It was one guy in there working alone but when I tell you the best Italian sub I've ever had!!! if…read moreyou are in the area, you have to give it a try!!

The food itself is excellent, which makes this experience even more frustrating. The owner, who…read moreappears to be the only employee, is consistently rude, hostile, and aggressive toward customers. He strongly pushes online ordering (there's even a sign saying it's preferred), yet the third-party ordering website frequently freezes or fails to accept orders. In the past, I've been yelled at for trying to order in person and told it would take 45 minutes. This time, I ordered online as instructed and arrived at the pickup time, only to be ignored for about 10 minutes despite standing right in front of him. When he finally acknowledged me, he couldn't find part of the order, then angrily threw the food on the counter and demanded payment--even though I had already paid online. He refused to accept an email receipt and said he doesn't give receipts at all. So I paid twice. On top of that, the online prices were nearly double the in-store prices, with no clear explanation when I inquired. Great food does not excuse terrible customer service. The experience is stressful, unpleasant, and unprofessional.

Pro: The deli sandwiches are great! They use Boar's Head meat, which, to my taste, is the best you…read morecan get. And it's a real NYC style-deli as far as menu and food quality are concerned. The corned beef and Swiss on rye is absolutely wonderful. Never had a bad meal here, and the wait staff is wonderful. We often go here with friends. My wife loves the place. Con: The interior is full of ads. EVERYWHERE. No escaping them. It's horrible, like being trapped in one of those sales things you get in the mail. Ambiance is zero. What's more, there's a lot of 5000K light and light blue walls - factory lighting. I'd give is a solid five stars but for that.

The place is much larger than it looks with a long aisle of tables. The decor could be upgraded and…read morestill keep the diner feel. The walls are all large ads for businesses. Doesn't really look good. Ordered the Reuben and onion rings to share. Reuben's are typically very large. This was a small Reuben and for sure could have eaten the entire thing. Onion rings were a bit soggy and table didn't like their fries either. The Reuben, though small, was very good. Service was quick and waitress was nice. The place is quite expensive for wha you get. We got 3 sandwiches, 2 with fries and 1 with onion rings, 2 waters and a sprite. It was $52. I think that is a bit high especially looking at size of sandwich but the were delicious.

This was my first time dining at this establishment. And honestly it was delicious! The service was…read moreexcellent, staff were very helpful with it being our first time going. The sandwiches were prepared perfectly and the food was fresh. Definitely will be coming back!

What happened to the oatmeal chocolate chip cookies??? They used to be soft and fresh. Mine was…read morecrunchy and stale. I ordered the assorted box so I also got the chocolate brownie cookies and sugar cookies to share, but my primary reason for visiting was for the oatmeal chocolate chip for myself. Luckily the other flavors were on point to make up for the disappointment. Also, service was subpar. The cashier was incredibly friendly to the patron ahead of me but I didn't receive the same treatment. For example, she offered a bag to the customer and bagged all her items, but I had to explicitly request one and she just slid the bag across the counter for me to bag my items myself. I hadn't been to a Potbelly in years but clearly I haven't missed much.

Surprise! I am neightherca salad person nor a chicken. But on that day after the doctors visit I…read morewas hungry, and did not want to eat anything heavy. I could not think of other popular chain stores, as they are monotonous, all taste one taste, that is salt. I stopped by the nearest Chicken Salad Chick with a lots os skepticism, but left with fulfillment. It is a place for multi- tasting in one plate. A scoop, some salad, loaded with crackers, and sweet grape salad, and amazing dessert on the house which is much more than cookie. Servers were very energetic and funny. They have a history of making the place, to know the history you need to go there.

I stopped in today to grab a late lunch after a doctor appointment…read more I decided to order the Chick combo, with a Classic Carol on toasted wheatberry bread with lettuce and tomato, and a side of broccoli salad. The food came out pretty quickly and I was happy to see that meal came with a pickle spear and a sugar cookie. The flavor and consistency of the chicken salad was perfect, and the lettuce and tomato were great additions. My only disappointment was the bread, which had the consistency of being grilled on a flattop (it wasn't crispy as you'd expect toasted bread to be). The broccoli salad was tasty, but could have used a bit more dressing. The staff was super friendly and helpful. I will definitely frequent this establishment whenever I'm in the mood for a healthy-ish lunch.

I was early for my appointment at Beem and thought I'd check this place out. It would be closed…read moreafter my appointment, and the girls at Beem said they were quick and so delicious, so I popped over to get something before they closed. The woman still there was super nice, esp considering the time, and the vibe was relaxed but welcoming. She made my food in front of me bc (grilled cheese and Mac and cheese, both with lobster of course) I gave mom a sandwich (with one for me) and ate the Mac and cheese and OMG it was SO GOOD!! A bit expensive, but definitely worth it!

Before I start you need to know my wife & I love Lobster!!…read more MASON's FAMOUS LOBSTER ROLLS is an excellent place to go to grab a bowl of Lobster Bisque, Clam Chowder, or Crab Soup. They have a variety of Lobster Rolls warm or cold that are really tasty and priced right. They also offer a point systems to get items free. If you've order lobster at a restaurant lately, you know they are expensive. Mason's Lobsters Rolls are reasonably priced and you get a lot of meat without all the shell attached. Located off Lauderdale Road in Henrico, VA little confusing as the strip mall lists 11761 W. Broad Street, Henrico, VA 23233 as their location. You can get in off both entrances and off the road that cuts behind Bank of America and Panera Bread. Since we love Lobster, we're hoping you will give them a try for lunch or lite dinner.

