Today was the first day that I used The Mutt Puddle and I was extremely pleased with everything…read morefrom their response time, able to get my Koda in, the front desk and how Mariah took care of my sweetie. She did such a wonderful job with bathing and cutting Koda. I was extremely pleased and will definitely be going back. PS. Koda is 11 and was not stressed at all and very comfortable while getting groomed.

**WARNING!!** Before You Trust The Mutt Puddle With Your Dog -- Read This First!!!…read more As a new customer, I recieved that red carpet treatment that makes you think you've finally found "the place." The lesson I learned this time is that the true character of a business isn't revealed when everything goes right. It's revealed when something goes wrong. My situation started with a grooming appointment. The Korean cut I requested wasn't what I received. However, that was not my biggest concern. A really bad grooming job grows back, and I could have easily laughed that off and moved on. What I couldn't overlook was that my tiny 5lb Maltese had a puncture wound (the size of a pencil tip eraser) under her chin and a belly covered in abrasions (guessing from hot clippers). When I got home and discovered the injuries, I emailed TMP immediately. I expected: concern for her well-being and a sincere effort to make things right. Instead, I got a lengthy email about "miscommunication" regarding the grooming. I got an apology. What I didn't get was the one thing I was looking for: genuine human concern for my injured dog. Accidents happen. A mistake and owning it does not automatically lose a customer. The solution was never complicated. A simple acknowledgment (regardless of how it happened). My tiny dog came home hurt and that mattered. A refund as a gesture of respect. Before writing this review, I posted this scenario online in a small dog group. I asked a few simple questions: Would you be upset by these injuries? Is "sorry for the miscommunication" enough? Should a refund be offered? Would you return? The majority of the people who responded to the survey are dog lovers, breeders, rescue shelter owners, show dog handlers, vets and professional groomers who unanimously agreed that they would be upset and that they would not return. Several professionals commented that while accidents can happen, transparency and accountability matter. One comment stood out above all the others: "When I read the salon's response, I don't see a groomer saying, 'I'm concerned about Tina.' I see a business saying, 'You can't prove this was us.'" That perfectly captured what I had been struggling to put into words for this review. David Vargas from TMP responded to that online post. Instead of empathy, there were disclaimers. Instead of a heartfelt attempt to make things right, there was a carefully crafted argument about why I shouldn't feel the way I do. He accused me of painting the business in a bad light. No. I simply described what happened and how it was handled. When your instinct is to defend your reputation instead of showing concern for an injured animal, the picture pretty much paints itself. This experience was extremely upsetting for my family, traumatic for our Tina, and I worry about her demeanor when I take her to a new groomer. She's such a tiny baby and to minimalize our situation has been heartbreaking. Our pets rely entirely on us to protect them and on the professionals caring for them to uphold the trust placed in their hands. For all animal lovers, that trust is sacred. One of the most concerning things I discovered after this experience was The Mutt Puddle's liability policy. Their policy (search for it online) states; that pet owners assume all responsibility when leaving their pets in the salon's care and that The Mutt Puddle and its staff will not be held responsible for injuries, deaths, medical bills, clipper burns, cuts, stress-related issues, or nearly any other problem that may arise during grooming. Reading this after my little girl was injured helped me understand why David Vargas response was defensive .. rather than showing (on a case by case basis) concern for my dog and respect for me as a valuable client. I understand that policies exist BUT they should protect everyone involved, not one sided AND they should never replace compassion, responsibility, and concern for an animal's well-being. New and existing customers should read their policies carefully and decide for themselves whether that reflects the kind of care they want for their pets. We've lost complete trust in The Mutt Puddle and will not go back. They have taught me the difference between customer service and reputation control. Good luck with that business model.

My have a 16 year old Maltese. He hates baths and I've been told by other salons they don't want…read moreanything to do with him. He doesn't have behavioral problems but his Alzheimer's makes him very difficult to work with. I met the owner and the groomer and they took sick great care of my dog. He felt comfortable and they explained to me how to maintain him between visits. I highly recommend this place and am so happy that we brought him here. I highly recommend them !! My pet was truly catered too and they were understanding and caring for my little old man.

