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WOW! -5 stars! I cannot believe the experience I just had here! 8-3-26 I went to the Panera Bread on 3521 E Foothill to get some soup and a 1/2 sandwich for my daughter who was home sick. I wasn't familiar with the menu and asked the cashier exactly what the "You pick two" was. She explained it was a half sandwich and a pick of side items, which she listed, including soup. I said "perfect" and ordered the Chptl Chx Avo and Tomato soup. When she rang me up, suddenly I was being charge about $16, rather than the roughly $9 for a "You pick two". I protested to the cashier, who responded that since it was separate, the items were more. I told she had just literally told me it was included, to which she responded that it wasn't. I complained to her that it was misleading in the extreme, and went ahead and paid the bill and asked for the manager. A woman came and introduced herself as the manager, but had no name tag. We discussed that for a moment, then I asked her name and I think she said it was Rachel (Unsure). I gave her my complaint, to which she said she could do nothing, and when I threatened to report it to Panera corporate, her response was I could do that, and was there anything else I needed. So it ended there, and I got in line to wait for my food. As I waited, I remembered I hadn't been given a receipt and since there was no cashier present, and I wanted to see the charges so I could review them as I waited, I tried getting the attention of the 2 women doing food prep, the supervisor I'd spoken with ignored me, but the other woman, told me I had to wait. When I explained I only wanted my receipt, she said she too, was a supervisor, and could do that, so I went back to waiting. I waited, and I waited, and I waited. Then the cashier returned to the register, so I asked her. She printed it right up and I thanked her and went back to waiting. I had plenty of time to converse with others also, and at some point another customer pointed out the menu explained in a location other than where the price was listed, that the "You pick two" item had a list including soup as a "Pick" item. I quickly took a picture, and asked to see the manager again. I waited, and waited, and waited again. When she appeared, she asked if I'd gotten my food and when the response was negative, she began walking away, saying she'd check on my order. I told her that wasn't why I wanted to talk with her, and that I'd been overcharged and wanted it rectified. She then gave an ultimatum, asking if I wanted a refund, or if I wanted the food. Of course I wanted the food, I'd waited all this time! I just didn't want to be charged unfairly! We went back and forth on this point a bit, then the first woman I'd spoken to asked me to step aside where we could talk. Thinking we could have some sort of a conversation about the matter, I followed her around to one of the registers, where she told me she was going to refund my money. Thinking she meant to not charge me for the food, I proceeded to swipe my charge, but then realized she meant to cancel the order entirely to inconvenience me in retaliation! I stopped the refund, and incredulously she then told me that customers were complaining of MY behavior, and that she was calling security to have me removed! (THIS!, as several customers had approached ME as I was waiting to express shock in the manner the supervisory staff was treating me.) Yes, I railed at this treatment a bit, then decided to leave immediately and challenge the charge with Visa. In my sixty some odd years of food service interaction, I have NEVER experienced this degree of misconduct in any business. Not only is Panera Bread engaging in false advertising, up selling, and some weird kind of customer gas lighting backed by strong-arm tactics, the business has no regard for fairness in business or ethical practice. A worse customer experience is difficult to imagine. I have witnesses to these interactions, and a photo of the menu showing the inclusion of soup in the item I ordered. Sign of the times? Me thinks so...
I had an out-of-state friend in town and we were driving around Pasadena trying to find local Van Halen historic spots when we suddenly got hungry. Though we had been trying lots of local spots along the way, my friend had a craving for something that she recognized so we found this Panera and it hit the spot! She ordered at the counter while I ordered on the iPads! I got the Balsamic Greens with Grains salad and a Diet Pepsi. It was a great blend of fresh flavors and hearty grains to sit in my stomach a while. I always love their baguette on the side because of the chew and because I could use it to soak up the remaining dressing at the bottom of my bowl. The restaurant was larger than any Panera I'd been in before I think. Comfortable, clean and quick so we could hit the road and keep going! Love earning the rewards on my app too!
