My snickerdoodle (him) has been getting groomed here for the last year now and I love they way they…read moregreet and take care of my puppy.

We've been going to this location since we got him and we love Ms. Kim. She always does a good job,…read morebut this time he looks perfect! The staff is so friendly and always great him with snuggles.

1st time groom for my Shih tzu puppy. May did a fabulous job. She has a talent for working with…read morepuppies. I will definitely be back!

We've been taking our three dogs, North, Sheba, and Milo, to May for awhile now. We followed her…read morefrom her last spot. May is particularly wonderful with our dogs. Her calm demeanor and purposeful movements put North, Sheba, and Milo at ease, even during their first visits. North can be a extra dramatic with her claws but Mae's professional handling ensures both her and May are safe. Every visit leaves our dogs looking and feeling fabulous with happy wags. The salon has a great layout with kennels and sectioned off areas, and the staff is incredibly friendly and accommodating, taking the time to understand each dog's unique needs. I highly recommend Fur Spaws Grooming to anyone in the McKinney(we drive from Richardson) area looking for top-notch dog grooming services. It's clear they love what they do, and their new spot is a great location.

Mariah went above and beyond to help with my two dogs explaining the service as well as the…read moreprocess. Great place.

Had to start fresh on here because my old account has been deleted????…read more Anyway, this place was awesome! Took my German Shepherd and they made him look great while getting that underneath coat blown out. Highly recommend this place.

My dog had a good time. He told me so himself. Actually, I got to see him on camera as he ran and…read moreplayed are just chilled with the other dogs. They care about the animals. They are in charge of recommend highly. I

I rarely leave reviews, but people need to be aware of what they're walking into with 2nd Family…read moreDog. This has been one of the most frustrating companies I've ever had to deal with. Every single time I tried to schedule a groom or boarding, there were issues. What should have been a simple process turned into a drawn-out, frustrating experience with poor communication and no clear answers. To make things worse, after multiple attempts to get something scheduled, they claimed they "didn't like my tone" and refused to allow me to make a reservation at all. I've never experienced anything like that. Instead of trying to resolve the situation or help a customer, they chose to shut the door completely. Customer service is where they completely fall apart. Responses are slow, often rude or dismissive, and there's zero sense of urgency or accountability. It genuinely feels like they don't value their customers. At this point, it's hard to tell if they even care about having customers at all, let alone new ones. Do yourself a favor and avoid 2nd Family Dog at all costs. There are plenty of other businesses out there that will treat you with respect and actually make the process easy.

I have taken my dog here to be groomed twice and both times I have been pleased. He seems to enjoy…read morethe place and is no longer appears to be traumatized. The people here are very nice and really love dogs. This is a great place to take my dog for grooming.

My dog has been going to Fur Friends for years and I've always had a great experience with their…read moregroomers. My dog is 9 years old and blind. Donna usually takes care of him but when she is unavailable I've had others bathe and/or groom him and each experience has been positive. Everyone there always makes sure he's comfortable and watched after and that means the world to me.

Today was the first day that I used The Mutt Puddle and I was extremely pleased with everything…read morefrom their response time, able to get my Koda in, the front desk and how Mariah took care of my sweetie. She did such a wonderful job with bathing and cutting Koda. I was extremely pleased and will definitely be going back. PS. Koda is 11 and was not stressed at all and very comfortable while getting groomed.

