If you're a pet owner, you know that choosing a boarding or daycare facility isn't just a transaction--it's a trust decision. My family has been bringing our dogs to Pet Paradise Premier in Plano for nearly 10 years. Over that time they've cared for three of our dogs: Lily, our brindle sweetheart; Nova, my brilliant Catahoula rescue; and now Blondie, our playful pit-husky mix. Blondie currently attends daycare two or three days a week and boards there when we travel. Overall we've had many good experiences. The dogs get exercise, socialization, and the staff clearly knows them well. [[HIGHLIGHT]]But the real reason we remain loyal clients is Wendy Hudgins.[[ENDHIGHLIGHT]] Over the years there have been a couple situations where things didn't go exactly as expected. Those moments are when you find out what a business is really made of. Wendy has repeatedly stepped in with professionalism, calm leadership, and genuine care. [[HIGHLIGHT]]She takes ownership, communicates openly, and clearly cares about the animals and the families who trust them to Pet Paradise. There were times she even proactively called to let us know about something happening so we were never left wondering.[[ENDHIGHLIGHT]] That kind of accountability and transparency matters. [[HIGHLIGHT]]To be very honest: if Wendy wasn't part of the team, we probably would have moved on.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She is an incredible asset to Pet Paradise and exactly the kind of person you hope is looking after your dog.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you to the team--and especially to Wendy--for helping take care of some of the most important members of our family.[[ENDHIGHLIGHT]] read more

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I was referred there by my mom we went out of town for a family vacation last week, I was told my dog would have playtime with my mom's dogs 2 hours a day split up an hour at a time and I can look at the camera on the website and they would add notes to the chart so I would be let know when to get on the web cam. That did not happen, they knew my dog is very nervous and I wanted to check on her while I was gone. I called to see what the issue was and was told they would fix it so I can log in and see my dog with my mother's dogs playing. When I did the girl who is to be watching the dogs was in her phone the whole time. [[HIGHLIGHT]]After this day I never heard back from them so I had to call the next day to check on my dog, I was told there would be daily reports that would go out.[[ENDHIGHLIGHT]] Lastly when I returned from my trip the price quoted was not what I paid so I asked my mom what she paid and that happened to be what I was supposed to pay. I asked them why I'm paying higher and they said they had a price increase and my mom was grandfathered in for being a long time customer. So I payed double what my mom paid. [[HIGHLIGHT]]I let them know about all the other issues I spoke about above they told me they would pull the cameras and be in touch with me and I still haven't heard back.[[ENDHIGHLIGHT]] I returned from my trip last Thursday. read more

[[HIGHLIGHT]]WENDY is EVERYTHING. We are loyal. She lives for the wellbeing of these animal guests.[[ENDHIGHLIGHT]] So grateful for the care she's given my basset and beagle (RIP you crazy bastard). I'm very private. I do not leave online reviews, usually. Hence the fake name. [[HIGHLIGHT]]But Wendy is exceptional. She seems like me, hyper, and so she keeps all balls in the air![[ENDHIGHLIGHT]] Great person. read more

Pet Paradise Plano Premier - Pet Training Near Me - Plano, Texas

My dog and I love this place. [[HIGHLIGHT]]The staff is so friendly and they genuinely love our dog Tanner as much as we do.[[ENDHIGHLIGHT]] We have only gone a couple of times but [[HIGHLIGHT]]they already greet him by name and love on him.[[ENDHIGHLIGHT]] The check ins and ability to add grooming services is awesome. I also enjoy being able to watch him on the cameras. We tried another pet paradise location and realized the staff there isn't his family like the premier location is. 10/10 you will have peace of mind here. read more

