The new soufflés are so bad I miss the artichoke flavor one, for one thing, but also the new recipe is just awful. That was my favorite Panera item ever. It was the only reason I ever went. Here's what a new one looks like. That cheese tasted like cheese sauce read more

Panera Bread - Soufflé - Soup Near Me - Prosper, Texas

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Stopped in mid morning and it was not busy at all. I waited at the register for plenty of time and saw no one. Had to walk down by the window where cooks were working to get someone's attention. Finally someone came to the register! It took at least a full 5 minutes to get someone to help me! I ordered 2 pumpkin muffins and a pastry ring. I enjoy both of these items very much. The pumpkin muffin is a seasonal item, understandably. The pastry ring has really shrunk in size since when it first came out. I can't remember if the price is the same or increased, but the actual size of the product has shrunk considerably. This is not my usual Panera location. I think they have some room for improvement. read more

Panera Bread - Pumpkin muffin and pastry ring. Both items are very good! - Soup Near Me - Prosper, Texas

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It's hit or miss here. Okay, mostly miss! Just picked this up from Panera, planned to make Monte Cristo sandwiches for guests tomorrow morning. I tried to rescue it and discovered they must have forced it through the slicer as the slices are buckled, not flat. I called, the girl said she was the manager and sometimes it happens. No offer to replace and when I asked to her to replace; she asked what was wrong with it. No wonder the bag was triple stapled. Since I'm leaving a review, I pick up bagels for the office a couple times a month. Sometimes with bacon or sausage, eggs and cheese. Sometimes with a few kinds of spread. The sandwiches have always been correct and tasty. A big hit! The last order of bagels with spread was a mess. The slices weren't close to even, some sliced on a diagonal so one side is paper thin while the other is a whole bagel with no slice. The cream cheese had been opened and was crammed in the box with the honey one but it was sealed. What happened to bagging those on the side? Again with the stapling, couldn't use the handle which is good cause the bottom was bulging, probably would have collapsed. On occasion we order lunch, the last turkey bacon bravo sandwich had a single slice of turkey. I can't recall ever having a sandwich from any restaurant with a single slice of meat. ‍ And the very last thing I'm going to say is if you're looking for the usual soft, gooey, cinnamon rolls you will not find them here. These are dry and require a knife or maybe they are just old. Someone said, "If you're going to point out a problem, offer a solution." I'll offer this, get the employees some training, do not serve food you would not serve to your loved one and customers find another place to dine! read more

Panera Bread - Loaf of sourdough I purchased to make Monte Cristo sandwiches for guests; it is uneven, jumbled and crushed in places. - Soup Near Me - Prosper, Texas

Fresh fast service. Nice patio and dining area. Wanted to try some new menu items. I had the tikka masala soup and chicken green goddess Cobb salad. Both where very good. Tiki Hubby had the Mexican street corn soup and a 1/2 chicken barbecue sandwich. Both where good. The nice guy working in the kitchen was helpful when I asked for my soup hotter - he replaced with a new bowled heated perfectly and gave us a couple of little cookies. Which was very nice and yummy. read more

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Front door was still locked 20 minutes after they opened. Knocked for five minutes. It took 10 minutes to put my bagels in a bag after I ordered and then my order was wrong. read more

Food was unbelievably disgusting...there was a hair found in my chocolate chip muffie. I spoke with management and the only response I got was that it would be used as a training issue to emphasize the need for hair nets. read more

Panera Bread - Hair - Soup Near Me - Prosper, Texas

Excellent customer service! Michael the manager was very kind with intentional hospitality. Thanks for all you do!

I've been a longtime customer of Panera Bread, about three years. I'm an Uber chauffeur, and I've been to practically every Panera Bread in the Dallas Fort worth area. I've never had a bad experience at any Panera bread! I absolutely love the Sip Club! I occasionally drink coffee, but I'm actually a person who likes hot tea. I've never had any issue with Panera Bread. It's really nice sometimes to see that I've won a free bagel or a free pastry sometimes even 50% off a meal. With customer service skills and social skills declining in American society, it's a blessing to see Panera Bread still tries to uphold quality service by employing top notch counter attendants. The well seasoned counter help may lack a bit procedure speed but they are quick with a smile, compliment and good old-fashioned, customer service. I particularly like the Panera bread in Coppell on LBJ Freeway. This location is easy to get in and out, close to the airport. Adjacent highways are never really bad even at peak times. Celia is the counter attendant at this location, she has never forgotten my name but at first I couldn't remember hers, she even remembers my phone number. It's always been a pleasure dealing with her.. Violet is another girl at works weekend. She's also very professional. Thank you Panera Bread for being there and making my day easier every day! read more