If you're craving a real-deal Philly cheesesteak, Hog'sHead Big Philly delivers…read more From the first bite, you can tell they don't cut corners. The steak was tender, seasoned just right, and cooked perfectly -- juicy without being greasy. The bread made a huge difference too. Soft on the inside with just enough firmness on the outside to hold everything together without falling apart. The cheese melted evenly throughout the sandwich, blending perfectly with the steak and toppings. Every bite had flavor -- not just in the middle, but from end to end. Portion size? Big and satisfying. Definitely lives up to the "Big Philly" name.

We visited for their Happy hour (half off appetizers) which starts at 3pm. Three of us ordered…read morequite a few appetizers. I've been here quite a few times in the past and can only say their food is delicious. I loved being able to try items I hadn't tried before, such as the steamed shrimp and their jumbo wings. The drink options for happy hour were not the priority for me, but my father was visiting from New Orleans and was not impressed with the drink options for happy hour. I think I'll visit during happy hour more as I felt I got a "bang for my buck". Even if they stopped having happy hour though, this is still one of my favorite places to eat.

Back again, fantastic as always. Our server Brandon was knowledgeable, friendly, and attentive…read more Started with fried green tomatoes, one of our favorite appetizers. They're so good! I had the braised beef short ribs, which were melt-in-your -mouth. Paired with garlic mashed potatoes, roasted root veg, and some of the best collard greens I've ever had. He had the fried chicken with hot honey, garlic mashed potatoes, and more collard greens. That fried chicken was so crispy and delicious. Had the peach cobbler bread pudding for dessert, and it was an EXPERIENCE. The only thing that would have made the meal better was some of the slab bacon, but we'll know to come for breakfast or lunch for that next time!

Food and service is good but you need to be aware that they automatically add a 20% tip, which…read moreappears on your bill as a "Service Charge" and our waitress never mentioned this and I almost added an additional tip. I noticed the bill from the table next to us and in addition to their $17 plus change "Service Fee" they left a $22 tip, so in the end they ended up leaving a $39 tip, very unscrupulous of this establishment, that's why I gave them a one star review and won't be returning.

Best bagels in the west end…read more service is quick and polite. Nothing flashy and everything is always fresh and delicious. Came shortly before noon. It's quiet but steady with customers, still got our order in about 3 minutes. I've heard they have amazing lunch food also but nothing can stop me from ordering their bagels.

I stopped in for National cheesesteak Day. I got the Philly cheesesteak bagel on an everything…read morebagel of course. The bagel was chewy on the outside and soft of the inside. The steak and veggies had a great flavor and the pickle added extra. The service was quick and polite, the dining area was clean. Loved everything about it.

Very friendly staff. Call you by your first name! Food is amazing!!!…read more This is one of the most efficient, friendliest, and thorough group of amazing individuals to work in Richmond. They always great you with a smile even if they are having a rough day. They make every effort to get your complete order done the way you want it. They work hard to make sure you are satisfied while eating firehouse subs and continue to return to the store. Pame, Danielle, and everyone is else are amazing!

Waiting to order. I don't use a kiosk bc I pay in cash. Waiting over ten minutes to place my…read moreorder. Question- do firefighters use kiosk to put out fires and provide a service? No. Stop replacing humans with machines!!

Nash & Smash 2/3/26…read moreTuesday 12:50pm Finally got a chance to check out Nash & Smash. I ordered The Classic Bull / double. Combo. $16.00 Expensive but then again every thing is. The first thing I noticed is the plastic cups that came with the combo. Very, very flimsy you can not hold it without spilling something.. Looking at the menu, I also see they sell chicken. Waffle fries - they taste like the old school chick fil a waffle fries with seasoning. They were good and cooked fresh. The Classic Bull - huge! The patties didn't taste like it had seasoning on them and the bun would probably be better if it were tasted. however it's still good. I opted for their special sauce on the side because I wasn't sure how that taste. And got mayonnaise, ketchup and mustard on my burger.. after tasting the sauce I could see where it would be good on the burger. The dining room is not real big and there were a few customers in there. Family friendly.. I was surprised that they weren't more busy, especially during lunchtime and the food is not bad. The location is in a decent area with other small restaurants around. Good customer service. Overall I'd give it a 8/10. I'll return here for another burger. Definitely need to try the chicken..

4/23/26 - DISGUSTED & ANNOYED are the only 2 words that are coming to mind for this experience…read more We've been to their other location in Norfolk, so we THOUGHT we knew what to expect. Boy, were we wrong! We ordered a single smash burger with bacon and onion straws ONLY! There was to be nothing else on it. We ordered a 4-pc chicken combo with waffle fries and cornbread. We also ordered a Honey Butter Buzz chicken sandwich. After waiting 30 minutes, we expected hot food. The fries were cold. The burger had cheese on it that they attempted to scrape off and serve to me! I DO NOT EAT CHEESE!!! The chicken sandwich was devoured by my son. The fried chicken was hot but bland. The cornbread was the best part of my meal - soft and sweet just like I like it. I won't be back personally, but my son may come back. I do not appreciate being given a burger with cheese. If they messed it up, don't try to be slick and scrape it off. Make your customer a brand new one. To prevent me from complaining, my family member just took it to go to eat later himself. Spending over $50, our food should be as ordered. They needed to clean their lobby & the trash attracted gnats and other flying bugs all around the restaurant. Outside of not enjoying my meal, I had to spend my time slapping away bugs. Austin was friendly & there was plenty of parking available. I just wish I had a better experience.