Everyone on here complaining about the service needs to stop being soft little babies. The employees are wonderful and doing a great job. [[HIGHLIGHT]]CV people are often entitled and snobby which is a shame because it's a great location.[[ENDHIGHLIGHT]] They always crank out drinks as quickly as possible and handle difficult people well. Everyone needs to chill. Matcha lattes and Caffe lattes are always on point. Highly recommend. read more

Ratings: Location: 5/5, Service: 5/5, Atmosphere: 3/5 This is one of the good neighborhood coffee shops in the area. The location is excellent, with convenient parking, easy access, and reasonable hours. The staff is always consistently friendly, welcoming, and efficient. The coffee, tea, and drink selection is solid, and it's clear the team takes pride in providing great service. [[HIGHLIGHT]]The only reason I'm not giving five stars is the atmosphere, and it has little to do with the business itself.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Unfortunately, many customers treat the café more like their own living room than a shared space. It's common to see people talking or yelling loudly, leaving trash behind, occupying multiple tables with their belongings, and then disappearing for long periods.[[ENDHIGHLIGHT]] That makes it difficult for others to find seating or enjoy a quiet coffee. If you're stopping by for a quick pickup or takeaway, this place is excellent. [[HIGHLIGHT]]If you're hoping to relax, read, work, or have a conversation with someone, the experience can be inconsistent due to customer behavior.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I hope the management can encourage a better experience, because the staff, drinks, and location deserve an atmosphere that matches their quality.[[ENDHIGHLIGHT]] read more

Little care for Costumer satisfaction. Ordered Uber Eats had missing items and the items I did get were haphazardly thrown in the bag. Very disappointed :( read more

Came in Wednesday at 12:35 in the afternoon there was a female working the cash register and a male barista. The female was rude very cold in her service. Won't be coming back due to that I get you're having a bad day, but don't take it out on your customers. The male barista was super chill and friendly. I definitely would come back for his service. There was no reason for the female to give me attitude whatsoever. I very rarely come into this Peets and due to her poor attitude and Customer Service won't be returning. The community comes to coffee shops for many reasons being treated poorly, and attitude is not one of them. read more

Hey Peets Vaping is not smoking. You cannot enforce NO SMOKING on vaping. The law is clear. Vaporizers DO NOT create smoke. They create mist like FOG which rapidly dissipates. So, you're getting sued. "NO SMOKING within 25 feet" sign refers to combustion under CA Government Code §7597. Vapor is not smoke, not combustion, and not covered by that statute. Unless the sign SPECIFICALLY says, "No Vaping or smoking," the smoking rule does not automatically apply to vaporizers. You cannot enforce any policy outside on a publicly shared sidewalk or walking mall business area curtilage. Your purview does not extend past the front doors of the establishment unless located in a privately owned property and not in a conglomerate shopping center open to the public with free public access generally accepted and known. This is strictly factual and legally accurate. You called the police on me and falsely had me harassed and trespassed because you think vaping is a crime. Well, it's not and your store and crew are 100% wrong. Therefore, you will pay me for the embarrassment and harassment received by your location. Notice: Any correspondence, letters, notifications, emails or response to this review in any way by Peets Coffee CV can and will be used against you in a court of law. See you in court Peety! read more

This place is going down hill, especially since they sold it! From the homeless there all day and night, seems like they may think this is their private offices. Worse is Adison! Daily has no smile, no customer service, no management skills! Watches if you take one too many sugar packets and looks at you like you committed a crime! IRRITATING any time she's there! The food and coffees, can you get more people that actually care about the craft! And heat up the food with care, not half a** and slam it in the bag smh. For their prices and wait times, you would think that would be priority. read more

Ordered banana protein matcha and no taste at all. The guy keeps talking and not making the drinks right!!! read more

Peet's Coffee - Ordered banana protein matcha and no taste at all. The guy keeps talking and not making the drinks right!!! - Coffee & Tea Near Me - Castro Valley, California

Like many of the recent reviews, my 3/5 Star rating is primarily due to the service. While I understand this Peet's Coffee location is busy, service should never take a backseat in the restaurant business. In my experiences, the cashiers are dry and unhelpful. I suggest having your order memorized and ready when approaching the register. While waiting for the beverages to be made, overhearing how unhappy the staff is with their hours, the busyness, etc, is not pleasant. I suggest keeping those conversations private and out of ear-shot of customers. Occasionally my wife craves Peet's which is why I come here; but I get far better service at my local Starbucks and Philz locations. Drinks usually taste good so I do appreciate that aspect. read more

