The owner was there and helped me with recommendations for my puppy along with the floor manager and I learned what foods, toys, and other things would be good for him. He loves his teething chicken stick with no hide. read more

EarthWise Pet Richardson - Pet Groomers Near Me - Richardson, Texas

We went to Earthwise for years! Then service started to decline. I left and went to another groomer. They did all the same services, and the dogs look great!! my new grooming's invoice for both dogs was $120.00 cheaper than Earthwise. WOW!! Thanks for giving me an opportunity to find a new vendor!! read more

Very disappointed in the grooming job done by Chelsea. I have a standard poodle. I asked specifically for the top of his head to shortened, body left longer, and face cleaned up. She left shave lines on his face, totally shaved his body down, didn't clean his ears, nor clip nails on his front paws. Told me I could bring him back if I would like him touched up. Didn't tell me that is only in the next 48 hrs. I finally had a chance a week later to call and try to take him back in since I spent $160 with tip which was not the price I was quoted read more

This review is explicitly for the grooming: My labradoodle had a "bath and blowout" here. She seemed to like it, and they were pretty quick. It's in a busy area so there was lots to do while waiting. The dog looked great after. They do have an upcharge for certain coats, which the doodle definitely has. She smelled amazing for a few days afterwards and was not itchy. read more

EarthWise Pet Richardson - Her hair is all blown out and she was a very happy dog. - Pet Groomers Near Me - Richardson, Texas

The first time we went to get our 20 lb dog a nail trim it was quick and hassle-free as we walked in, got the service, and paid/walked out in less than 10 minutes. They stated that they accept walk-ins, so I was really excited because they are really close to our home location. Unfortunately, the past 5 times we have tried to "walk-in" we have been turned away because "the groomers left early", or that we needed to call in advance to make sure the groomers were in or available. We've been told to not come before 11 by an employee and another employee said to come in before 11. A bunch of mess. This does not match up with being labeled as a "walk-in" service if I'm just going to walk in and walk right back out without being provided the service. This place needs to get a system to schedule nail trim appointments because walk-ins are not really a thing here. We were really looking forward to getting services done here, but now we are looking elsewhere as the groomers/team that work here don't seem to know any type of scheduling or when they will be available for a literal 2-5 minute nail trim. read more

I received a coupon in the mail for a free nail clipping and self wash that expired on Dec 9th and I LOST the coupon. With a new pet anything free is a true gift, so I was freaking out trying to find the coupon. I finally found it AFTER the coupon expired so I called up EarthWise and they were supppeer nice about it and allowed me to use the coupon two days after it expired. I called again on Monday to make sure I could still use the coupon and they already had my name down and remembered! Just coming into the shop I felt very welcomed by the lady at the front desk, and was kindly greeted by the resident dogs. The nail clipping was so quick and she offered for me to watch so that I could learn. She was so gentle with my kitten and knew exactly what to do! She was so personable, I even got to see some pictures of her lovely cats! Afterwards, she walked with me around the store and I picked out a toy for my kitten and got some food samples. I was going to tip her, but she refused and said that the clipping was completely free with the coupon. Such welcoming and kind service, nail clipping is only $10 so when my kitten is finicky with me I'll definitely be back! Please give this shop a visit!! read more

EarthWise Pet Richardson - Precious resident dogs! - Pet Groomers Near Me - Richardson, Texas

So disappointed with the last two grooming sessions. The last time I brought my doodle in, she was shaved to the bone. I brought her in previous times and they did well, so I didn't want to give up hope just yet. I brought her yesterday and the groomer that I had was so uninterested when we were going over what I needed. I asked for the teddy bear look and begged her not to shave her, but to do her best to get the least amount of hair off. They called with two hours to tell me that she was ready. I cried so much when I picked her up. Worst cut I've ever gotten. It's only hair and it will grow back....but I will not be back to EarthWise. I'm glad that others have had good experience, unfortunately I can't say the same. read more

EarthWise Pet Richardson - Pet Groomers Near Me - Richardson, Texas

Nice small pet store with friendly service. The woman who helped us was knowledgeable about various products for our new puppy. Good selection of natural foods and treats for dogs and cats. Not many other supplies (leashes, harnesses). Will need to make another stop for necessities. We were given a new puppy goodie bag - a very nice touch. read more

