I've only been to one Zaxby's and it was the location in Dickson, TN. So, when I was in the area and had time and saw this location, I stopped in for a very early lunch/late breakfast. The lady working the counter was helpful... Quickly placed my order and my food was made and delivered to my table in a few minutes. The food was pretty darn good! Not as great as Raising Canes, but it was nice. The bread was basic, bland, and not completely seasoned with their butter, so after a quick bite of it and seeing that, I didn't eat the rest. The cole slaw was nice, but needed some more seasoning. The chicken tenders were piping hot, fresh, and decent... but not the best. Fries were amazing! The dining room and entire restaurant was beautifully and perfectly decorated! The maintenance inside was PERFECT! It looked brand new in there. If I were interested in this type of food again, this place would suffice. read more

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How this restaurant has 3 stars is baffling to me. It has to be the staff submitting these evaluations. This particular Zaxby's can not get another of my hard earned dollars. I don't have but so many places to go on my 30 minute lunch and I have looked over their sucky ass customer service so many times before, but today was it. Between The managers and the staff that come in with 10 pounds of makeup but ugly attitudes and demeanor ; I am over it. It's like this store just needs holes to fill and doesn't care how it's filled!! Fucking disgusting and I apologize for the profanity , but sometimes nice words don't fit! read more

I know this isn't the CHICKEN PHILLY & FUNNEL CAKE THEY HYPED. The chicken philly is only fried or grilled chicken (your choice) in aoli and cheese with peppers. Why put the peppers on the bottom? Didn't like that.. Funnel cake is off a bit, I would be willing to try again on a different day to see if it's cooked better. The price is good only $3.49 and small enough to eat and not have to save some for letter. read more

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First off I want to say that the casheir Vanessa was great, she was patient with me & told me all about the promotions going on today. She took my order right but its like everytime I come here I ask for my fingers to be tossed on my nibblers sandwich & its like they just drizzle bbq on the tender. Tossed is when u put it in the bucket then put the sauce then toss it. I've ordered this at least 3times in the last month but they never get it right. Their lucky to have a good cashier taking the order but its like the kitchen doesn't care. I used to work at zaxbys as a cook but its fine. Vanessa was great so 4 stars! read more

Zaxbys - Tender that's supposed to be tossed not just sauced - Salad Near Me - Richmond, Virginia

2/15/21: We were in the area & stopped by for a quick bite. When we pulled up, there were no other customers there. We went in the drive thru & the cashier was not very friendly. We had to repeat our order 3x before she got it. We got our food & the chicken strips were dry and rubbery. The toast was stale. The fries were fresh & the traditional sweet and spicy wings were good. There's plenty of parking spaces and many other stores and restaurants nearby. I will come back in the future. I just won't get those nasty chicken strips. read more

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This was my best Zaxby's experience by far. The line was extremely long however, they got us through extremely fast. Everything came out fresh and crispy. This is probably one of the best fast food salads that I have seen. read more

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This Zaxby's is close so unfortunately I go here frequently. The food is so inconsistent. The service is typically slow and unfriendly. They often forget things or give you the wrong items. Last time we ordered from here we bought nibblers, got a big zack snack instead. The time before that they over charged me for cookies and didn't put any in the bag. Speaking of the bag... the condensation inside the bag is crazy and your straws and napkins get wet. I will say the weekday, day crew is better food and service wise. Make sure you check your bag before you leave. read more

So, I finally was able to try the cheddar cheese bites. Honestly, there's nothing special about them. They remind me of mozzarella sticks but just balls. Not sure if I'll even order them again. read more

Zaxbys - Cheese bites - Salad Near Me - Richmond, Virginia

The chicken is way too salty. Tye service is ok, but the staff was not very friendly. Won't be going back there

First time visit a Zaxby's in the Richmond area. Overall it was pretty good. I wasn't in the mood for anything to heavy so I tried the Cobb salad with some chips. The chips were very delicious. Not heavy and perfectly salted. Everyone at my table tried them and really liked them. I dipped them in the Zaxby's sauce which was better than the ranch I received with them. The Cobb salad was great. It was a very large portion. I liked that the toppings come in small piles in the salad so if it's something you don't want, it can easily be removed. I enjoyed it all and it was very fresh. I will come again and try the wings or tenders that my coworkers speak so highly about. The inside was pretty clean and I like how they bring your order to your table, you don't have to wait up front for it. They give you a number to set on your table so they know where to deliver the meal. read more

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This is one of my favorite fast food restaurants. This was my first time at this new location. The line was so long that there was a police officer directing traffic in the parking lot. We waited about 20 minutes. Not bad considering it's new to the area. The teriyaki wings I ordered were so good. They tasted freshly made. I also had a Zaxby's Cobb zalad. When we got to window the lady was friendly. My only disappointment was they don't make milkshakes. read more

