My dog loves coming here for some retail therapy. He never buys anything, but he thoroughly enjoys…read morewalking the aisles and taking in the various scents of bagged kibble, baked treats, and adoptable small animals such as cats, birds, gerbils, etc. At the very back of the store is a grooming facility. We have been here twice because they always have availability, and sometimes you can get an appointment on the same day of service! Perhaps there is a reason no one is going here, but when your dog stinks, your high expectations will fly out the window just to restore order to your senses. I recommend booking the first appointment of the day. If you wait until later, you will see your dog travel through a room full of hair clippings. It's quite disgusting. They really should spend some time cleaning up between clients, putting a screen up so customers don't see the mess, and have a tidy path for dogs who have completed their service to be able to travel to the desk without collecting the fur on the floor around them. Yuck! I have a large dog that sheds quite a bit. Usually I do a de-shed or furminator type service at the groomer twice a year at a different groomer and that generally cuts down on the puffs around my house. Unfortunately, the Petco service doesn't seem to be effective at all. I brought my dog home yesterday and puffs of fur were still plucking off of him when I pet him. Had they actually done the service correctly, this would not be happening. I brushed him and was able to pull enough hair off of him to create another "dog". He was also supposed to get trimmed, but he still had grinch feet that I will have to tidy up myself. My appointment was at 9:00 am, and they called to let me know he was ready for pickup at 10:40 am. It only took an hour and a half to wash, dry, brush, and trim him? This is a dog with a double coat of long hair. I don't think so! It seems to me they are skimping on services and it shows in the results. Two other things that I would like for Petco to improve are the payment and tipping process. When booking the appointment online, I'm asked to input my credit card information. However, when picking up my dog, I'm given an invoice and told to go to the front counter of the retail store to pay. I have take out my credit card and swipe it, which begs the question, "Why did I have to input my credit card when booking the appointment online?" I'm asked if I want to pay a tip. Mind you, I haven't seen my dog yet. I have no idea how he looks or if the groomer has done a decent job. Tips used to be given for exceptional service, but now they seem to be expected whether services were delivered or not. My dog seemed happy when he was returned to me. Also, he didn't seem too traumatized when we arrived for the appointment even though he had been bathed here before. That leads me to believe that the staff are kind and gentle with him. Will I come back? Probably. However, I may not get the furminator or haircut because why pay for services when they aren't being delivered as promised? The first groomer I had did a much better job. Perhaps the real trick is to book a specific groomer that will provide the level of service for which I paid.

Another horrible experience with the fish woman at the store. I have kept fish longer than she has…read morebeen alive, and I have kept individual fish alive longer than she has worked here, but she's still thinks that she can lecture me and quiz me before starting to get a fish for me. I've had it! I'm going to the PetSmart on Greenville from now on.

The cashiers always help me to the car with the big bags of bird and dog food. They are so…read morepleasant and friendly, even at the end of the day! It's a great store with an excellent variety of food, play toys, and bedding for many creatures!

Has a cute little bakery section with little dog cupcakes and cookies. We bought some for our dogs…read moreonly to discover little bugs in the cupcake wrapper. Disgusting and unsanitary.

Perfect setup to take my dog in for a DIY bath. The facility was extremely clean and the two staff…read moremembers present were very nice and helpful. Spawz was a MUCH better option than trying to wash my 65 lb. pup in a bathtub or in the backyard with a garden hose. My back is thankful!

Absolutely great customer service!!!! My dogs love it. I need to get them over there to get nails…read morecut

Hello fellow Yelpers and Yelpettes!…read more I contacted Odyssey regarding fish. They open early and they also deliver as well. The person who is over the fish department is extremely knowledgeable. He steered me in the right direction with getting my tank chemicals setup correctly. 1. Extremely helpful and knowledgeable. Willing to give you all the time you need to explain your request. 2. Location is great, Preston Road and Belt Line Road in Dallas. Lot's of parking. Will I go back here for my pets needed again? Definitely yes. Additional note - they have a great selection of tetras but call before you go. As,..always your mileage may vary. Peace out!