Hate to leave bad reviews since I can't speak to the nature of the grooming services. [[HIGHLIGHT]]I've tried to work with them now for two weeks and I've been rescheduled three times now.[[ENDHIGHLIGHT]] Today was the last straw. Before it was moving the appointment by a couple of hours (fine, totally understand), then it was moving it to another day (again, I'm flexible) but my appointment is tomorrow and I just got a message that the system overbooked. That's the same excuse as the last two times and a huge red flag. They wouldn't be able to see my dog until next Wednesday, so no. Looking at the reviews of this place it's a mixed bag. I really wish they would understand that grooming is not something cheap or that owners take lightly and commitments need to be honored. [[HIGHLIGHT]]I took the time to download apps, fill out paperwork, communicate with the staff and all I got was an ungroomed puppers that I now have to find yet another place for.[[ENDHIGHLIGHT]] Unprofessional, disorganized and not worth the time. read more

The business owners seemed to reply to my previous review, and they said they would escalate to "upper management", but I never got a message or any follow up. I'm only updating this because my dog has a BALD SPOT on her elbows STILL because she was sleeping in her urine that entire night and it was so itchy that she bit it until she was bleeding. Again, PLEASE do not trust this company for the well being of your dog. We now use Rover where our dog is so much happier and is actually loved and at the bare minimum cared for. Pet smart is better than this. read more

I feel my Golden Doodle was traumatized here at this location. The accommodations are not near what Kyle and Georgetown have. The groomer contacted me telling me she was going to have to shave her tail because of matting. She is groomed at another Pet Paradise every 4 weeks, and I have never had to have her tail shaved! Her ears were not plucked, also requested a trim on body, it was almost shaved and she was 'not able' to do trim with scissors after the razor cut, BUT I was charged full price. It is not the money it was the care she was given. She has growled and snapped at me since being picked up 2 days ago. [[HIGHLIGHT]]The front staff was nice enough, but my girl was not cared for at the same standard as she has gotten at Kyle and Georgetown.[[ENDHIGHLIGHT]] Was VERY UNHAPPY with grooming and possibly (probably) lack of care during her stay. Will NOT be back at this location for ANY reason. read more

Nice staff but my cat smelt like pee when I picked him up. I won't be bringing him back here. I'm going to have a pet sitter come to my home and take care of him my next trip. Not satisfied. read more

[[HIGHLIGHT]]wendy kills it! my boys are always so happy to go![[ENDHIGHLIGHT]] [[HIGHLIGHT]]very attentive staff and super great place overall![[ENDHIGHLIGHT]] read more

We use the Pet Paradise in Cedar Park, but we're in Plano for a family emergency. I booked the reservation online, but I had accidentally allowed our dog's vaccines to expire, and they wouldn't let her in (understandably so). They gave me a recommendation for a local vet that does walk-ins. I got her vaccinated and brought her back same day and they took her in with no problem. They updated my records and they were great with our nervous pup. Great facilities and wonderful front desk staff!! read more

Pet Paradise Plano Premier - Our nervous baby dachshund trotting around. - Pet Training Near Me - Plano, Texas

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[[HIGHLIGHT]]My Frenchies go here and they have the best time and the staff is super friendly[[ENDHIGHLIGHT]] and I can always count on them to give my dogs the love and attention they need while I'm out on work trips. [[HIGHLIGHT]]I appreciate their communication regarding my puppies and their professional professionalism every time I drop them off and pick them up.[[ENDHIGHLIGHT]] read more

This is such a great place for my dog. The staff are amazing and the facility is top notch. [[HIGHLIGHT]]My dog loves it here, and always get excited for an opportunity to go on mini vacation[[ENDHIGHLIGHT]] read more

Terrible terrible and more terrrible!! They have a great lack of caring and honesty!! They boarded black lab for my daughter during their spring break vacation and when my son-in-law went to pick him up on their return (1 week later), they never gave him a bath and he had a terrible infection on his neck. This infection cost them a vet to their vet and in excess of $600. This terrible boarding place refused to acknowledge the problem and just "walked away", even after hearing directly from the vet! Stay away from Pet Paradise Premier if you live and cherish your pet!! read more

