This is ridiculous. They don't follow their posted hours close at random times when they feel like it, rarely offer curbside, don't answer their phone, and the manager is rude to customers. I drive 10 min out of my way to go to another one, this one is horrible. read more

It's 6:32pm on a Thursday and there are restaurant chairs blocking the drive through. The sign on the door says the dining room is closed (that's a given) but the drive through is open. Which it's not. When you call the Panera number it says this location is open. I've tried to call the store directly twice and no answer. It just rings until the call disconnects. I've tried to call the line to place an order to reach someone and no one answers that line either. read more

i like panera food and give them a lot of business, but as others say they are always messing up every order. you get a bacon melt and there is no bacon, seriously ridiculous. it's like the 12th time they don't put critical ingredients into the food. i'm cancelling my subscription immediately. extremely disappointed. you guys need to learn how to run a business from chic-fil-a read more

Went inside and placed my order on the tablet. Figured that would be easier, since my order was large and somewhat complicated. Did a brief check when they finally brought out my order. Only to find out that part of my order was missing. Not wrong but a complete piece of the order was missing. So when I called the store to see what could be done, all I got was you can come back in and pick it up or next time your in the store I will refund the missing item. If you have an order number why not just refund me, or better yet just get the order correct. It's not that hard. I won't be going back to this location. read more

Ya know I try to give this particular Panera Bread location a chance. No matter what time I go it's horrible they don't know how to ring up meals at all so they end up charging you like $15 for a cup of soup and a sandwich. I should just go to a restaurant for that price. It takes forever for them to bring it out, and it's wrong every single time. Today was the last straw I'm done. I won't go back. read more

AWFUL SERVICE!!! Don't go here. Today Waited in the drive thru line for 20 mins before just driving off. Didn't even get to order and there were only1 car in front of the ordering intercom. I was in the car with my 6 month old infant (thinking this would be a quick trip - boy was I wrong). Even worse, the drive thru traps you in to where it's difficult to get out of line if need be. After 15 mins I called the store and spoke to the male manager there who was of little help and very rude he told me there was nothing he could do and sarcastically asked whether I had AC in my car so that I could be comfortable waiting in the drive thru. He eventually hung up on me. After 25 mins I finally was able to cut out the line but never ordered, received bad service and no food. I eat Panera often and this was by far the worst experience ever. AWFUL EXPERIENCE!!!! read more

This is close to my house but I hardly go here. I rather go to the one that is on Maine and Teele. Employees here are super rude and ordering through their app for curbside pickup is never ever available. read more

I never write reviews but in this case, I feel compelled to. I placed an order through their app for 4 dozen bagels to be picked up the next morning. Went to pick up the bagels the next day, at the designated time, and guess what? No bagels! Not that they didn't receive the order, but because they didn't have enough bagels. Older gentleman told me that they need 3 days notice for orders of my size. What . . . .? For 4 dozen? Wait, the case is full of bagels! I'm not asking for 200 and you had enough notice to make extra in the morning. Manager was no help. Do yourself a favor, when your team is depending on you for breakfast, go to Einstein Bros. They have bagels and can fill on the spot without advance notice. Shout out to the one on Preston and Lebanon for coming through when I was in a tight fix. You've got my business going forward. read more

Drove through here this morning, terrible service through the drive through. The lady was so rude. I was trying to ask about dairy alternative drinks (I can't have dairy, not just a preference) and she just gave me such attitude about it. I've always had great experiences through Panera and never had anyone be rude like this. read more

Ugh. Why is this place so expensive when they seriously skimp you on the portions?? I've gotten a large mac n cheese but it was half full. I've gotten a large salad that was also half full. I couldn't find the phone# online to call and complain but it's so frustrating to receive that on your to-go order when you pay so much for the food. I'll only eat here in house, never get drive thru again here. read more

This was my second visit to this Panera's location and there will not be a third. It is my nephews' favorite place to grab lunch and every time we go it's at an odd hour, not a lunch rush or extremely busy, but we always wait a minimum of 20 minutes for our food. This time, I had to go up and ask if it was ready, and it was. They just forgot to bring it out. Our food was cold and we just couldn't wait to leave. Super disappointed in this branch. read more

