1. Pearson Moving

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Gilbert, AZ

Pearson Moving

3.1 (107 reviews)
Closed • 7:00 am - 5:00 pm

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Unprofessional pack of mirror, lamps, and random items without packing protection

Pros: On time and under budget. Cons: Inadequate packing, Unprofessional handling, Negligent The packing crew arrived on time and finished early. Maybe that should have been the 1st red flag. I questioned the adequacy of the packing but was assured by the Operations Manager that this was his best crew. On the day of delivery, we open the door on the back of the truck and there is broken glass everywhere. The glass was from my patio table that not properly packed and secured. Instead it was placed on top of the everything in the back of the truck. This was a cross-country move and the driver admitted the truck was leaking but made no effort to switch trucks. Nearly 40 pieces of furniture were damaged during the move. Except for the 4 nights stands and 3 dining chairs, every other piece of wooden furniture was damaged. Every wall-hanging picture either had shattered glass or broken/damaged frames. Lamps were packed in a planter box without protection. Lamp shades were on top of the packed goods in the truck resulting in stains and scuffs. Boxes were packed without protection including a damaged mirror loosely packed with lamp bases (also damaged), a vacuum cleaner, and garage tools. Another box included an unprotected computer monitor that was scratched when packed with hedge clippers, a mini chain saw, other garden tools. I've moved cros-country three other times and this was by far my worse experience. I didn't buy the extra insurance because I expected Pearson to provide a professional service. If after reading this you still decide to use Pearson, buy the extra insurance because they obviously don't care about your household goods. Or, better yet, save your money, give your buddies a couple cases of beer and you'd probably have a better experience. If you want to leave your email, I'll gladly share my 28 page PowerPoint file that I submitted for the insurance claim or any of the over 100 pictures I took. Good luck!

Jessica L.

I have no idea why this biz doesn't have 5 stars I've used them over a dozen times for my staging business and they are beyond reliable, reasonably priced and efficient with my moving needs! They do such a good job finding friendly, sweet movers whom are always right on time. I never use really heavy furniture to move and think all should remember they are humans and extraordinarily Heavy items are always a risk to move. Just noting from other more negative reviews made here. I cannot sing their praises enough! Excellent moving team.

They slit the pedestal base
Tina C.

Let me preface that Pearson is affordable and great at communicating. As for their movers, they need supervision from a tenured mover. The day of pick-up, they damaged 4 different pieces of furniture along with 2 door frames. Never said a word to us. On the unloading day, we saw several different pieces damaged. Allen was great and took proper measures when it came to ensuring items can come into the home by removing doors etc. the other kids they had did not put items together, flipped furniture upside down when they should not have been and did not put pieces together like they said the would. The younger kids were on their cell phones a lot and when you are paying by the hour, this is frustrating. Allen was a work horse and wish he was there on loading day.

Greg W.

Wow, as you can see by their recent reviews, Pearson Moving is staying true to its level of service. "It's Crap." When I filed my claim for the damages they made to my $4000.0 frig, I outlined several problems, from the level of professionalism to the quality of work they performed. Do NOT hire Pearson's moving. The team of 3 very young movers with minimal experience neglected to take apart my frig correctly, thus damaging my frig in about seven places. At one point, my frig was stuck in the front door for 10 minutes, being pushed and pulled, when I noticed they didn't remove the nub screws left on the frig after they removed the handles; this was plain lazy and sloppy!!! By then, it was too late. The damage was done. Their Services Manager "Logan" told me he'd work with management to make this right and call me back on Monday, April 29th. That day came and went. I noticed a deposit had been made in my account of $200.00 + dollars. Since I'd not formally heard from Logan, I assumed, "Shame on me for doing that." This was for the poor moving services, and there was more to come from the claim I'd submitted for the damages they made. Boy, was I wrong! Not only did I have to track Logan down to get an explanation, but he lied and told me this was all they would do for me after stating he would make this right. I asked for a call from someone with absolute authority and was told I doubt I'll get one. @Kyle Pearson if you read your review, things aren't looking so good; perhaps you should reach out directly to your customers. This is NOT good business practice! I am an extremely disappointed customer. BTW - the treadmill is a whole other story.

Update... the movers dented the corner of my stairwell (actually dented the metal underneath the drywall/paint). I reached out to Pearson's and they said they'd give me $5 for paint (when my property management company is charging me quite a bit more of the damage). They then claimed it happened during my move into the property (without seeing the actual damage other than in pictures) and even with evidence of the wall perfectly fine 5 days prior to the move (clearly not a move in issue when I moved in March 2020) they still refuse to refund me for the cost to repair the damage. Pictures posted of damage and screenshots of pictures of the damaged area 5 days prior to the move (clearly not damaged) Also to add to owners response.... I was not notified 48 hours prior to my move I was texted 2 hours after they were already late saying they'd be there at 12 (I was scheduled for 7:30 move in, not 8) and they still did not show up until after 2:30. BEWARE of Pearson's (a company that tries to justify their poor customer service )

Ruined headboard on brand new Pottery Barn teen $1000 bed.

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3 years ago

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4 months ago

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9 months ago

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7 months ago

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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Dakota E.

