This location was pretty busy when I came in and spent a couple hours doing some remote work. The service was solid, and the food came out timely. I kind of came in famished and had no idea what I wanted to eat. I ended up ordering so much food, but they didn't mind giving me takeaway bags to take my leftovers home. I don't remember all the foods I ordered because it was actually quite a lot, but it was all pretty filling and delectable. Overall, I enjoyed the food and appreciated the environment because I was able to finish some work I've been putting off. read more

Panera Bread - Salad Near Me - Richmond, Virginia

This location is in terrible shape. From peeling wallpaper peeling paint, torn lamp shades, rusted privacy wall in bathroom, chipped paint above kitchen area, seating area had spills un wiped residue. The ceiling vents were filthy. read more

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App was very easy to use and delivery guy was great! Do recommend delivery! I like Panera Bread is one of my favorite salad places read more

I have no idea how the Panera brand could be attached to this place. And please note that the link for customer feedback provided in the email is broken. Where do I start? From the initial ordering process all the way through the amazingly long wait time to only then discover that they still had messed up the order, was wrong. And we were not the only ones. Customers were coming in constantly who also had gotten a screwed up order. Crazy enough is that the staff wants to argue with the customer about who is at fault for the staff messing up their order. Wow. Just wow. I know Panera is better than this, just not this location. Giving 2 stars because we haven't (yet) gotten ill from the food. Will revise later if needed. Stay away! read more

I come here at least once a week and the service is always great and food is delicious. Last Sunday I didn't have alot of money to get a full meal anywhere for breakfast so I went to panera. I waited at the window for about 3 minutes but I always wait because I asked for my bagel toasted. She came to the window and gave me the bagel for free. It made my day because I really only had enough to get the bagel and I got to save my little change I had left for the week. read more

Placed a drive up order and the app said it was ready but it wasn't. I was given the wrong order two times and was given a lot of attitude from the girl at the window. Idk what kind of people y'all are hiring at this Panera but do better. read more

I ordered a modified baker's dozen bagels to be delivered through Grub Hub. Although it was late, it didn't cause any inconvenience. It was, however, wrong. You can see your Grub Hub delivery person's route and she had another stop before me. It looks like Panera put my name on the other person's order. Grub Hub corrected the issue and and refunded my money so I could place another order. The "everything" bagels were just thrown in with the plain and cinnamon raison. NO separate bag. The plain bagels aren't a big deal but everything seasoning on the cinnamon raison bagels doesn't work. Now I'm swimming in bagels...good thing I have company coming soon. read more

I traveled from Norfolk VA to participate in a swim meet. I came to Panera early in the morning at 6:30am. The noise of the workers laughing and talking loud hit me like a tornado. They were all standing around chit chatting. I ordered a bagel with butter through the kiosk. I was summoned to pick up my order but they forgot the butter. The bagel was warm but by the time I got the attention of one of them to give me butter, the bagel was no longer warm. I also used the bathroom it hadn't been touched that morning. read more

Panera Bread - a bathroom with a toilet and a roll of toilet paper - Salad Near Me - Richmond, Virginia

Had a business breakfast here. The staff was great. Food is always good. Everything is fresh

There is a lot of room for improvement. The cashier was pleasant, but not as knowledgeable about the items on the menu. The atmosphere was tense, a vast difference from the everyday busy. My husband ordered a 16 ounce banana strawberry smoothie and when I realized it was a small cup, I asked a server about the size. She confirmed that it was 16 ounces, yet it was only 11 ounces. If I am paying for 16 ounces, I want 16 ounces. read more

I had a horrific experience on 9/19/24. Hot coffee was handed to me thru drive thru. The cup immediately starts to bend and hot coffee spills on me and inside my car. The young man apologized, handed me a wad of napkins to clean spilled coffee. He offers me another coffee...i drive away and pick up coffee to take a sip and again the lid pops off and cup bends in half and spills all over me while driving almost causing an accident..i pull over and clean myself and the spilled coffee again. This was no coincidence the cup was definitely faulty and was flimsy and thin. They should not be serving hot coffee in these flimsy cups causing injuries to their customers. read more