This was my second visit. My very Small dog is easy to groom. So I know the reason she looks the…read moreway she does for the second time after being groomed at this Place is not because of behavioral issues while GROOMING!!! I've posted pictures of what I just paid $68 to have a "Professional" (I use this word Lightly) do to my Dog. You decide for yourself if you want to spend this amount of money to have your pet look like this!!!!!! It looks like a toddler got ahold of a razor and went to town. There is NOT ONE area of her that doesn't have long/short/Buzzed fur all in the same areas.... Shame on you as a Company for Charging people for the Unprofessional Services you provide to their PET'S. Now I know why you won't allow people to come in and drop off their Pets. It's Not Fear Of Covid-19. It's because You don't want anyone to Witness what you are doing to these poor Animals!!!! They Charge you and get their tip BEFORE THEY LET YOU EVEN SEE YOUR FUR BABY!!!! I've included Screen Shots of The Conversation Between myself and the "Store GM" as you can see there is only One Sulotion and not one time is it offered. "REFUND"They legitimately feel that they earned the money they charged for the Unprofessional Grooming they provided. As you can see as well, I gave them them the opportunity to prove the "YELP" reviews wrong. Not one time but twice. The concept of the Business is Wonderful. Especially for Fur Baby owners like myself. Who rescued their pet and want them to live their best life possible. The Problem is this Business is Worse then PetSmart thats saying a lot.

Mariah went above and beyond to help with my two dogs explaining the service as well as the…read moreprocess. Great place.

Had to start fresh on here because my old account has been deleted????…read more Anyway, this place was awesome! Took my German Shepherd and they made him look great while getting that underneath coat blown out. Highly recommend this place.

I LOVE this place. I've took my dog (piggy) a couple times now and I am more impressed each time…read more employees are also very kind and sweet. piggy also leaves smelling so good for a LONG time. never switching places, thank you guys!

We always love coming here to get our cat groomed. We need to come more often. Our cat is a Maine…read morecoon and very very fluffy and they always do the best best job on her. She loves the staff they're all very friendly. The prices are good and we are so glad that we found this place.

Pet Bar is a great place. It is locally run and the people who work there really care about the…read moredogs. We have a membership and the groomer and bathers are absolutely wonderful. I know our dogs are always well taken care of when we drop them. The owner is especially great. He is a family man and truly cares about the community!

They won't do what you ask them for. I ask for a teddy bear haircut but and this was not that…read morestyle. Also they put super cute tiny bows on each side of ears but they are so hard to removed (my dog keep shaking head annoyed by these) the bows are pretty but they have a tiny rubber band attached that doesn't help at all. when removed them the fue was all tangle there. now I will have to cut that part. I recommend just put a bandana if you want to add something to them or change rubber band to a softer one or velcro . I suggest check out IG indi.cockapoo and check out her spa highlights for a true teddy bear style.

Melinda and staff are amazing! I have a small maltipoo who is five. She handled him with such care…read more His coat was shiny and his cut was gorgeous. I highly recommend!

Melinda is so kind and did a fantastic job on my anxious old man of a mini Aussie, Penn. Super…read morehappy with the results!

great place. friendly folks. informative. i really liked the wall with the i nformation and the…read morescorecard for your dog.

I brought my Great Pyrenees doodle mix (a Pyredoodle) to Scenthound Allen (Starcreek location) and…read morehad such a great experience! From the moment we walked in, the staff was welcoming, friendly, and clearly loved dogs. The check-in process was smooth, and they explained everything about the different service packages in a way that made it easy to choose the right one for my big fluffy pup. The grooming itself was quick but very thorough. My Pyredoodle came out looking fresh, smelling clean, and super happy. What I especially love is their scoring system--they check off different areas like skin, coat, nails, ears, and teeth, so I get a clear picture of his overall hygiene and health every visit. It gives me peace of mind knowing I'm staying ahead of any issues. The facility is bright, modern, and spotless. Pricing is reasonable for the quality and care they provide, and I love that they offer membership options for consistent maintenance. Highly recommend this location if you want your dog--especially larger breeds like mine--to be cared for in a stress-free, loving environment. We'll definitely be coming back!

I can't say enough good things about Margie! From the moment we walk in, the experience is always…read morenothing short of amazing. My pup is usually a bit nervous about grooming, but they treated him with so much care, patience, and love that he was totally at ease and that's saying a lot! The grooming itself was flawless his coat has never looked shinier, his cut was perfect, and he smelled amazing (without that overpowering perfume some places use). Every detail was clearly done with precision and pride. What really sets them apart, though, is the genuine passion they have for animals. They took the time to ask about my dog's personality, preferences, and any sensitivities before getting started. That personal touch made a big difference. If you're looking for someone who's not only skilled but also truly loves what they do, look no further. We've found our forever groomer. We also tried the new groomer and they were amazing too.

My doggie baby enjoys the frequent visits to this location which offers a nice variety of pet…read morestuff. Staff is usually friendly and helpful...USUALLY!! It's like night and day depending on who's working. The younger staff will hold an entire conversation and never acknowledge you. Thank goodness me and Lady are self sufficient and know our way around the store. We shall return!