This rating is purely a reflection of their dog washing area, which has dropped off a cliff over…read morethe last couple of years while the cost to the customer has increased. -The floor is always drenched with water pooling in certain areas, and globs of dog hair swimming around in the water. - The tubs have dog hair on the walls and clogging the drain. - While the hoses have been recently replaced, one of the tubs doesn't have a place to secure the hose, and there are other issues like broken sliding doors, missing leashes, broken step-ups, etc. - The towels are so ratty you will leave covered in white fibers. - It's just gross in there. I'd love for them to put a protocol in place for keeping this space cleaner. I imagine some customers are very inconsiderate and don't clean up after themselves, but that shouldn't be a problem for the next customer. For example, after each customer leaves the cleaning room, a staff member could go in, sanitize, wash the walls, put the equipment back where it belongs, squeegee the floor. I can't imagine Pet Supplies Plus wants the liability of someone slipping on standing water...? This process would only take 5 mins and I'm sure most customers would be totally fine with the wait rather than dealing with the mess. I know this is harsh, but I've been going to this location for years and will not return once I use up my current dog washing card (prepaid).

I had a great experience with CJ on my most recent visit, which is the reason for my 5-star rating…read more I didn't have room on my phone for the app to cash in my rewards, but she was kind and made it happen! Thank you again for the great customer service. On that note, after reading a few of the comments, it reminded me of a time that I had taken my two yorkies in the store to get a bag of dog food (yeah, the big one) and the cashier at the time didn't offer help take it to the car. The reality is I shouldn't have those expectations for help. If I needed help, I should ask when it's not offered. Lesson learned! IMO there needs to be consistency in providing good customer service.

Gene was so awesome!! It's so refreshing to go somewhere in the morning and the service is great!!…read moreHe was in such a great mood, he provided awesome service. If you have a program on training employees on how to deal with customers, Gene would be the perfect person to promote to that position!!

Came in with my 2 dogs today for grooming after getting a call last week that the groomer needed…read morethe day off and needed to reschedule. That's understandable as things happen. Got to the store today for their 1:30 appointment and no one is working. The cashier up front said the groomer was supposed to be there. Waited until 1:50 and finally left. Will definitely not be back.

I brought my dog to Woof Gang for the first time today for a grooming appointment that included a…read morebath, tooth brushing, and nail clipping. My appointment was scheduled for 3:00 PM, and I arrived 15 minutes early to check in. Upon arrival, I was greeted by a cashier who informed me that they could take my dog in right away. Before leaving, I asked how long the grooming would take, and the cashier told me it would be "around an hour." Based on that estimate, I returned to the store at 4:10 PM to pick up my dog. I approached the same cashier and asked for an update on how much longer it would be. She went into the back, presumably to check, and returned to tell me it would be "around 45 more minutes." I reminded her that I had been told the process would take about an hour. In response, she explained that "big dogs take around one to two hours," which was not mentioned to me when I dropped my dog off. The store closes at 5:00 PM, and I ended up receiving my dog back at 4:45 PM, nearly two hours after the appointment time. Overall, I was disappointed with the lack of clear communication and disregard for my time. Had I been informed upfront that the grooming could take up to two hours, I would have planned accordingly. I do not recommend this establishment, as they appear to operate without consideration for their customers' schedules.

TCAP has an event there and I love the store! Cookies and treats and boutique dog supplies galore.read more

I had a great experience and wanted to share how wonderful Beckie G was. She was very sweet and…read morewelcoming to both me and my English Bulldog. Even though I didn't see the bath itself, it was very clear how caring and thorough she was. She took her time and did a detailed job especially with his wrinkles and paws, which really stood out. Afterward, she explained everything she had done and shared helpful feedback about what she noticed. You can tell she genuinely cares and takes pride in her work and that made me feel very comfortable leaving my dog in her care. I highly recommend Beckie G for her kindness, patience, and attention to detail. I also want to acknowledge Dr. Yu at Banfield Pet Clinic. Dr. Yu always takes excellent care of my English Bulldog looks out for the best treatment options and consistently offers cost-saving options that benefit both us and our dog. I truly appreciate his honesty and dedication. Overall, I highly recommend this place. Beckie and Dr. Yu are both amazing and we always feel well taken care of here.

It is always something at this groomers. My dog is literally cut down to the white meat and they…read morestill come up with some insane reason to try and shave him. It's utterly ridiculous. Never again, but I knew better. These people are totally lost!!

I had a great experience at this store. The employees are amazing, very friendly and knowledgeable…read more The employee who helped me was Connor. I saw how carefully and conscientiously he worked to care for the animals. In spite of his youth, he's a highly experienced pet owner and shared very helpful practical knowledge. There was zero pressure and no hard sales. My friend and I came in one night looking around but not particularly motivated to buy. Connor and the other staff treated us as valued guests, not customers or annoying window-shoppers. One puppy stopped what she was doing and scoped me out as soon as I walked in. We played with the puppy, asked a few questions which he answered very nicely and comprehensively. No pressure.Then we said thanks and went home. A little more than 24 hours later, I'd changed my mind and decided I want the puppy. I spoke with a different employee, Jill, also very kind and helpful although I primarily dealt with Connor, whose work is outstanding but all of their employees are very helpful and courteous and most importantly, they all truly care about the animals. Jill assisted me in placing the downpayment. By the following night, I was back to bring the puppy home. Once there, Connor and the rest of the staff did everything they could to make the whole process as smooth as possible. They went through a lot of puppy care information. The entire process took roughly 2 hours. Nobody tried to upsell me on anything or recommend anything silly, expensive or unnecessary. Any additional things he recommended were products I either asked for or he's actually tried and buys for his own pets. Connor even helped me and the new puppy get to our car safely with the "welcome home puppy" kit. The kit includes a crate, food, housebreaking pads and training aides, and a lamb for the pup to cuddle... all the basics for a new puppy. There should be more than enough to get you through the first few days to a week. Some of the items in the kit (like appetite stimulator) you may not need, or you may use only once or twice, but you have no way of knowing UNTIL you need it, and if your puppy DOES need it, you'll be very grateful that it's there. You can purchase additional items on top of the new puppy kit, of course, the store has a decent selection of pet toys and accessories (food, collars, leashes, pet care and grooming items, etc) mostly toys for the dog, a few clothes like dog tshirts, raincoats and frilly, silly accessories, but not TOO too many. it's more like an old-school pet store, probably only roughly 1/4 the size of a PetSmart or Petco. It's mostly things to use for pet care and maintenance. I know that the review is for the business and not the employees, but my experience at Petland was outstanding based on the employees, Connor in particular. He's like an angel who cares for puppies whose owners just haven't found them yet. Five stars times infinity.