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I understand why this Panera has such bad reviews. The last two times I've gone here, I was disappointed. The positive here is that the food is ready in a timely fashion. The negative is the lack of taste and quality. The salad looked nothing like the pictures. Barely any leafy greens hashtag sad. read more

Panera Bread - Salad Near Me - Richmond, Virginia

The absolute worst ever!!! The chick at the drive-thru was worthless. How tf do I order a Caesar salad and get ranch dressing. My husband's sandwich was tasteless and barely any meat. While ordering, the screen literally had everything we ordered and when we got to the window they were still asking what we ordered. Of course it was wrong and we had to do it all over again. After about 5 minutes were were asked to move near the front door. Another 10 minutes. They suck. There were two other cars waiting. That's how slow and horrible they are read more

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Literally the worst Panera ever. They are so slow, customer service is bad, etc. I only come here as it is the closest Panera to my house and I am a sip club member. This location shares a parking lot with a Tropical Smoothie and a Jamaican restaurant and there is never enough parking. They'll get your order wrong every time and none of the employees know what they are talking about. I think I'll save myself the headache and go to a location further away with better service. read more

i regret i couldn't find lower than 1 star to rate this Dumpster called Panera Bread at 4701 Brad McNeer Pkwy, Midlothian, VA, it's enough to watch a couple of the staff behind the counter working on the food that supposed to be consumed by Humans , to know what shithole you're stuck in , the dirtiest place to prepare food at, nothing called CLEAN , it's nothing but a dumpster , especially their lousy manager with the pink dirty hair and the ink all over her body ( she's the filthyiest of them all ) . but the people of Midlothian never complain , they deserve this quality of food . read more

The surrounding parking could use some help, but overall you can't go wrong with it! It's my regular go-to lunch spot for when I'm in the office! read more

Ok, I went back to this location hoping that I could try another bagel. Nope, not gonna happen so they don't serve bagel throughout the day. What a shame... I ordered a Chicken Sandwich, Kettle Chips and Chocolate Chip cookie. That with the cookie brought the total to I believe 14. Not even worth it at all. The Chicken Sandwich looked good but was gross. Yuck! I couldn't eat it It actually made my stomach hurt. So as far as the regular food it's a DEFINITELY NO!!!!! For me I'll stick to the Bagels. And to pay for 14 dollars for food that makes you sick and is nasty. Why would you want to try any thing else. read more

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My wife and I have been weekly guests of Panera for nearly 20 years, chosing to go there for coffee and bagels/pastries after services at our church each Sunday. Panera has changed greatly during this period of time. They have greatly reduced their emphasis as a bakery in favor of offering full-fare fast food type offerings. This has happened during the change of ownership process which now has Panera run by a private-equity CEO. The emphasis is now on higher priced, higher margin sandwiches and large scale cost cutting to improve the bottom line. The older stores are shabby in need of refreshing and replacement of worn out furniture and fixtures. In doing so they have forgotten that they made their mark as a bakery, The St.Louis Bread Company. Now, they regularly run out of bagels and pastries, especially on holidays. This is clearly a cost cutting measure as it reduces costs of throw away/stale product. This is a mantra of "it's better to turn a customer away than to throw away unsold/stale product". This new model is unappealing and the CEO continues to try to sell Panera as the same family spot that it used to be. At least he could be honest about it but he's being disingenuous, and that means I can't trust him or his products. Too bad for us. Good luck on your new journey, Panera. read more

This location is horrid. After not visiting them for over a year due to wrong orders.. food prepared terribly etc I visited today with hopes the staff has gotten better. Ordered a turkey apple cheddar sandwich on tomato basil bread the drive thru attendant replies "actually no you cannot have tomato basil bread because we ran out today" it is 1:30 pm on a Monday. And you have ran out of bread that you claim to make fresh everyday. Interesting..... decided to follow my first instinct and cancel my order and go somewhere else. read more

Panera Bread - Salad Near Me - Richmond, Virginia

Wait was excruciatingly long with minimal customers for some bagels and coffee.......just cook at home. They move sow as molasses.