Such a cool store. The two girls behind the counter were so helpful with our questions. My…read moreboyfriend found a plant for one of his fish tanks. Saw a couple cute pups behind the counter. As a dog mom I'm always looking for unique protein chews. One of the girls behind the counter let me know it was buy 3 get one free on treats. I found a rabbit ear, tilapia skin, trachea wrapped with gullet and stuffed tremenda. They asked what kind of pup I had and I mentioned her birthday was this summer so they surprised me with several free samples. We can't wait to go back!

I hope corperate takes a closer look at this location and fixes the culture here. I end up having…read moreto drive miles in another direction to get food for my dogs cause they're so unfriendly at this location. It's an all white staff, has been for years, and none of them want to help you if you're ethnic. Every other spot I've been to is great, the most friendly staff, but this location is horrid. It's been like this for years now. You are only welcome there if you're white. Today I had a really rude large white lady with black hair snap at me for asking questions about my dogs snacks. She had total attitude from start to finish like I had bothered her whole day or something. Then, when I went to check out (cause apparently they removed the counters so employees could spend more time helping customers ironically HAHAHAHAHA) I asked for a bag and she snapped "we have none sorry" with this evil smirk on her face..... it's crazy how different literally ALL THE OTHER SPOTS ARE except this ONE. They need to recycle their entire staff and management and make a point to diversify, this neighborhood is becoming predominantly colored people, it's not right to have a location like this that promotes racial profiling and such grotesque behavior. ***UPDATE*** I have spoken to Sharon W directly myself and she was completely defensive and biased to the entire situation. So people know, most owners use AI to respond to us, this is just some blanket comment the "owner" left to cover their tracks. This company has gotten so big they do not care anymore about the culture of their stores or maintaining good customer service. This was really disappointing how corporate decided to handle this. I am wearing my meta glasses everytime I walk in now and hope I can catch this on film and blast this place.

Love this location! The staff is consistently so friendly and helpful, AND I never have to keep…read moretrack of my rewards and coupons. They always offer them up first for me to make sure I'm getting the most for our money and animals. Highly recommend!

We recently purchased a baby bearded dragon at another pet store and within a few days he got sick…read more Luckily I was able to Google his symptoms and remedy his illness rather easily in just one night. In my googling I found the Serpentarium. We went the next day to ask for advice about care for our new guy. Austin was phenomenal! Not only did he happily answer our ten thousand questions but he also performed a free wellness exam! I highly recommend this place for any reptile parent! Especially new reptile parents like us!

I highly recommend The Serpentarium- Dallas Went to the…read morelone star reptile show and didn't find the monitors I was looking for. Someone on a reptile page mentioned them so we made the drive and they had the perfect Quince monitor for us! Kailey was super nice and helpful, happy to get a healthy animal and support a local pet store

We went to Earthwise for years! Then service started to decline. I left and went to another…read moregroomer. They did all the same services, and the dogs look great!! my new grooming's invoice for both dogs was $120.00 cheaper than Earthwise. WOW!! Thanks for giving me an opportunity to find a new vendor!!

The owner was there and helped me with recommendations for my puppy along with the floor manager…read moreand I learned what foods, toys, and other things would be good for him. He loves his teething chicken stick with no hide.

I am shocked by the ratings on this great rescue. Most of the complaints center on how careful they…read moreare with where the place their dogs... IF you know anything about shelters and rescues it is the number of dogs returned ... we got out Ginger (Pumpkin) from them, it really was similar to adopting a child... lol... but in my opinion this is a good thing... they called our refs, they called our vet, they did a home visit, we did a first meet...They do evaluate very carefully... But their dogs come to you totally vetted. Teeth clean, all vacs, spayed, Chipped... I would def adopt from them again... And yes it is a process and yes they are picky but the volunteers have had these dogs for a while and know what those dogs need. Literally Ginger moved in with us and It was so great from day one... we were dedicated to her and continue to be so... I totally recommend this rescue to everyone...

Great organization that cares!!!! I have worked with many organizations since 1990, and I must say…read moreRichardson Humane Society's heart is in the right place! I have gotten to know many of the volunteers and I can truly say THEY CARE!!!!!!!!! Thankful and grateful for RHS making a difference!