If I could give a zero, I would. I went into Pete's coffee for teacher appreciation day, which offers a small tea or coffee so I asked for a drink similar to a medicine ball from Starbucks. The lady Christine proceeded to act like she had no idea what I was talking about, so the other representative told her how to make it. She then went on to tell me that she had to charge me extra for the lemonade, even though it was gonna be free for teacher appreciation week, so I therefore had to ask for a manager, who absolutely said that it is free. This woman was rude, unhappy, and had a horrible attitude. I will never come to this pizza again just because of the employee by the name of Christine, who is working on a Tuesday at 5 PM.. the manager and the other employee apologized to me for her behavior. Ridiculous!!! read more

Food was great and fast ! But the cashier was very rude. We came today with group of friends coming for the first time . She was not happy to answer our questions. We took little longer to decide what to get , she was upset that we were take long .Definitely will not come back . No name tag. read more

Visited Peet's in Castro Valley while in town from Las Vegas because we hardly have any there, and I was genuinely excited to go. Unfortunately, the barista who helped me was rude and completely ruined the experience. The rest of the staff seemed nice, which made her attitude stand out even more. If you hate dealing with customers that much, maybe customer service isn't the right job. What a huge disappointment from a place I was actually looking forward to visiting. read more

[[HIGHLIGHT]]Thank you Peet's for always putting a smile on my face and an extra pep in my step --- energy, music , baristas 10/10[[ENDHIGHLIGHT]] read more

My current go to drink is the Golden Caffe Latte, with Whole Milk, Extra Hot, and Light Golden Turmeric Ginger Syrup. The convenience of ordering ahead using the Peet's card, combined with the discount from purchasing gift cards from Costco is terrific. Most times, we're able to walk in, grab our drinks, thank the barista, drop a dollar or two into the tip jar, and we get to bypass the long line waiting to order. Most times, we're not even in the store long enough to notice the ambiance. Alfred would still be proud. read more

The staff is friendly (on certain days ) and the food and drinks are awesome ( but they didn't warm up my cinnamon coffee cake ) [[HIGHLIGHT]]there have been major incidents when homeless people would come up to customers including me and my friend and ask them to buy a coffee after I saw him get a coffee from another customer.[[ENDHIGHLIGHT]] I still plan to come back I love Peet's but the pistachio rose latte isn't my favorite at all gotta do something else read more

Even though many of the staff here are very friendly and professional, [[HIGHLIGHT]]today I saw them allow in a pet (little rat dog, barely a puppy, pulling on leash-- obviously not a service dog as service dogs are expected to act professionally and puppies are too young to have completed training) despite the no-pets rule.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When businesses don't uphold their no-pets rule, it makes it an unsafe space for me to go with my service dog, where I have to be worried about people's untrained pets approaching my dog while he's working.[[ENDHIGHLIGHT]] Really disappointe. read more

A cute place to drink coffee and chit chat or study. The drinks are very good and so is the food. read more

Peet's Coffee - Coffee & Tea Near Me - Castro Valley, California

- Matcha Green Tea Latte w/ soy milk ($6.15 + $0.75 for soy milk substitution) Besides loving Nirvana Soul's matcha latte my other favorite spot has got to be @peetscoffee!! The rich flavor of the Matcha makes my mouth water and intermix with soymilk makes it even better - it's so so creamy and I love how it's not too heavy after drinking this drink. I definitely, would 10/10 recommend you all to try it! read more

Peet's Coffee - Coffee & Tea Near Me - Castro Valley, California

I love Peet's coffee and pastries which the 3 stars is for. The cashiers I find very cold and unfriendly. I said hi twice to the young woman with the light brown hair before she responded. The previous visit the older woman with glasses responded coldly when I spoke to her. The San Leandro location has much friendlier employees. read more

No whole milk...seriously? I could literally walk to Safeway. Not at all impressed will stick to making my own. Arabian Mocha Java :- from Peets online read more

I really like their coffee but I am used to their employees knowing what their drinks consist of. I forgot that a Black Tie was really sweet. I asked the barista if it was and she replied with a nonchalant, "No". No expression whatsoever. I should've said I wanted less of whatever sweetner they put in it, however, I trusted her judgement. After I got it, I sat down and took a sip of my expensive, small size and it was not all I wanted it to be. Really sweet and it knocked out too much of the strong coffee taste. My friend ordered the same thing and felt the same. I will not be coming to this location often in the future. read more

