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Pet Palace

3.9 (19 reviews)
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Services - Pet Palace

Pet sitting

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If I could give this place zero stars I WOULD! Jim is extremely rude! along with tammy. My dog will never step foot back in this place! I dropped my dog off at maybe around 10:30 and came to check on him around 1:30 and my dog was not ready yet. I was being understanding with Jim for not telling him that I had other things to do today. As I proceeded to walk out of the door Jim said a rude remark, along with tammy saying "you can take the dog with you if you want" Which caused me to take my dog with me in the middle of him being wet from a bath! the disrespect was very uncalled for and not to mention I'm a minor (16 years old). The way they treated me today made me scared for my dogs life as well which is why I'm writing this review to warn anyone who is looking for a nice & friendly place for their dog, This is not the place for you. **UPDATE** After taking my dog to another groomer they brought to my attention that PET PALACE IN PLANO did a horrible job cutting my dog because they found scratches around his private area. Jim & Tammy will not properly take care if your dog! Do not bring your pet to this unfit groomer.

Full Grooming Teeth Brushing
Nichole C.

Got a full grooming service for my bear I absolutely love his new haircut!! I always love how they groom him, and the employees are very kind and accommodating will definitely be back for his next grooming!

Our Maltese Dogs
Ak K.

Excellent Shop! We have taken our Maltese dogs there for 15 yrs. Our dogs don't mind going, as they are bathed & groomed weekly at home. The Owner greets customers and is professional & pleasant at all times. I always ask if my dogs behaved well, to make sure they are welcome the next time. Highly recommend this locally owned shop!!!

They were pooped. My boys never looked better.
Rissa H.

I took my two yorkies here the other day to get them groomed and they did an amazing job. My babies came out looking so handsome. If they can handle my two spoiled rotten boys they can handled anyone's babies. I will be back again.

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10 months ago

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1 year ago

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7 years ago

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4 years ago

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5 years ago

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7 years ago

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5 years ago

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9 years ago

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9 years ago

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8 years ago

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10 years ago

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14 years ago

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16 years ago

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James M.

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7 years ago

Pet Palace has been grooming my cocker spaniel for years and he always comes out looking very handsome.

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15 years ago

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8 years ago

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12 years ago

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Review Highlights - Pet Palace

Jim owns the place and is great with our Shih Tzu.

Mentioned in 2 reviews

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Sugar's Pet Sitting

Sugar's Pet Sitting

(21 reviews)

North Dallas

I cannot express enough good things about Kathlyn and her team. We have been using Sugars for a…read morecouple of years daily for dog walks and on the weekends for cat sitting. There are so many ways Kathlyn has gone above and beyond. Six months ago, we went out of the country, and had a cat get very sick while we were gone. He had to be euthanized. She took him to the hospital, and stayed with him the whole time. Now she is taking care of our horse too. She only has to go check on her once a week, but she has been going more frequently just because she cares and working with her!! I could go on and on, honestly. With Sugars Pet Sitting, you get more than just a pet service. You are getting a team that will love and care for your animals!! Hands down the best pet sitting company around.

This service is exceptional and an incredible bargain…read more I've browsed yelp for years and only left two reviews, and this is my honorable third! I've never left my cat Archie for a week long trip before, and I was worried about who could watch him. After seeing some reviews, Sugar's looked like a good bet - and... blackjack! Every time Kathlyn came, she sends a journal of what your pet was doing/what she did along with multiple photos. She also noticed I didn't have enough food to refill after the 5th day. When I told her where it was, she came back the next day to check on him (after checking with me) FREE OF CHARGE!! Can't hype Sugar's up enough. I'll be a return customer.

Pappy's Pet Lodge

Pappy's Pet Lodge

(45 reviews)

As a newer customer, I was not aware of all of the policies. When I arrived to get my two girls…read morebathed, they advised their bordatella shots were expired as they required updated Board to tell a vaccinations every six months. They were a couple months expired. I inquired as to why they didn't notify me because they notified me of another vaccination that was due, and they said it was supposed to be automated. It was missed and I was not notified prior to the appointment. It was two days before Christmas with company coming and I was less stranded. No accommodations, no alternatives, no solutions. I asked to speak to a manager and was advised that I could not. They gave me a card with an email address. I requested to speak to a manager so I could get it resolved so I can get them in but was refused. I guess management doesn't want to speak to clients. Icing on the cake is that my vet graciously got us in within 10 minutes of leaving the lodge, and when I called to advise that they were getting updated Bordetella vaccinations and asked if I could bring them back in, I was told no because their bather preferred for all the dogs to be there on time, even though it was them that pushed me out to begin with. I will not be returning simply for the poor, very poor customerservice aspect of their business.

Our sweet Glory Be gets her nails done monthly at Pappy's. And by done I mean she gets them cut and…read moredremeled smooth - all for $15. She also gets lots of treats, compliments and kisses, so she pretty much thinks the staff are there for her. We think she's right. They do take walk ins but at limited hours. Currently (2022) that's 10-11 am any day except Tuesday and Sunday.

Pet Palace - groomer - Updated May 2026

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