Always great. The staff is great. The selection is great. Never made a bad purchase here. The fish are healthy, and thriving.

My 13 year old daughter wanted a simple betta fish. Despite doing a lot of research on best practices in caring for a betta, she had vast luck with one from PetSmart. We tried exotic aquatics. Despite the fact that she was only buying a little betta, she was given the full attention of the staff who helped her, who also asked her all kinds of questions about her set-up, what area we lived in (specifically our water source), and her experience so far. They listened to what she said and tailored guidance and advice for her, taking her every bit as seriously as if she was buying a full saltwater system. For a few bucks, they sold her five gallons of pre-treated water ideal for a betta. She loves the betta she got, and this one is lively, healthy, and happy. read more

Exotic Aquatics - One third of the fish displays. - Aquarium Services Near Me - Plano, Texas

Outstanding customer service. Staff not only very knowledgeable about all things fish but also a pleasure to deal with. Highly recommend this team to take care of you. read more

We visited this store for my son's fifth birthday and were greeted quickly at the door, but unfortunately the experience went downhill from there. The employee who helped us immediately told us that any fish we bought would die. This was frustrating and disappointing, especially since my husband had visited weeks prior, followed all of the advice from another associate, purchased the recommended items, and even called twice during the week to confirm everything was set up correctly. Instead of listening to him explain the prep work and care he had already done, she cut him off and jumped straight to the conclusion that we weren't prepared. To make matters worse, this happened right in front of our son, who left feeling upset and saying the employees were "mean." I truly appreciate the passion and education around proper fish care, but the way it was delivered felt dismissive and discouraging rather than helpful. At one point she even pointed out a fish that "could live in Dr. Pepper," which only added to our confusion--if that's the case, why insist the fish wouldn't survive in our carefully prepared tank? Overall, she let us purchase only a few fish which she said she wouldn't replace "when they died" and we left feeling disappointed. We value knowledgeable staff, but would have appreciated more listening, patience, and understanding--especially on a special occasion for our child. read more

I live in McKinney, but saw this place online and they have great reviews. I came into the store a week or two ago for help in getting a tank for my aquatic dwarf frogs. The people working there were so nice and helpful. I've had my frogs for almost 3 years but I got them in a pre made tank, so I was pretty clueless on what to do. I just went back today for more plants, and again I was helped by a very friendly employee. I'll continue to drive a little further to come to this shop. read more

My favorite fish store now and always. They're just so nice and helpful, and every plant like elodea, rotundifolia, hygrophila and others that I've gotten from them has grown nicely and well. Also pretty good fish stock. read more

7/7/24: First time visiting. Was greeted upon entering and met Christian. He was very friendly and knowledgeable. I brought a small container of my aquarium water for testing. He noted that I had high nitrates and provided an option to bring down those levels. He explained the different types of cichlids and I learned that I have Mbuna cichlids. We picked out four of them and they are doing well at home. The store is very clean, a lot of variety, and a great selection for fresh and saltwater aquariums. Plenty of parking available and easy to get to. Would definitely visit again! read more

I really like the service they gave me. Yesterday I went there they're really friendly and really nice and well organized, I'm really excited that they have crystal caridina shrimp I was literally planning to go to Houston just to get those type of shrimps and thank god they have it here! Now in the future I would definitely buy more fish's and shrimps here! 10/10 read more

I finally found my striped Kuhli Loaches! I bought two loaches with three African dwarf frogs. They are doing really well! This store has a good variety of fish and plants that you can't find in the big chain pet stores. I'll definitely be back for more! read more

Exotic Aquatics - African dwarf frogs are so cute. I really enjoy feeding them and watching them eat. - Aquarium Services Near Me - Plano, Texas

Me and my brother went to this place since we had high nitrates for our saltwater tank for a week, and we bought these products for the nitrates since the person working there recommended them to us, we followed the instructions from the bottle, and in 2 hours our entire fishes died because of the products. read more

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Love the fish collection here. They seems all very well taken care of fish. I bought a batch of guppies and they are all alive, not like big box store where a good amount of them will die in a few days after taking them home. Very happy with my purchase will be back for sure. read more

I just went in here with my child to ask some questions about fish as we are new to ownership. We asked about goldfish and were told we needed a bigger tank that we had. I simply asked why I was able to have one in a fish bowl when I was a child and she said it must have been young when I murdered it. Lol. I was in there with my 8 year old and he started crying and asking why I would murder my fish. I was 5 years old when I had him in that bowl according to my mother because I was to young to remember. The experience left my child traumatized. It was shocking to be honest. read more