Spacious and clean...easy app to order from, drink always ready as promised, simple pickup and never too crowded inside that you feel uncomfortable. Plenty of drink and food options from savory to sweet with seasonal items. Staff friendly enough and my latte is always prepared extra hot as requested. Located in the busy shopping area as Safeway so parking and leaving can be a little challenging during peak times read more

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Huge shout out to Ryan and Mariha at the Castro Valley Peet's store #1117. I was on my way to OAK airport Sat am when I realized I had forgotten my purse and ID at home. I stopped at Peet's so someone could bring me my purse and hopefully still make my flight. Needless to say I was very upset and anxious. Ryan and Mariha were so kind and calming. When I ordered a coffee and sandwich for my sweet son-in-law who was bringing my purse to me, I realized I didn't have my wallet to pay. Ryan told me it was on the house and even offered me coffee/ treats. Ryan and Mariha went above and beyond to help me out. They are angels on earth. Thank you!!!lll read more

Best Coffe shop to start your day off right! I order from here frequently. They treat my husband and I with respect & care. They have our order ready quick. The only request I have is consistency. One day my Coffe is amazing. The next it's a lil more empty & just tastes more like milk. Each barista makes it different. It's truly a surprise as far as what the Coffe will taste like each time. I get excited when it's the way I like it I can tell by the color right away lol! I recommend the sugar free latte either iced or hot is good! [[HIGHLIGHT]]I love this place though & the friendly people who work here give it a refreshing atmosphere especially when I'm a hurry from daily life.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Honestly I'll take a decent Coffe if I can get a good start to my morning with a positive vibe & that's exactly what we get here every single time:)[[ENDHIGHLIGHT]] read more

Wow been coming here for years and never thought of writing them a review! Well, let's start with the basics, great coffee, even better service and a every once in a while when I'm craving something sweet, Peet's doesn't disappoint. I very much like their medium roast daily drip coffee. And today I had the chocolate chip cookie, and man!!!!! Shout out to Anthony for being polite and attentive. read more

Peet's Coffee - Chocolate chip cookie - Coffee & Tea Near Me - Castro Valley, California

Peet's has really gone downhill in the last couple of years. The chintziness of this place is just astounding. And they blame everything on "the pandemic!!" Come on, no health advisory has mandated that you cannot have paper plates or regular plates on which to serve food. When you buy a baked good and you want to eat in, be prepared to eat out of a paper bag like some uncivilized person. The Fort Knox has a run for its money the way Peets employees hoard the chocolate shaker! Should you dare to reach for the chocolate shaker at the counter, prepare to have your head bitten off for such a grave infraction. Again, they blame it on the pandemic. What a discriminating pandemic that it only affects the chocolate shakers and not the cinnamon shakers!! Still the coffee had been good, but alas that too has suffered. What used to be rich and robust coffee now tastes watered down and moldy tasting. I am sorry to say that the employees are dropping the ball and there is no responsible oversight of this facility. Stop gaslighting customers by blaming everything on the pandemic and clean up your act! That you hardly have food items is not the fault of the pandemic, nor is the lack of serve ware or the chocolate shakers. You are just being cheap, hiring inexperienced staff and not training them properly and it shows. read more

Awesome staff. Always smiling and helpful. Drinks are to perfection. Best coffee in town.

I enjoy getting my coffee and my bites from Castro Valley Peet's! My order is always correct and the bite's quality is consistent! I LOVE THE CUSTOMER SERVICE! The team members never disappoint and are always in a GOOD MOOD! They make my day! read more

My wife and I received a promo. Free mocha coffee. Expired on 1/1/25. We arrived at the Castro Valley location at 4:05pm. We were told that Peet's location was closed at 4pm. Wow. Your website did not indicate your locations were closing early on 1/1/25 (ie. closing at 4pm). Needless to say, my wife and I were extremely disappointed we missed out on the mocha coffee promotion. We then decided to patronized Starbucks for our coffee. At a minimum, Peet's owes us an apology for closing early even though the website made no mention of closing early on 1/1/25. And a free coffee/mocha and pastry item for myself and my wife. I await your reply. read more