I am writing this in hopes that no one else will go through what I went through at Earthwise Pet Supply and Grooming-Richardson yesterday. My experience there was terrible and I will never bring my dogs to Earthwise again. Reasons I will never go back- they are not good with anxious dogs and will not work with them; grooming environment is full of dogs/not clean; they charge a lot (everything is added separately); they don't communicate with the owners when something extra needs to be done; they are rude and unprofessional. I was under the impression that they were good with anxious dogs. In fact, I had read several positive reviews which led me to schedule this appointment. One of my dogs, KC, does have anxiety when in a new environment. He is usually anxious at first but once he becomes acclimated to the environment, he tends to calm down quickly. Both my dogs are Golden Retrievers- naturally large, but not aggressive at all. I made a point to let Chelsea (the groomer) know about KC's anxiety. Chelsea took KC in and I followed with Molly, my other pup. I was appalled at the grooming environment- There were at least 10 dogs running around in a small room, there was poop on the floor, hair everywhere (of course) and KC was met by a dog at the doorway that was "being aggressive". Chelsea had to yell out for help when bringing KC in so the other groomer could hold the other dog back. I was hesitant to leave him but thought he would calm down if I was out of his sight. I left. I was called 1 hour later by the receptionist who said that they will be charging me a behavioral fee for KC and that his fur was matted so that would be an extra charge on top of everything that was already discussed. KC has never had any trouble with the groomers. I asked to speak with the groomer directly. Chelsea called me about 20 minutes later. She was extremely rude on the phone. She said my dog was anxious and it was difficult for her to groom which is why I have to pay a behavioral fee because it took her more time. Was he being aggressive with the other dogs? I asked how he was acting now and she said he's calm and is fine. I asked what all she had done and she said she drummeled his nails and trimmed his face/feet and fanny, gave him a blow out (???) and since his fur was matted- she treated that. I then asked how much the behavioral fee was and she said "it's just $10. I already spoke with my manager and we will be charging that to your total bill." I said, "I will not be paying a behavioral fee for my poor dog who was anxious to begin with and is now doing fine. He was not being aggressive nor has this ever happened before." She then had the audacity to ask if he's EVER been to the groomers before. I said yes he has, many times in fact, and I don't think that's the issue; I saw how absolutely chaotic your place was. I will be picking up my dog." She then said rudely- well, you still must pay for the services I've already provided. You've already agreed to the terms." I said, that's fine. I'd like to speak to a manager please. She said, our manager will be in in an hour, I will give them your information and have them call you. Obviously, no one called me. Since my dog was there already and I couldn't get away to pick him up, I had her finish the groom. The bath, plus trim (face, feet and fanny), nails and all the other added fees (de-shedding, matting, and behavior) totaled to almost $160. This is the MOST expensive bath with trim my dogs have ever gotten. Not to mention- my other dog was there for 5 hours and wasn't even groomed. Apparently, the other groomer (for Molly) had booked with another dog right away when she heard I was unhappy with the service KC was provided. What an absolute waste of time! When I came into the store to pay and to pick up my dogs, all I could hear was her yelling at him through the door. So, please, save yourself the hassle, the money and go someplace else where they actually care about your dog. read more

Love this place! Recently started using the self wash station and it is always clean and organized! They have brushes, clippers and multiple shampoo options, plenty of towels and aprons. Honestly makes washing my 95 pound dog so much easier! Store and wash stations are always very clean! The woman in the front is always very nice and friendly. The store offers a lot of good products! Wish I found this place earlier. read more

EarthWise exceeded our expectations! We were greeted by everyone as soon as we walked through the doors. They were super friendly to us and our shepard Ginger! They made her feel comfortable and at ease. Our groomer Nina came out and met Ginger and introduced herself for a little bit before taking Ginger into the back. They give 110% care to all the pets there. We will be back in a few weeks to take advantage of their self service dog wash. We even picked up a little furry Sloth friend for her there. read more

EarthWise Pet Richardson - Pet Groomers Near Me - Richardson, Texas

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HORRIBLE SERVICE - I had a grooming appointment scheduled for 10am. The shop called me a day before to tell me to come at 10:30am since it would work better for their groomer. When I showed up at 10:30am the day of the appointment they would not accept my dog and said they don't recall telling me that. Complete waste of time and extremely unprofessional. Would never go here! read more

