This rating is purely a reflection of their dog washing area, which has dropped off a cliff over…read morethe last couple of years while the cost to the customer has increased. -The floor is always drenched with water pooling in certain areas, and globs of dog hair swimming around in the water. - The tubs have dog hair on the walls and clogging the drain. - While the hoses have been recently replaced, one of the tubs doesn't have a place to secure the hose, and there are other issues like broken sliding doors, missing leashes, broken step-ups, etc. - The towels are so ratty you will leave covered in white fibers. - It's just gross in there. I'd love for them to put a protocol in place for keeping this space cleaner. I imagine some customers are very inconsiderate and don't clean up after themselves, but that shouldn't be a problem for the next customer. For example, after each customer leaves the cleaning room, a staff member could go in, sanitize, wash the walls, put the equipment back where it belongs, squeegee the floor. I can't imagine Pet Supplies Plus wants the liability of someone slipping on standing water...? This process would only take 5 mins and I'm sure most customers would be totally fine with the wait rather than dealing with the mess. I know this is harsh, but I've been going to this location for years and will not return once I use up my current dog washing card (prepaid).

Today was just a very good visit to Pet Supplies Plus On Legacy…read more My dog Blondie was for the first time scared with tail tucked due to the lawn care people and leaf blowers in the parking lot. We came in and were greeted. We had assistance shopping. One of the people working there "Hafsa" came over and paid attention to Blondie and settled her down. We were able to conduct our business and even picked up a treat. A great visit.

Gene was so awesome!! It's so refreshing to go somewhere in the morning and the service is great!!…read moreHe was in such a great mood, he provided awesome service. If you have a program on training employees on how to deal with customers, Gene would be the perfect person to promote to that position!!

Came in with my 2 dogs today for grooming after getting a call last week that the groomer needed…read morethe day off and needed to reschedule. That's understandable as things happen. Got to the store today for their 1:30 appointment and no one is working. The cashier up front said the groomer was supposed to be there. Waited until 1:50 and finally left. Will definitely not be back.

When I tell you that this bakery and grooming store bought me to tears? I found out that our family…read morewould have to put down our dog Cooper this week and we had to see if we could fit him in for a last minute appt. They showed so much compassion and empathy for our situation and did everything they could to make him comfortable. The world needs people like Joey and the beautiful woman at the front desk. I was a mess when I came in after trying to find a grommet who'd take him. And they not only made his experience amazing but they helped me mentally while going through this process. We have two other dogs and we will only be bringing them here. When people care for your babies as their own it's hard to find... we found that here.

I brought my dog to Woof Gang for the first time today for a grooming appointment that included a…read morebath, tooth brushing, and nail clipping. My appointment was scheduled for 3:00 PM, and I arrived 15 minutes early to check in. Upon arrival, I was greeted by a cashier who informed me that they could take my dog in right away. Before leaving, I asked how long the grooming would take, and the cashier told me it would be "around an hour." Based on that estimate, I returned to the store at 4:10 PM to pick up my dog. I approached the same cashier and asked for an update on how much longer it would be. She went into the back, presumably to check, and returned to tell me it would be "around 45 more minutes." I reminded her that I had been told the process would take about an hour. In response, she explained that "big dogs take around one to two hours," which was not mentioned to me when I dropped my dog off. The store closes at 5:00 PM, and I ended up receiving my dog back at 4:45 PM, nearly two hours after the appointment time. Overall, I was disappointed with the lack of clear communication and disregard for my time. Had I been informed upfront that the grooming could take up to two hours, I would have planned accordingly. I do not recommend this establishment, as they appear to operate without consideration for their customers' schedules.

It is always something at this groomers. My dog is literally cut down to the white meat and they…read morestill come up with some insane reason to try and shave him. It's utterly ridiculous. Never again, but I knew better. These people are totally lost!!

We rescued a mini schnauzer and he certainly needed a bath and cut. Beckie was amazing and…read morewelcoming. She was so helpful and kind. They did amazing on his cut and bath.

Had a great experience when I went in unfortunately the dog I was going to see had been taken home…read morethe night before but they were super accommodating and I got to see the litter mate very friendly people I have not bought a dog from them but they seam good

Too expensive. Fall in love with your pup the get the price…read more They should give you the price first.

I was a " Petsmart" person until my son told me about Hollywood feed. I'm in Allen Texas and visit…read morethe McDermott store. Always helpful and friendly. Delivery is a life saver.

