Great place to go very laid-back all the staff is super helpful and very joyful when was cheerful group of people I have ever seen working in public service read more

I love Peet's coffee and this place is conveniently located off Hwy. 80, although the parking is difficult to find. We had to park across the street. I can't drink caffeine but love the taste of coffee especially when it's strong. The decaf wasn't ready but it didn't take long to get my fresh cup of coffee. This store was busy and a bit unkept. The condiment counter had several spills and there was trash on the floor around the store. Of course my coffee was fresh and so was my husband's who ordered a caffeinated regular coffee. We didn't say to drink our coffee there cause it was pretty crowded, although there were tables, and noisy. There were places to sit outside that seemed nice but it was fairly cold and overcast so we opted to take the coffee to go. read more

As much as I love their products, this branch undervalues customer service which Peet's usually places high amongst other commercial coffee shops. Highlighting my smeared experience, I walk into my local shop and place an order for an earl grey latte and a minute later I hear an order call that faintly sounds like mine. So in haste and confusion, I ask the barista,"Is this my order, a tea latte?" She shrugs her shoulders and says in the most unhelpful tone, " Tea with steamed milk". Unknowing whether or not I'm taking someone else's order, I shadow the pick up bar for what seems uncomfortably too long, then finally I just think screw it and walk off with what I want to believe is mine. I def enjoy drinking Peet's with a brew of unfriendly, passive holiday cheer! read more

First of all I consider myself to be a big Peets fan and having one so close to home is fantastic. The staff are always friendly and their customer service is marvelous. They could benefit with more seating space but it's not really their fault. When at Peets, it's usually for their English Breakfast Tea served in a pot with a shortbread cookie on the side = WIN!! read more

Barista Angie provided excellent customer service. I had misplaced my thermos and called in to see if I had left it there. She checked and didn't find it. Ten minutes later, she called back to say that a patron had brought it in. Thanks, Angie! BTW, the Italian Roast was delicious. read more

I'm mostly writing about the ambiance... I like it. I took my son and it was.. A-OK. Most coffee places I cannot take him to because he is way too rambunctious. I don't really drink coffee much, but I got a dark chocolate mocha... and I really couldn't finish it. Only took about three sips and threw it in the garbage. read more

I love this peets location, liberty gives great service and the coffee kicks starbucks to the curb!

Pete's can do no wrong in my book! There's never been much of a wait at this location but it's always full of customers.

I like this Peet's a lot, I've never had a problem there. But the newest cashier talks WAY too loud and is fakey-cheery-loudy. HIIIII!!!!! CAN I HELP THE NEXT PERSONNNNN???!!?!?!?!?!??!?!?!?!?! Oi. I can't handle that before I have my coffee. read more

I stopped going to the Starbuck's Coffee in Hercules, CA. because the baristas couldn't be bothered to stir the chocolate in my hot mochas, resulting in a hot latte with sweet syrup at the bottom. (not good chocolate either). I love iced mocha's, and theirs is only so-so. So I start going here instead, first few iced mochas blow my mind..world's better than anything starbucks could produce..and I did not mind the detour on my way to work. However, yet again..as with starbucks..inconsistencies in preparation of the iced mocha from barista to barista.. This morning, the barista handed me an iced mocha..with no ice..Why no ice??? because she poured the hot espresso shots ON TOP of the ice, resulting in MELTED ice and I got an iced mocha that looked and tasted like it had been sitting there for 2 hours. I've worked for tully's, and i know that this is not the way to make this beverage..not ANYWHERE..not at starbucks, not at Peets'... The barista's who are properly trained or just plain give-a shit that I spent $4 on this thing..will pour the chocolate into the freshly pulled espresso shots and simultaneously pour the cold milk and the hot, chocolately espresso together over the ice, resulting in a non-watered down iced mocha (highlight on ICE, there's actual ICE in the drink, not water) A few of the baristas here need to exert as much effort into being charming and friendly with patrons as they do with the quality of their job behind the bar..or just plain be properly trained. read more

A neat thing about Pete is the ability to choose from multiple selections of beans that you can freshly bagged up and take home.