This has been the worst Panera I have found. The sandwiches are constant wrong. The sizes are laughable. They are constantly out of food. They will leave the drive thru open with no one there to answer the intercom. There has been very few times this restaurant has gotten everything right on an order. read more

If you are going to a Panera bread, I highly suggest going to the Panera bread on 380. Their customer service is amazing. A lady by the name of Nisha helped me out. She was very kind. I also suggest asking for her :) read more

The facility is new and the design is nice. However, I'm not sure what's going on with the service here. Every time I've been in there seems to be some issue. People are generally nice, but my orders always seem to be served very slowly, and they've been wrong/missing/something off many times. read more

2nd time at this location and their timing in getting an order together is still slow. I went this morning and there was no line and it still took them a while. My wrap was hard not toasted, like it was left longer than they should have because the edges were burnt. The first time I ever went I in line for 30 min. read more

My husband and I eat at this place multiple times a week since it is the only option of "healthy choice" restaurants in our area. I placed my to go order at 6:45 am to be picked up at 7:30 am. I walk in and my order is not there. Keep in mind there was only one customer sitting down in the dining area. I walk up to the register and was standing for a good 3 minutes before a worker, who was sitting and talking with another worker, ask if I needed help. I told her about my order and she checked on it. A guy name, Harold, came out and started working on the order. He then broke the slicer. He then bundled half of the bagels in his arms to cut them in the back. I saw one touch his face, they were resting on his harry arms, and dirty apron. I am so disappointed in this place. I feel like they have gone down. Thankfully we are moving soon and hopefully there will be a better Panera. read more

I've ordered via the app 3 times and have never once had any issue. My order was correct and waiting on me I've never used a drive thru at any Panera as it takes too long I'm perfectly happy w the Panera here however I have yet to meet the mgr from old have referenced, it's been mostly females up front and they were friendly to me read more

They have good food when they're actually open. I've tried to visit twice now after calling and the automated phone says they're open but they just put chairs in the drive through and lock the doors read more

Ordered online for delivery and numerous items were missing or incorrect. Received a credit for a future order but my dinner today was not corrected. Why would I order from this store again? I was told I could go to the store to have my "delivery" order corrected so why offer delivery. HORRIBLE EXPERIENCE!!! read more

Tried going here today at 6, just for them to say they're closed? Their hours say open till 10 so I was confused and not given an explanation. This is the only location I've ever had issues with. Even when trying to order on the app, they pick and choose when you can. Literally ridiculous. Looking at all the other reviews it seems this has been happening for a while now. read more

Hit or miss on their salads! Service has gotten better but definitely depends on time of day/who's working. Hopefully improves as it is still new. Love the food though. read more

Bought an Avocado egg white sandwich only to get to work and find out they did not put any avocado. I tried calling them and they never picked up the phone. read more

Today I ordered via the drive through. I ordered a whole Green Goddess Salad and requested no onions. This is the third time I have gotten the salad via drive through with onions. Also, the salad was missing the hard boiled egg and the two dressing containers were only 1/3 full. Come on guys you can do better. Next time, I will speak to the manager. I should've in the past but didn't have the time. read more

Panera Bread and Chick-fil-A. Disgusting experiences over half dozen times I've visited 380/423 locations. Food wrong, missing, soggy, otherwise messed up. Bad.... par for the course for 380/423 businesses except for mod pizza. read more

My review is more for Panera in general. The portions are very small for the inflated prices they charge. With my last order from this location, my sandwich was ok, but my apple was all spotted with defects, my wife's salad was tiny. With this and the small cup of mac & cheese, we're still hungry and $30 poorer. Its a far better value to go next door to Chick-fil-a. read more

This is the second time they are out of bread completely. The first time I thought it was because they had just opened, but it looks to be a pattern. So disappointing read more

Is management not looking at these reviews and fixing the obvious problems? This place is painstakingly slow and often out of menu items. And so overpriced for the skimpy portions. It will be a long time before I ever come back, if ever. read more

