I was grocery shopping near by and needed a little pick me up. My first time at this Starbucks and what a great reception by Rowen. Her energy was EVERYTHING! It was pretty full but still had available seats. They also had a large co-working table. I was surprised by new pastries. read more

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Came in to claim my $3 beverage today !! The baristas are always pleasant & patient !! Trying the new Matcha edit, the double berry matcha w/coconut milk, strawberry puree on bottom & raspberry foam on top !! Very tasty & different ! I prefer this cafe to the other drive thru location in Hercules, which has reduced its seating area to just a few tables & chairs !! This cafe has & least a dozen tables plus a long community table & ample seating... more conducive to working, studying or hanging out !! More inviting & welcoming !! Also there is outside seating w/umbrellas !! read more

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I ordered two coffees from Starbucks and asked for a cup holder. They gave me an egg carton that holds four drinks. I told them I only had two drinks and asked if they had a cup holder for two, and they gave me half of an egg carton to put them in. I honestly don't understand how a multibillion-dollar company can't afford decent cup holders so the drinks customers pay for don't go falling and smashing onto the ground. I've gone to mom-and-pop shops that have better cup holders than this. Starbucks should honestly be ashamed. I mean, look at the picture. Really? This is what you're giving customers to carry their drinks? They seriously need to look into getting normal, decent cup holders instead of these ratchet egg-carton setups. For a company this big, it's honestly ridiculous. read more

Starbucks - Coffees - Coffee & Tea Near Me - Hercules, California

Banana bread matcha was AMAZING. I was so surprised, it was tasty and not too sweet but still tasted like matcha. I only came here because I had a gift card but I'm excited to return and use the rest of my funds. Tip: the drive thru is faster than going in read more

I don't know why the average reviews are so bad here. I think it's clean, convenient, and the baristas were always friendly. One time, my kid ordered something and the barista took his order but heard him wrong. When the drink was ready, my son pointed to the picture of the thing he wanted and it looked different, so we asked about it and the barista was so nice to remake the correct drink. There was one word in the drink name that the barista didn't hear my son say, that's why the drink was different. But it's maybe because my son is shy and spoke too softly. I thought they were super nice about the situation. We love coming here every now and then for a treat. WiFi always worked fine when we're here, which is helpful when I was working remotely from Starbucks. read more

Starbucks - Iced Ube Coconut Macchiato - Coffee & Tea Near Me - Hercules, California

Great friendly Coffeeshop that has friendly baristas and that hand craft your favorite coffee selection. Today I spotted a perfect 20 ounce Insulated Tumbler that has a leakproof flip lid with a silicone outer cover that takes the bumps of my busy travel agenda! The ambiance matches most Starbucks with plentiful seating and an arrangement of coffee related decor that highlights the places and varieties of where their coffee comes from. Great place to chill, bathroom code required to use. Nice visit using my Starbucks APP to rack up those Stars! read more

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Went in this morning to get my free coffee. Barista was pleasant, friendly and quick. I was surprised there's no crowd! Want to mention that they have a Black History Month flyer posted on the wall, despite all the talks about Starbucks rolling back on their commitment to EDI. read more

Starbucks - Tall Pike Place - Coffee & Tea Near Me - Hercules, California

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I stopped by the Starbucks on Sycamore in Hercules early this morning, around 6:15 AM, and ordered ahead on the app. My drink, a grande pumpkin spice latte (which was delicious), was ready right when I arrived. What really stood out wasn't just how punctual or efficient the team was (though they were!), it was the small act of kindness that completely made my day. The person who prepared my drink wrote "Good morning Natalie" on my cup. Such a simple gesture, but it genuinely hit me in the best way... it made me smile. The staff were so friendly when I picked up my order, too. One of the baristas kindly double-checked if I had ordered food, then handed it right over without missing a beat. Everything was smooth, warm, and thoughtful, exactly what you hope for first thing in the morning. Thank you to the early morning team for starting my day with kindness and care. That little note meant more than you probably realize. read more

Great parking for a Tuesday Morning. Friendly Barista when I enter. Everybody knows my name. My Starbucks Refresher was amazing read more

