My experience didn't start off great. There were shipping delays, and when my PC arrived, I ran…read moreinto an issue that prevented me from enjoying it right away. I was understandably frustrated. That said, I want to give credit where it's due. The MetaPC team took ownership of the situation, stayed in communication, and made things right. They worked with me to resolve the issues, followed through on their commitments, and showed they genuinely cared about making sure I was taken care of. Problems can happen with any company, what matters is how they're handled. MetaPC earned my respect by standing behind their product and their customer. I'm happy with the resolution and appreciate the effort the team put into turning a frustrating experience into a positive one. Thank you to everyone at MetaPC for making it right.

Overall: 6 Stars from me!…read more ________________________________________________ Visit: 2026: 6 Stars from me! Location: Gilbert (1st Time) My mentors PC had a secure boot fail on an all in one. After trying to do it myself and not succeeding, dropped it off to let the pros do it. Dropped it off at 5pm and it was ready the next day. Was only charged for 1hour of service Fantastic service, communication, speed and quality. ________________________________________________ Visit: 2025: 6 Stars from me! Location: Phoenix Was getting my pc ready for BF6 when I ran into an issue with my HD and secure boot. They were able to quickly find out the issue (loose connection with my HD. Just as quick they were able to repair it and get it back to me same day as I dropped it. OUTSTANDING service, care, and treat you with respect and honesty. ________________________________________________ Visit: 2024: 6 Stars from me! Location: Phoenix Need a repair for a strange sound from my pc. They helped to figure it out via email. Then on the visit to have it fixed, I was treated with respect and never felt like I was being talked down to. Trogdon, Drew and Chris were some of the nicest folks I have ever met. Time flew by as I relaxed and played some forza and watched rick and morty on tv! You will not regret it. ________________________________________________ Visit: 2023: 6 Stars from me! Location: Phoenix They fixed an bad shipped PC that I got from another company. If you are looking for a great place for support, replacements and pc shopping, then look no further than META PCs. They treated me fair and with respect, and I know nothing about the insides of pcs. Check them out online and in person here in Phoenix. Will be back there for my next upgrade. ________________________________________________

I found The PC Guy by a web search…read more I scheduled the appointment for a few days after my new computer arrived. The technician, Elijah, called 30 minutes before arriving. He arrived as expected and after showing him the new equipment, he got right to work. He transferred all data from the old desktop hard drive, external hard drive, music and then arranged all the apps to the positions I had on my last monitor. He even downloaded the apps. Everything was seamless. There was no way I could have handled the job myself. Great work! Five out of five stars!

My computer was running slower than me (and I am old) so I appreciated John's quick call back and…read morehis clear instructions as we worked through my problem remotely. It's nice knowing that there is someone out there who knows what they are doing and is so willing to help. Great customer service!

Best shopping / buying experience i have ever had. Very knowledgeable and friendly staff they had…read moretons of different configurations and super cool cases. local business was a big plus for me as any problems I have they will take care of it for me. Can't recommend this shop enough.

Brought in my wife's computer because one of the fans was making a noise randomly. Within seconds…read morethey found the problem, fan on the GPU was not always moving. Wife decided for an upgrade and Noah was able to suggest a GPU that my current power supply could handle. Kept the old GPU for future repair and wife was happy with the new GPU. Great experience and will be returning when our Costco computer fails again.

Helped me out with a broken screen, perfect repair and price…read more Only downside - and this is very minor - is that it was a bit hard to find his shop at first. Now that I know where he is I'll be returning it and when I break my phone screen again.

Fantastic and very quick! I needed the cracked glass screen on my iPad replaced and it took less…read morethan an hour. I had planned to drop off my iPad and check out Ikea down the road and I received a call just a few minutes after I got to Ikea that I could pick up my device. Plus, I received estimates from a few places and this place was the best price. Responses, services, everything was easy and efficient. Look for the sandwich board outside the shop as it's kinda tricky to find.