Panera Bread - Soup Near Me - Prosper, Texas

They never get an order right, I mean like literally never. Missing or wrong items in every order. Tip: Check every single thing before you leave the parking lot, and godspeed if you order through a delivery service read more

They never get an order right. Something is always either the wrong item or left out of the order completely. Today was the dumbest they've been yet though. Ordered a tuna salad sandwich, no tomatoes. They rang it up as tuna salad sandwich - no tuna salad. So I got bread, lettuce, onion, cheese and the tomatoes that were supposed to be 86'd. How did no one catch this? read more

Panera Bread - Soup Near Me - Prosper, Texas

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This is the most mismanaged location I have ever visited. In 2020, I withheld my criticism but I'm convinced this is not a COVID-related issue. The business is inconsistent with their posted hours. Sometimes they choose to open, sometimes they choose to not open. They offer Curbside Pickup when they want to. Today, ALL of their signage said they were open for Curbside Pickup or Drive-Through. Guess what, online ordering was off and the driveway was closed off. If you're lucky to get there when they choose to be open, the food is good and the place is clean. read more

Panera Bread - Curbside Pickup option is hit-or-miss. - Soup Near Me - Prosper, Texas

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Please turn down music -why is it so loud???? Everything else is fine here. please turn it down it's too loud

I have tried twice to get the Cinnascramble. I went around 10:00am the first time. I was told they were out because they only made a few. I went around 7:30am today and was told they were out because they had gotten a big order. They were baking some more rolls. I could wait. I did not wait. The cashier was extremely nice and apologized. Someone should realize that you can't serve it if you don't have it. read more

Okay. I have tried to give this place a chance. The people at the window are very nice but 3 outta the 4 times I have been there, my order was wrong! The time before this they gave me a tuna sandwhich instead of turkey. I can't eat seafood. When I went inside to return it they apologized and gave a cookie, but I had to wait with my kids crying in the car. Very frustrating! Now today I get a turkey and cheese with no cheese. Come on guys! I will give this about year before I even THINK of going back here. I'm done. read more

EXCELLENT! EXCELLENT! EXCELLENT! We had just driven across the street from another location that had no hostess. It was like night and day. As we entered all the employees had a friendly smile and greeted us. Everything went smoothly from ordering (half order of chicken salad sandwich, Fuji apple salad, broccoli soup, and deli Turkey sandwich) to picking up our food, to dinning in at this nice location. Panera locations never disappoints us because of how professional, friendliness, accurate , and cleanliness everything and everyone is. Even the customers sitting around us were friendly! You don't get that often now these days. I'll be coming back to this location when I'm in the area again! read more

Terrible customer service. I ordered a turkey bacon sandwich.. and the sandwich came with everything BUT the turkey & bacon. read more

Panera Bread - Turkey bacon sandwich.. (with no turkey or bacon). - Soup Near Me - Prosper, Texas

I ordered through the phone app, and the app and restaurant said the food was ready for pick up. The food was not ready. Food was just sitting in a bag on the kitchen and the preparer did not bother to finish and just hand it over. He was the assistant manager. Poor service and did not even want to try to amend the situation. This Panera bread does not have my service anymore. A friendly Asian man who checks order quality tried to help the best he could. read more

I live close so always come to this location. The coffee is good and the food is good. The service is hit or miss when I order and pick up food. The store is kept nice and clean. This is one of the better Panera breads I've been too. read more

A year ago this location was great. Over the past 6 months it's become terrible. Our order is always wrong, the food is prepared poorly, and it's clear the employees couldn't care less. The store manager should be ashamed. read more

