The employees are always friendly and helpful. They greet us and ask if we found what we were looking for everytime. Lots of coupons and perks if you sign up for their rewards program. We use the shot clinic that comes once a month for our kittens shots. They are also very friendly and helpful too. read more

We've had mostly positive experiences with petco groomers in the the past. However we've recently learned that you should definitely call and let them know if you're running late as they could, within about 15 minutes and without calling you, give your appointment to another customer. Then they might tell you that they can give you the very next available appointment... in one week. Ninja please! On the bright side we got out the ~$50 pet clippers that we got from petco last year and realized that we can do just as good a job as they can. read more

5 stars for what I observed of the grooming dept. upon my first visit. They were kind enough to accommodate my missed apt & let me reschedule right away. Cassandra ended up grooming our 8 month old puppy and she was amazing! She took time to sense his personality and let him warm up to her. Then she performed wonders on giving us a "do over" on his non shedding matted fur. All of the dogs we observed before & after his drop off seemed well cared for. I'm sold on Cassandra. I also heard from another customer at Petco that she was very happy with the puppy training class. That's the next step in our new rescue dog journey read more

Petco - Pet Stores Near Me - Fair Oaks, California

I have nothing but good stuff to say about this store. There's a gal at the front her name is Anne. She has outstanding customer service, she's consistently very welcoming & every time we have a question she's always so happy to help! Love her positive can do attitude. Petco is very lucky to have her, she definitely deserves a raise. read more

I have 2 lizards, 1 turtle, a fish, a dog and until recently, a frog (may "Truth" rest in peace). I buy crickets for the lizards, turtle food and fish food here. I do not buy anything for my dog here because the one time I did, when my doggy was a puppy and I was bringing him home for the first time I felt like a fool. I made the mistake of asking for help getting a great collar, leash, food, bed, toys, etc. Being completely ignorant as to what was considered expensive for these things I ended up buying the most expensive of everything as per an employees suggestion. I have since found all the items mentioned for less than HALF the price and much better quality. Two years of research can do that for you (my dog's age). I still go there often and the employees are super nice, very knowledgeable and friendly so I love it here because of them. They look like they genuinely enjoy working here and any time I see that, I appreciate the business. I've called the grooming dept about 2 times and the person I got on the phone both times was not friendly at all so I took my doggy for a bath to their competitor. It was cheaper and the employees in that department were nicer. The loss of 2 stars is because their prices are ridiculously marked up and their grooming department needs to have a friendlier, more helpful "voice" representing them. read more

Anne, middle aged shorter woman is AWESOME! I cannot thank her enough for her efforts to help me. She bent over backwards to make sure that I got what I needed and helped me find a way to resolve my issues. The staff here is friendly and knowledgeable. They are usually pretty well stocked. read more

NEVER go here! I have been faithfully going to Petco for 8 years & have my dog groomed every other week. I was in town visiting the folks & this was the closest Petco to their house. I called the grooming department & the woman could not fit me in, did not want to fit me in & told me to go to Petsmart. I was flabbergasted! I couldn't believe she snapped on the phone like that to me. I repeat NEVER go here! read more

OK....so you think you have experienced poor treatment by a cashier who is just going through the motions on a slow Saturday...well think again. The "Manager", and I use that term lossely, was behind the register and must have missed his customer training classes as he treated us like we were a burden....we spent $100 there on several items and he never greeted us, never looked at us, never asked if we had found everything we needed and never said thank you, come again. He just handed us our receipt and walked off to go do something else. We ran into an employee outside, who happened to be another manager, they seem to make everybody a manager at this store, whom we explained our bad experience to and he said that he was sorry and for us to have a nice day....really, that is it....wow! I am not going back there....I guess business is too good for them to care. read more

I guess you either like Petco or hate it. I, for one, have never had an issue with any of the employees here. Their stock of various pet supplies is plentiful and prices are reasonable. They constantly send coupons to me for Science Diet cat food.... Which I prefer to use anyways, thanks! I did have an error the other day where the coupon they had sent didn't process correctly.... The sales clerk didn't make a big deal out of it... She just re-rang the sales and gave me the cash back with a smile.... What else can you ask for when there is an error? I will keep coming back! read more

Five stars for Dori (Dorcas), the groomer. She was so kind and did a wonderful job with my old, cranky dog.