I love the variety of plants, fish and supplies. The staff is very knowledgeable for sure. The only drawback for me is lack of customer service. Too often I go in and I get they get busy and maybe only three employees are there but no one even aknowledges me. I'm totally happy to wait my turn but it is so important to aknowledge someone entering your establishment just so they know you see them and will get to them. I've waited around next to the area where the fish I'm interested in are and kinda wait to see if I get eye contact or a wave and nada. I think if they trained a bit better on connecting with guests they would be even better. It's a shame this last time I came in - I just needed some shrimp and I all three employees we busy and it wasn't like they didn't see me. Don't feel flustered just let me know you'll help me when you can and then I'm content. Today I waited 10 minutes with no aknowledgement - they seemed to be out of what I needed so I wanted to ask about alternatives. read more

I've visited this aquarium several times now. My initial visit was awesome! I literally walked in with a pen and paper with questions and concerns regarding fish types, tank cleaning, food, etc. The customer service was great and all my questions were answered and I received other helpful informational. I've purchased fish, food, and tank supplies. My son loves this place and I like that everyone is so knowledgeable and willing to converse with him about the aquatics. read more

First time to the store. Staff was extremely helpful and knowledgeable. Clean store and beautiful tanks with exotic fish. I will be going there often. read more

Hands down one of the best aquatic stores I have visited around & outside of DFW. Personnel are very knowledgeable, helpful and personable. Selection between fresh & saltwater life is stellar! read more

One particular staff member was exceptionally rude. He seemed to have a goal to insult potential customers to prove how smart he thinks he is. I'm sure he's very knowledgeable about fish care, but so am I. Without knowing anything about my water quality, my tank set up, or anything else he proceeded to tell me (unsolicited) what he thinks I should do. The fish in the store are gorgeous. They looked healthy and the tanks appear to be well kept. It's unfortunate that they have an egotistical know-it-all scaring customers away. Dallas North Aquarium is not that far from them and I've never been insulted when shopping there. read more

Fantastic selection of freshwater plants and fish with a heavy saltwater selection as well. Knowledgeable staff and much better than a chain pet store since fish is all they specialize in. Prices are also reasonable all things considered and staff really takes the time to make sure you're set up well for success. read more

I really like this shop. Preston is always very helpful and super knowledgeable. Been frequenting for about 2 years now and it's where I go when I need help or advice for my fish tank! read more

Love exciting Aquatics. The team here knows everything about everything. I've gotten plenty of different creatures from them and have never been steered in the wrong direction. They quality of their aquatic friends is top notch. read more

Been coming here since I moved to Texas. The workers are great, always friendly and helpful! Have a great selection of seachem products and high quality food. I would always purchase my fish from here, they've always been healthy. read more

This place is great! There's a great variety of freshwater and saltwater fishes as well as live plants, tanks, and other aquarium necessities. I've come a couple times and received great service both times! I have a freshwater tank, but have been wanting a saltwater tank too because I really want a clownfish (they have such cute and pretty clownfish here). They're saltwater tanks are also so gorgeous!! The second time I went in to get some guppies for my tank. They had a lot of guppies to choose from and a variety of colors as well. I wanted all my guppies to be different, so I went with a cobra and a dumbo mosaic guppy. They had a couple of really pretty dumbo mosaic guppies in a tank with plants, but for some reason, the guy said they weren't for sale... The cobra was priced reasonably, but the dumbo mosaic was a lot more expensive- I guess it makes sense since it is a lot prettier and the fins/tail is bigger too... The moss balls here are also cheaper than what I've seen at PetSmart. Overall, this place is a great place to get fish!! The water is always super clean and all the fish look great and healthy! read more

Good selection and pretty clean store. Their discus looked a little sick (clamped fins, dark coloring, not swimming, struggling to breathe and very thin) but you never know the circumstances surrounding that. A lot of their products (not livestock) didn't have pricing and the used equipment was a little pricey. Overall I was impressed and did purchased some food. read more

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Please do not confuse THIS STORE AT THIS LOCATION with the EXOTIC AQUATICS store in which the store owner assaulted and injured a customer. THIS STORE in PLANO, TX was not involved and has an excellent reputation, not only for being a great store with great product, but they have also been repeatedly praised for their excellent customer service. Please, do not confuse this store with the other location. read more

This is a great little fish shop. Don't expect big store inventory or variety. But, this is my kind of place. Small town feel, personal service and always friendly. I live near by and love to stop by from time to time to see any new exotic fish. Really good fresh water selection and usually one or two species I'd never seen. Preston is particularly knowledgeable and fun to talk to. He's an avid fish man too, so he knows what he's talking about. Sure, you can save a couple of bucks at Petco or Pet Smart, but I'd rather help the small business owner. I even buy all my supplies and food here. The big chains will always survive or get bought by even bigger conglomerates. I prefer to support the American dream of ownership. Please go! Just to see what they have. Ask for Preston and he'll give you a great tour. He told me this week of a very unique Red Pleco that just came in and was a tiny baby. Happy to report, "Rosey" the red pleco is very happy in her new home. Thanks Preston!!,, read more

We have been customers of Exotic Aquatics for many years! Our service is with them as well. I love having a salt water aquarium, and they have amazing fish and corals. Ramin and his employees are awesome! Highly recommend this fish store. read more