Panera catering is not reliable on several levels. They had my ordered delivered by Doordash who never arrived. When I tried to call the number on the receipt and the corporate customer care number, no one answered. The catering associate did not answer my email and I had to call the next morning to notify them of their error. Still waiting to hear back about our refund of monies paid for catering that never arrived. read more

Soup and Mac &cheese was not hot. My wife received a jam sandwich. Don't worry, she didn't know Panera had jam sandwiches either. What, you never had a jam sandwich? It's 2 pieces of bread jammed together. We had a hard time finding a clean table. We watched people clean their own tables. Don't get me started on the Bathrooms. I will keep the description Suttle and short. Imagine a bathroom in a truck stop. read more

I just loved my visit to panera today one of your employees where very polite, and he even packaged my order with care he also didn't forget to put my silverware in the bag thanks Blake. #Blakefrompanera read more

Todays service was awesome - from cashier to food prep to the gal cleaning. So glad these guys and gals are peanut allergy aware and prepared our meals separately. read more

Just received my Take sandwich which is supposed to have fried pickles (I've had it before and it was good) no pickles which is the whole reason i order it. read more

Ordered the strawberry poppyseed salad with chicken and it was absolutely delicious. More than enough for 1 meal, so I brought most of it home with me. Really pleasantly surprised with how good this salad was. read more

Wood chip in stale soup. Trying to cancel myPanera subscription because no healthy options but it conveniently tells me it cannot find my password reset request. Its making me jump through more hoops to cancel then the Baltimore Sun. read more

I have never had a worst experience than this Panera. I placed an order with them for catering delivery and not only was it 45 minutes late, when I called to ask when I could expect it, I was told that the driver was delivering other orders on their route and dropping off based on when the orders were placed. I placed my order 12 days before I needed it so I highly doubt all the orders were placed that far in advance. Not have I never received an order on time from this Panera but I have received the wrong order multiple times as well. read more

I'll be surprised if this location is still open in 5 years. Consistently BAD service, consistently slow, even when they're not busy, and it's a luck of the draw if your order is right. I hate to say it but this is what happens when you move into a gentrified area and there is no expectation for stellar service. The employees in that location feel the people don't expect good service and thus won't give it. Do better Panera! read more

Panera bread is a staple. You can't go wrong with a soup or sandwich from here, or maybe both. I had the chipotle chicken sandwich. I have to say very delicious. I don't know why I don't eat here more often. Worth the few extra bucks for the quality of food and service. read more

Panera Bread - Tuna fish, broccoli & cheddar soup - Salad Near Me - Richmond, Virginia

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I normally order here usually good.. and this time have been waiting for long.. and got this. I ordered whole sandwich and small size of strawberry seasonal salad and chocolate croissant . They gave me 4 divided pack.. (don't know why)and avocado inside isn't good.. i order same menu normally.. and do i deserved this after wait for long time? read more

Location, Williamsburg VA: We ordered through their online menu. Our order was far from satisfactory. No extra protein on one order; received half portions for full size orders; Caesar Salad contained no Parmesan cheese, although listed as an ingredient. Overall very disappointed with order. Quality has fallen off drastically; very questionable whether I would return. Cost of order not worth the quality of food received. I know we are suffering from a pandemic and if prices are to increase, understandable; however, the business should strive to provide the proper quality of food. Extremely disappointed. read more

Agree that drive through the is hit or miss. Service with a smile but even a simple cup of tea was not correct. I am a TEA LOVER. So imagine my dismay when I sip what I think is a perfect cup of Ginger Peach Tea...only to find it tastes like Ginger and pepper?!?! Ugh. Not sure what other tea bag was added but...gross. Update 7/8/17...They got me again. I specifically asked for GINGER PEACH TEA...AGAIN THEY GAVE ME SOME PEPPERY GINGERY NASTY MESS!!!!! read more