I adopted a dog the shelter brought here yesterday. He's a great little guy. Thank you and Bandit(aka markcus)thanks you! Always look for a shelter pet they will love you like no other! read more

Petco - Pet Stores Near Me - Fair Oaks, California

I like how this place is for pets and you can get things for pets there. My favorite section is the kitty section. This was kinda creepy, but there were about eight containers full of crickets that you could take home. I suppose they were food for other pets. I had to go in here to find a measuring syringe for my pet cat. The store is big and they have cats for adoption on the weekends only. read more

To the poor woman that came in with her autistic son, who couldn't have been more than eight years old. I witnessed everything and I am so sorry that you and your son had to go through that. The woman came in with her son to buy two small feeder, goldfish. I heard the woman and her little boy say they wanted two feeder fish because the little boy wanted to save them from being eaten by a bigger fish. They told the worker named Nick that they had 2 fish tanks that were both 3.5 gallon. One had no fish and the other had one small guppy fish. The little boy picked out 2 feeder gold fish and the employee bagged up the 2 feeder fish. The woman then asked if she could get a minnow fish she said the small guppy was alone and wanted to give him a friend. Nick the employee told her he would not sell her that one because he said 2 fish cannot be in the tank. The woman didn't understand why since they both were small fish. When she asked Nick the employee why? he said you know what? I'm not gonna sell you any fish after he already let the little boy pick out 2 feeder fish and they were bagged. The little boy had to watch Nick the employee put the two fish he picked out back in the tank. The woman then said, I don't understand you let my little boy pick out two fish and bag them then put them back in front of the little boy. The employee Nick said I had a change of heart, so you're not getting them. The woman asked to speak to the manager and he said no because he is the manager. She then asked to talk to corporate and I could tell that the mother with the young child was getting frustrated. Then another woman customer started yelling at the mother as the child was crying. Why Petco employees would let another customer verbally attack another customer is beyond me. Nick should've never let the little boy pick out fish and bag them up, then change his mind and put them back. Instead, he let other customers verbally abuse the woman and threaten to call the police. Correct me if I'm wrong but those are feeder fish to feed other fish. Those two fish probably would've lived a lot longer with the little boy instead of becoming fish food. With everything that is going on in the world, people should have more compassion and how that was handled was absolutely uncalled for. The woman was finally able to get the corporate number and I really hope that she files a complaint and she should have called the police and got an incident report. Nick, you were totally out of line and should be ashamed of yourself and the fact that you said you get paid minimum wage and you don't need to deal with this is bull ****!!! Customers don't need to know how much you get paid that's not their business. Why sell 2 feeder fish for one tank and that is OK but not one other fish for the other tank that had one fish... Fair oaks petco , you really need to let your employees know they shouldn't treat customers like that!!! read more

Recently, I visited the store to buy a fish for my "class pet". I just wanted a goldfish. The two guys working in the fish department that night instantly tried to sell me a Beta fish for $25. During our chat, they learned I am a special ed teacher looking for a class pet. It was at this time that the salesperson Chris refused to sell me a fish because he said special ed kids are mean and rough with items and that selling me a fish would be like placing a death sentence on this fish. He said he is obligating to not sell an animal to a person who could do harm to it. Seriously?! Needless to say I was so thrilled to tell my parents why their children did not have a class pet. read more

I had bought 3 fish. Several days later. One passed away. I was told when I first bought them, that I can bring the fist in for a return or to get my money back. I brought my fish and they said they want a sample of the water they were in. They NEVER said that! I am upset as it is that my pet died, but then to treat me badly is horrible. The fish was 1.00, not a huge in vestment! They refused to let me get an other fish, so I got my money back. I'm using that to go to pet smart! It's bad enough that they have a hug amount of dead fish in their tanks! I have to let them know, cause THEY don't take care of them!!! read more

We brought our first grade students here for a fieldtrip. They got to pet a mouse & a guinney pig. I thought we would see more or see something educational. Staff were nice. Store was clean. Not much more to say. read more

Petco - Toys - Pet Stores Near Me - Fair Oaks, California

I get my dog groomed here and everyone is always so pleasant and they do a great job. He always smells so amazing after that I pull the creepy Joe Biden on him with the sniffs. read more

