My dog is so excited before he even enters the door of K-9! And when I pick him up, he is such a…read morehappy guy. Thank you so much for making Kaipo's day and for the training you have given him.

They were very attentive forever and played with our dog. Even gladly administered medication for…read moreour dog. Reasonably priced compared to others. Definitely recommend.

I hate to leave bad reviews, but something is going on here. My dog was bitten while doing doggie…read moredaycare on Friday. I don't believe it was playful either. This sounded like an aggressive dog situation. We have gone to this Pappy's for years (even when they were on Ohio), but I can't send my dog back there in good faith. No one from Pappy's has called to check on Summer and when they sent me a survey link, mysteriously, it didn't work they said they were having software issues. Anywho, they took her to a vet Friday after the attack (since we were out of town and she needed emergency care), but they didn't stitch her up. That was no cost to us, but they did still charge us for the boarding that should have been comped. We took her to her normal vet on Tuesday and she had surgery yesterday, stitches and a Penrose drain placed. $1800 out of our pocket. Also, a couple months ago, when we picked her up from getting groomed, she was acting like something was in her eye. The next day I took her to the vet to have that checked, and she had trauma to the eye. I don't know if that happened w the groomer or daycare afterward, but nothing was said to me on pickup and I gave them the benefit of the doubt that accidents happen. Now after this, no more Pappy's. I just don't get the feel that this place is professional and safely managed anymore.

We've been taking our dogs to Pappys for years, but the quality and attitude of the staff has…read moredeteriorated and now become intolerable. I once thought they were the the best but now consider them amongst the worst. The attitude of staff is non caring at best and cruel at worst. Given the prices they charge one would think your animals are well taken care The last few times and (especially today) when we got them home at 3:30, they got out of our car and peed for nearly 2 minutes. It was clear the staff did not let them out to urinate for many hours. Horrible! The worst part; the dismissive, smug and "I don't give a d**m attitude"of the staff. No smiles, no greeting and no thank you. They are a miserable bunch to be sure. We really don't care about pleasantries but care a lot our about our dogs. For these reasons we will NEVER take them to Pappys again. Advice; you need completely new leadership and fire every one on the front desk staff and likely the people in the back who lock up dogs and don't even let them pee. I will be calling the city of Plano in the morning as an inspection is in order. If you care about your dog, Pappys is last place you should leave them.

This place is great! Friendly workers who really care about the pets. My dogs gets excited every…read moretime we go there. And there's somebody there 24 hrs a day.

I have seen this place since 2010 (may have been a different name then). Searching for a new…read moreboarding facility and decided to give Wags a try. First bonus upon walk in there is zero smell, as horrid smells in a facility is an instant deterrent for me. Trip was delayed due to inclement weather the week of 1/26/26. I was delayed in Galveston for an extra 3 days. Phoned Wags informed of situation, they extended the dates and provided extra food as I prepared enough and one extra meal. Updates were provided at minimum once a day. Mason will definitely return when boarding is needed.

They were incompetent dealing with the cremation of our pet. The girl checking us out did not…read moreexplain anything about the cremation choices and what they mean. She just told us prices. Even the paper we signed did not say what we would get if we chose private creamation or communal. We did not get back any ashes at all! We chose communal with an engraved nameplate but what we got was a cheap plaster paw print. We thought we would get ashes back with a nameplate. No ashes at all. We are beyond devasted. The office assistant tried to blame us for checking the box that said communal and blame is for not understanding what that meant.

I had an amazing experience with this vet. Decided to try a new one closer to home and saw that…read morethey had five star reviews. I loved that they didn't try to over charge me and they were super friendly. Loved them and are going to bring my other dogs as well.

As a former employee of one of various locations, I got to see a lot of what goes on in management…read moreand staff. The dog counselors were mostly uneducated teens and the management had 0 care for its employees. One counselor should never be in charge of 25 dogs at a time. Understaffed, underpaid, and most of the counselors didn't bother watching the dogs. While I was there I witnessed many scuffles and many situations that were poorly handled. With nearly 20 dogs in one room with a window, there was a woman walking by the window and naturally all the dogs began pushing and shoving their way towards the window to bark and get a better view. They began getting agitated and I tried to distract them with a sharp loud noise, but according to management this was abuse and I was let go. While working there, management would also consistently fail to communicate with their employees or disregard their concerns about rusty crates or old equipment. I would not recommend wasting your money here as the owner has proven to be cheap and the outside fence is FAR too small for any number of dogs, much less now that the fence is broken. I haven't visited in a while but I hope they fixed that fence at least, but with how cheap the owner was and how he absolutely dismissed my concerns about rusty crates that had sharp edges and broken doors? I doubt he was very fast on it. The user interface for employees is complicated and never properly updated, so you better know every dog by name immediately because the list of dogs is never correct on the website. If you consider getting a job here? Don't. Management is very lackluster in communication and very rarely do they follow up on things they claim will benefit the company. If you consider leaving your dog here, be careful. Please get a tour and get to know the staff first. Different locations have different standards, but for the love of all that is holy please make sure you know what you're getting into and don't buy the package deal unless you KNOW they will uphold it because the stories of people getting scammed out of their package deals is in fact very true. No shade to those who love the dogs, but please management...get better at fixing your systems for employees and customers. Communication is important. It should never take a full week to get back to someone about a simple customer service situation. Thank you for reading and keep your fur babies safe!