Zaxbys - 5 piece chicken teriyaki - Salad Near Me - Richmond, Virginia

Update: after a number of tries we have finally gotten everything straight! The app works, they take AMEX, and folks at the restaurant are still super nice and now serve me at the drive-thru. Thanks Gus! Who does not love Zaxby's? Well - it was an interesting experience today at the new restaurant! I have an affinity for drive thrus ESPECIALLY if the restaurant has an online ordering system. I've only been to a Zaxby's once and remember it was good so was looking forward to it. I tried in vain to order with the app - it kept telling me that my credit card was declined, so I said what the heck let's go order at the drive-thru like it's the 80s again. I expected to wait and was not disappointed. I tried to order on the website while waiting in the drive-thru and despite both the app and the website recognizing my American Express card, it said the card was declined. I drive a pretty small car. When I got to the speaker, which was placed next to a busy turnpike, it was about 3 feet higher than the top of my car. I turned off my car and had to yell my order because they could not hear me over the background noise I was hearing through her mic. When I got to the window, I handed the sweet girl the offending American Express card. She was gone for a moment and then came back and said that they don't take American Express. Luckily, I happened to have a bag of change with the required $10.43. I don't often use cash, but I frequently have extra change. I'll have to pick up a bullhorn for the next t read more

Zaxbys - Salad Near Me - Richmond, Virginia

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Ordered a cobb salad and found a bug crawling around in my salad!!! Will not be returning to Zaxbys again! read more

Zaxbys - A bug - Salad Near Me - Richmond, Virginia

The service was less than stellar - unless you take it from the perspective of how time moves on the stellar level, i.e. it takes billions of years for stars to burn out, which incidentally is about how long it took to get our food. I cannot fathom how it could possibly take so long to take pre-prepared foods and deep fry it in 500 degree oil. But apparently this amazing staff figured out how. read more

Good chicken sammies. Very yummy. Now, I'm not sure what I was expecting when we went in to eat. But, I wasn't expecting trays & paper plates, cups, fix your own drink as you pick up your packets of mayo, ketchup etc. Nothing wrong at all w/ that....I had never been in a Zaxby & it could have been like a KFC or Popeyes or Arby's but it's similar to Chick- Filet to me. Similar. Their sandwich was Delish & we both enjoyed our meal. The exterior reminded me of a sit dawn & someone takes your order. This was quicker & I put my flag up for table delivery. So, all in all, I now know about Zaxby & no matter how I get it, good food is always acceptable to me. Most all of the business was drive thru. Welcome to the Southside. read more

First time trying Zaxbys, First impressions they wanted to close and go home, they turned off the menu board lights in the middle of my oder when I told them I couldn't see the menu they said they are closing. Now the store hours say its open til 9:30pm I ordered at 8:10pm. So getting to the food. Honestly the chicken wasn't hot it was luke warm at best the fries were not even luke warm just kinda soggy and over salted just plain old tasting, im not sure if this is how Zaxbys is all the time or they cooked my food a half hour ago and they were just selling what they had leftover but it wasn't fresh or hot so I gave it 2 stars because it had good flavor and it might have been great if it was fresh, unfortunately I don't think I will try them again unless they replaced my cold dinner I had tonight. Actually my last two fingers I just had while writing this were to old and dry to eat. So I cannot recommend this place right now they kinda ruined my dinner I guess I will stick to the good chicken place where its hot and good everytime no matter what time you go there. Smh read more

Usually good, but this time I'm like 95% certain somebody dropped a joint in the fryer. Chicken tasted like burnt weed.

Great food fast service! Very helpful employees and management as well. They make you feel valued you can tell the store has definitely turned around compared to my last visit! read more

First time here. The staff were great, was welcomed and spoken with about the menu. I couldn't decide what I wanted because they don't really sell fried chicken. Just wings, tenders, salads and sandwiches. I went with the club sandwich. It wasn't that good at all. The piece of chicken was small, didn't even cover the bun. The chicken itself tasted like it was cooked in old oil. It was overcooked and dry. The sauce they put on it tastes gross. The sandwich flavor is very muttled. Too much stuff on it but nothing fresh like lettuce and tomato. By far the worst fast food chicken sandwich I've ever had and no, I don't like Chic fil A. The fries were limp. The price was high. I have $6 more on a gift card and a free 3 piece coming. After that, I won't go back. Too many great places to get good chicken. read more

It is a sad day when young workers become so disrespectful with your food order. Tonight, I stopped at this location to get 10 Naked Traditional Chicken Wings and Fried White Cheddar Bites. As I was giving my order, this tall young man, who was taking my order kept interrupting me during my order. After placing my order, he then tells another co-worker what he said, laughing as I couldn't hardly understand what he was saying because of his constant interruptions. When I got my order, I thank them and walked out. When I got to my car, I could smell sauce and I just knew that I had ordered wings with no sauce. Just as I thought, I received chicken wings with Zaxby's sauce. In the time that I have been purchasing chicken from this place, I have never ordered wings with any sauce nor have I ever been this disrespected. I could have taken the wings back in to get new ones but I just threw them in the garbage. It wasn't worth it and I am just going to take my business elsewhere. read more