You all should really reconsider your hours of operation. 10:30???? I won't name names but your competition opens up at 9am. Which I went there and spent money both times when I really wanted to spend money at your store. read more

We love Petco and shop here often for our pup, Roxy, but this negative review is for their grooming services. I called their groomers ahead of time to find out information about nail-clipping. Roxy is 50 pounds, and she HATES when we cut her nails, and we hate it too! It takes both of us to get them done, with my fiance holding her down and me clipping and filing as quickly as possible, and even still, I never feel like I've done a good job, because she is squirming so much. So we thought we'd look into someone doing it for us. I called Petco to find out if we needed to make an appointment and to ask a few questions. We were told we could just walk in, and when I expressed concern about them being able to cut Roxy's nails, the lady I spoke with just laughed it off. She explained that they put the dog on a table so they can better see their nails and sometimes use 2-3 staff to cut nails, if the dog is being difficult. So we walked in with our dog on a Sunday afternoon, and imagine our surprise when one of their staff comes out from behind their counter, asks my fiance to hold Roxy and starts clipping on the floor in front of the front desk. Roxy starts flipping out, so I'm helping to hold her down, and the girl clipped all her nails within a few minutes, said "Thanks", and that was that... This cost $15. For $15, I wrongly assumed that they would take the time to file down Roxy's nails after clipping them, or at the very least TAKE HER AND PUT HER UP ON A TABLE LIKE WE WERE TOLD THEY DO. Instead, our experience was worse than the experiences we have at home, and Roxy's nails were left jagged and uneven. In the days that followed this, ALL of her nails ended up splitting. I'm so disappointed that we wasted our time and money on something that we thought would make our lives a little easier, but instead, only made them a little harder. Next time, we'll take our $15 and go buy a nice pair of nail clippers, I guess... read more

This place is close by for any last minute pet supply's I may need. Its such a big store they hav a verity of choices depending on what your looking for. read more

I love this Petco. They are always so nice and helpful! The customer service by the cashiers is amazing, especially Zack! Zack totally has world class customer service! Thank you for being a great place to shop for our pets! read more

Just picked up my 2 dogs from having haircut, wash, ears, nails and teeth. They are super happy, and Suzie did an amazing job! This was my first time going and I wish I had started taking them there sooner. Terrific pricing, exceptional service, and a very caring groomer! read more

My Kona looks amazing! Stephanie is the best, book early she fills up her appointments fast!! Been using Petco Grooming for years and always happy with how my dog looks! Clean facility and kind staff. read more

Outstanding Customer Service!!! I took my Schnoodle , Wally in to be groomed at the Petco on Madison and Hazel in Fair Oaks today. Ashley the groomer was an absolute Doll and did an amazing job!! I went to check out and Julie helped me. My Wally subsequently pooped on the floor and while I went to get supplies to clean it up he saw another dog and slipped out of his collar! I thought he ran into the store but Julie saw that he ran out of the store and ran out to get him before he ran into the busy parking lot!! She was our HERO today!!! I know she was shaken up, as was I. She is a sweet, lovely, dedicated employee and Wally and I so appreciate her heart and the care that she gave us today!! My family appreciates all of our frontline workers who take care of us on a daily basis. Thank you all for your service!! There are many HEROES during this pandemic and today JULIE WAS OURS!!!! Thank you so much, Colette Millstone read more

One man at the front was very rude to my friend and I. We were waiting for someone to help us with the fish, usually someone would come up to you and ask 'do you need any help here.' So there is usually no need to flag down a worker. After waiting for about 15 minutes by the fish section he asks if we needed help and proceeds to say. 'Next time you girls need help tell someone, I cant read your minds.' Understandably we should have asked someone for help but both of use are quite shy, but we are customers in your store, we are spending our money here. Sorry to 'inconvenience' you. BUT THIS IS YOUR JOB!!! Rude. This man was rude. read more

If your store location isn't selling fish right now then maybe you should put a sign up or at least let customers know instead of having your employees sit there staring. read more

This is a great store that adds value to the community here. We love their free puppy socials and adoption events. The store is full of friendly people and polite dogs. I have only heard good things about their training classes here too! This is our go-to pet store. read more