Update: In response to the business's reply…read more.. Thank you for your reply, but this is the exact same response we received the first time we posted a review. It feels like an automatic, scripted message rather than a genuine attempt to address what actually happened. Our family lost a puppy just one week after purchase. That is not something that can be brushed aside with a generic statement about "taking health and well-being seriously." We have already provided documentation, yet instead of reimbursement, my son and daughter-in-law were offered store credit and told to go through arbitration. That is not compassion, nor is it accountability. If Petland Frisco truly values its customers and the animals it sells, then it needs to stop relying on template responses and start taking meaningful action -- beginning with making this right for our family.

I absolutely love this brand and especially this location the staff always makes it the best…read moreexperience for me and my fur babies! Nala my 4 year old tortie was sick with a UTI this morning and Ember immediately came to our rescue with some great product recommendations to help ease her symptoms and you could tell that she along with her staff members just really care. Highly recommended stopping here for any pet needs or dietary questions the manager Shea is always so friendly and her entire team is so kind and attentive! Couldn't recommend this place more for your pets!

I was a " Petsmart" person until my son told me about Hollywood feed. I'm in Allen Texas and visit…read morethe McDermott store. Always helpful and friendly. Delivery is a life saver.

I stopped by today to bathe a rescue we pulled from the city shelter and this place was amazing! It…read morewas my first time to utilize the self wash facilities and the staff was so helpful. The resident puppers stopped by to supervise and the experience could not have been better. WOOF provides everything you need and more to get your pup cleaned up and smelling fresh (wash/conditioner, rags, face cloth and apron so you don't get soaked). I am so glad we found this gem and will definitely be back!

Woof is a little off the beaten path for me, but I made the track out to them because an old…read morebusiness acquaintance recommended them. The store is nice, boutique kind of nice. It is spacious and inviting and the staff is really friendly and helpful. I was helped by Steve, who gave me a tour of the store and was super nice and helpful. They even have a do it yourself dog wash! I was impressed to see the quality level of foods that they carry for both dogs and cats, though the selection for cats was pretty slim, which I found a little disappointing. This place is geared for dogs and since I have a few of those, I was satisfied!

I've been bringing my frenchie to pet evolution for 6mo now and have seen a consistent decline is…read moreservice. After the most recent tidy up this past Thursday we will not be returning. When I received Grizzly post tidy up he was shaking, still wet, and digging his claws into me. Once home I had to blow dry him myself only to discover he had 2 cuts. One inside of his ear and another on his inner leg. I expected a tidy trim but he had been completely shaved from belly button down and his entire tail hair had been cut off into a stub instead of trimmed. The groomer nor front desk associate mentioned anything and when I called to speak with management, I was told they would call back. It's now been 2 days with no returned call or concern for their negligence. $170 later and my dog has an uneven and unattractive underbelly and backside, shorter ear fluff (when we never asked for this to be cut) and trauma from being nicked in the process. For the price you can go somewhere that will actually care for your fur baby and communicate when things don't go as planned.

We took both our dogs to Pet Evolution recently and overall everything went well. They looked good…read moreand the staff was nice. But after we got home, we noticed two patches on Murphy's back, which was concerning. What bothered us most was that no one mentioned it to us at pickup. Even if it was minor, we should have been told. Just sharing this because better communication would have made a big difference.

Super fun to stop by here and enjoy the pets they provide. They have great doggie daycare and…read morehair/nails trimming. Today we saw Cats, Birds like canary, mouse, tarantula, fishes, snakes. They pretty much have every kind of animal products that you are needing.

Excellent grooming services specifically with Jasmine. She clearly loves the puppies she grooms…read more My only issue with the facility is that when inconsiderate customers do not pick up their poop, neither does PetSmart.

Hannah was a great help when I came in looking for my new puppy! She is always available for…read morequestions and is in constant contact about puppies she thinks I will enjoy!

Well, the puppy I adopted was severely sick with kennel cough and had worms/ parasites... The lady…read moreI spoke to just offered store credit. Why would I want store credit? I'm not giving y'all the dog back, it clearly wasn't taken care of while at your store. Poor little boy had to go to multiple vet appointments to get through all the issues. He is happy and healthy now thankfully. I spent more money on vet bills than the 3k I spent on getting the puppy. FYI Don't buy a dog during the time between Christmas and New Years. Vets are closed. You end up at emergency vets or pet emergency centers. Response: I spoke to the store location due to my concerns for the other puppies housed with my puppy and had multiple correspondence with a Crystal. They did not seem concerned about the other puppies and just told me to wait to see the vet they referred me to the following Monday. The emergency vet said he wouldn't have survived the night, so waiting till Monday would have been fatal. I stopped responding when I realized she didn't care about the puppy just the money.