This is one amazing and caring place. The staff goes above and beyond to treat our pets as their own. The owner actually responds to concerns any customer may have. It's truly the best of the best. The best part is feeling secure knowing our beloved pet is well cared for and having a blast! read more

We LOVE the Velvet Snout. They have kind and competent employees who always greet you with a smile. Their groomers are excellent and we keep going back! read more

Watson, who is 13 years old, and very anxious, loves Velvet Snout. I have been taking him for grooming to Velvet Snout for several years now since we had an awful experience at Petsmart. Watson is no longer anxious when he steps into Velvet Snout! Every employee is pleasant and knowledgable! read more

I took my dog there to be groomed and when they were finished, my dog looks great thanks read more

The Velvet Snout - Pomeranian - Pet Training Near Me - Richardson, Texas

We enrolled our (2) one year old dogs in the two-week Board and Train program with Josh. He is an excellent trainer. Being away from our babies for two weeks was difficult, but well worth the time. Josh showed care to both our dogs and us when we needed encouragement. The dogs learned sit, down, stay, come, and public access. They came home calmer and happier. We feel more in control. We are now in the weekly training phase and learning how to work with them ourselves. The value for investment on this program is awesome! I highly recommend Josh and the team at Velvet Snout. read more

Left my dog for 6 days. I came back and picked him up and he was visibly thinner than before. He had multiple scars on his back and a small little puncture on his right ear. He barely had energy when I picked him up. It was like he was petrified and suffered from some trauma. EDIT: I didn't reach out to you guys because other than a few scratches that turned into scars, he's not permanently maimed so I only care that he's back in my care. After a night of sleeping he was spritely again. I paid cash and didn't receive a receipt so I don't really feel like going thru any hassle. EDIT #2: Laura reached out and we communicated thru email. I'm sure I'm likely a one off experience. She's been decent enough to followup and care. I'm not saying don't use them, this was the first time I've used a pet boarding. I just didn't know what to expect. Thanks Laura read more

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My dog was safe and well taken care of and I appreciate knowing that I have a backup just in case my dog sitters aren't available.

Josh and his staff are so beyond incredible I could write about them for hours. They have not only changed my dogs lives but mine too. There is no issue too small or too big for Josh. He is 100% professional and qualified and he is always there for you-just a call or text away. Try their daycare too for your pups they will love it!!!! His facility is so nice and incredibly clean and full of people who are loving and truly care about your dogs. Please try the velvet snout or recommend it to your friends. I have done dog rescue and foster for years and Josh has changed my life. I've never met anyone like Josh. You can count on him and Meghan and everyone there. And side note you won't get your eyes gouged out with pricing. Josh is MORE than fair and very generous. Please try them. Oh one more thing. Not only is Josh the dog whisperer but he focuses a lot on us the owners. We learn right along with our dogs and that is so important. It costs you nothing to just call josh and talk to him. You'll see what I mean once you do. Don't forget daycare too :) read more

This place is the only place we take our little, Maggie. The people are so happy when I bring her, and I think that my little girl is happy, too. It's a great place, and I've even seen some of the staff training dogs there (haven't done it for our old girl, but I'm thinking about it). It's a great place, and the people really care. That's what I love, and why I continue to return to board my dog. Give them a try! read more

My dog Dexter recently completed 2 weeks of board and train with Josh at the Velvet Snout. I cannot speak highly enough of how incredible Josh and his staff did in training Dexter. I also really appreciated all the updates and videos that showed me about Dexter's progress. This training program is amazing and well worth it! I also really love that after his initial two weeks, I got to do an orientation with Josh who walked me through everything I needed to know to start practicing. I'm really looking forward to continuing to bring Dexter to the Velvet Snout for ongoing training and also daycare! My dog loves coming to to Velvet Snout! Staff is always very kind and caring. My dog absolutely loves running outside in their giant area outdoor are and swimming! It's a great way for him to come and have some fun and get some exercise and play with other dogs. I also really like that they have cameras so I can check in on my dog whenever I want. I would definitely recommend the Velvet Snout! read more

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Communication - a phone call could have changed everything. Had a grooming appointment for my pup, dropped her off at 7:30am and called around 12:20 for an update on her grooming status as they normally call around that time letting me know my Pup is ready for pick up. However that was not the case. They informed me that there was actually an incident that morning involving our selected groomer that cause them to need to leave for the Hospital so my dog was added to the grooming list of another groomer that day. They had not started here but would be starting her soon. They apologized at this time. They never called me to inform me of this change or the new expected time line for her pick up. I would have gladly rescheduled and picked up my dog earlier that morning. I called again around 1pm and they said my dog had just gotten a bath and was going to be next for grooming after she was fully dry.... hadnt heard anything so I called again at 4pm. And was told they were just about to start her grooming so she would be done between 5-5:30. I just drove to the facility at 5 to pick her up. No appologies were made at pick up. Her grooming looked very rushed and uneven. All could have been avoid with a phone call... read more