Drove 20 minutes to the Richardson store to find out the self wash closes 30 minutes prior to the posted close times. I couldn't find any place on the website that says this. Plus the employee while polite, was not in any way empathic to the inconvenience. I understand the policy but post it on the website maybe offer a $5 coupon. read more

This was the worst experience of a groomer I have ever had I brought my Chihuahua in to have her nails done and she came out looking terrible she had a little piece of the carpet suck on her nail. I asked the lady that took her to have that cut off I pick her up and take her to the car and it's still hanging on her nail what groomer would see that and not automatically take that off I spent $29 in that store 20 of it was for just doing her nails and nine was for treats .So I go back in and tell the nice lady's and when they took her back to the groomer I listen to the groomer talking to the lady that brought her back and she was so rude talking ugly about my dog she said well there's nothing I can do and she peed all over the place and she's very anxious she better be lucky she didn't get bit !!! My dog is the best nature dog she must have felt very uncomfortable!!! I was so excited because the front desk people were so nice so I sent my daughter a business card to bring her golden doodle well that won't be happening !!! read more

Long story short: do NOT leave your pet here. They do not care about you or your dog. I arrived early to get my dog groomed. I decided upon this place based off of the yelp reviews. The owner got out of her BMW, saw me waiting for the store to open, and opened the store. I got there at 8:45am, she opened the store at 8:55am for 9am opening. She did not greet me. From there, I told her I had previous poor experiences with groomers and shared with them this was my first time using their services and first time to the store. She shared with me my groomer was running late. 20 minutes later, my groomer STILL was late and at that time I was informed that she didn't know when the store opened (9am) and would be here as fast as she could. At this point, I'm frustrated that an employee doesn't know when the store opens and I'm about to leave my dog with them? I had asked how far she lived (to estimate time) and they said "oh I think close" and then how long she had been grooming and got "many many years." Sounds legit. Not. All I got was an "I'm sorry this is your first experience with us" AND SHE WALKED OFF. I voiced I was frustrated and didn't get anything in return. So I walked out the door, not comfortable leaving my sweet pup with them. Clearly this pet store just wants your money and doesn't give a flying flip about your animal and how to make you comfortable leaving them. I took my dog and walked out. They didn't respect my time, questions, or my pet. read more

I have known about this place for some time just never went in. I had a free self wash (eventhought I find it crazy to pay to wash your own dog) through the fivestars reward program. I decided to go in and see what it was all about. I always take my dog with me where I can especially any pet stores. I took her in and was immediately greeted by an unleashed dog. I think this dog is the owners. There were 3 employees there all very helpful. The store is quite small so you want have to go through endless options but are also limited on options compared to the traditional pet store. The first lady helped introduce me to the self wash and helped some maintain my crazy dog that hates baths and tried to run off multiple times. I got some samples from there to help decide if I want to change foods since it is something I have been considering. They answered all my questions and were patient and knowledgeable. The brands they carry don't have recalls often but if they do they would contact you about the recall. My dog loved this place from the moment we parked until the time we left with a chew in mouth. Highly recommend coming to try this place. read more

Deanna S. I have had my dogs groomed here 3 times and was never really happy with there cuts but I thought I will give them another chance. When I dropped them off I was told they would have to be shaved because of the matting, I told her that I understood but could they leave their eyebrows and the hair on there ears. She told me it would cost $65 plus tax for both dogs. 5hours later I pick them up and am charged $165 for 2 small dogs!!!!! My dogs were completely shaved! I almost didn't recognized them. The staff was very rude!! I will never take my dogs back or refer anyone to them! read more

Ripped me off! Increased the price 27% from their advertised rate at checkout. The first time using the self-wash for my two Siberian Huskies was great! I was the only one using the facilities and the clerk was very nice and friendly. Took me the usual two hours to wash and blow dry both dogs. Nice service for $15 per dog. The second time was Sunday Feb 26. I arrived at their 12:00 noon opening. I finished both dogs, cleaned out the tub, and went to the checkout at 2:00 PM. During my 2 hours, two other clients used the second wash station for one dog each clocking in at an hour per dog. When I checked out, the clerk said she had to charge me an extra $8 because "four people were waiting." Absolutely ridiculous! A 27% surcharge because other people who came in after me were waiting while the people with the two other dogs at the second station each took the same time (an hour per dog). Pure theft. I will never go back to this or any other EarthWise. read more