Booked an appointment on line for grooming and got a confirmation and a reminder email. Got there and we were told the "software" they use overbooks and they couldn't groom our dog today. We don't live close by, 12 miles away, and ended up wasting an hour of our day. Sounds like poor management if they know it does that and they don't correct it. Simply checking the bookings and notifying customers would do. read more

I was looking for a place that my dog Cole could stay while I went out of state and I came across Pet Paradise. They are awesome and Khiana goes out of her way to make it like home. Cole have stayed there twice and he loves it there. Prices are reasonable, place is big and clean and the staff is amazing. If you are looking to drop off your pet to a great place, look no further Pet Paradise is the place. read more

Pet Paradise Plano Premier - Pet Training Near Me - Plano, Texas

Had some great experiences in 2017 with Pet Paradise but ended up using a private house sitter for the past couple years. She couldn't handle large dogs anymore though (ours is 110#s) so we decided to use Pet Paradise again. Our dog suffers from anxiety and can be aggressive towards strangers when stressed. My wife notified Pet Paradise about the situation and their assistant manager was very understanding and said they'd welcome him in for a day to assess him. When I arrived, I again explained the situation to the front desk who was also very understanding and said they'd take it slow and easy with him. While waiting for someone to come get my dog, I had him lie down. When the guy came out, my dog rose from prone to sitting and grunted. The guy immediately said they wouldn't accept my dog because they wouldn't accept any dogs displaying aggression. I understand that policy but then why tell us to come in?! And I'm sure they accept dogs all the time that bark or lunge at another dog when walking in... which is much more aggressive. Finally, when my wife heard, she called and spoke with the manager- who ended up being the guy who came out and rejected our dog. He lied and said our dog lunged at him! Our dog has plenty of issues without making up additional ones... read more

We love taking our corgi to Pet Paradise Plano Premier! The staff is super friendly and it seems that our corgi always comes back super happy and tired from playing with the other dogs. Definitely would recommend. read more

Pet Paradise Plano Premier - A photo Pet Paradise shared with us through the Furever Connected feature! - Pet Training Near Me - Plano, Texas

Horrible horrible horrible service if you love your pet you don't take it to this place, this is my last chance after three years of business with them it's a rip off short stuff unhealthy place for a pet to stay Extremely disappointing, I will call my credit card company and dispute my service schedule I try to give them a chance for the third time and after that even I tried to call supervisor to get a hold of someone but now I'm going to blast him all over social media again if you love your pet find a different place to take your pet I wish there was a -5 star read more

I can't speak for the boarding option at this place, but I can say that one should avoid it if they just want to get their dog bathed/teeth brushed. I have had suspicions in the past that my dog doesn't actually get bathed, but it just sprayed with perfume and that his teeth don't get brushed at all. Today, our vet confirmed that there is no way his teeth have been getting brushed. He is going to have to have a couple of them extracted. I hate myself for wasting my money on this place. I will never go back. read more

Terrible service! Instead of communicating what needs to be done they wait to last minute. They over book and when you come in they give you excuses on why they can't groom my dog. Even giving them the paperwork for the vaccinations she still said my dog wasn't vaccinated. It always happens when I bring him here. How is it that I've brought my dog 5 times here and they still have no records of his vaccines. Smh definitely not the place to take your dogs.. very unprofessional and un trained on their job. read more

We have been taking our babies to Pet Paradise for several years. We use the boarding service for our cat and our dog when he can not travel with us. The cat room has two room suites and the cats are given individual exercise time outside of the suite. There is a large window in the room that the cats can look out of while in their suite or sit on the window sill during exercise. The staff always takes special care and give sweet "report cards" for their stay. We also take our Yorkie to Liz for grooming. He is very nervous but Liz always takes good care of him. The facility is clean and the staff are caring and organized with special instructions like feeding and medications. read more