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Early early morning at work only to realize I have no coffee beans to prep me for the day. My local Starbucks opens at 4:30a so I decide to place an online order. My order is ready in 5 min, the app notified me and off I go to pick it up. I walk into the location. The two staff members at the register - young female and male - look up as I approach the door then look towards each other as I enter the door. I am not greeted with any form of salutation or eye contact. I walk to the mobile area, grab my drink and say thank you. I am received by a grumble. I get not everyone is a morning person - I definitely am not - but to be in the customer service business is not an option. A greeting as I entered and eye contact to acknowledge my presence would have sufficed. My drink is delicious and tastes just as I am accustomed to. Service was quick and my order was accurate. If I am ever in a pinch I will most likely place another online order. read more

If I can give a 0, I would. I went to this Starbucks this morning & the Barista was very rude. I just asked for a cup of water after I received my order & she told me to go back in line to have it put in as an order. So, I did and I waited but one of the Baristas threw the cup away that the cashier put next to her. So I pointed out that the cup was for my water & I was ignored. When I asked again, she told me to wait. How long does it take to put a cup under the water faucet? So I just said forget it & she answered "FINE". You just lost customers who frequently go to this place just because of 1 rude Barista! There are a lot of coffee shops around who have better customer service so it's not a loss for us. read more

Dislocation. We got our items in a good manner with no issues. Please use the app so it made things a lot better.

I love treating myself out to Starbucks especially for their fall foods and drinks menu. On Monday I wanted to order a pumpkin cream cold brew through the app but it actually said it was sold out at this location! I didn't go in person to see if it was true or not, but I ended up going the next day. I ordered a grande pumpkin cream cold brew, fox shaped vanilla cake pop, and an impossible breakfast sandwich. Loved all 3 of them. I'm not sure how long they've been doing this, but indoor seating is closed again. There's a sign on the door that they're only allowing to-go orders currently. People with their Starbucks and Kinders sat in the outdoor seating, but we didn't stay for long because it was really dirty in that area and it was making me lose my appetite. There's a sewage drain right in the middle of all the tables, flies everywhere, and questionable things splattered on the wall. Anyway, there were 2 young men working during the lunch shift and the cashier was so nice. The barista also made my drink perfectly as it had a lot of the foam! read more

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Ordered the iced Matcha latte with almond milk and one pump of vanilla syrup! 6.25 dollars later . One star off for the prices for real. Very soon the drinks will be $10 for a cup of coffee! Quick service tho and great quality always! read more

Starbucks - Outside seating - Coffee & Tea Near Me - Hercules, California

I haven't come by here in ages. I used to come sometimes in the morning when I was subbing in the area. But today I came to study and it was fine. I ordered my drink, picked it up, and didn't get to drinking right away. But I did get my study on and it was fine. The tables were a bit dirty, so I found one that was available, but it wasn't in a great location. But, it was fine and I'd come again. read more

Starbucks - Pistachio flavored cold brew along with study materials - Coffee & Tea Near Me - Hercules, California

There aren't enough words to describe how much the gals working yesterday at 11am made me feel. I was having a very tough day with work and just began crying on my way to another meeting. These gals left encouraging notes on my coffee and were so kind and lovely. Even gave me a water so I would get dehydrated from crying so much. This kind of human connection was SO NEEDED and they went above and beyond to make sure I felt better before walking out of there. Thank you ladies - I'm so incredibly grateful. read more

Starbucks - Coffee - Coffee & Tea Near Me - Hercules, California

This is a good hangout spot Whether you are craving a hot chocolate or Apple cider (2023) read more

This is based on an online order Hubbers put in. I was given the task to pick up our drinks since Hubbers was occupied with something else. No biggie. It was only a 2-minute drive from home (if at that.) I walked in and went straight to the pickup area and both our drinks was ready to go. What stands out about this stop is that I had other things on my hand (wallet and keys.) I was barely half-awake to figure out how to carry everything with two hands, but a staff member from behind the counter immediately noticed and asked if I wanted a tray. "Yes, please?!" (Why didn't I think of that, duh...) It was nice given they were packed and inundated with orders. Convenient. Nice staff. No issues with parking. I shall return. read more