This was my first time coming here and I had a great experience. My dogs did not make it easy on Miranda! She asked me a lot of questions on what I would like to get done and even gave me some recommendations when I didn't know exactly what I wanted. She was patient with them, fast, and did a fantastic job. They were both smiling and happy when I picked them up! read more

EarthWise Pet Richardson - Pet Groomers Near Me - Richardson, Texas

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Avoid grooming services - I have a small, cooperative dog, and brought him in for grooming. The groomer clipped his dewclaw, which needed to be amputated, and didn't trim his face - but did hack off all his whiskers. His coat is completely uneven, and he needed two visits to the vet - one for the initial removal and bandaging his dewclaw, and another to check that there was no infection. He also had to spend two days with his head in a cone. Staff are rude and unapologetic - even though I left with my dog bleeding. read more

Worst experience ever ... my little dog was "shaved" ... claimed she was matted and charged extra $112 total. No she was not matted, as I had combed and brushed her that morning. She has long coat of a Schnauzer-Shih Tzu mix. After they got done she looked like a rat terrier ... no hair. It will be 6 month before she looks normal. Terrible with no apologies. Stay away ... incompetent groomer without supervision. read more

We love this place! We have trusted our furbabies for many years to come here and the staff is one of the best! This is our go-to for grooming, self wash and all food and treats. Highly recommend! read more

New Owners!! They were AWSOME today. The groomer did the best job on Jaxon, bar none. I have been going here for a few years now, but you will see the difference. Great people for you pet! They actually called me before they started to make sure they understood what I wanted. Great job! read more

EarthWise Pet Richardson - Pet Groomers Near Me - Richardson, Texas

This place has been so wonderful to go to. I mean most places that don't pick up the phone during working hours and you leave a message. No one ever calls you back. This place did and it made my day. I was able to have your wonderful associate nancy with the beautiful flower tattoo call me back and let me know she will stay a few minutes to allow me to buy my pet some food. I've been going here for a few weeks and because of this I will always be loyal. I was anyway since close by but now more so than ever. Thanks pet wise. Brian M read more

Nice friendly folks. Everything you need to bathe your pup on site. They supply shampoo options, grooming tools, blow dryer and nice clean towels. My dogs love it read more

Always polite and helpful. I will continue to thanks my Raven from self bathe tUbs and grooming'

Wonderful, friendly staff--groomers Miranda and Jen have worked with my dogs and both did a great job. Will be coming back and asking for them again! read more

New to the area and wanted to find a groomer closer to home than our old groomer. Based on reviews and location gave earthwise a try for our two dogs. Scheduling was quick and easy over the phone. Got them in that weekend. Staff was friendly and professional and are obviously dog people. Pricing was very reasonable. Dogs were done as promised and looked and smelled great. Cannot say I think our dogs love going to the groomer, but seemed no worse for the experience. Very happy with the services. We will be back! read more

Things have changed. I've been taking my dog here for 3 years. In the beginning, it was fine. Now, there's new management (I think) and the customer experience is sub par; it seems like they're having trouble retaining good groomers and even though I make an appointment, my dog (17 lbs..basic cut) is always there for SEVERAL hours. I took my dog in April 2019 for his normal grooming appt. When I picked him up(after he'd been there for several hours because "they were running a little behind"), I almost didn't recognize him. The cut LITERALLY looked like a child cut it. It looked choppy and was uneven. The groomer saw my shock when I looked at my dog and told me she decided to cut his ears short and "hope it's ok". To which I replied, "absolutely NOT ok...aren't there notes because I'm always asked when i drop him off". She apologized and since there was nothing I could do expect pay the full groom price for an awful groom, I asked that there are clear notes in the system for next time. I was willing to give another chance. A few weeks ago, I called to make another appt and was told they were booked solid for the next week. Today, I called and was told the next appt was a week away because of the holiday next week. When I asked who the groomer would be, I was told it would be the same person as last time. I asked for a different groomer and was told it would be after the holiday (2 weeks). I politely said, "oh wow, I will need to find a different place to groom him". The person said, "ok, no problem", and hung up. So now, I'm looking for a new groomer... read more