I absolutely love this brand and especially this location the staff always makes it the best…read moreexperience for me and my fur babies! Nala my 4 year old tortie was sick with a UTI this morning and Ember immediately came to our rescue with some great product recommendations to help ease her symptoms and you could tell that she along with her staff members just really care. Highly recommended stopping here for any pet needs or dietary questions the manager Shea is always so friendly and her entire team is so kind and attentive! Couldn't recommend this place more for your pets!

Staff was amazing, very friendly! Sorry to see it's closed…read more very dog friendly toys, staff was very helpful

Woof is a little off the beaten path for me, but I made the track out to them because an old…read morebusiness acquaintance recommended them. The store is nice, boutique kind of nice. It is spacious and inviting and the staff is really friendly and helpful. I was helped by Steve, who gave me a tour of the store and was super nice and helpful. They even have a do it yourself dog wash! I was impressed to see the quality level of foods that they carry for both dogs and cats, though the selection for cats was pretty slim, which I found a little disappointing. This place is geared for dogs and since I have a few of those, I was satisfied!

I've been bringing my frenchie to pet evolution for 6mo now and have seen a consistent decline is…read moreservice. After the most recent tidy up this past Thursday we will not be returning. When I received Grizzly post tidy up he was shaking, still wet, and digging his claws into me. Once home I had to blow dry him myself only to discover he had 2 cuts. One inside of his ear and another on his inner leg. I expected a tidy trim but he had been completely shaved from belly button down and his entire tail hair had been cut off into a stub instead of trimmed. The groomer nor front desk associate mentioned anything and when I called to speak with management, I was told they would call back. It's now been 2 days with no returned call or concern for their negligence. $170 later and my dog has an uneven and unattractive underbelly and backside, shorter ear fluff (when we never asked for this to be cut) and trauma from being nicked in the process. For the price you can go somewhere that will actually care for your fur baby and communicate when things don't go as planned.

My 1st time trying. I have found my backup groomer. They too good care, of my fur baby. As for…read moreprice a little high, most top grooming options usually have things like expressions added in. Otherwise no complaints I will use them as my backup. They have a nice store attached and they gave me a few food samples to try. My pup has a sensitive stomach, so I have to be careful about what she eats.

Super fun to stop by here and enjoy the pets they provide. They have great doggie daycare and…read morehair/nails trimming. Today we saw Cats, Birds like canary, mouse, tarantula, fishes, snakes. They pretty much have every kind of animal products that you are needing.

Pets Hotel Review: I…read morehad an extremely poor experience at this most recent stay. My dog was in the Pet Hotel from Thursday May 21 to Monday May 25. When I picked him up this morning he was COVERED in fecal matter. I was told when I went to get him that he relieved himself in his suite and then sat in it. So his paws would be a little stained. When I got him in the car I realized he was absolutely covered on his feet, behind his leg and up his hip. He looked awful. My dog has been boarded many times including this location and this has never occurred. He does not have accidents at home. This tells me that the staff is NOT properly relieving animals like they should be during their stay. Why was he even returned to be in this condition. Why didn't they clean him, or get him bathed. Why didn't they call me and tell me it happened and asked if they could bath him. Additionally he was a bundle of nerves. Again, for an experienced boarded dog he has never behaved this way. When I got him outside, we spent over 5 minutes while he continuously tried relieving himself and shaking. I do not know what occurred during his stay, but there is no way I could ever leave him here again.

Well, the puppy I adopted was severely sick with kennel cough and had worms/ parasites... The lady…read moreI spoke to just offered store credit. Why would I want store credit? I'm not giving y'all the dog back, it clearly wasn't taken care of while at your store. Poor little boy had to go to multiple vet appointments to get through all the issues. He is happy and healthy now thankfully. I spent more money on vet bills than the 3k I spent on getting the puppy. FYI Don't buy a dog during the time between Christmas and New Years. Vets are closed. You end up at emergency vets or pet emergency centers. Response: I spoke to the store location due to my concerns for the other puppies housed with my puppy and had multiple correspondence with a Crystal. They did not seem concerned about the other puppies and just told me to wait to see the vet they referred me to the following Monday. The emergency vet said he wouldn't have survived the night, so waiting till Monday would have been fatal. I stopped responding when I realized she didn't care about the puppy just the money.

This place is a SCAM! We paid a $500 deposit that would…read moreguarantee the delivery of a dog we wanted. 2 days later they "accidentally" sold the dog. They said they wouldn't give us our deposit back but for an extra $1500 they could give us a similar dog. Huge scam, I should've listened. They do this other people to up sale. We had a budget for a dog we were promised and now they blocked our calls and told me they can sell me a more expensive dog or I can stop calling for my refund. This place is a joke. Very money hungry shop.