Starbucks - Coffee & Tea Near Me - Hercules, California

Another great spot with a huge inventory of products for sale the staff is friendly and welcoming love these guys, the site is clean and organized a must stop spot read more

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Starbucks is just always a disappointment for the last few years. But this location was out of pumpkin , bathroom broken and drink was nothing special. read more

Came here for red cup day where you get a free red reusable cup with a purchase of a holiday drink. Service was friendly, efficient and great way to get your morning cup of Joe. Place is clean and spacious. Very smoothly run! #thankyouthursday read more

They need to be restocked with their sippy lids, and cold brew. This location is super packed. No drive through. The customers are walking up to the barista asking for their drinks. Its fast to take an order but 10 minutes or more to get your drink. I would pass on this location if you are in a rush. read more

Starbucks - Dinks that have been sitting there for over 5 minutes. There is a fly in the area landing on the drinks - Coffee & Tea Near Me - Hercules, California

LIGHT ICE! 1 out of 10 barista knows the meaning of light ice. every time i order light ice they either put regular or double! seriously need some orientation here. check out this photo read more

Starbucks - LIGHT ICE! 1 out of 10 barista knows the meaning of light ice! Iced Espresso Classics - Caramel Macchiato - Coffee & Tea Near Me - Hercules, California

Staff - friendly profesh and knowledgeable Outdoor seating and indoor - great spot to study or sit and enjoy your drink of choice and/or food option Food - good variety and selection; not limited like other sb I have been to. Fyi they do have a pokestop close by for you pokemon go folks Parking - yes; good enough Location - nice plaza with other food spots and gas station walking distance and close to freeway entrance read more

Starbucks - Lentils and veggie with brown rice protein bowl - Coffee & Tea Near Me - Hercules, California

I've always enjoyed the service here laid back and super friendly. Food is always gone but that's expected. Never disappoints. Thanks! read more

Went to this Starbucks because I had a terrible experience at another location. Long story short, the other locations barista was a total jerk and I didn't want someone with such an attitude making my drink. I asked for a "cold buster". Is it really that hard to make? Cuz the way she responded was like as if I was asking for too much. If it's on your menu you should be able to make it without giving such an attitude. I didn't ask for anything extra. Anyway, the visit to this Starbucks was the complete opposite of what I experienced at the other location. Not only did the barista answer all of my questions about a new drink but he didn't huff or puff at me nor did he roll his eyes aaaaaaaand did it all with a smile. In fact, the whole staff was quite friendly. Shout out to "Diego" hope he gets a raise. read more

This is my second time having a bad experience at this location. First, several months ago I placed my order on the app. I came to the store and the girls behind the counter were too involved in their conversation to acknowledge I was waiting. They looked at be but didn't even say anything. Come to find out my order was ready, but I was waiting for several minutes. This time I placed an order on the app and came to the store to find it was closed and locked up right in the middle of the day. No sign or app notification it would be closed. Had to call the 800 number to get a refund. No compensation for my wasted time. read more

A staff named Jasmine, has very bad attitude and impolite to customers. Every-time I stopped by, she had her bad attitude with no face expression, looks like she doesn't want to work here and somebody is forcing her to work. If you don't like the job then quit. Don't give your bad attitude to your customers!!! Really confused how she passed the training. Also, she made the drinks very bad. read more

These people are awesome. I left a drink there, but I wasn't sure if I even bought it, left out without a receipt, called them back, the manager went back and checked my order, found out I did pay and leave a drink there. On top of that he asked me when I come back to pick it up if I would like a fresh one. I love this type of humanity. I will definitely be coming back ! read more

Over all this location was great. The staff was very sweet and quick. From the time I placed my order to the time it was ready, they made it all happen very quickly, considering I was not the only customer at the time. Only thing I would change is the code for the bathroom door, it would be better if it didn't require a code. read more

Zero stars is what this place deserves for their terrible service! The girl named Lala working here has a real bad attitude. She is rude and unfriendly. Customer service is not her strong suit. I was being really nice to her and even asked if she was having a good day cause I was concerned. She needs training. read more

staff here works your order very slow, even if there is no many customers in here, However the vibe here is good