This is an awesome location for Panera, and super popular, it seems. When I pulled up, parking was pretty cramped, and I ended up getting the last spot available. I'd recommend trying not to come at typical hours, if you don't want to street park and walk, or chance it at one of the other local store parking lots. When I came in, the place was buzzing, and there were a ton of people waiting for their orders. I came in right on time for my to-go order, which was a "you pick 2" of both of the new Asiago Bagel stacks. I hadn't tried either before, so I wanted to try something brand new...and I wasn't disappointed about the food at all. The flavor of the beef asiago bagel sandwich was my personal favorite, and it had an awesome kick to it that I loved. The beef itself was tender and tasty, and the asiago bagel had a deep cheesy flavor I really liked. The chicken roma stack was also delicious, though the flavor punches you a little less in the face than the steak. In both cases, though, I was really impressed with the flavor, and I think both are actually pretty balanced. I will be getting them again... My only issue here is that I did end up waiting about 7 or 8 minutes longer than even the longest estimate was for receiving my food. I think the staff was moving pretty quickly, so my guess is that I came in at a really busy time. Next time, I guess I'd wait a little longer and not come at 12:30ish. The parking lot was also a little dangerous as I was leaving. There was a woman who seemed to actually run into the car of one of the workers at the exit of the plaza, and very nearly hit my car as she tried to back away from the worker's car. That alone was enough to scare me into parking elsewhere next time...
Stopped by to try there new item, the Salad Stopper. Instead of eating a salad, since it is just a bunch of veggies, you don't feel quite full. Because this item is served with the salad inside an Italian roll, it eats more like a meal. It also comes with a bag of chips, so it was a very filling meal. If you eat here, I recommend that you join the Sip Club. For one fee ($3.99 - $11.99) depending on their current promotions, it's all you can drink for one month. And once you redeem a drink, it will refresh and offer another drink an hour later. So, it's possible for a cold and a hot drink all in one visit. And sometimes you get a free month(s). And most of their menu items are delicious. Their workers are extremely efficient and very nice to all their customers!
I'm back again! I love their sourdough and the baguette.... The chicken and wild rice soup is good too. The tables are not cleaned... as usual. I found one table that didn't look too bad. I used some napkins and water to wipe, then used my sanitizing tissue to clean our table. I'm ready for food. Today we ordered double Panera Duets... One order of 1/2 tuna salad sandwich with creamy tomato soup which is one of our lite meal item. We also ordered the 1/2 turkey & cheddar sandwich with chicken wild rice soup because of the soup. We love the lite meal options they offer through the Panera Duets pairings. Too bad they don't allow substitutions... Today, they ran out of their baguette... They have us bags of potato chips in lieu which was nice of them, but I love dipping the baguette into the soup. I will be back for the delicious breads... I would be back so much more often if the tables were cleaned better... Oh, well.
I hadn't been to Panera in ages, but recently went twice. I got tomato soup and Mac and cheese during one visit, and then tomato soup in a bread bowl on the second visit. The tomato soup is really good! I like the croutons on the top. Service is quick. I don't like ordering from the ordering devices. So, I really enjoy when someone is at the register. This location always has customers, but it is never busy/crowded.
Upon revisiting, several new difficulties popped up, including inadequacies in keeping coffee and creamer/additions stocked, tea, and other available essentials. Bagels that were toasted were unfortunately toasted to an insufficient level, and orders were made incorrectly. Nonetheless, this continues to be a convenient location for me, and service, although with the above disclaimers, were otherwise friendly and quick.
4 years ago
I used to come here to study during college back in 2012. This Place back then just opened up so it was clean. Fast forward to today June 4,2022 and the place is dirty. I sat down for almost 2 hours and there was no one cleaning. Most of the tables had crumbs, with sticky liquids that dried up , the carpet was full of more food crumbs, tissue, and just gross everywhere i can't describe it any worse.really overall i was disappointed coming here. I ordered the broccoli cheddar soup and it was too watered down. Not creamy like i had before. I also had the steak ciabatta sandwich and the meat did not look fresh. It looked old. I hope management reads this review because they can do better and i want to come back here but they have maintain the cleanliness of this location especially since it is surrounded by nice businesses here in Pasadena. Improvement in cleanliness needs to be made and management probably needs more training how to manage their staff. A cleaner place and better food preparation is what i hope to see otherwise I'm not coming back. I'd rather go to the one in La Canada or Alhambra. As im sitting at the table next to the drink machine, there is a staff leaning on the counter with her butt. The same place where the food is prepared. She then turns around and puts on gloves and starts preparing a sandwich. GROSS! Manager on duty needs to do a better job at managing his staff read more