It's Peets, what can I say,? It's a place I run into my ex-girlfriend all the time (actually that's more of a "used to run into her", she got married, saw her once there after that, then no mas... new hubby must be cracking the whip), other than awkward silence around the old love of my life, it's yummy coffee, the baristas are great, they know my drinks, and teh manager is awesome, great woman... Go to Peets! read more

The last few times i've been here the customer service has been horrible. Alot of employees not doing much. Sure they're polite enough but lackluster is an apt descritpion of the movement and efficiency of the employees. This leads to substantial wait times if you have a difficult or disorganized customer, as i experienced today. it should not take me 20 min to be waited on and served when the place is not busy. i blame this on poor management. Whoever is managing this place needs to crack the whip. read more

Excellent coffee and customer service! Baristas are always friendly. It gets a bit crowded but there's outdoor seating...I wish they had a drive thru read more

Great service, great coffee and great location! I always enjoy my 5:45AM coffee from this Peet's location on my way to work.

I prefer Peet's to Starbucks any day. So happy there is one in Pinole. When I cross the pond it is nice to have a good place to go have coffee with my friends. We went on Saturday and the staff was just wonderful. Friendly, In synch, there to work, customer centered. I drove, therefore I didn't have to pay for my drink (score - good to have friends) so I ordered some icy coffee, chocolate, caramel concoction. Oh yeah. I offered to do the tip and the cute barista (are they called that at Peet's too?) commented on how nice it would be to just have people give you tips in life just for being friendly and nice. Wouldn't it?Great job. read more

Fans of Peet's coffee in its original hometown of Berkeley might be surprised by this store, which is roomier than most of its older cousins and has friendlier customer service. The coffee, of course, hasn't changed -- it's strong, freshly roasted, freshly brewed, and delicious. Add free wi-fi and a convenient location off the highway and it's definitely a hit. read more

I really used to love this location but it has really changed and it's no longer as friendly. Not only is it not as friendly but the drinks never taste the same. A latte should taste the same no matter who makes it, but that's not the case sadly. read more

I came backyard o this Peet's recently after a long hiatus and Darius helped me. He was great! I love the vibe here and the service is awesome would rather come here than anywhere. I recently moved to Walnut Creek and the location out there impressed me all the employees were friendly and interesting and I was very impressed so my expectations were set pretty high. But I guess it's the same wherever you go because Darius was great too. Good job Peet's! read more

This Peet's is great, everyone is really nice there!! They don't even mind when I come in with my 2 year old and she thrashes the place.

1. The staff at Peets is awesome. They are all nice and they get my drinks right! And when I feel the need to adjust my drink after tasting it, they always accommodate me and with a positive attitude. This tells me that they truly value me as a paying/loyal customer. Thank you Peets! 2. I always study here because the place is calm and for their free wifi. *The only problem is that sometimes the wifi will just stop working in the middle of the day. This happened to me twice but I know its not the employees fault, it was probably the network. 3. The manager (tall African/Spanish man) legitimately cares about his customers. He is always greeting his regulars and always ensures that the store is a safe place for those who come in. I remember him asking laptop users to not lay their charger cord across the designated walking areas, since its a tripping hazard. He was genuinely concerned, and I appreciated him doing that. Now every time I use my laptop, I always sit by the wall so my charger wont block the walk way! IT'S THE LITTLE THINGS! read more

miserably cold.....cold, icy cold, always cold, must wear down coats in the middle of summer in all these stupid corporate coffee shops which are cannibalizing all non-corporate coffee shops into virtual extinction. You can keep your stinking cold and your stinking corporate coffee. read more

The coffee tasted horrible, not at all like they usually make it. I went in at least 5min past the latest time it was quoted to be ready but it wasn't on the shelf. When I looked behind the counter I saw my food was next to a pile of other things being bagged up for a door dasher. Instead of walking my things over while the last of the doordash order was heating, the guy stood there chatting with the female coworker on the other end about her life. After a few minutes with no acknowledgement from either of them, the oven beeped and the guy started loading my food into the bag. He didnt realise until after he sealed the bag but thankfully did before handing it off. After putting the proper food in the bag he gave the bag to the dasher. He finally gathered my items that had been there the whole time ready to go and turned around to ask if they were mine. When the guy did speak to me he was very friendly and was smiling under the mask so he seems like a good guy, just distracted or something. I don't know why he couldn't have put them in the pick up area prior to filling the door dash order as they were clearly done before it, or even asked me at any point while I was standing there and he was just chatting. Had he done that,he wouldn't have almost given away the wrong food to 2 parties which costs the company more money in refunds and complaints. They both had to have seen me there but neither even bothered to greet me in any way. I could have probably just gotten past the the lack of greeting and timeliness but to then have the coffee taste nasty was too much. Please pay better attention to your job, I know it was empty in there for the most part but that is when you should be at your best. read more