I am part of a non profit that transports shelter and street dogs (Going Home, A Rescue Transport) headquartered in Richardson. We frequently have need of services such as training and boarding, usually without much notice. Josh Harris of The Velvet Snout ALWAYS does everything he can to help us out. The facility is clean and spacious. They have a very nice "yard" set up for various stimulating activities for the dogs that come for daycare. The staff, all of whom clearly love dogs, are kind, helpful, friendly and competent. The Velvet Snout, and Josh in particular, help us to do our job better and we feel like they are a part of our team. read more

The Velvet Snout - Founders of Going Home, A Rescue Transport LLC - Pet Training Near Me - Richardson, Texas

We have to board our dog several times a year & we've had nothing but positive experiences with the Velvet Snout. We live quite far, but it is well worth the drive because of the quality of care our dog receives each visit. Our dog is naturally timid and anxious. If he doesn't like a certain place or people, he will stop in his tracks and refuse to move. When we get to the Velvet Snout he is always excited and runs right up to the receptionist. The facilities are very nice and it always smells clean. read more

Josh's training method is extremely effective and your pet learns to respond to commands with the incentive of pure sweet voiced positive reinforcement and praise. We love Josh and appreciate his work with our baby girl. Well worth it just obvious he KNOWS what he is doing!!! Professional and completely competent. read more

The Velvet Snout - Recent VS Training Graduate Saint Louise - Pet Training Near Me - Richardson, Texas

I've been taking my great Pyrenees to Velvet Snout for years. She gets boarded there, groomed - Jesse is awesome, and goes to doggy day care. Now I take my cat for boarding and he did super because of the attention they gave him. Justine is the best and Dolly loves her. They have always gone above and beyond to care for my fur babies. As Tina Turner sang "They are simply the best" read more

I've been remiss in leaving a review about Josh and his work with our goldendoodle, Kona. We brought Kona in August 2022 for the 2-week board-and-train at 4 months. I was super nervous about leaving my baby for two weeks, but Josh was really good about sending pics and videos or Kona training and interacting with other dogs. I'm so glad we got him trained early. It has made all the difference. Make sure you are diligent about the training after the 2-week session. I learned as much, if not more, than Kona. While we've been less diligent about the Saturday classes, any time we attend, Kona is soooo excited to see Josh and the gang. I would recommend Josh and Velvet Snout in a heartbeat. read more

Ever since the move, this place has gone down hill - gave them three tries and all three were terrible - my dog was groomed like a blind man cut his hair and when asked, I was treated rude - the second time, sure they took the dogs but the lady acted like it was such an inconvenience - and then finally today - we booked a grooming for both dogs - when we tried to dropped them off, we were refused due to no grooming till december (would of been nice to know on the phone call)... it was the rudest we have ever been treated - maybe it due to race, maybe its due to my dogs, maybe its because of me personally, but I will be looking for a new dog groomer and sitter after three strikes read more

So pleased with the Velvet Snout! We did three weeks of board and train for Einstein, our Great Pyrenees. Josh, the trainer, was extremely helpful and communicative, giving us frequent updates. He spent a lot of time working with our pup, who, as a Pyrenees, tends to be a bit hard-headed. And, he was very patient while explaining what we needed to do at home to continue training. We can tell he really cares about the dogs he is working with from the way he interacted with ours. Highly recommend Josh and the Velvet Snout! read more

The older lady in the front was not friendly at all and we felt unwanted as soon as we walked in. I had called the week prior to schedule day care and when I arrived my dog's name wasn't on the list. She kept making it seem like a huge inconvenience to accept our dog. We left and won't be coming here again. I recommend Pet Resort Dallas if you want to be treated like a person and have peace of mind that your dog will be treated well too. read more

My Shiba Inu mix has been here twice and they said she was good the 1st time, just didn't eat her food, which I knew she wouldn't because it's a new place. I did have a dehydrated fish snack for her that the team said she ate. The 2nd stay was for several days and I was concerned she wouldn't eat again but the team added grain free (we have to be gluten free in my house) wet food and she ate all of her food and they said she had tons of fun during playtime. She was super tired for 3 days after I picked her up. They will definitely take care of you fur-baby. The cameras weren't working (playroom) which I was concerned about because I don't leave my dog just anywhere and the owner made me feel really good about the process, pricing is good and the place is clean. Outside areas are securely included and covered in turf but if your baby doesn't pee or poop on the turf, they'll walk over to some grass! read more