I usually order my food for rapid pick up here and it's always ready within ten or so minutes from the time I place the order. For those folks who are introverted or don't feel like interacting with a live human in any part of the ordering process, then this is a great option. You order and pay using your phone or computer, then go to the rapid pick up area a few minutes later and take the bag with your name on it when it's ready. No human interaction whatsoever! If that's your thing. They have the traditional wait in line and tell a person your order option as well for those who would rather do that. There's also apparently order kiosks where you can place orders too but I haven't used those here so I can't really comment on them. The main reason I am not giving 5 stars is because the parking situation is a little quirky. There are a lot of other restaurants in the same shopping center so prime parking at most busy-ish times (lunch, dinner, etc) is usually taken so you have to park out back. read more
3 years ago
It is in a great location! Like every successful business, it is busy! Be patient with the staff! They are great PICK UP AFTER YOURSELVES! Have a great day read more
4 years ago
4 years ago
This is my second time at Panera bread and my last. Seems like no matter what time of day you come here, the place is always dirty from the front door to the bathroom , kitchen, drink area tables....just EEEEWWWWwww....Looks like no body cares....it's a shame because their food is not that bad...... read more
2 years ago
3 years ago
I like ordering online thru the app. Rapid pick up is easy. Ample parking at this location. Dining area is closed but there is a patio area. Too much sun so no one usually sit out there even if the 6 feet distance can be maintained read more
3 years ago
Food excellent.... Disturb grubhub charge me three times so I have a whole bunch of their food now but it was good. The tomato bread bowl is amazing! Sandwich ok and the Greek salad fire! I wish they would've gave me more chilis but now I know I'll be back... little pricey but worth the dollars$ read more
7 years ago
I found myself feeling a bit famished and I knew that only one thing was on my mind... SOUP & SANDWICH hmmmm..... but which establishment would satisfy this particular brand of hunger? Panera!!!!! Off I go!!!! Yummy read more
3 years ago
5 years ago
Disappointed with teriyaki chicken broccoli bowl for $11.69. It was just a half filled bowl with broken pieces of broccoli as if it was from the bottom of a bag. The chicken was dry and too sweet. Maybe it was the end of the day and last of a batch. A piece of French bread was thrown in the bag without any wrapping or container. Couldn't really eat much of the bowl. Can I get a refund? We also got flatbread and it was ok. read more
7 years ago
I frequent this Panera for eating & studying after I get off work. They're open until 10pm, which is much later than most coffee shops. There are 4 rooms & I prefer sitting in the back room because there's lighting right above the booths & it's usually more quiet & empty. As for food, I usually do the "pick 2" option, where you mix & match either a salad, soup, pasta, or sandwich. It also comes with a side of either an apple, chips, or baguette. I get the same thing every time: mac n' cheese, broccoli cheddar soup, & baguette (ask for butter too) ! It never disappoints :) read more
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5 years ago
It was a very bad experience today, the garlic bread was over burned and the panini was not even seems like pressed correctly. We also ordered the chicken carbonara but it was way too dry than before. Very disappointed in today's service... read more
3 years ago
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4 years ago
Ordered on Uber eats. was hesitant at first but my godddd when the food got here and i seen the sandwich wow they're huge ! The half portion salads are a little small but it makes up for it on how they taste literally amazing ! Don't know why this place only has 3 stars but my experience was good. the bbq chicken salad 10/10 the sandwich too was 10/10 so good definitely will be ordering again or even stopping by to dine in and try their bread bowl soups ! read more
5 years ago
I love Panera bagels and was the only reason for the second star but I was truly appalled after trying a different breakfast item today. I got the bacon, egg, and cheese sandwich subbing ciabatta for sourdough. It came out to around $7. I was surprised when I opened the bag when I got to work and the sandwich was a measly half portion and they had forgotten the bacon. It was soggy, bland, and one of the biggest wastes of money I've ever had. Honestly really disappointed. read more
7 years ago