Now this is a good cup of real COFFEE! I crave this coffee! Love the carmel freddos and latte's. They are a little slow, but it's worth the wait! Thanks guys! Very friendly people too! read more

I love this place, I come here every morning to get my caffe olé, no one prepares it like they do. The entire staff are very efficient, except for one of the pretty girls, she could have attitude sometimes. read more

This is my go-to location and go-to coffee. Was introduced to this after many many years of being a Sbux fan, but I've never looked back! The Baristas at this location are super friendly and pleasant (even when the line is out the door) and try their best to give you the very best experience. I visit this location regularly, whether to meet up with a friend or to study, and it has suited both needs. My latte selection has become a little picky over the years, but they never let me down and the drink is perfect every time. I do wish they had power outlets on the lounge couches, though. Maybe when they renovate ;-) For additional parking, you can always park in the back of the plaza :) read more

it was a HOT day, and i came here for just a simple iced latte. i checked in on yelp mobile and got $1 off so that was awesome. the drink itself was no bueno.i took a nice sip with my straw, and it tasted weird. turns out there were a bunch of coffee grounds in the latte at the bottom! i should have asked to remake it, but i had already drank half of while i complained how weird it tasted. haha. read more

An extra star for opening in a location near my friends who live in El Sobrante, so no more trips to Star*ucks....yippeee!!!!! Outdoor seating for those warm summer days. read more

Although this place seems to be always packed, it's definitely worth a visit. The staff is always friendly and its at a great location. However, the parking lot can be a bit of a pain. The customers seem to be friendly also and I never leave without having at least one tiny convo with someone as I wait for my order. Trader Joe's is also in the same shopping center along with other shops. read more

Must try the Javiva drink ! Nicely blended and no chunky ice texture. Great refreshment on hot summer days !

Great service. Closest Peets around. Sometimes long lines but they move fast. Parking lot gets congested but try parking in the back... easy in and easy out. read more

This place always have long lines, but it's not due to slow service. The staff here are always friendly, fast and efficient so even with the SUPER long lines I am usually in and out in less than 10 minutes with my cup of brew. The coffee is always fresh and deliciously made. I'm bummed they do not have a rewards program like Starbucks though because I would ditch Starbucks for Pete's. It also helps that it's less than a mile away from home and on the way to work for me. read more

I stopped in for my iced latte on my way to work... my drink was made before i finished paying. My drink was delicious and the staff was great! read more

Okay I know it's sacrilegious to patronize both Peete's and Starbucks....but I love them both for different reasons...but hey - I'm grown and will shop where I ?$&! well please- HA! So especially at Christmas time, I stalk this Peets to make sure I get my well manicured paws on some of that fresh from Jamaica authentic Blue Mountain Jamaican coffee. Yes its exoensive, but hear me this -- once you smell, feel and taste this....you'll be stalking 'em too! Damn I can't believe I'm yelping this cuz now the rest of ya'll will get your grubby little hands on their limited supply before I can get there...so ssshhh keep this on the hush! read more

I started coming here years ago and I love it! I always get the Caramel Latte's with one pump of syrup (I don't like my drinks too sweet) and depending if it's hot or a cold day then that depends if I want it hot or iced. It does tend to get busy here in the morning with the morning rush but the service is fast and very friendly!! read more

Just bought the Thermos, pretty awesome!

This morning was the last straw. Tired of being treated like I'm bothering the employees. I walked in and walked up to the register where an employee was having a long personal conversation with a customer and I approached the other cashier who was stocking the bakery items. I said good morning and asked if she was open or did I need to get back in line. She ignored me and continued to stock the bakery items. Interjected herself into the other employees conversation with the other customer and continued to ignore me. I stood there for another minute and then turned around and walked out. I won't be back. Peet's has lost my business. It just takes a moment to look up and say I'll be right with you...or I'm not open right now but she'll be right with you...but to just ignore me when I approach makes you feel like the effort you made to go there wasn't worth the rudeness. Might be time to buy my own coffee maker and just do it at home. *sigh* read more

Have driven on Hwy 80 by here dozens of times and finally made it in! Same old Peets with great coffee and quick service. Gotta love that on the highway! read more

I adore Peets! I have been coming to this Peets since the day they opened. Best coffee in the world! They make the best Capuccino. The staff are friendly & professional, nice atmosphere. Love Peets!! read more

Love peets iced soy latte. Tried the coconut today, since I checked in I got a dollar off, not a fan! At all!!