We purchased a spa from Paradise Valley Spas this year. Everyone we have worked with from Paradise…read morehas been so kind and helpful. We love our hot tub, got the perfect size for our family and it works perfectly. Adriana C. got our delivery and everything scheduled so quickly. Dan our sales person was super helpful, always got back to us, answered all of our questions. Justin came out and gave us a demo, so thorough, didn't even mind that we got him wet during the jet demonstration. Explained everything so clearly. thank you all.

Hands down, the Best Service you can get! What a great bunch of people to gather, to help tou…read morechoose and maintain your spa. First of all, Dan DeBow was the Best in helping us understand what we needed and if it was really what we wanted. He was always there for our questions to be answered. We really appreciate him. Secondly, we had our spa serviced by Service Manager, Justin Hawbaker. Now this guy knows what he's doing and doesn't mess around. He is super friendly and gets straight to the point to what you want to know about your spa when it is ready to be used. He will even tell you things and tips that you should know and didn't even have a question for. Super informative! We are so lucky to have purchased this spa from this store in Concord. They have made us feel comfortable and at ease!

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

Eduardo was very polite and very respectful of our property. He was efficient and professional,…read moregreat job cleaning the tub!

I have been using California Spa Service for over 20 years. They are dependable and excellent in…read moreevery way. I highly recommend this company!

Over the moon service!…read more We recently purchased and installed a gas fireplace insert through Berkeley Heat, and it was a smooth, flawless transaction from start to finish. The very first day we walked into their showroom close to closing time, Nick went above and beyond by staying late to walk us through the different models. He was incredibly patient and worked diligently to keep everything within our budget. The installer, Moises, and his team were absolutely amazing. They were highly professional, and the finished fireplace looks incredibly sleek! What truly blew us away, though, was their integrity. After the initial installation, Moises didn't feel 100% satisfied with how one element sat. Instead of just leaving it, he took the initiative to come back out and spend another four hours correcting it to perfection. That tells you exactly what kind of team you are dealing with here. If something isn't completely right, they have the conscience and professionalism to come back and make it perfect. They won't just leave you high and dry to rush off to the next job. I would highly recommend Berkeley Heat to anyone. Great prices, a quality product, and unmatched customer service!

Short version: they connected me to their preferred installer, sold me a Regency unit bigger than…read morewhat another vendor was willing to install, and the final result is beautiful and effective. Longer version: I actually started out working with another store (Penguin in San Jose) who did a truly spectacular job replacing an old wood burning fireplace with a Mendota gas insert, in another house. The other store was willing to give me a bid for our house in SF. Due to the existing natural stone opening being small vertically, they would only propose installing a Regency Gi25LE which is a beautiful insert but also super tiny. To get an idea what it looked like, I visited Berkeley Heat in person, and to my surprise they told me they could install the significantly larger Gi29LE by having their installer cut open the existing natural stone surround and modifying the existing zero clearance firebox. There was some back and forth with their installer; I also wanted to do this with permit and decided to have my own electrician do the electrical, and my own plumber install the gas line with a permit. (Their installer was not familiar with permitting in SF.) It took a couple months all told - and I had to do the follow-ups by phone to ensure we stayed on schedule - but the final result is fantastic. See photos I am adding.

Had to replace my pool pump motor. Reached out to some other pool service companies but Aguilar…read moreseemed honest and willing to help. They did a great, professional, job. I will definitely use them again when I need help.

Contacted this pool company about my pump that stopped working. Rickie responded and he was…read moreextremely knowledgeable. He made this frustration process simple and painless. His staff are polite and respectful. Great company, great customer service. Definitely recommend them and definitely will call them again.

We were shopping for a fireplace insert and went to various places, then we stopped in at Buck…read moreStove. They were very helpful and attentive. Gabriel was funny, and helped us pick out the perfect gas Fireplace Insert!

Terrific local resource. Shop local! We bought both of our fabulous gas fireplace inserts here…read moreyears ago. So it was a no brainer to buy our hot tub from them also. When we ran into issues with the tub - after the warranty had expired, of course - I went to Buck Stove. Gabe was funny and reassuring. Paul added to this by patiently explaining to me how to adjust our tub's temperature (it's a quirky model) and how to reset the filtration system timing.I asked questions. I took notes. You can't do that with a flimsy instruction manual in tiny print in ten languages. Or with a YouTube video. I now know the basics of how our hot tub works. That's customer service. And I am very grateful.

For the past 14 months, Summit Pools and Spa has been servicing my pool. After a shaky beginning…read morewith a rotating crop of service technicians, Summit employed a wonderful person, Danny, who is constant and consistent. He is respectful, thorough, and amiable. I really appreciate that Danny sends me a text about 15 minutes before he arrives. If I ever have a question or concern, the owner, Brad, is quick to respond and resolve any issues. Now that Danny is my pool service person, I am very satisfied with Summit Pools and would recommend them. When you have someone you can count on to supply top notch customer service, life is grand. Cynthia B. Garden Communicator

We switched to this pool service company after months of a less-stellar company. Within two days,…read moreour pool was back to its sparkling self. The owner, manager, and techs have been very responsible and professional. I ditched my last company when my pool was green and I asked the owner if a filter cleaning would help- he replied, "should WE clean the filter?" Summit emails the results of their post-visit water test, amount of chemicals added, a photo of the pool, and photos of any leaks or whatnot discovered. We're very happy with Summit!