This is our 3rd time coming and the processes still haven't changed. I wasn't going to write a review but as I see from the other ones, people have the same issues. 1st visit: we went inside to order and it took over 45 mins to get a soup and salad. We asked what was going on and the manager had to go check. The people in the back told her they were making sure drive through orders got out first... say what?! At the time I was pregnant so I was less than thrilled when we were told it would be another 20+ mins. When we said we would just go somewhere else, that's when the manager offered to comp the meals. 2nd visit: I chose to do the plan ahead feature so it would be read for my morning meeting at work. I ordered a dozen bagels and a thing of coffee. When I arrived for my 6:15 am pickup it wasn't even started. An hour later I had my order, and nothing was comped. 3rd visit: we just pulled into the drive through for them to tell us to come inside to order since 1 machine was down. We have an infant in the back seat so that wasn't going to happen. We also had members of our Sunday school class pick up bagels this morning. They had ordered and were told that they were running out of bread... how do you run out of bread when your name is Panera BREAD. Overall this place needs new management and a revamp. It's really a disappointment because this is really one of the few healthier options on 380. read more

Pains me to give one star, but you have to at least give one star to post. Not even giving these clowns a star. After spending over $40 for two mac n cheese bread bowls and a $10 Spicy chicken sandwich that literally was only a cold chicken breast a few pickle crumbles with buffalo sauce!? And the manager was rude and didn't even apologize for the sandwich being cold or the fact the sandwich was far from looking like it does in all their posters in the store. She said the sandwich doesn't have to look like the ones in the posters. So I asked where are the pickle chips? I literally got two teaspoons of pickle chip dust on my sandwich and the manger was fine with that? The manager didn't even offer any apologies or offer to give a free cookie or ANYTHING. Man... Covid really has lowered our standards of food service and food quality. Am I crazy for expecting a higher quality sandwich than chick filet for 2X the price? read more

This location is NEVER open. Every time I go it seems a manager didn't show up and no one else knows how to turn on an oven without the manager. Just don't even attempt to go. read more

I ordered online and customized my sandwich to have no cheese plus cucumber and lettuce added but they gave me my sandwich completely default with the cheese and none of my added toppings. I think they forgot the sauce that the sandwich comes with too. I'm so disappointed because I didn't even realize it was wrong until I got home. read more

The girl that took our order greeted us with a blank stare. She proceeded to take out order then when everyone finished ordering she told me (the first person that ordered) that my item wasn't available. After this, we walked to find a place to sit and every table was covered in food and the floor was the same. Every time I've been to this location the person taking my order seems like they don't ever want to be here and do everything slow and unenthusiastically. I've tried to give the benefit of the doubt because it is a newer location but it still hasn't gotten better. read more

Panera Bread - Every table looked like this, or worse - Soup Near Me - Prosper, Texas

The general manager is rude! I placed a curbside order and received an email that my order was ready. I pulled up, parked in a spot, and proceeded to follow the instructions on the app to notify Panera that I had arrived for pick up. But no one came to my car with my food. I sat and waited patiently with my newborn daughter in her carseat. I watched as other people pulled up after me and received their food. Still no acknowledgement. I tried to call, no answer. I waited for 30 minutes! Finally I get out the car, take my daughter out, and go inside Panera to grab my own order. The general manager doesn't even look at me, but an associate kindly apologized. Then as I was leaving, I watched the manager go outside and bring another car their curbside order. Still no word to me. I cannot believe my presence in the parking lot and in the store was completely ignored! Disgusting! I hope my race did not play a factor but I can only wonder what else would stop someone from bringing me my curbside order. Especially when I waited patiently. read more

Late at about 9:35 we were in Texas traveling craving some salads and a light late dinner we found this Panera open still. We went there and found the mgr and workers packing up. They didn't mind us and offered help and made us fresh salads and a yummy sandwiches. They even offered us to stay and eat there while they were finishing up and cleaning! Perfect revive and great end of 1st night visiting Texas! We were very thankful and happy! So 5 stars to the employees the mgr and the yummy food. Thank you again read more

Came in to buy bagels, muffins, and a small cream cheese. Bagels were good, the cinnamon raisin ones were missing raisins.. the "small cream cheese" ($1.60) was the size of a creamer from Denny's!! Staff is not friendly and not sure they know how to smile, which is sad. I used to love this place, but sad about their lack of customer service. read more

We came by at 2:00. Service was great ! Good was great ! After reading the bad reviews , I just don't understand. Chicken salad was amazing. Tomato soup was rich and creamy. We would be back . read more