Girl with the long brown hair is completely more into gabbing and chatting about her social life and with her coworker than actually making the drink! I placed my order at the register with one girl. Then I stand off to the side waiting for my drink to be prepared. I kid you not. The girl and guy making drinks just stand there for 7-10 minutes talking about their after hours lives, their college classes, all while I'm waiting for my drink. They don't even start making it! She's so focused on him and their conversation about outside social activities. Finally almost 10 minutes of this and she starts making my drink. What do you know, about 1-2 minutes into making it another customer comes up and asks for his drink to be in another cup or something and has all these little requests a mile long. Transfer the cup. Get another cup. Get a cup sleeve. Reduce the temperature. Etc. The girl then stops making my drink and attends to the customer for 5 minutes. Then she goes back to talk with her coworker after finishing with the interrupting customer. Finally she finishes making my drink that I've now been waiting nearly 20 minutes for which should've taken 3 minutes at most. This is the college aged or early 20-something white girl with brown hair. Where do they hire these people? Don't they know they have to actually work and not gab and also to tell customers who interrupt to "please hold on a moment". This is ridiculous. Horrible place. read more

Been going here for years when I am in the area and customer service never fails! Parking can be challenging when lot is full. Best to have someone run and pick up drinks. read more

Peet's Coffee - Coffee & Tea Near Me - Castro Valley, California

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It's a shame how terrible the customer service is at the cashier. I just wanted to get a coffee before work and the cashier was more concerned about talking with their friend that wanted a water fill up. On top of that I possibly got the worse coffee I've ever had in my life. Definitely will be going to the Starbucks in the other plaza instead ! read more

Yesterday my wife's cappuccino had froth only, no milk. Today the coffee was fine. However, this being my first time in this store, I missed seeing the sign where on line orders were set. I asked one of the employees where I might find my order, his rather rude response was to point and say, "Over there where the big sign is." Hopefully this is not how management wants their customers treated. read more

I'm a Peetnik and this is my first time at this location. It was a Saturday morning. Parking was a challenge. Peet's was packed. That's great! People here appreciate good coffee. Finn was friendly and peppy and knew what drink I wanted as I fumbled my words trying to customize my drink. That usually happens before I get caffeine. The line was long but it's okay. Peet's is always worth the wait. But not today. I ordered a dry cappuccino and what I got was something more of a latte. The cup was heavy! Cappuccino is mostly foam and when you order it dry, the cup should be light! The barista happily remade it but I had to wait a bit more. She said she didn't know I ordered it dry. The 2nd cappuccino was good. Lots of foam. It was perfect. Thank you. read more

Peet's Coffee - Coffee & Tea Near Me - Castro Valley, California

Mocha frappe with extra chocolate drizzle - good, not too sweet, drizzle on the sides only not on top, well blended very smooth.

Pete's Castro valley is the slowest coffee house. If you don't have any place to be it's ok. I mobile ordered 10 minute before I arrived and still waited 12 minutes in a packed coffee shop. It's a pricey venture so waiting so long discourages me from ordering at all. The coffee was satisfying but not worth the price or time read more

I visited Saturday at 10:30 am and they are super understaffed. 2 ppl actively working just the bar, one on register and one for both food and coffee. They could not keep up with the mobile and counter orders. The order took about 25 minutes for one cappuccino. Peet's needs to support them with more crew. read more

Another update: I obviously keep coming back here because I love the coffee Since the invention of their app and mobile ordering, I've become a die hard customer again! I have to go into the office twice a week now and those are my Peet's days. I can order before I leave my house and by the time I get there, my coffee is perfect and waiting for me. This has been a total game changer! This morning I got there and the line was to the door, but I was able to walk in, grab my coffee, and leave! I'm also not sure if there has been a change in management over the past few years, but the service is incredibly friendly and the place is always really clean! read more

No matter who I get served by at Peet's Coffee in Livermore I always get great service. The quality of the food is always consistently good. I like that they offer both in person and online ordering. [[HIGHLIGHT]]I like that they provide both indoor and outdoor seating.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]A lot of the Starbucks franchises are eliminating their seating.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I use to meet a friend for coffee at the Starbucks in Castro Valley, but when they remodeled it they eliminated all customer seating.[[ENDHIGHLIGHT]] read more

Came here to get some work done in the late afternoon. I ordered a coconut black tie from a friendly young lady. My order was prepared quickly for me to grab a seat and start working. No issues with the product/ staff. There were a few unmasked people just hanging out but there was enough space to spread out if you need too. 3-stars because there's no wow factor in the commercial coffee shop experience. read more

Wow! This location knows how to provide impeccable customer service! I had a wonderful experience here even though I was in and out in under 5 minutes. The employees were SO kind, amicable, and friendly! My drink was made SO quickly. It was made perfectly, and I have zero complaints. This is a wonderful Peet's location and I will be sure to come back next time I'm in the area. Thanks, Peetniks! read more