Thank you so much Jewels!! We appreciate your trust in our business!

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1 year ago

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3 years ago

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Dakota E.

Thank you Gabriel. We really appreciate your continued business!

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2 years ago

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4 years ago

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3 years ago

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4 years ago

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2 years ago

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2 years ago

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Thank you Chris! We really appreciate the opportunity to serve you!

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3 years ago

They were able to assist with this and reconciled this They did a great job of helping with this. I recommend this company 10000%

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4 years ago

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5 years ago

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2 years ago

I have used Pearson moving 7 times and every move has been very professional, movers showed up on time and everything went well all 7 times.

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Dakota E.

Thank you Nancy!

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6 years ago

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3 years ago

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2 years ago

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3 years ago

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4 years ago

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2 years ago

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Dakota E.

Thank you so much for this amazing review!!

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2 years ago

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4 years ago

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Dakota E.

Thank you so much for such kind words! We appreciate your business!

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4 years ago

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3 years ago

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4 years ago

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3 years ago

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3 years ago

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Thank you Andrew! We really appreciate your business!

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3 years ago

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4 years ago

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5 years ago

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4 years ago

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Dakota E.

Thank you Frank! It was a privilege to work with you again!!

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3 years ago

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Ask the Community - Pearson Moving

Do you offer long distance moving? If so, how far are you willing to move a customer and what is your pricing for long distance moving?

Yes we do! We are a licensed interstate carrier and we service all lower 48 states. Thank you for the question!

Don’t See Your Question? Ask Away!

Review Highlights - Pearson Moving

“From the moment I talked to Kyle on the phone to the moment his guys walked out of my door from my new home was an excellent experience.”

Mentioned in 22 reviews

Read more highlights

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For the past decades I've lived in the Valley we've always used Two Men and A Truck when we move…read moreand they do a perfectly fine job. This month we needed someone to do a crosstown move for our son. Two Men's quote was extremely high so I researched a bit and found the stellar reviews of Just-In Time Moving. Since their quote was almost half the price (!) we decided to give them a try. You wonder if paying less means inferior service or other problems. That wasn't the case at all. Communication was great. Eric and Miguel showed up right on time (one of those dreadful 110° Phoenix heat advisory days) and worked quickly and carefully. We were very happy to have found this company and are pleased to say they'll be our local movers going forward.

I hired movers from this company who originally had a 2.0/5.0 rating. I had the worst experience. I…read morewas quoted $415 for a 2 bedroom with one bed, no dressers, the other room was used as an office. I was quoted a minimum of $415 which included 3 hours and a $40 surcharge. First, the owner never sent me a written quote. They were fast; however, one of the movers whose name was Miles, scared me by yelling to the top of his lungs out of frustration because he couldn't get the bed together because he had all of the screws tightened and anyone who puts together anything would know bit to tighten the screws all the way until those screws are in the correct holes and then you screw them in. I went in the room to give him that tip but was scared the entire time he was in my house due to his behavior. Then when they got done, the paperwork showed that I was being charged an extra hour of travel time when my move was less than 15 minutes apart and I was told that they needed to stop at Walmart to get T-shirts. I made the payment in full along with an additional $60 because I just believe in tipping and always have, besides the other guy was excellent. Great customer service and he was friendly the entire time. Any way, I went through the contract after they had left and noticed that there was nothing in the contract that stated that I would owe a 1 hour transportation fee now was I ever told this verbally. So, a day after the move, I sent the owner a message and he proceeded to go back and forth with me. However the most disturbing message was the one below verbatim: "I'm so sorry you're so broke that you can't pay the movers for a move that they did well for you. Send me your address. I'll bring you cash next week. I would love to meet you." This company is way to green and they need to learn some customer service skills before doing business with the public. I wouldn't recommend them at all.

AAction Movers

AAction Movers

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Aaction movers made my move not only easy and stress free, but they also have restored my faith in…read morelocal movers. I know that theyre owned by United Van Lines but I had read some bad reviews about them and decided to use them because I've always used United and I just hoped for the best (also got the top tier insurance just in case). Everyone was professional, from the management to the movers. Hopefully I never have to move again, but if I do i'll be using aaction movers. Tim

I would give zero stars if I could. This company picked up my household goods on June 28 (charged…read moremy CC for the full amount) and then decided to split the shipment after it was taken to the warehouse. Long story short i received the second part of my shipment on August 5th. They never asked me if I wanted it split and when I called the office Tamera was rude and belligerent. When I asked for the general manager's name she responded I'm not going to tell you". I asked her to transfer me to his voicemail and she refused. The manager Chris did call me back later in the afternoon and assured me it was common practice to split shipments. I've moved 20 times during my husbands career and I knew that was a lie. He said he put necessities on the first half of the shipment and my late arrival compensation would be based on the arrival of the first shipment. His idea of necessities is different than mine. Unloaded were my Christmas trees and ornaments,ladders and tool box. What wasn't on the shipment were lamps, plates and clothes. Also he complained that he wasn't making any money on the move. I have damaged goods, 6 missing boxes and enough frustration from this company to last a lifetime. I give you fair warning NEVER use this company.

Pearson Moving - movers - Updated November 2026

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