2 Stars for cleanliness and good resolution, but lacking training, knowledge, and poor communication skills. That said, I'm a huge fan of Jamba Juice and my family and I usually haven't had any issues here in the past. Hopefully, this will be a good learning experience for the Manager and the Staff so that, in the future, instead of making the customer feel more like they are the problem, the manager and the crew can display more empathy to make sure their customers feel more valued even if the transaction was for a $1.00 (or free in this circumstance) because you can never judge by appearance whether or not you are servicing a loyal customer in that very moment.
After my visit at TMobile in the same Pinole Plaza, a TMobile Associate suggested I swing by Jamba Juice to take advantage of the TMobile Tuesdays offer for a $1.00 Impossible Burger (see pics). However when I arrived happy and excited feeling like it's my birthday, the Trainee at the register instructed me to download the Jamba Juice App so I sat outside the bench for a few minutes to download and sign up. After signing up, I came back into the store (luckily no one was in line) and the Trainee scanned my Jamba Juice Bar Code. Nothing happened and he was unable to process the offer on at the register. So he reached out to one of his co-workers. In the end, none of the 3 Jamba reps on the floor were able to figure it out. In fact, each of the 3 Jamba reps starting with the Trainee at the register took turns telling me I had to perform an Online Order by using the Jamba Juice App in order to use the $1.00 offer when the offer clearly states, "In-Store" or "Online" (see pics). Even after they realized it was also an "In-Person" offer, none of the reps were trained on how to process it at the register. After 10-15 min of inquisitiveness from the trainee to the 2nd rep and then to the 3rd rep (what should have been a quick 5 min transaction), they all decided to reach out to their manager in the back office. Manager came out and looked at my phone and asked if I had downloaded the Jamba Juice App........again. All while, the trainee just stood next to the manager silent as if he knew nothing about what's going on. I got a bit irritated so I asked the manger to ask the trainee whether or not I had downloaded the Jamba Juice App to which the trainee finally decides he would reluctantly offer his knowledge of the situation as if he was getting his tooth pulled out. Although he appeared somewhat annoyed while heating up my Impossible Burger, he seems like a good kid so I hope experiences like this will help him with his communication skills and teach him how to become more proactive when escalating difficult situations so that the customer is not being asked the same questions over and over again.....especially for a $1.00 burger promotion. Wow, that was a lot of work for a $1.00, but in the end the manager was also not able to process it at the register so she made the executive decision to offer the MINI IMPOSSIBLE BURGER for FREE to which I almost wanted to insist on paying the $1.00 because the situation made me feel more embarrassed than the "happy and excited like it's my birthday" feeling I initially walked in with. Silver lining is on my way home I came across a homeless person so I paid it forward with the Impossible Burger hopefully to make things a little more possible for him. Thanks Jamba Juice for your donation to human kindness! read more