**WARNING!!** Before You Trust The Mutt Puddle With Your Dog -- Read This First!!!…read more As a new customer, I recieved that red carpet treatment that makes you think you've finally found "the place." The lesson I learned this time is that the true character of a business isn't revealed when everything goes right. It's revealed when something goes wrong. My situation started with a grooming appointment. The Korean cut I requested wasn't what I received. However, that was not my biggest concern. A really bad grooming job grows back, and I could have easily laughed that off and moved on. What I couldn't overlook was that my tiny 5lb Maltese had a puncture wound (the size of a pencil tip eraser) under her chin and a belly covered in abrasions (guessing from hot clippers). When I got home and discovered the injuries, I emailed TMP immediately. I expected: concern for her well-being and a sincere effort to make things right. Instead, I got a lengthy email about "miscommunication" regarding the grooming. I got an apology. What I didn't get was the one thing I was looking for: genuine human concern for my injured dog. Accidents happen. A mistake and owning it does not automatically lose a customer. The solution was never complicated. A simple acknowledgment (regardless of how it happened). My tiny dog came home hurt and that mattered. A refund as a gesture of respect. Before writing this review, I posted this scenario online in a small dog group. I asked a few simple questions: Would you be upset by these injuries? Is "sorry for the miscommunication" enough? Should a refund be offered? Would you return? The majority of the people who responded to the survey are dog lovers, breeders, rescue shelter owners, show dog handlers, vets and professional groomers who unanimously agreed that they would be upset and that they would not return. Several professionals commented that while accidents can happen, transparency and accountability matter. One comment stood out above all the others: "When I read the salon's response, I don't see a groomer saying, 'I'm concerned about Tina.' I see a business saying, 'You can't prove this was us.'" That perfectly captured what I had been struggling to put into words for this review. David Vargas from TMP responded to that online post. Instead of empathy, there were disclaimers. Instead of a heartfelt attempt to make things right, there was a carefully crafted argument about why I shouldn't feel the way I do. He accused me of painting the business in a bad light. No. I simply described what happened and how it was handled. When your instinct is to defend your reputation instead of showing concern for an injured animal, the picture pretty much paints itself. This experience was extremely upsetting for my family, traumatic for our Tina, and I worry about her demeanor when I take her to a new groomer. She's such a tiny baby and to minimalize our situation has been heartbreaking. Our pets rely entirely on us to protect them and on the professionals caring for them to uphold the trust placed in their hands. For all animal lovers, that trust is sacred. One of the most concerning things I discovered after this experience was The Mutt Puddle's liability policy. Their policy (search for it online) states; that pet owners assume all responsibility when leaving their pets in the salon's care and that The Mutt Puddle and its staff will not be held responsible for injuries, deaths, medical bills, clipper burns, cuts, stress-related issues, or nearly any other problem that may arise during grooming. Reading this after my little girl was injured helped me understand why David Vargas response was defensive .. rather than showing (on a case by case basis) concern for my dog and respect for me as a valuable client. I understand that policies exist BUT they should protect everyone involved, not one sided AND they should never replace compassion, responsibility, and concern for an animal's well-being. New and existing customers should read their policies carefully and decide for themselves whether that reflects the kind of care they want for their pets. We've lost complete trust in The Mutt Puddle and will not go back. They have taught me the difference between customer service and reputation control. Good luck with that business model.

After searching for a new groomer since mine relocated, I can honestly say I've finally found the…read moreone! I have a Cavapoo, and after trying several groomers, I was hoping to find someone who could make her look like herself again. I took her to Woof Gang, and Clarissa absolutely exceeded my expectations. When I picked Millie up, she looked like a Cavapoo again! She did such an incredible job. Her coat was so soft, she smelled amazing, and the blueberry facial left the area around her eyes so clean. The best part? It's been a week, and her eyes are still clean and clear! That's never happened before. Millie was finished in just two hours, and I loved getting a text about 15 minutes before she was ready for pickup. It made the whole process so easy. Yesterday I brought my two Vizslas in for baths, and I was amazed that both dogs were finished in only two hours! They came home so soft and smelling incredibly fresh. The salon itself is adorable! It's bright, welcoming, and smells amazing--not like a typical grooming shop at all. Even though I didn't buy anything this visit, they have the cutest dog cookies and treats. Every single person I've interacted with has been so kind and welcoming. Woof Gang has absolutely earned a forever customer. Thank you, Clarissa, for taking such amazing care of my Millie! I will absolutely be recommending you to everyone I know!

Our go to place for birthday treats for our pups! It's always a pleasant experience coming in!read more

My dogs came home looking fine and cute until we finally put their sweaters on and then my dog who…read morenever ever ever ever pees, peed and they started crying, i hope they didn't beat them

I'm really surprised reading the reviews because we've been going here with our schnauzer and…read moregolden retriever and have had an amazing experience every time! the main guy is SO SWEET and he always takes the time to understand what I want done. my pups are happy when i pick them up and they look great!