If you are in the market for a spa, you owe it to yourself to stop by Creative Energy in Concord…read more Buying a spa was a bit of a learning and daunting experience for us, but the team here including Angela, Michelle, Jesse, Alex and Fred were simply old school customer service. Angela guided us through the selection process with a ton of patience and expert advice. Michelle helped us with some financial concerns. She was professional and articulate in explaining the benefits of doing business with her company. Jesse was outstanding coming out to our home and going through the options of maneuvering the spa from driveway to back patio, and is coming out again tomorrow to go through the spa sanitizing process. Alex did a quick turn around with his schedule so that he could take down a portion of our fence prior to delivery and then a day later come back and reinstall the fence panel afterwards. Finally, their electrician Fred came out to our house twice prior to doing the required electrical to discuss best case wiring option, and then again when we reconsidered which option to take. All the above is why you should consider purchasing your spa from a local dealer like Creative Energy. They walk the talk about customer service.

We spent about $20K on a new Highlife HotSpring spa from Creative Energy, installed in early 2024…read more Part of the selling point was the "awesome" warranty that was pitched as part of the sale. If you buy from Creative Energy, they are your dealer and they are your only source of warranty service if you live in the area. You are stuck with them, for better or worse. We have been meticulous about maintaining our tub. Well, as of now, we've had three issues with the tub, one with a drain valve cap not securing properly causing a leak, someone from the sales team coming with a new one, cranking it on as hard as they could to the point we could no longer remove it, not being able to stop the leak. So a technician, who was about as unfriendly and accusatory as it gets, comes out and gets the cap off and secures it properly. Frankly, it should not take a technician to get a screw-on cap on correctly. Of course, the technician tells us that it isn't a warranty issue. We then subsequently get a bill for a $150+ for a service visit, which was not communicated to us before said technician came. We complained and they did waive it as a "one-time courtesy". Courtesy for what? Their own sales representative who plays with their tubs every day not being able to fix what their nasty technician said was an "easy" problem to solve? Not too easy, obviously. Two issues already this year (2026). Our tub cover started to fray prematurely to the point that rainwater was getting into the tub and causing overfill. So we were heating more water than design and having to constantly pump water out. Fortunately, we were just inside the two-year warranty period for the cover (NOTE DIFFERENT PARTS HAVE DIFFERENT WARRANTIES). Unfortunately, Creative Energy does not stock covers (or at least the one we needed) and the replacement had to be made-to-order, which meant a many weeks wait. The real fun began when they told us that we had the option to come pick the hot tub cover up from them once it was actually ready, install it ourselves, and dispose of the old one ourselves or pay them a more than $225 or to deliver it, install it, and haul off the old one, for a warranty item! Most people don't have pickup trucks that can hold a 5-person tub cover (we don't!) and disposal would have cost us significant money to deal with it. It also would take us time to install the cover and who knows if we would be doing it right. I asked how much the cover itself ran and was told it was about an $800 part. So, for a warranty issue, we were asked to pay 25%+ to have it properly dealt with. After wasting time to complain again, Creative Energy did knock the fee down to $150, which still just seemed ridiculous. We were at their mercy though and had to pay it. The rationale they gave is that the manufacturer doesn't cover disposal or delivery/installation of a warranty replacement. Now we're at about a few weeks ago now, where I notice the tub is suddenly slowly leaking from its bottom (again tub is still under the "awesome" warranty). This time, it's a $159 charge just to get someone to come. Well, technician comes out the next day, with both my wife's phone number and my phone number in hand. Despite my request, the technician does not call me to let me know what he found despite my asking him to do so. I've never had a technician for anything leave me hanging like that. I hear back from Creative the next day that he can't find the source of the leak, and recommends that the entire tub be carted back to the shop for further investigation. Of course, that immediately prompts questions how is this going to work with the electrical work (not covered with the purchase) that I had do to get the tub wired, would I have to deliver the tub?, etc. Well, this person tells me that some other person will get back to me the next day because that was a different department. Of course, though, they're happy to send me the invoice for the service fee. Well, next day they don't believe their own technician and decide to send their service manager out for another look, but not until nearly two weeks later, all while the tub continues to leak. They did waive the $159 when the service manager told me that the previous technician basically did nothing. He comes out, finds and solves the problem very quickly, (a small plumbing fitting that needs replacement). So, while the manufacturer apparently covers labor, seems like the $159 I was originally asked to pay is just additional $$$ to Creative Energy for what turned out to be a nominally priced part. And, two more weeks of unnecessary leakage, thanks to it not having been properly diagnosed and fixed to begin with. Too much hassle, nonsense, and nickle-and-diming for a $20K high-end hot tub purchase. These folks are great when you buy from them, but will hide behind the manufacturer when things go wrong and forget that you are also their customer. At their mercy until the warranty runs out, but buyer beware.