I didn't have much to go by before booking an appointment with Velvet Snout I usually do the research . My wife actually told me to book it so I assumed she did. I was first welcomed with a warm and friendly smiles. Maggie saw Mrs Tonya and she was extremely inviting and professional. There was something "Homey" to her. A couple hours after I dropped her off we got a got and Maggie was ready. Maggie looked so great and happy to see me. Mrs Tonya had gave me a report card of how she did and walked me through some at home exercises to keep up with grooming. We will be coming back just in time for a Christmas hair do. read more

We came across the Velvet Snout when we were trying to find training for our 9 mo old Golden retriever pup. We were also needing to board him while we were on a trip. Josh's training program worked out perfectly for both. Although our pup took a couple of days to acclimate (he'd never stayed anywhere else before), it was a great experience. Blu loved the pool and the outside play time. And there's a reason Josh is called the Dallas Dr Doolittle, it's because dogs respond so well to him. When we returned, it was our turn to to be trained. The training program is worth every penny and Josh makes himself available for questions. Our friends and family say Blu is a totally different dog. Josh's program worked out perfectly for us. Staff at the facility are super nice too. Highly recommend! read more

i loved working for the velvet snout Justine and Laura are awesome they always think of new ways to make it fun for the dogs in daycare i also few years back before my English bulldog passed away to cancer my English bulldog daisy loved boarding there and getting a bath and playing in daycare always came tired after we got off work and when i left her at the velvet snout while me and my family went on vacation i left her at the velvet snout they took such good care of here even sent me pictures of her while i was including the other dogs when i work there i would sit and love on the other dogs and play with them i will centrally go work there again and continue bring my dog there again when i work there they treat you like family -THE VELVET SNOUT FAMILY - AS I WILL SAY read more

I don't write reviews but this deserves to be mentioned. I called to find out about grooming services. The woman told me what was included in the price. However, my connection dropped for a second and I didn't hear everything she listed. I apologized, explained about my signal loss and asked if her list included nail trimming. She unhappily repeated the entire list. I thanked her for repeating the information. She said, "You're welcome and goodbye.". Then SHE HUNG UP! I was never given the opportunity to book an appointment. They are obviously too busy to welcome my two dogs. read more

I am so happppppy! I took my dog in for an assessment today for daycare and then boarding for next month. I was so worried she would be so scared and maybe even snip at them. The owner called me half way through the day to give me an update; which was not expected but very much welcomed. Then when I picked her up she was so excited and the man that brought her out to me said she did really good. Of course she will need more practice; but at least I know now that the staff here will work with her, and me! Beatty is my pride and joy and to know she was taken care of well makes my momma heart happy! She will be going back, afterall, she came home tuckered out! read more

My dog has become a grumpy little bastard in his old age and tried to bite the last groomer. They basically kicked him to the curb and said we needed to drug him before we could bring him back in. While we were at the vet getting homie some simmah down nah pills, our vet recommended The Velvet Snout (btw, how badass is THAT name?) I dropped off my shaggy ass, trazadone'd out dog in the morning and my wife picked up our freshly shorn and stylishly bandanna'd beast after work. He had some matted fur behind his ears that required shaving and they called first to make sure we were OK with that. Two paws up... read more

The trainer Josh is fabulous! We have a crazy big dog and he works wonders. His follow up & professionalism is fantastic. I would highly recommend him, we've used other trainers in the past and nothing compares to Josh! read more

Wonderful service thank you so much for taking care of our puppy Ace. We really appreciate the puppy cam and everything the stuff to take care of our puppy dog. read more

The Velvet Snout staff is friendly and professional. They really love their fur-clients and make a point to learn each ones unique personalities. The last time my two boys were there, one of them managed to tear his dew claw. The on-call manager was unable to get ahold of me (I was vacationing in heaven's country which meant no cellular service!) so they made the executive decision to get him to their local vet to have the wound cleaned and medicated. It was the right thing to do since I was unavailable to provide any other instructions. My boys are sweet but extremely sensitive and are quick to let me know when they are unhappy with something, usually by digging claws into the pavement and clinging to my leg. They are always excited to be dropped off at The Velvet Snout which says a lot to me. read more