These folks were great. I had a complicated issue with a new AMD build, (bent socket pins.) I had a…read morecouple of other guys look at it and none were able to repair the board. I did a YELP search and Desert Computer came up towards the top of the list. I'm glad I reached out. A short time of it in their shop, I now have a screamer of a PC up and running! I've built many pc's but this one with the damaged board was beyond me. Thanks for making this one rock! Tawn

Excellent service, friendly, and did an amazing job getting my laptop running better than new,…read moredefinitely recommend

I found it necessary to upgrade my 15 year old computer to move into the Windows 11 world. Beyond…read moreall the data and photo files I'd accumulated over the years I wanted to be sure that all my software programs made the move with shortcuts and passwords etc in tact so that the transition was as smooth as possible. The Surprise Tech Guy (John) exceeded all my expectations. Both my old and new box were picked up on time and returned on time 48 hours later. Appointment's were confirmed by text and email. A very professional operation. I was happy to find that all my files and software were intact. The only difference was the incredible speed and storage of the new box. John even circled back to resolve a minor issue with my wireless mouse and keyboard. A very satisfied customer who has found the only tech resource needed going forward. Thanks John Brian C

Excellent very happy highly recommended this company great value for the money! I had issues with…read moremy TV they did great!

Dominic was absolutely professional in every aspect of the Install very reasonably priced highly…read morerecommend this young man

Had an overheating issue. Due to failing thermal paste. Dominic was able to quickly repaste my…read morelaptop and get me back to enjoying my computer again.

Quality service, very knowledgeable, and quick to respond…read more I highly recommend his service for most computer repairs and especially MAC computers. Thank you for your hard work and making our lives easier.

Fantastic. Cooler was bad. CPU overheating. Done in 12 hours. Competitive pricing. Available and…read moreresponsive.I work until later in the day and he was willing to let me drop off after hours, which is a big deal because most places close at five. Pricing was fair and competitive. 5 stars.

Service was good, but price was both too high and misrepresented…read more Update: The store contacted me and refunded the amount that was misrepresented. Their customer service was quality throughout the process. I think the price was slightly too high, but not a major problem if fairly represented. I recently took an old laptop in from a deceased family member. As a computer scientist, I'm perfectly capable of getting the data off myself, but didn't want to spend the time on it. Data Doctors took a $60 deposit to assess, then called me to let me know it would be $140. I don't agree that the $140 is a fair price, but the sunk cost made it unappealing to go elsewhere, so I went ahead. Upon retrieving the data, they let me know the total cost was $200, that the $140 did not include the deposit figure. This was not communicated to me until time of purchase. The service was timely and as described, but the price was both unfair and misrepresented. I would advise anyone concerned about the cost of service to steer clear. Data retrieval services are priced at either $100 or $200 from them, but it appears that no realistic case would ever result in the $100 cost.

I took my computer to Data Doctors to download photos. They quoted me a reasonable price, but then…read morethe price was increased to almost $200, a much higher price. I changed my mind and asked for a refund of the initial fee. The guy was extremely rude and yelled at me on the phone, telling me never to come back to Data Doctors! I didn't curse at him or yell at him. In hindsight, maybe I should have just let it go. But I didn't think I deserved to be yelled at. I understand that people work hard for their income, but there was a better way to handle this than yelling at the customer and telling them that they were not welcomed back as customers. And of course, I will honor that and not come back. Also, I have been a customer in the past and have always been very happy with their service. i guess things have changed with customer service.