I'm giving this location a 5-star review because of the groomer, Betty. When I took my 2 dogs here yesterday, the front desk staff shared that my original groomer cancelled due to calling in. Betty kindly offered to add my dogs to her already busy schedule. One of my dogs is only 5 months, so Betty called me to talk with me about options for my 5 month old dogs groom due to her being very timid and scared. Betty is so friendly , and maintains the best attitude even though I knew she was swamped yesterday. I took my other dog there today, and Betty greeted me and was so excited to see my 3rd dog. She gave all 3 of my dogs a wonderful groom. If you take your dogs to get groomed here, please make sure you tip Betty. She certainly deserves it! read more

Pet Paradise Plano Premier - Pet Training Near Me - Plano, Texas

I just picked up my dog from a scheduled grooming, de-shedding and nail trim. The last time I took him in, I was charged $60... this time I got a shock that the price was now $86.50. Then I was asked if I wanted to give the groomer a tip... after the $26.50 increase in price. It has been a little over a month since his last visit, so the price increase is definitely excessive. When my dog came out it was apparent that whoever did the work is a rank amateur or was not paying attention today. He was definitely NOT brushed out properly after the de-shedding. I understand... this place is in financial trouble since Covid hit... many businesses are. However, ripping off loyal customers is NOT the way to handle the issue. I cannot recommend this business to anyone and will definitely find another place to have my dog groomed from now on. A 44.2% price increase in less than two months to go along with the shoddy work done this time... is a bit too much for me to take without commenting here... and taking my business elsewhere. BTW... the owners, nor the manager are not available to talk with you if you have an issue. Buyer beware... this is highly unethical. read more

The best dog and cat boarding/ day camp around by far! My wife and I live up the street and have been bringing our dogs here for years. Very responsible and clean environment!! read more

My roommate picked up my dogs today. However, they gave him the wrong dog! I'm absolutely livid! How in the world do you give someone the wrong dog!? I pray on everything that is holy my dog is still there or your establishment is in for a rude awakening. Not only did you give me the wrong dog, you didn't return them with all their belongings either! WHERE IS MY DOG!? who's dog is this!? Plus bc he's been here several hours unattended, he's urinated throughout my house. I will be requesting a full reimbursement for their stay, your establishment pay to have my carpets cleaned because they reek of urine and RETURN MY DOG TO ME and NEVER EVER WILL I EVER TAKE MY DOGS HERE AGAIN! I expect to hear from you promptly as well as I will be there first thing to return this dog, get my dog back and hear from your GM what the hell happened!? I've emailed & called your establishment. NEEDLESS TO SAY...STAY AWAY FROM THIS LOCATION!!!! read more

I am a nervous dog parent. Leaving my boy in unknown territory gives me anxiety. (Not to mention, he gets upset at me for leaving him at my parents' for even a weekend.) Pet Paradise is every pet parents' dream! They provide a low residue food, toys & beds (for sanitary purposes), and for a little extra $, frequent email updates with pictures while you're away. The facilities are clean, the "rooms" are spacious with clear plastic dividers so that pets can see out, and the employees are so attentive. I witnessed one actually crawl IN the bunk just to give some love to a nervous dog, and that was really appreciated. Before my six day trip, I was allowed to bring Butters in for a complimentary day care stay (8-5). I called around noon for an update, and they graciously answered any and all questions. He got a 'pawgress report' at the end of the day which was just adorable. By the time I brought him back, there was no fighting the leash, or a longing stare to bring him back home. He actually ran to the door to the play area! He loves this place, and I'm willing to drive clear across town to let these fabulous people spoil my dog for me. read more

Pet Paradise Plano Premier - pawgress report complete with a worn out pup - Pet Training Near Me - Plano, Texas

Do not leave your in tact male here. My poor baby's testicles were burned and swollen and the people said nothing to me when I picked him up. He was there for a week. Not sure how that happened, but it took weeks to heal and he has a huge scar now. He was also extremely congested and was reverse sneezing like crazy for weeks after. My poor sweet baby dog had never been boarded before and now my trust is broken to do so again. Very disappointed. I was so mad at myself for leaving him afterwards. I cried. I would post a photo but I don't want it to be marked as inappropriate. read more

Pet Paradise is a great place for Doggie daycare and sleepovers. My dog seems to enjoy every aspect of PPP.