My pup Whiskey had the very best time here! The staff are extremely knowledgeable and caring of…read moreboth you and your pet! My 6 mo old boxer puppy has been participating in their training Karma Dog program for the past month or so as well as their doggie day care! In training, the trainers have taken the time to work with me and my puppy personally each time and has shown so much improvement! Today was her first day in doggie day care (7am-7pm) and the staff was so helpful providing me updates of her new friends, participation, mood and more- I even got a pet report card at the end of the day! I signed my pup up for 5 more days of daycare so I can get on track at work and I feel so good/confident that my pup is being well monitored, exercised and played with. The cameras that let me check in on her are super comforting as well. 5/5 recommend!

I like this vet, they are pretty good with caring for my cats. They meds they prescribed worked in…read morestopping my cat's diarrhea However, their billing is not very clear, when I took my cats in for their annual visit, they said that the fecal testing is included, come to find out that they charged me for the fecal testing when I returned a couple of days ago for my cat's follow up ER visit. So weird but I guess that's how it is? I just hoped they were more clear with their billing. I still prefer my old AMC in Forney since their annual visit includes the fecal testing .

ive seen both dr carroll and dr cook.very impressed with all aspects of care…read moreoffice staff is wonderful as well

If you're a pet owner, you know that choosing a boarding or daycare facility isn't just a…read moretransaction--it's a trust decision. My family has been bringing our dogs to Pet Paradise Premier in Plano for nearly 10 years. Over that time they've cared for three of our dogs: Lily, our brindle sweetheart; Nova, my brilliant Catahoula rescue; and now Blondie, our playful pit-husky mix. Blondie currently attends daycare two or three days a week and boards there when we travel. Overall we've had many good experiences. The dogs get exercise, socialization, and the staff clearly knows them well. But the real reason we remain loyal clients is Wendy Hudgins. Over the years there have been a couple situations where things didn't go exactly as expected. Those moments are when you find out what a business is really made of. Wendy has repeatedly stepped in with professionalism, calm leadership, and genuine care. She takes ownership, communicates openly, and clearly cares about the animals and the families who trust them to Pet Paradise. There were times she even proactively called to let us know about something happening so we were never left wondering. That kind of accountability and transparency matters. To be very honest: if Wendy wasn't part of the team, we probably would have moved on. She is an incredible asset to Pet Paradise and exactly the kind of person you hope is looking after your dog. Thank you to the team--and especially to Wendy--for helping take care of some of the most important members of our family.

I was referred there by my mom we went out of town for a family vacation last week, I was told my…read moredog would have playtime with my mom's dogs 2 hours a day split up an hour at a time and I can look at the camera on the website and they would add notes to the chart so I would be let know when to get on the web cam. That did not happen, they knew my dog is very nervous and I wanted to check on her while I was gone. I called to see what the issue was and was told they would fix it so I can log in and see my dog with my mother's dogs playing. When I did the girl who is to be watching the dogs was in her phone the whole time. After this day I never heard back from them so I had to call the next day to check on my dog, I was told there would be daily reports that would go out. Lastly when I returned from my trip the price quoted was not what I paid so I asked my mom what she paid and that happened to be what I was supposed to pay. I asked them why I'm paying higher and they said they had a price increase and my mom was grandfathered in for being a long time customer. So I payed double what my mom paid. I let them know about all the other issues I spoke about above they told me they would pull the cameras and be in touch with me and I still haven't heard back. I returned from my trip last Thursday.

They provide a fantastic and safe experience every time and staff is super friendly and helpful!read more

I take my little boy to camp a few times a week and he loves it. We're always greeted with a smile!…read moreThe drop off and pick up times allow me to go to work, run errands, and pick him up at a reasonable time for a great price. I typically do a package deal and find it convenient for when I do choose to drop him off. They also allow you to watch your little fur baby on the camera which is a huge plus! Highly recommend this location.