I had a really good experience at this Best Buy on my recent laptop shopping. Unfortunately, my…read morelaptop fell and the screen cracked so it was time to get an upgrade. Wow I probably could've just gotten the screen repaired. The laptop itself was over four years old, so it was time to get a new one, especially since I use it heavily for work. On this occasion, I had been looking at getting a HP Omni three as they had a special at Costco but they did not have any at the warehouse to try. I noticed that at Best Buy they did have that HP Omni three to be able to try on display to see if I liked it. And I'm so glad that when I tried it in person I discovered I did not actually like that laptop setting. So thankfully, I had to help from Tarj and Maddie. Tarj showed me the Lenovo yoga two and one 14 inch laptop, which was on sale due to their 60th anniversary of being in business. I like Lenovo's but usually they're a little bit out of my price range so I was really excited because this one was like $500 off so it was within the price range that I wanted to be in for my new acquisition. I really battle between the Lenovo yoga and the HP Omni X 2-in1. So I made some notes, went home and did a thorough evaluation of which would be the better purchase based on my usage for my work and then also durability. Hands-down Lenovo yoga was the winner and actually the percentage was higher for the sale off and so was getting a really good deal as opposed to you could typically get that Omni X closer to about the price that it was being offered however, for the Lenovo it was solidly $550 off and the processor was made in 2026 so I was getting an updated. So I end up ordering the laptop on Best Buy's website using my credit card because with my credit card provider I would get an additional year warranty and that also include accident insurance for up to $500 so I ordered it on the website and opted to pick it up. Usually pick up process is pretty easy, but I think because this was a high-end purchase it had to go through some additional verification to ensure it was not a fraudulent purchase. Again on this day, Tarj help me by calling the verification center, and making sure that I can take my laptop home without having to come back since I was coming from the gym. I so far and really happy with my purchase and happy with my experience at Best Buy. I did sign up for their $29 membership which allows me to try this laptop in my home for the next 60 days which is a little bit longer than the traditional 15 day return policy. Check this place out all the staff there were really friendly and I'm happy that there were nearby and helped me when I was in a bind so that I could get back to work.

Extremely Disappointing and Uncomfortable Experience at Best Buy on Ray Road in Phoenix…read more This evening around 8:00 PM, my husband and I visited the Best Buy on Ray Road in Phoenix with one of our sons. We were there with every intention of purchasing PC systems for both of our boys. This was supposed to be an exciting shopping experience because we were planning to surprise our children with new computers. When we entered the store, we were greeted by a male employee at the door. I asked where we could look at the PC systems, and he pointed us in the appropriate direction while speaking into his headset. We were then assisted by an employee named Taj. My husband began asking him questions about the computer systems, and at one point asked if he could show him some camera holders. While my husband was speaking with Taj, I remained in the PC area with our son looking at the different systems. Shortly afterward, another employee, Lacy, approached me asking whether I needed assistance. I explained that we had already been helped. However, she continued lingering around me and repeatedly asking questions while also communicating through her headset. My husband eventually returned visibly upset by his interaction with Taj. When Lacy continued questioning me about the PCs, my husband politely explained that we had already been assisted. Rather than acknowledging him, she continued directing her questions toward me. Shortly afterward, two additional employees approached us and asked, once again, whether we needed assistance. At this point, the repeated attention had become extremely uncomfortable and felt less like customer service and more like we were being watched or monitored. The interaction ultimately became so uncomfortable that my husband decided we would take our business elsewhere. What makes this especially disappointing is that we entered the store prepared to spend a significant amount of money on our children's computers. Instead of leaving excited about our purchases, we left feeling judged, unwelcome, and profiled. As a Black family, the experience left us deeply concerned that racial bias may have played a role in how we were treated. I cannot say what was in each employee's mind, but I can absolutely speak to how the interaction made us feel and how differently the experience unfolded compared with the welcoming customer-service experience we expected. Please do not assume that a Black customer is unable to afford the products they are looking at, is merely window-shopping, or is there for the wrong reasons. You cannot determine someone's financial situation, intentions, or tax bracket based on their appearance. If Best Buy is going to promote an inclusive shopping environment, then that standard needs to be reflected in the actual customer experience. I strongly encourage management and corporate leadership to review what happened, speak with the employees involved, review any available store footage, and provide additional training regarding racial bias, profiling, respectful customer interactions, and treating every customer with the same level of dignity and respect. We came into Best Buy ready to make a major purchase for our children. We left feeling so uncomfortable that we decided not to purchase anything and will be taking our business elsewhere. This experience was unacceptable and deeply disappointing.