Exotic Aquatics - We love our 150 gallon tank! - Aquarium Services Near Me - Plano, Texas

The store is alittle small and when I went they might have had 2 people working and 2 customers. I saw they where busy but no one asked me or even acknowledged I had come in. I was there to buy a salt water aquarium set up my friend told me about but decided to go down the street after waiting 30 mins or so and still no one saying they would help me in a min or even hi did you have a question. Sounds small or petty but if I'm buying a $600 set up I don't want to have to beg you for some assistance. Either way I found a better deal and more selection down the street. read more

They do have a decent selection of fish here but the staff is kind of hit or miss. One guy told me a Indian dwarf puffer wasn't gonna be aggressive but it ended up nipping a few of my fish. I researched after these incidents and everything I read says they are very aggressive. It ended up killing a few that lose their fins. Everyone was nice though just wish some would just let me know if they didn't actually know rather than saying it's fact. For example, I was there yesterday and the guy helping me said he wouldn't sex them because they were so young. I appreciate that! read more

I typically go to Dallas North for all of my salt water aquarium needs, but I accidentally stumbled across this amazing spot while stopping by a local business. They have a great selection of coral frags at a great price. The larger corals are also very reasonably priced, compared to other stores. The selection of salt water fish was good as well. The employees were knowledgeable and friendly, helping me identify which corals would be best for my setup. I purchased 3 frags and got 1 free with a special they had. During the bagging of my coral, one of the guys dropped the coral on the floor. He told me it should be ok, but if there were any issues to bring it back. Unfortunately the coral didn't make it over night. I brought it back and they took care of me without any issues. I'll definitely stop by every time I'm in the area to see what new frags they have! read more

If you're looking for a pet store with the worst return/ guarantee policy this is the place. Exotic Aquatics told us they offer a 24 hour guarantee, shortest guarantee I have heard of at a fish store. Even a generic store like Petco offers a 14 day return policy, some private stores offer a month long guarantee as long as your water is within normal range. I wanted to support a smaller fish store but can tell you right now I will make sure every single person in all of the fish groups knows not to buy from here. Take care of your customers and they will take care of you! read more

These guys (ladies and boys) know their stuff and make the right recommendations. Their stock is right what it should be for fresh water, marine, and corals. Helpful, courteous, knowledgeable staff and just what you need from beginning to expert level! Glad we have them and happy to support them! read more

Exotic Aquatics is one of the best fish stores in the DFW area. They may not be the biggest but their customer service is top notch. Preston is a great guy to work with along with all of the staff. Preston helped me solve an issue with one of my tanks. Great guy. I have been visiting this store for a few years now. The staff with check in with you multiple times when you visit. They have a great fish selection and they are very healthy and willing to show you the fish are eating. The tanks are clean and well take care of. I have bought a few fish tanks from this store and have been happy with every purchase. I had one delivered and the delivery service was excellent and priced very fair. Exotic Aquatics is a great place to visit. read more

I surprised hubby with the idea of a saltwater aquarium for Christmas. These guys were very helpful in getting him started. Everyone was very nice and helpful. All their fish (both saltwater and freshwater) and corals seemed healthy. read more

Upon entering the small shop you might think it can't hold much but it seems like just the right amount of space. it's easy to find things (well organized) and see prices and does not feel crowded even though it was kinda busy. the fish, coral, and freshwater plant selection is to my satisfaction. There are loads of wood and coral decor, but other than that I couldn't find very many decorations besides some tasteless plastic plants. The staff was approachable and very well educated. I found the rimless tank I wanted and a few lovely plants, and good advice on fish. I am very pleased. read more

The owner is a great guy and we often talk for an hour when I stop in. I never went to his old location but the new location is pretty close by and in a nice part of town. I hope he's able to keep his business afloat (no pun intended) read more

Got two shrimp from here. Very nice and helpful and it definitely looks like they know what they're doing. I love the store and all the fish look amazing. Thank you for my new pets. read more

Was there two weeks ago we wanted to start our first saltfish tank they were so helpful gave us the tips n instructions on how to do it. We went back yesterday for all of our fishes they have the 30% off going on for the weekend. We so happy and proud pur fish tank. Employees rocks every single employee helped never seemed rush or annoyed with all of our questions. And beleived me we asked lol. The store was clean lots of fishes and the coral omg beautiful!!!! Thank you again Love this store oscar valle and jackie. read more

Lots of fish both large and small. Seamed a little pricey to me. Not bad quality for the amount of fish in there. Will return.

This place is small and over stocked with dead or sick fish in the tanks. The owner/manager is very rude and he is giving preferential treatment to his caucasian customers. He is middle eastern and it seems he doesn't want to embrace a multi cultural/ethnic community. We won't be back as long as he is there! read more

They do have a wide selection of fish and corals but compared to North Dallas Aquarium, Aquarium Boutique, and Fish Gallery that are way over priced on everything. read more