Brought my dog here for a grooming appointment. The staff was super nice, the haircut went great and I'd definitely be back!

If you ever need a babysitter or day camp for your dog, this is the place to do it! I am a super over protective dog mom and Pet Paradise is the only place I will leave Colt when I go out of town (if he's not with a friend)! This place is like a 4-star hotel compared to Petsmart lol Colt loves coming here because the staff is so friendly & they play with the pups literally all day. Oh, and there is an app you can download so you can spy or your dog when you're gone haha #PsychoDogMom This facility is owned by vet techs so you know your baby will be safe and well taken care of :) read more

Pet Paradise Plano Premier - Happy puppy after spending a week at Pet Paradise :) - Pet Training Near Me - Plano, Texas

I would steer clear. It's under new management and although I used to take my dog here for many years, the most recent time I left her here they screwed up and didn't feed her for over 24 hours and tried to make it seem like that wasn't a particularly big deal. read more

Worst experience ever! Booked the reservation, confirmed that they could take a diabetic cat who needs a daily injection. Then, with a flight to catch and pressed for time, they refused our cat! Said they aren't "allowed" to give the shot, even with our permission. It was even IN THEIR NOTES that she would need the injection! Not happy! read more

My dogs really enjoy coming to this boarding and grooming Facility. The groomers there take good care of my 2 dogs and always give them a good Haircut. They come out and take the time to listen to what I want done and always make sure they are still clean when I pick them up. I also appreciate the offer of a take home bath after they are boarded to make sure they aren't dirty before coming home. read more

The staff couldn't be more involved with ensuring that my dog is happy and having fun at the resort. At first it was truly stressful for me because my dog is a rescue and suffers from separation anxiety and Pet Paradise has completely blown me away. They will take care of your dog as if it was their own and they always keep me up to date with anything going on with their daily activities. Plus I love the 24/7 cameras so I can watch my dog have fun while I work at my desk lol. read more

Dropped my dog off for an ultimate bath and a deshedding add on. When I picked my dog up his ears had not been cleaned I had to come home and do it myself. He also had a lot of loose fur still which he shouldn't have had since I paid for the deshedding. She also stated my dog was scared to be blow dried but my dog has never been scared of a blow dryer in fact I blow dry him every morning when doing my hair. Makes no sense but definitely will not be returning. read more

Love Pet paradise. Our Maggie goes here for boarding and grooming. She is always well taken care of and the Plano premiere facility is always clean. The staff is kind and helpful. Highly recommend this place . Our dog has high anxiety and they always know how to deal with her. read more

Cali, Audrey, Mia, and team are always very diligent and helpful. It gives me peace of mind knowing I can leave Baxter at a place he loves to go while I'm at work. read more

Pet Paradise had good reviews, and my typical boarding facility was full, so I gave them a try. My puppy was terrified from the moment I walked in the door (which is very out-of-character for her, and it should have been a red flag for me). I could hear multiple dogs howling when I dropped her off. There were several people helping out in the reception area. Other than her reaction and hearing the other dogs (which also should have been a red flag), the drop-off experience was fine. Upon going to pick her up, there was only one person in reception. She was on the phone (and didn't acknowledge me the entire time, nor did she try to get someone else to help me), and stayed on the call for about 20 minutes. During that time I looked around the inside of the facility. There was a window that looked into a large play room, that they were apparently using for storage, even though there was one husky roaming around the space. Diarrhea was all over the floor (at least four separate places and a large quantity at each spot). There was a garden hose (attached to a spigot) sprawled across the middle of the floor. And there were multiple (what looked like) small cots stacked together laying on their sides. The dog had no toys, no food, no water, was all alone (no other dogs to play with and no supervision), and just pacing around the mess on the floor and looking out the window. It was heart-breaking to watch this dog. Then I looked in another window. This window was into where the dogs are being housed. It looked like an animal shelter. The dogs were in individual squares of space, blocked off from being able to see any other dogs, and there was NOTHING in the space with these dogs. No bedding. No food. No water. No toys. Nothing. The dogs were just lying on bare concrete. With NOTHING else in the square of space. Shelters have more for the animals than this facility provides!! When the person in reception finally got off the phone call, I commented on the husky. I was told the dog was fine. I mentioned the diarrhea. The response I got was "I'm tired. I've been here since 6:30." It was about 1 in the afternoon, but, regardless, that isn't a valid excuse for a sick dog that is in a room without any food or water. She didn't call for assistance or for anyone to come check the dog. This facility is far more expensive than the other boarding facilities I have used. Other facilities have play-time built into their base cost. This facility you have to pay extra for play-time (and I paid for it). But where do they play? In a room all alone with nothing but storage items? And what do they do when they aren't 'getting to play?' Lying on a square of concrete with no supervision, no toys, no bedding, and no food or water available to them? I will never subject my dog to this facility again. read more

