grooming tools even near my dog when I ONLY ordered a basic bath?? I have sent an email asking a manager or owner to call me to discuss this. I have also called multiple times asking to speak to someone in charge or call me and nothing!! It's been a week now, No response to my email and no call back. So this is my first negative review EVER! So at this point, all I can say is, DO NOT GO HERE if you want any level of professional customer service or if you want any service that is what you asked for and looks good!

We love the service and patience with my anxious Shih-tsu. The staff is wonderful and Murphy's…read moregroomer is fantastic.

just now New I WILL…read moreNOT be a returning to this place. They are closed on Monday but they have groomers come in for grooming. Had a drop off but doors are locked and no one comes to open the door for you. As I was pulling up I saw a lady at the front desk by the time I got to the door she went back. Literally she saw me walking up and went to hide in the back? Yes I will not be returning and their prices are ridiculous anyways. Worst customer service! This is the type of response I get

I have been taking my dog to Canine Republic since she was 6 months old and she will be 7 in July…read more I board her and also utilize the daycare option and our experience every single time has been amazing. The entire staff is professional but also warm and caring, you can tell they truly all love what they do. I know when I go out of town that my dog is in the best hands at Canine Republic. I have recommended them to several friends and co-workers who have all had positive experiences as well If you live anywhere near Canine Republic, I would strongly recommend using them for your boarding/daycare needs!

They take very good care of my dog! The boarding options are great and the dogs get substantial…read moredaily play.

Helen did a wonderful grooming job on our 4 month old golden doodle…read more Helen is knowledgeable and gentle. We are so happy Ginger Lily's first grooming treatment was with Helen at Bow Tie Mobile pet Grooming.

In the 14+ years my dog has been groomed, this is the worst experience we have ever had! If I…read morecould leave a negative star(s), I would. Helen arbitrarily decided to shave our dog without consulting us. I still wonder why our dog was panting when I picked her up if the door to the van was closed and the air conditioning was aimed at the dog, especially since I walked by 30 minutes after she started and the door was still open. All this for $280 (including a 39.95 travel fee to go from Frisco to west Plano)!

Trusting anyone with my two senior Cavalier King Charles Spaniels, BlueBelle and HaagenDazs, back…read morein Dallas was always a tall order. Poochie's completely eliminated that stress. Senior Cavaliers require an incredibly observant and specialized level of care, and the team handled every quirk with genuine warmth and professionalism. They understand that older dogs need tailored attention rather than a generic approach. I highly recommend them to anyone in the Metroplex.

They are incredible! My 2 mini schnauzers have always looked show ready when I use them! Thank…read moreyou so much Poochies...see ya in a few weeks. Hehe.