The Velvet Snout is a clean, orderly, safe place to have your pet in day care or overnight stay. I had my dogs in daycare and then groomed and Patty did a wonderful job. My Chow has very thick fur, and she took it down to his summer length and he looks fab. My Maltese can get very stressed after being at the groomers, but came home fancy and prancy and very relaxed. The staff takes great care to keep the dogs calm, watered and fed, and exercised by following a very specific schedule. Your pup will not get lost in the crowd with this level of accountability and documentation. The suits are glass so your pup can have his privacy, but still be involved in the activity around him and not feel isolated or lonely. I am very pleased with my experience and highly recommend The Velvet Snout. read more

The staff did a wonderful job for a poodle we rescued from an animal shelter. I called to ask if they could take him and groom him the same day as he was incredibly dirty with matted fur and they said yes! Our poodle looks amazing now and is in such a happy place after being on the streets for however long and not having a home. He now is working on a normal life after Velvet Snout took such great care of him. The staff was fantastic and very accommodating. Thank you! Thank you! read more

I highly recommend Josh to anyone seeking outside training for their dog. We experienced a transformation with ours, a rescue who displayed aggression with various triggers, including being territorial over high- and even low-value objects, when being pet too long, and general spatial sensitivity. Josh's program is fairly priced and does not use a shock collar. Once the two-week board-and-train completed, we received private instruction and a verbal and non-verbal cue program to complete at home. This built toward weekly group classes where our dog could receive commands in a high-distraction environment with other dogs. I waited four months post-boarding pickup to share our experience so this recommendation would hopefully carry more weight. Our dog no longer exhibits that aggression. She is much happier and far more at ease now -- as are those around her. Getting Josh's help was the best decision we made for her and our home. read more

I take Dolly to the Velvet Snout for boarding and doggie day care. She always comes home happy and healthy. It took Dolly a while to get comfortable in daycare, but once she did it was so much fun to watch her playing with the other dogs. The webcam is great. I think she even has a boyfriend! The staff takes great care to make sure the dogs are compatible and properly introduced each time they go to play. But the biggest thing is that they care about the dogs. They will always let me know if they see something that should be attended to. With Dolly it is mostly her ears which they clean as needed. I highly recommend Velvet Snout. read more

I wasn't going to go back here and was looking for another groomer for Otto, when I received an email from Laura the owner. She is genuinely concerned with every customer being happy, she wanted to know what she could do to make me satisfied and get my business back. Seeing that she showed me how she wanted to make things right, I took Otto back today. He looks great and Laura comped the grooming. If you are not satisfied here, they will fix the problem. I've never had a business so concerned with 100% satisfaction from their customers, it sure is refreshing in this day and age. Thanks Laura and Tonya!! read more

I love the Velvet Snout. I am very careful about where I take my dog, Henleigh. From the moment we got there the staff was helpful, sweet, caring, and very nice to my baby. I can also tell when she enjoys her stay. I took her to another place once; she never wanted to go in, and she was scared of some of the workers. However, at TVS, this was not the case. She gets super excited every time I take her there. I even offered my services to create a commercial for them. I love them! read more

I have removed my prior critical review of March 31, 2014, because the business owner contacted me personally. My concerns were addressed and my fragile 13 year old lady dog was groomed and treated very compassionately. read more

Took our Maltese/Bichon mix dog for a haircut. His hair was pretty long. Jesse did a great job! I showed him a picture of what I wanted and he was able to pretty much replicate the cut. Didn't take very long, either. Will definitely take our dog there for his next cut. read more

My dogs get great grooming at Velvet Snout. It's been awhile so thought I'd update my review. Jessie has been grooming my two Bichon Frise's for quite a long time now. He does a fantastic job. They not only look great but I know he is kind to them because they are so happy to see him. Highly recommend. Justine is the manager and she is also great to work with. I really appreciate the excellent customer service. read more

The staff at velvet snout went above and beyond there duty last Thursday. I'm a single mom of 3 and a rescue mom to two pit bulls. I tore my ACL the day before and was desperate for help. I needed my baby's walked. I have taken my 1 dog to them before for grooming which they did a amazing job! So I called for help, they do not offer dog walking service, but the staff felt so bad for me they had compassion and understanding. So they sent Angel to my house ASAP.. she arrived and my dogs loved her she walked them for me. I could not express my gratitude enough. She even went as far as to ask me if I needed help later in the evening! It's hard enough to find a place that accepts pit bulls to begin with, but for this business to send someone to my house and help my dogs was incredible. I will never take my dogs anywhere else. Best business for animals in the DFW. God bless you guys read more

They are simply amazing. Don't know what else to say. My little, adorable, sweetheart knows when he is going to visit his friends he actually starts crying in the parking lot read more