I'd give this place no stars if I could. Please go to a different Panera if you don't want food poisoning and completely half-assed/ messed up orders. My mother and I arrived about 40 minutes before close as we'd been out all day busy. We get to the drive through and we'd noticed they were trying to close already, no one would answer at the drive through even though we saw people in there and the store was still open. We had to say hello quite a few times which was (barely) answered at first but then we were still sitting there, waiting. Someone finally speaks up, nice guy. We go up to get our order, seeing multiple people not doing anything and just messing around and we usually are never the ones to care about that until we got home and I saw my order was a hot mess later after working a bit and my mother was already throwing after eating the food and is now sick. I decided not to eat my sandwich. read more

Panera Bread - This is supposedly a "turkey bacon bravo" even though it's missing an ingredient that's literally in the name - Soup Near Me - Prosper, Texas

I always come to this Panera and it is always neat and clean! The service is great, especially Ramon at the register. All kiosks were down and he was very quick with taking orders and very kind. read more

Literally every single time we've been here they forget something in our order. Whether it's a side or a certain topping. Happens without fail. The manager is also rude and unapologetic. read more

Beautiful inside and a sweet staff. Have eaten here twice with my family. Always had a nice experience.

This Panera is poorly run. The wait time is ridiculously long. The employees are unmotivated for service and many have no direct responsibility or job to do. Observed one customer arrive and wait for 15 minutes unacknowledged in any way. He walked out.Other customers waited for food for 20 minutes and when they finally asked someone about their order, they were told"here it is, we had the wrong name on it". It had been sitting for 10 minutes. One sandwich we ordered was$8.95 and contained very little meat. The baguette that came with a salad was tossed into the bag unwrapped. Will not return. Horrible. read more

Went through the drive thru today, got home and TWO out of SEVEN items were missing! Beyond annoying when you've spent money $40 and your kid's meal is missing. Had to call and let the manager put me on a "list" to get my food next time I return (I live too far to go back today). Cool, thanks for hiring invalids. read more

I'd love to give my review of the soup I ordered, but I can't because it wasn't in the bag. The bread bowl was, so I now have a big chunk of bread with no soup. Same thing happened last week, too. I guess the signature line on the receipt that says that the order was checked and has the employees name doesn't mean anything. This is getting old. I really love Panera but paying $13 for a cup of macaroni and a bread bowl with no soup is a little too much. Last time this happened, which was last week, I ended up going back and they gave me a cookie for my troubles. The cookie had a hair baked into it which you could clearly see through the bag. I showed the cashier and she agreed that it was disgusting and gave me a new one, which was old and as hard as a rock so it went into the trash. I was so excited to have this place fairly close to home but I think I am sadly done with it. I did call the manager today to get a refund but he did not give me a refund. Instead he said he added my name to some list for a free meal next time I come in. I'm not sure there will be a next time. read more

I have always enjoyed Panera. This one really needs help, literally. The restaurant is dirty. Had a hard time finding a clean table, floor dirty, and food like leftover if you go later in the day. The bathroom was a disaster. The worse part is that this is a new restaurant. Better clean up your act. Clean food served in a messy place doesn't cut it. read more

Super sweet staff! Was just there and I feel so bad about not having singles to tip! Double tips next time, for sure! The girl who took my order was so attentive and sweet! Super impressed with the staff for such a new place! read more

Disappointing. The food and the location are actually quite good. But both times I have dined in the restaurant was dirty.... floor dirty and tables not cleaned. I understand this when the restaurant is busy, but both times I came it was dead. This is a reflection of poor management. For a chain, it's unusual that they do t have a more professional standard in place. Turns me off from coming in. read more

Food was fine- slowest service I've ever had at a Panera- food took 20 + minutes and it was soup...not only that, I had to go grab it for myself after seeing it sit there for 5 minutes- also, stood in line for 10 minutes with the person finally taking our order who was beyond disengaged/didn't know her stuff. 2 stars for food only. read more

Really decent food prep but a disconnect between how you tell the order taker how you want something versus what the kitchen produces. Several trips now I just asked for the dressing containers for my salad to not be placed inside the container with the salad, but outside in the bag. But every time it is inside the salad container. Just annoying and shows you get it their way and not how you want it. Small things matter. read more

I love Panera Bread. But today I ordered the Strawberry Poppyseed Salad, which I normally love. The salad I received had iceberg lettuce. The menu describes it with Romain lettuce. When I pay over $10 for a salad, I expect to get high quality ingredients. I'm very disappointed and probably will not go back to this lo read more