Came in here and I got a little upset because they made me wait over 20 min to do a return. However, although I was being difficult, the manager Jesse helped me out and was really working with me. So I give this place 5 star for his good customer service read more

A well designed store. It is easy to move around in my power wheel chair and most of the products, displays and animals are easy to see. The staff is friendly. Also, they host Fluff Buddies cat adoption events every Saterday from 12pm to 4pm and sometimes on Sundays. It's great place to get a new cat. It's even where my cat adopted me. read more

This is for the Salon and general staff. We have been bringing our not-so-little Min Pin here for several years. He's fairly timid around most people, but he gets a long with nearly all of the staff at the store. He always knows where to go for the Salon to get his nails trimmed, and he's always excited to bark and tell everyone about it. His favorite person is Stephanie, and she (and the other salon staff) are just wonderful. Keep up the good work!! read more

We used to really enjoy coming to petco with our little furry friend for numerous reasons. I liked their grooming salon, there variety of toys and treats, and their large number of different leashes. We personally like the leash that includes the doggy bag holder and is retractable and heavy duty. We would pay good money to go and buy our leashes at petco. Recently however, they majorly reduced all of their selections. We asked several employees there where we could find our leash. No one knew what happened to their selection, but they did refer us to the filler doggie bags.....We have to purchase the bags online now. read more

Inexperienced and unable/unwilling to handle even calm, gentle dogs. They sent us home without providing the service. Unbelievably disappointed with this grooming location. Just moved here, took our African Mastiff in for a nail trim and buff, just like we have been doing at Petco in our previous town for almost two years, and were told by the Grooming Manager, who says he's been in the industry for 12 years, that due to safety concerns they would not be completing the nail trim and buff. Not because he was aggressive, which I would understand of course, but because he is very large and was able to move the table they chose to hook him to and the trimmer almost get hit in the head with. This is a lack of training and willingness to be dedicated to their job, NOT due to my dog. Apparently anything over 60 lbs is too much for this location to handle, go elsewhere. The store manager was very apologetic to me but was unable to reason with the grooming manager. read more

Danielle H. was amazing at helping us with our fish! It usually takes a minute to be helped and the lines at checkout are a bit of a wait, but our tank is happy! read more

Obscenely high markups AND they wouldn't let my wife return something WITH the receipt because she didn't have my credit card. GET INTO THE 21ST CENTURY PETCO!!! Home Depot, Nordstrom, etc etc will all take a return with either a credit card OR the receipt. SERIOUSLY??? PETCO IS BLACKBALLED! Head across the street to the local pet shop for better pricing and better service. read more

Very helpful, great parking, wide variety of animals. Kind of pricey for my Walmart budget but worth the look.

I went in with my free coupons from my petco calendar, which I usually let expire every year. I was having problems finding everything and began to get frustrated. Just then, Francis walked up and saved my day! He helped me find everything and was so sweet. Great customer service. And, the young man ringing me up, Michael? was a doll as well. Turns out one of my coupons was expired and he and Francis did an override so I could use it too! Thanks guys, see you soon! read more

every visit i've had to this petco has been a different experience. i have two bearded dragons and i've shopped for products for them here for a few months. a few of your staff, mareesa and jesse, have helped me numerous times and has been helpful each time. great employees with a lot of knowledge of reptiles. my main complaint is last time i came in i ordered 50 large crickets. i usually purchase their live food at the Serpentarium in Roseville but i was in a pinch that day and had to buy from petco. an employee named issac helped me with crickets and but a bad attitude. it didn't bother me much but it was a little irritating. anyway, i fed each of my bearded dragons 25 crickets each and they BOTH got internal parasites. i'm very disappointed with the quality of petco's crickets especially since they made both of my beardies incredibly sick. read more

Manager Katie and employee Ashley were amazing. Prior went to petsmart in Rancho Cordova and had a bad experience with getting service. These two employees went above and beyond a 5 star award. Very impressed as they care about customers and their pets. read more

Susie is back! Lov the job she does on our Buddy!

This is a clean, well organized Petco. I mention this because I have been to a lot of Petco's that are a huge mess. The staff pretty much leaves you alone but that's OK. If you're looking for super friendly service, try a PetSmart. Anyway, this Petco has a large selection of dog food which is what I needed. read more