The always lovely Ms. Velvet Jones would like to share with you how much she LOVES Pet Paradise. After three years of less than stellar experiences with high priced, in-home pet sitters who promised great things but delivered nothing but stress, heartache and disappointment (e.g., not showing up as promised, leaving the house filthy, having a young child over--believe it or not, these were THREE different people), Ms. Jones was at her wits end. Ms. Jones adores her handsome Basset Hound named Winston and cannot bear the thought of him ever having a lonely night. She also can't bear the thought of paying $100 plus dollars per night to a dog sitter who eats her out of house and home, drinks her wine, has their family over, steals her toilet paper and lies to her on top of it (yes, it all happened). What to do? What to do? Ms. Jones LOVES to travel with her Rock Star husband, but a lack of conscious and care from so-called professional in-home pet sitting agencies left her with quite a conundrum. On a sleepless night reading Yelp reviews, Ms. Jones found Pet Paradise. Could all the five star reviews be true? Or was it friends and family singing false praises (like so many Yelp reviews seem to have become)? Pet Paradise offered a free pass to give it a try and figuring she had nothing to lose, she took her beloved Winston for a visit. When she picked him up after that first half day, he came home with a perfect report card (they grade your pet on categories such as getting along well with others, happiness, etc), and Sir Winston was HAPPY. Ms. Jones was pleased with her first experience and decided to give it another whirl with an overnight visit. You know what? Sir Winston had another wonderful stay. Over the course of the next five months, Winston stayed a few more times and Ms. Jones added a take home bath so he'd be squeaky clean a smell wonderful upon pick up. After a ghost hunting (not joking) three day July 4th Holiday in Granbury, Ms. Jones picked up Winston this afternoon and this was the happiest she has seen him yet. Sir Winston was well cared for, clean and you could see from his face (also not joking--for those of you who are dog lovers, you know exactly what I mean), he had had another great stay at Pet Paradise. Another feature that is reassuring about PP is that they have cameras where one may tune in and watch their beloved furry family member at play. Ms. Jones missed Sir Winston while away and would check in on him through video 3 to 4 times a day hoping to catch him in the play area. Let me share with you that EVERY time she tuned in, she could see this handsome chap wagging his tail as he interacted with the other canines AND she was thrilled how staff was always present, not on their cell phones and even took the time to pet Sir Winston on the head from time-to-time. If you are doubtful of trying this place--DON'T BE. You and your beloved pet will LOVE IT AT PET PARADISE. Ms. Jones 100% assures you PP will be the answers to your prayers. Good care, reasonable prices, nice staff who don't have their noses stuck in the cell phones and still make eye contact and converse with you when you walk in, a spotless facility and love for your pet while you are away--what more can one ask for? Check it out and you will happy you did. read more

Pet Paradise Plano Premier - Sir Winston and the lovely Ms. Velvet Jones - Pet Training Near Me - Plano, Texas

I had my dog stay here end of July till beginning of August and your cameras are still not updated!! Poor show !