Conflicted on the # of stars. Had a craving for Panera, so made a special trip this morning since there is not a Panera close to me. Went to get a breakfast sandwich, ordered an artisan sausage egg and cheese on ciabatta and for dessert got a chocolate chip muffin top. Who says dessert is only for dinner, not me!!! I get my muffin top and I notice it's much smaller now, that's disappointing. I'm sure the price is the same though. As I'm sitting waiting for my order I was told there's no sausage, uhhh, why didn't they tell me that when I ordered. Since I ate my my dessert, I get a refund for the sandwich and decided to rush to the next nearest Panera. Review to be continued on next Panera check-in. #strikeone read more
2 years ago
3 years ago
Average for a Panera bread. Workers are very nice. Food is par. Really annoyed at their inability to cut bagels. I bought a few bagels to take home, and when they offered to cut it, I thought why not, we will eat it right away and it will save me time. But dang, they are all cut crazy uneven, like 80/20 cuts. Someone is too lazy to adjust the blade on the bagel cutter? read more
2 years ago
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This is my go to Panera Bread location. There are plenty of seats available, free Wifi, and a nice seating area outside. For sweets, they have cookies, cupcakes, sweet rolls, cinnamon crumb coffee cake, brownies, scones, artisan pastries, and muffins etc. They also have a Soup Schedule, depending on the day, they serve different soups. My usual order is the "You Pick 2", you get to combine two items, 1/2 pasta, a cup of Soup, 1/2 Sandwich and/or 1/2 Salad. My favorite is the Fuji Apple Chicken Salad. My second pick is soup, I've tried the following, Creamy Tomato, Garden Vegetable, French Onion, and New England Clam Chowder. ::Drinks:: I tried the Low-Fat B Green Power Smoothie. It is a mixture of fruits and vegetable purees, juices, concentrates, and a whole banana. The detailed ingredients state it has pineapple puree, kale, celery, cucumber juice concentrate, and lemon juice, etc. The smoothie was bland, I couldn't distinguish the flavors of the fruits. (http://www.yelp.com/user_local_photos?userid=NO5e0WtLAOYcjheLU6OEVg) ::Food:: I really like the Fuji Apple Chicken Salad. The salad consists of chicken that is all natural and antibiotic-free, field greens, tomatoes, red onions, romaine, pecans, gorgonzola, apple chips and mixed with white balsamic apple vinaigrette. I love the tangy and sweet flavor of the salad dressing! When Panera Bread was still new they use to put real apple slices but now they serve it with apple chips. Now for the soups, the Creamy Tomato is too thick, they didn't serve it like this before, French Onion is salty and the New England Clam Chowder was watery but it had a lot of clams. From all the soups, my choice would be the Creamy Tomato or Garden Vegetable. (http://www.yelp.com/user_local_photos?select=6_rVdWycg4wittX7Rz66mA&userid=NO5e0WtLAOYcjheLU6OEVg) (http://www.yelp.com/user_local_photos?select=7vZ7g9tmVAvRa3QBpEls0g&userid=NO5e0WtLAOYcjheLU6OEVg) (http://www.yelp.com/user_local_photos?select=XkYBOVZMVi16MVGRHnxE5g&userid=NO5e0WtLAOYcjheLU6OEVg) ::Highlight:: The Fuji Apple Chicken Salad and dressing. ::Rating:: 3.5 Stars for the Fuji Apple Salad and 2 Stars for the soups. ::Tip:: The You Pick 2 comes with a choice of Baguette, a bag of Chips or Apple. When I order it, the cashier most of the time automatically gives the Baguette. If you are going to order the You Pick 2, make sure to indicate what you want; I prefer Apple. read more
8 years ago
Located in a shopping center where LA Fitness, Island burger and few other restaurants located. Parking area definitely plenty so no problem of finding spot for your car. I have always a big fan of Panera Bread whether in NYC, LA or Vegas, they always have great service. So, in my surprise, this location definitely need upgrade on their customer service skills and cleanliness. I came on lunch time and they were not even packed or busy but outdoor patio was dirty and my bread bowl soup had someone eye lashes inside. I came to talked straight to the guy who prepared the food. The big guy behind the counter didn't even apologize and just looked at me with annoyed look. ( FYI , you need to check your food cleanliness , dude!!) I saw someone touching my sandwich with barehands to move the sandwich and change the plate. Even though they gave me new soup, I already lost my appetite right then and there. The management NEEDS to check their restaurant quality. Shouldn't Panera Bread be consistent in their quality? Or maybe that is just a wishful thinking?? read more
5 years ago
2 years ago
More info about Panera Bread
3521 E Foothill Blvd
Pasadena, CA 91107
Directions
(626) 351-8272
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http://www.panerabread.com
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Ask the Community - Panera Bread
Is there some additional step to connect to the WiFi? I click to join it via the WiFi option but my laptop doesn't connect 😢
I️ hadn't been in years and as I️ return today I️ find out that there's no more chicken tortilla soup, what's up with that?
I haven't seen it in a while. Tell the manager to bring it back.
Why does Yelp recommend reviews?
67 reviews that are not currently recommended
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Panera Bread - sandwiches - Updated August 2026
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