Had an appointment and no one came and spoke or said anything for an hour. 4 patients showed up and…read morewent to the back but still no one spoke to us. Waited an hour for a 10:40 appointment. This is not the Chick Fil A of vision centers. Closer to Popeyes!!

Terrible experience make you feel like another pay check. Walked in and the receptionist was very…read moredisrespectful I already had a bad vibe. Then i waited for over an hour to see the doctor and he didn't spend more the. 3 minutes with me was very rude and tried making come back for another visit so he can make another check. I highly don't recommend this doctor as he seems like he's only about his money.

They could do a better job explaining their deals and needs better frames. Half their frames looks…read morethe same from different brands. It's my first time needing glasses and wasn't quite sure know what to do

Gave me , my mom and my step dad the incorrect prescription. Other target opticals have told me to…read morenot go back to this one as they only hear negative feedback.

DOWNHILL!! Newbie employee couldnt even tell us which are women frames and which are men's. He…read moremumbled horribly and was not shadowed by a seasoned employee. He could answer no questions. We were there forever, and left with his $900 quote ... and that was with a 50% discount and no blue light. Other employees were dealing with a customer unhappy with a quote they would not honor. Ageism is rampant at this location and we've been loyal customers for a decade. We walked away, and won't ever be back. We will tell our friends to stay away from this Firewheel location.

Let me start by saying, please read the reviews on every platform before using scheduling an…read moreappointment here. The doc was rude, unprofessional, and unwelcoming, an absolute grotesque bedside manner. The so-called eye exam, if you want to call it that, lasted less than 2 minutes and in that time, he pushed my daughters' shoulders back 2x and he was completely dismissive of her responses. When i asked if my daughter needed new glasses/new prescription his response was condescending. He never gave a straight answer as to whether or not she needed a new pair of glasses. He never introduced himself nor did he ask my daughter's name. When I mentioned that my daughters school nurse informed me that my daughter failed her schools eye exam, his response was "well where is the paperwork to back that up, I will sign it". He appeared to be agitated that he was even having to give an eye exam. The worst part of this experience for my daughter was that he put his hands on my daughter shoulders and pushed her back. My daughter is Autistic and has a sensory processing disorder, so she was very uncomfortable being touched like that. What kind of eye doctor touches their patients that way, it was unsettling. Again, the whole 2min exam was an awful experience and grotesque. Please do not use this office, if you want stellar service please look elsewhere. If I could rate this as a -100 i would. I am looking into reporting him medically for touching my daughter in that creepy way!

The co-pay with VSP is supposed to be $10 for eye exam, but they charged me $60 to cover a $50 for…read morea procedure the insurance didn't pay. They would not give me a prescription for eye glasses without the procedure. The insurance is supposed to cover the cost of an eye exam for glasses, so I feel I was overcharged. Of course, this was not mentioned when I made the appointment and confirmed a $10 co-pay over the phone.

I have a excellent review last time but like always I'm shocked on how amazing they were. Crystal…read moreis just an amazing person herself but she is also very dedicated to her job. I can't wait to come back and see her.

I've been remise and this is my first vision check-up since 2015. Dr. Harris performed my routine…read morevision screening then and also today. The difference? Today an assistant did all the routine stuff like eye chart,glacoma test etc. I usually don't like assistants doing what I think the Dr should be. However,in this case, it felt ok and she did a great job. In addition, she did a test that maps your retina, which id never had done before. For those who dont know this is essentially a picture of the internal components of your eye. The reason they presented for this valuable test is, it can show early signs of problems and treatment can be implemented to make things better. It was optional but, I opted in and am glad I did. Dr, Harris then came in and reviewed the assistant's results, did a few checks himself, explained things and I was done. He is a very thorough and personable optometrist. Open, with a sense of humor and seeming honesty. I like him. If you are in the North Dalas area and looking for an eye Dr. I recommend you give Dr. Harris and Richarson Eye Associates a try and.. Go!

I recently went to Richardson Eye Associates for my first time, as they were recommended. Everyone…read moreI saw and met with was friendly and professional. I saw Dr. Todd Miller and can't say enough about him. He's on point. The tech that i saw was very professional and personable as well. Today I went back to pick up my contacts and looked at some new frames. Kristy was extremely helpful, professional and personable. She went into great detail of what my insurance covered, in the way of frames and lenses. It's a very clean and comfortable environment. 5 stars in my book!

This is the 4th yr I have gone to MyEyeDr and I have always had a good experience! Dr. Ly in Plano…read moreis great and Naloshin assisted me for more than one hour helping me find glasses that looked good and were in my price range. I really appreciate the customer service, and very happy with my new prescription. Thank you!

Their back to school so called special is like a scam. It's up to 14 years old but the caught is…read morethe frames that qualify only for very small children. The picture they advertise on either shows an adult male with glasses but you can't get any frames that are considered adult size. Total scam

Don't go here! They are all about the $. I went for exam. and was asked to pay up front what my…read moreinsurance would not pay. I insisted upon paying after my insurance pay and I received a statement. I was then told that they didn't send out statements. A few months later I received a statement for less than the amount requested at the time of my appointment. Recently, I returned for a follow up visit for problems I was having with surgery. Upon arriving, before checking me in and questioning the reason for my visit. I again asked for payment prior to my seeing the doctor and submitting visit to insurance. I am having problems with my vision because of potential error made by the doctor, and they are asking for payment prior to my seeing the doctor! Absolutely unprofessional and insensitive! All about the dollar bill! I would not recommend this doctor if care about your vision!