Panera Bread - Not sure which was the Ginger peach and which was the pepperry tasting one but...ugh...bad start to the morning - Salad Near Me - Richmond, Virginia

This Panera Bread is always amazing. I love to use this store as all of staff are helpful and professional. The food is really fresh and reasonable amount of food. Shop was clean and food was great. I would like to go there again though. My best food is blueberry muffin in store. Sometimes, I had to wait little a lot, but this place is good to visit for your breakfast and lunch! read more

Panera Bread - Lunch for the office! - Salad Near Me - Richmond, Virginia

Great staff, super chill music on the radio, perfect spot right off the busy road. It's quite big in here, great for staff meetings or get togethers with large groups! read more

Panera Bread - Salad Near Me - Richmond, Virginia

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This is a horrible Panera location. I ordered a sandwich with avocado on it, and the avocado was completely rotten. I know avocado can go bad quickly, but I don't even know how someone could put that on a sandwich and think it's okay. I won't be coming back here. read more

Panera Bread - Avocado egg white breakfast sandwich with rotten avocados. Absolutely disgusting. - Salad Near Me - Richmond, Virginia

This is LITERALLY the worst Panera bread location ever. I am pissed it's so close to where I live or else I would avoid it like the plague. They screw up orders constantly, have delivery drivers arrive late, and cannot do ANYTHING properly. Currently been waiting 30 mins for my curbside pick up order that has been ready for this long. What is WRONG with this location!? They cannot do anything right. I called and no one even picked up. read more

My husband and I use to like this Panera Bread that's by our house but not anymore. We belong to the Coffee Club and for the last 3-4 months their coffee is so weak it taste terrible. The dark brew and their ice tea is watered down so much. The other Panera Breads on Midlothian TNPK and Broad ST. drinks are great. We meet a group of people at this Panera and they agree it's not the same so we're thinking about meeting at a different location or restaurant. read more

Saturday at 8:39, we stopped at this location to pick up dinner to bring home. As we approached the door, the glare we received from the blonde woman at the register caused me to reconsider our decision to stop at this location. I was thinking that the restaurant was probably closing in 20 minutes, but I had seen a line of cars at the drive through. And we still had 20 minutes, right? Blondie in the blue sweat jacket with red stripes running down the sleeves was very impatient and rude. She kept trying to hurry us along by repeatedly asking "Anything else?" in the most irritating way possible. After all of this drama, she didn't even record the order correctly, leaving out one person entirely. I was trying to give her the benefit of the doubt for her behavior -- bad day, lack of sleep, drugs. But none of that is my problem. I was going to leave a $0 tip, but didn't want her dysfunction to penalize the rest of the crew. And I was also worried that not leaving a tip might entice her to do something to our food. She was that unsavory. As I was waiting, I googled that location and happened to see that they closed at 9:30, leaving NO excuse for the service at the register. The food itself was great, so I have to agree with the reviews that the kitchen staff was great, but customer service was awful. Next time, I will drive an extra 20 minutes to find another Panera location. It's too bad that one person can bring such public discredit to this restaurant. Several other reviews seem to agree that management has their work cut out for them. read more

This place is awful. Ordered two pair deals to be delivered to home address. When it arrived, I was missing a grilled cheese sandwich. I contacted the restaurant and after a 15 minute wait on hold I got to talk with a manager named Anthony. He chuckled when I said about the sandwich missing and made the remark it was a grilled cheese kind of day. He indicated that they had no drivers to bring it out. I had to ask him what he was going to do about correcting this matter. He said I think I can give you a partial payment refund and he left it at that. Several days later no refund receive. This order was expensive coming in at $30.+ including $4.00 delivery fee and 20% tip. read more