Panera is not cheap, your supposed to get good quality and decent customer service. Tonight was neither- who puts chopped parsley in a salad? This place. Ordered the oriental salad, dressing was gross and yes there was bits of parsley throughout- what a way to kill the flavor of an entire salad. The other thing that was just lazy was we ordered group soup size chicken noodle. It's supposed to come with cups and a baguette. No cups... and the baguettes was literally ripped apart and stuffed into the bag with the dressing and utensils. Come on guys, just give me some kind of effort-- cut the bread or just give me the loaf whole. I've def had better experiences at the Main Street location, this one, seems like an issue every other visit. read more

Panera Bread - Someone had fun ripping this apart - Soup Near Me - Prosper, Texas

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Food was great! Four stars because the drive thru was slow with only one car in front of us and they forgot my salad. Manager was super nice and willing to replace but I need to drive 30 minutes back to that location to get it. read more

Panera. I love your food but you've screwed up my order more times than not. It's not like I'm making changes. I order straight from the menu. And then it's missing critical elements like the avocado. Or the chicken. Very disappointing. However - you are very timely and I like the quality of the food. read more

Paid $9 a pop jus for it to be cold and it tasted old smh & don't even get me started on the grilled cheese . Double homicide. read more

Panera Bread - Pizza - Soup Near Me - Prosper, Texas

Our orders typically only have one or two small things wrong (which is above average for fast casual places in this area). But order is on time and fresh. Minus one star for closing at 5 o'clock and frequently not having in stock what I want to order. Also, minus 1star for Sandwiches apparently don't come with pickles at Paneras in Texas read more

OooRah! Yea, open for dining in during hot TX summer days. First time this location as we usually eat at one closer to home. But getting stir crazy from the virus hibernation so we drove here. Very busy and lots of traffic on Hwy 380 during lunch hour weekday. West bound traffic was backing up in front of Kroger/Panera location so best to exit at traffic light at Windsong. When exiting use the light at Windsong (you can drive behind Panera) to get back on Hwy 380. Food was great and fast service. Lots of virus precautions in place so safe place to eat. We had half sandwich (new menu item Frontega Chicken) and cup of soup. Beverage station is self-service but they ask you to get new cup for free refills. read more

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Excellent customer service, always greeted when coming in. Staff is super friendly and they do anything they can to make the customer happy.

I ordered tomato soup twice and did not get my croutons either time. I contacted them. They offered a free meal. Go to get the free meal and ordered the bbq chicken sandwich they leave off the onions. $13-17 lunch should include everything. Period read more

Great atmosphere and people. Sip club is a money saver for those who get daily coffee. Always greet you with a smile. Bakery has great selecton. read more

Waited at the counter for 10 mins. Not one person came to the counter to take my order. Left. Sad this place is fairly new with sucky service. read more

This is the worst Panera ever! Waited in line for 30 mins last Sunday, then finally got to the window to be told to wait in a parking spot. Waited in the parking spot for another 5-7 mins to get home and find a piece of paper in the middle of my 8 year olds grill cheese sandwich (melted into the cheese and sandwich). I've been trying to find the GM for this store because this store is the absolutely WORST Panera I've encountered. My son could have eaten that and choked on it. Needless to say, he had taken a bit and I told him to spit it out because I had no idea what/where that paper came from! read more

Panera Bread - In my son's grill cheese sandwich - Soup Near Me - Prosper, Texas

I've tried this location 4-5 times now, and I think I'm officially done. The drive through is incredibly slow, and they are NEVER fully stocked. Tonight, after sitting in line for 10 minutes, I finally got to the window and tried to order a chipotle chicken avocado sandwich, and they're out of avocados. I tried ordering a salad instead, and they're out of every single salad. ALL of them. In prior visits, they've been out of Mac and cheese, and I've also picked up an order where they were apparently out of items but they didn't have the courtesy to let me know (when I got home, order was missing ingredients). It would be nice if they'd at least consider putting a sign up at the drive through regarding out of stock items rather than trapping customers in a line, but that's not their current practice... If you're going to order from here, I'd recommend ordering online or calling an order in so you don't waste your time waiting for items they don't have in stock. It defeats the convenience of being able to go through a drive through at the last minute, but it might save you a ton of frustration! read more