It has been over a month now.. for lenses. This has been the longest and worst communication I have…read morehad with a glasses location. I brought in a pair of Amazon Echo frames, they were new to them. That's fine. But I asked them if they needed them.. (for fitment or ship off) they said "nope! We just use this tool to measure then size and that's it. " Sure enough 2.5 weeks later (after I call a few times to get an update as the website never updated) my lenses come in. Bring my frames and.. shocking the lenses don't fit. So what do they do? Send my frames and lenses out to get taken care of. You would think they would ship these out priority or something. Nope. Here we are 1.5 weeks later and no phone call. I called on Friday and they said "oh I see they shipped back out" Monday (today) no call.. no answer on the phone.. I see on here hours are till 5pm. I leave the house/work 15 mins early to get here before 5pm. Of course. They are closed with hours posted till 4pm. Check Google again, and (verified by them 3 weeks ago) They didn't even have to order me frames! It's just glass. I can't even understand.. who are they using for manufacturing because this won't cut it. Dr. Was super nice. But that was all of 20 mins. The rest of the experience is with everyone else.. Get with the communication a bit better please. This has not been the best experience.

Once again Yelp comes through with an excellent recommendation! We read all the excellent reviews…read moreand I'm adding another one! It was a busy Saturday, the day before the Super Bowl. In fact, there was a paper sign on the door saying they'd be closed Super Bowl Sunday. I think that's a smart move on their part! Huuuge selection of frames all arranged by frame shape/type and Men's or Women's and also price. The salesgirl was very friendly and knowledgeable. We narrowed it down to a couple of choices and finally down to the winner. She took measurements and we decided what kind of progressive lens - premium, premium digital, or workplace. She was able to apply some coupons to our order - the frames were originally $199.95 with a $79.98 discount came out to $119.97. The digital progressive polycarbonate polarized lenses were originally $525 but with a $210 discount came out to $315. Total cost with the 40% discount was $434.97. We ordered them on Saturday 2/10/24 and they were promised for 2/24. Imagine our delight when we received a text message on 2/19 that the sunglasses were ready for pick up! Hubby picked them up and he loves them! Just what he wanted! Excellent shopping experience.

I was well overdue for a new pair of glasses, but with the pandemic and all it got pushed as far as…read moreI could until the old ones literally snapped in half. I went to Yelp and found this location and was surprised by the number of good reviews. I decided I'd go but my expectations were low. When we arrived Alex greeted us went through cv19 procedures and was helpful in pointing us in the right direction, but also letting us freely roam the store to browse. I appreciated that we got a tray to set all tried on frames on. Though Alex was alone in the store that day she gave amazing customer service. I'm so happy I chose this location. I would recommend them to anyone looking for glasses.

It's been a couple of years since I got my eye prescription checked so I decided to try out this…read moreplace. I noticed the small shop when stopping by Happy Lemon, but have been too lazy to stop by. Luckily, they had a same-day appointment at 1:45 PM. I arrived early since my dental appointment was shorter than expected, and the optometrist was out for lunch. They said she would be back at 1:45 PM, but feel free to look around the store and try out different pairs of glasses. They have a vast variety of styles, ranging from China-made to Italian-made (expensive brands such as Coach, Gucci, Versace, and Rayban). I told them my info and they were able to look my insurance up in the system, along with all the details of my benefits. The glasses were all locked up, so you need a worker to open the case for you to try. It felt awkward compared to Visionworks because the worker was standing there watching you try on each pair. The optometrist didn't come back until past 2 PM, so I was waiting a while. However, one of the main technicians sat me down and explained all the fees and upgrade plans for each pair. He asked me to pick my favorite one, and he can tell me the exact price for that pair. He explained each process thoroughly, along with how much I'm expected to pay to get contacts prescription, retina x-ray, etc after my insurance coverage. I like the information because it made me understand the process better, but I did feel a little pressured to pick the most expensive one for insurance. The optometrist was very friendly. She spoke fluent English and Vietnamese, which is probably why most Vietnamese people go here for glasses. She gave an in-depth detail about my prescription, and how my eyesight decreased. She also recommended a new brand of daily contacts since my old color contacts were not helping with my astigmatism. After the eye exam, it was just a quick payment process since I already decided on my pair of glasses earlier. They said the wait time is around 2 weeks, which is typical. I just picked up my new pair of glasses today and I love them. It's very nice, and the lens feels high quality and durable. I did pay out-of-pocket an extra $250 for lens upgrade but it's worth the splurge for extra insurance. Overall, I like the number of glasses they offer, and it looks like they're getting more with new glass displays. The styles are much cuter than what you see at Visionworks, and Target Vision, so you'll be sure to find something you like. I would come back here next year!

Words CANNOT describe how amazing this place really is, every person is nice friendly and outgoing…read moreand they go above and beyond. I haven't been to an eye doctor in over 10yrs (I know don't judge me ) but they were able to get me in the next day. They took time with me and went over all my options and the cost. I decided to finally get contacts the doctor gave me a sample pair to try for a week. A day before my follow up she called upon closing (6pm) to see how I felt or if I wanted to try a different pair to sample. I told her I was ok with the ones I had not knowing contacts felt different. She was real and honest with me and said you'll never know unless you try another sample which duh makes sense. They opened at 8:30AM the next day for me so I wouldn't be late to work, ontop of that the guy that brought me my sample had me try a tea he was making. This is a place that goes above and beyond and I am truly grateful for them. You have to give them a try I am truly shocked and amazed by their generosity!!

Our family has been seeing Dr Abraham for years. He takes the time to explain things and listen…read more He's real and not smug as some doctors are. The front desk staff is always friendly and welcoming also. Highly recommend!

Just great treatment from the time you walk in the door. Doctors are amazing and take their time to…read moreanswer your questions and make sure that you're content with eye care!! 100% recommend this place! Best in the area!!!!