This is usually my go to spot before making the trek back to Sacramento. I'm usually in town visiting family and friends so I definitely stay awhile. By the time I leave I usually need a coffee to keep me awake for the hour plus drive home. Parking is usually easy to come by since it's a strip mall but at the same time, if it's a busy time, then it's pretty difficult to find parking. There's usually a ton of teenagers hanging out at the front so that's how you know you are near the Starbucks here. Right now, there's no indoor anything so all the tables and chairs are pushed to one side with papers/notices indicating that you aren't allowed to sit there, dining/eating area closed, etc. Ordering is simple. The workers are usually very attentive and friendly. I usually get greeted upon walking in. However, there were a few times I wasn't greeted nor did I feel welcome in the store. There were a couple of us that felt that way. I'm not sure if the workers felt overwhelmed or if they just simply didn't want to be there. Most Starbucks employees I encounter love their job so it was surprising to meet a few grumpy ones. These last couple of times I visited in December, the workers were all out of sorts. They couldn't really work with one another and then the baristas that were working on the drinks had to remake a bunch of them and I was only the third person waiting for drinks. It was the oddest thing. Usually they are the happiest people or at least they were really good at faking it. Anyway, this place always makes our drinks to perfection...perfectly hot or cold depending on the drinks we order...perfectly sweetened and/or creamy. I love coming here. I hope those workers were able to sort out what was going on with them. read more

This locations need make sure about the coffee maker I buy regular coffee for3.95 and was could and I back to the store the change got another coffee and still same so could I throw it trash well never back to this location read more

Horrible service. Came here on Saturday at 5pm my daughter had to use the restroom which they had already closed. When I asked both employees if my daughter could use the restroom they said they had already cleaned it and refused to open it again mind you they close the store at 7:30 pm! I won't t be coming to this locations again. Very rude unfriendly ladies!! read more

I have lived in Hercules over 32 years and this has always been my go to coffee place. Well...no more. The attitude of a certain barista is beyond unprofessional. This was not my first time experiencing her. 5 baristas behind the counter all chatting it up while customers waiting patiently. I waited 10 minutes for 2 unwarmed (didn't ask) breads and a latte. Waiting patiently with several customers (11:45 am) and asked where my coffee was. I had been waiting 10 minutes. I was rudely told 'just to let you know the average wait time is 12 minutes'. Instead of apologizing for the wait I was spoken to in a rude manner while the other baristas just kept chatting away. This was my 2nd occurrence with same barista. I will not give my business to this location again. Too bad I can't support my little town that I love because of poor business attitude. read more

The manager totally blamed her employee for not making my drink right! She handed me these 2 drinks! Mind you, my daughter saw that lady make these!!! Hahah she said.... it's Father's Day! I said.. AND??? Your a woman! She comments I'm a single parent! Me: CONGRADU-FUCKING-LATIONS!!! So am I! I still have only a vagina!!!! Just refund me my money! See photo of 2 exact drinks she couldn't do exactly the same! Super sad that she would throw her employee under the bus! So I gave the young gentleman my refund and apologized for his managers actions! Hopefully he goes to find a new job! Or that manager gets fired!!! read more

WOW!! Great service and it was super fast. Sofia working in the afternoon was super friendly and nice!!! Needs employee of the year and a raise! read more

Starbucks - Coffee & Tea Near Me - Hercules, California

What appeared to be a manager ( older than young girls there) or supervisor came out of back to help with the long line at both the pick up and order line. She was extremely dismissive and unfriendly when I told her the dark roast ( in air pot at 8 am) was bitter and not fresh. She said it was just brewed ( which usually means too busy or lazy to brew a fresh pot). I told her maybe someone made it wrong and could she please make fresh. She ignored me and went on to next customer. We are full time RVers and have been to Starbucks all across US. I rate this down at lower end. I am giving the one star for the sweet demeanor of the other young employee at register. What we call "our Starbucks" in Folsom on Old Placerville rd. Would have made another pot in a heartbeat. Just a note, why can't Starbucks afford more than one brewing pot? There coffees are in airports and they only brew with one pot! Never come here again! read more

It was a nice Starbucks. Fast friendly service. Clean dining room. Convenient parking. Reduced fat turkey bacon sandwich was quite tasty.