They cut my dog while grooming him and charged me an aggressive dog fee. Horrible service, never going back

Took my Giant Schnauzer there to do a self wash and met some of the employees. They were very friendly, helpful, and knowledgeable. I was not happy with the current cut on my dog and Amber said she was familiar with clipping schnauzers and she could fix the cut. I made an appointment for the next week. She did an amazing job on my dog and he looks great! They had him ready in 2 1/2 hours. When I picked him up he was very happy! The price was excellent for the service. Plan to use them from now on. read more

Horrible customer service today May 1st - I went in to purchase a bag of Fromms dry dog food & the price was higher than what was marked on the shelf - I asked her to honor their advertised price marked on the shelf & she refused - I told her she just lost a customer & the response was Fine by Me!! read more

We love the store! Tracie and Shelby are wonderful. My dog gets excited every time we pull up. Shelby also does incredible grooming work. The prices are very reasonable too. Very knowledgeable as well, today I called to ask the brand of a food and all I knew was the main ingredient. Tracie knew exactly what I was talking about. We were out of town and ran out of food. We will definitely stock up once we get back to Earthwise!!! read more

I definitely would NOT recommend this place! I made an appointment 9 days in advance to have both of my yorkies groomed. I emailed the medical records to them the same day I made the appointment. I arrived to my appointment and as I am filling out additional paperwork, they inform that they cannot accept them for grooming because the just noticed that their rabies shots expired (July 7th and August 17th, 2021). I asked what was the purpose of sending in medical records in advance per their request, if no one is going to look at them until the morning of!? I spoke to the manager later that day and explained my frustration because had I known that prior to the morning of the appointment, they could have gotten their shots or etc., within the timeframe of me making the appointment. Not to add, I had taken time away from my business to make a blank trip! So, the manager called and offered a 20% discount towards grooming. I bring the dogs back the next week for grooming and OMG! The groomer shaved them almost bald! I went over with her what I wanted, we talked about each of their hair textures, etc. On top of that, the groomer writes me a note to tell me that she had to charge a behavioral fee because they were hard to deal with....THIS IS THEIR FIRST TIME BEING GROOMED AT THIS PLACE! She basically made sure that the discount that I was given was put back into the bill. DO NOT PATRONIZE THIS PLACE...YOU WILL NOT BE HAPPY! Pictures are below! read more

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I'm so happy that I found this place and that it is near my house. They did a great job on both my dog and my mom's dog. My dog is a border collie mix and has longer hair. I got her groomed, de-shedded, trimmed, and her nails clipped. They did a great job on everything. She smells wonderful and is super soft now. My mom's dog was there a week ago and she still smells great too! Will definitely be going back and would recommend it to anyone looking for a great groomer. -Plus they know a ton of stuff on anything dog related. I was looking for a new bone and the owner explained the difference and benefits of the various bones they have. 5 stars! read more

Today was our first visit at Earthwise and the customer service was OUTSTANDING! We got a same day appointment and Bella was in and out in less than 2 hours! They also gave us a huge bag of free gourmet food samples. The price was even lower than ANY other groomer I've used. (I've used them all). Definitely our one and only groomer now! read more

EarthWise Pet Richardson - Bella after EarthWise - Pet Groomers Near Me - Richardson, Texas

So relieved to finally have found this place! So friendly and accommodating. I've lived in dallas since 2014 and have tried 4 different groomers because I'm picky and also, moved to richardson and wanted something closer. This is the best I've ever seen him look! She asked lots of questions beforehand, treated him kindly when I dropped him off, and he came back super cute and happy :) read more

Stefanie was amazing with my Rocco. She got all clean up and smelling good. She does an amazing job calming the dogs down. Thank you so much! Will be returning! read more

This place was awesome! I had never been here before & took my lab here for a self serve bath. The ladies that helped us out, Erica & Madison were super inviting, very friendly & extremely helpful! The store was well organized & clean. Will definitely be shopping here & bathing my dog here again! read more

I love this store!! Great supporters of our community and a very friendly and helpful staff. There was a JJ Pearce fundraiser there today (12/18/16) so it was busy. If you've ever questioned the food you feed your dog then visit http://www.dogfoodadvisor.com and then visit this store. The foods you find here are not the foods you will find at the large pet supply box stores and there is a reason for this. See the previous link. read more