So when you go into a business, ask questions if you're still serving food and they say yes. Order. Wait. And have the manager come to tell you they actually don't have food. Oh and also your refund will be 3/5 days. POS read more

I was really looking forward to try and Zaxbys I had a coupon for a salad. I was told they are out of all salads. I then went to order a combo meal and then I was told they are out of all sodas. This was very disappointing cuz I drove out of my way to this place for nothing I doubt I'll ever be back thanks a lot! read more

Please do not change. The food was so fresh and hot and just amazing for being fast food. Thank you for making my day, what you do makes a difference. I am so happy when my tummy is full and my taste buds are satisfied. read more

Not a bad lunch option if you want something different than Chick-Fil-A. The staff was friendly and prompt with taking my order. The Fried White Cheddar Bites were large and flavorful. The Kickin Chicken Sandwich had the right amount of spice and was filling. If you haven't tried Zaxby's it's worth a shot. read more

I wished the chicken fingers were consistent in freshness, and I'm not even talking about between visits, I'm talking about during each visit. Yesterday, I ordered 10 fingers and 9 were fresh and smoking hot, but there was one old and cold. Then tonight, I ordered 5 and the first four was old and cold then the fifth one was smoking fresh and hot. I'm not big on complaining. Tonight I was fine with the first 4 old and cold tenders though remembering the fresh hot ones from the previous day. I didn't get upset until the last finger was fresh and hot. Had the last one been cold and old like the first four it wouldn't have been so clear how the first four should've been. read more

What can I say about Zaxby's other than that it's deep fried chicken deliciousness. I was introduced to this chicken joint over 15 years ago when it opened up in my college town of Greenville, NC. I fell in love with their tenders, fries, and Texas toast. Whenever my family would come to visit, I would insist they try Zaxby's. To this day, I still drool as I open my steaming hot takeout tray of deep fried goodness. Best fast food right up there with Chick-Fil-A! read more

Good chicken tenders! Good cole slaw and chicken salad. Fries not bad.Check your takeout order before you leave for accuracy

I am giving the particular Zaxby restuarant a one star, because a front line worker, was very rude, walked away from her job because she has hearing problems, and then when spoken to to me too "Kiss her a$$". This was completely rude and unacceptable. When I spoke to the manager, all she said is that I will talk to her. That too is unacceptable. This Zaxby is located on Tim Price way Midlothian VA. When asked for the area managers number, I get a number that did not except messages. I love Zaxbys but this was the worst service ever. read more

I am so glad that Zaxby's is in my neighborhood! I love their fresh, delicious chicken sandwiches. I am not sure which sandwich I like better their TLC or their Grilled Chicken Sandwich. I don't normally like french fries, but I love their fries! Stellar customer service! read more

You know how you can hype something up and it eventually lets you down ? Ha, well I've finally been let down by Zaxby's. Today I waited 20 minutes for THE WRONG ORDER. I'd probably be okay with waiting but not with my baby in the car too (infants are quite demanding). So yes, today was a miss and I was tempted to ask for my money back. read more

I'm so glad Zaxby's is in Richmond and on the south side. I absolutely love their fries. I want to also acknowledge Devon! He goes above and beyond to make sure my weekly fries are hot when I order!!! read more

After asking for a particular item at the intercom and then asking for it at the register just to get home and it's missing out of my bag SMH and the guy on the speaker had the nerve to suck his teeth !! read more

Great Food and Service. AWESOME Grilled Chicken Cobb Salad - Great Portion Size , Fresh Produce and Great Flavor. Great Deals for Wing Meals . read more

Food and service was disgusting!! Never received utensils for my food. Workers standing around looking at each other while I waited for my food read more

I always enjoy my food from this location! Have gone several times within the last three months thru drive thru, haven't had the first problem to date! My food is always correct and always hot!! read more

If you love a really fresh salad, the Cobb salad with the grilled or fried chicken was delicious. And the club sandwich was awesome

this is the best chicken place ever !!! i absolutely love this place !!! every time i come here i get what i want and its never an disappointment at all !! its always fresh and delicious!! i love love love this place !! i give this place 10 stars instead of 5 it deserves more !! employees always friendly never mean or act rude .. never back talk or anything! if you want good chicken please come here ! read more

I've loved Zaxby's since I lived in Charlotte. After moving back to Richmond, I was happy to hear they were opening one by me on Midlothian. I visited this location on Saturday May 26th around noon and ordered my fav, the fried cheese bites. Of course I couldn't wait so as I pulled off, I opened the box and bit into one. It was still frozen. I sat it back in the box and tried another which was still frozen too. I took them back into the restaurant and told them what had happened. I left the frozen ones in the box just so they could see. One of the girls took the box and handed it to the cook...do you know they refried the same bites that I had brought back even the ones I bit into. I opened the box and saw that the frozen ones I had bit into, were still in the box but cooked more. I was even more disappointed as this was also a health concern. I told the female manager who seemed really annoyed that I wasn't happy...but nonetheless, they gave me a new order. Who does this? This was definitely not the experience I was looking forward to. Someone should also notify the health dept to avoid them taking food back and recooking it. read more