5 stars for Waba? Yes! In a time when prices continue going up but customer service somehow goes down (dont get me started on tipping, which this place NEVER asks for), the manager, Chris, and the staff here make you feel welcome and greet you. What concept huh? Good food, good prices, good people. They also have nice deals from time to time so come check em out. read more

I was looking forward to my first time trying Waba Grill and I was really disappointed. The food took a long to come out, and when I did get it, the rice was cold and hard and the broccoli was overcooked to the point it was yellow. The chicken was good. Also, the kiosk to place the order was super sticky. I felt grossed out everytime I pushed a button. Only reason for the extra stars was the staff were very friendly. read more

Stay away from this place. The portions are pathetic. I had an online order. I'm on my way over there I ask if it's done they say working on it. They are working on multiple orders from people that just placed their order. Then I say after waiting another like 8 minutes. How's that order going. They say working on it. Then I get my bowl. Im rushing out the door and I open the bag in the car and the bowl is pathetic. Legit a 5 dollar bowl in my 10 dollar chicken bowl. I was so pissed. Ambiance is trash too. read more

WaBa Grill - Sad portions chicken bowl. - Asian Fusion Near Me - Pasadena, California

If you order from Postmates. This location will never get your order right. I have ordered 2 times from this location and dint get the condiments in the side how instructed ok the order. read more

The staff was pleasant but after coming here twice they're constantly out of their main items and it gets quite frustrating. Food quality is fine but considering they already carry only several items (chicken,beef, tofu).. to not have an item is annoying. I won't be returning to this location. read more

Service was awesome The food was very subpar. The salmon was really fishy smelling and tasting to fishy which we all know means that it wasn't fresh. The marinated Steak looked nothing like Steak and was nauseating. The Dumplings were great. We would love a refund read more

Food is good. The staff is always super friendly and helpful! The ambiance is decent.

Ordered through Grubhub and I got the woodiest chicken I've ever had the displeasure of eating in my entire life. They also missed items that I ordered. Would never order from here again. Sansai on Lake Ave is a better choice if you're looking for this type of fast casual Asian inspired plates and bowls. read more

Dry, dry, dry tasteless meat and horribly bland vegetables. Don't eat here unless you want to just blend it up and feed it into your stomach through a tube... Even then the nutritional value is probably insufficient read more

Great costumer service super friendly staff ! The food is delicious too . Sometimes it can get busy though

Food is consistently delicious, and the staff is top notch. Dining room always clean and well stocked. Chris makes every visit a pleasure with his excellent customer service and pleasant attitude. Great location! read more

This place is falling apart and there are homeless wandering around inside the place. The bathrooms don't work and they are short people to work the counter. Horrible for them, they are doing their best but it is bad. read more

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girl , it was bad first , they somehow didn't have broccoli? Anyway, the toilet was filthy , most of the tables were dirty , and the servers quite literally walked walked out the front door to smoke outside and left us alone in the restaurant. 10/10 would (not) recommend XOXO - Gossip Girl read more

Great customer service, great attitude, always receiving customer with a smile. They go above and beyond. Food is great always cooked to perfection. The ambience does get pretty busy at times but the guys do their best to get everything done in a timely manner. read more

I hardly leave a negative review, but unfortunately I had no choice but to leave one today. I walked in, empty, around 1:15pm. I asked for a rib eye steak bowl and broccoli. No broccoli available to serve, OK. Before paying I noticed my order said "chicken with veggies, I asked for it get corrected with the right protein and brown rice, it didn't. I tell my clerk, could you please swap the white rice with brown rice and add steak instead of chicken. He said OK. This guy literally grabbed the steak with his hands and dropped it onto a new bowl. I asked for a refund and two guys got really upset. Well, here is what I would recommend. If the business is slow, take the time to clean the grill and its surrounding, wear gloves when handling food, listen to your customers carefully, greet them as they come into an empty location, have clean tables. Customer service needs revamping asap. Today's visit was unacceptable and unfortunate. Lastly, tell your employees to not get upset when customers ask for refunds, we aren't dogs to get fed in such way. read more

Had lunch and the food was served quickly. Tasted very fresh. Exactly what I expected. Very glad there are healthy options out there.

I absolutely love this waba grill location. The team that works there is always welcoming and they seem like they really love their job. I came in for my usual chicken brown and one of the workers (Devin) recommended I upgrade to the plate so I could try out the dumpling. I absolutely loved them. All these years and I never knew they had them until he mentioned them. Definitely recommend. read more

Worst WaBa Grill I've ever been to!! Service was ok at best. Soda machine sucked not working right. Ordered 5 Bowls very little amount of meat given. I asked for soda carrier and the guy didn't know how open the cardboard soda carrier. When we got it open the soda's were falling out. Just a bad experience all around. read more

If you don't mind having saliva on your food, go to this place. The food preparer was talking and laughing with his co-worker while digging for the big rice cooker that was in front of him, waist level. I could literally see the spit spraying on the rice. NO MASK! I asked, "Aren't you supposed to wear a mask?" The worker said, no since there is no more covid. I cannot believe his response. I work for the health department. I told him that I no longer wanted my order and to give me my refund. It was my first time in that restaurant and I will NEVER return. Disgusting! read more

Was open today. Walked in and there was no menu. Employee said to check the website for a menu. So no menu board and no printed menus. Behind the employee, the kitchen looked dilapidated, and dirty. Looked like the kitchen needed to be refurbished. Maybe put up a partition? Employees were young and seemed like they didn't really belong or care. Hard to explain the vibe. It just wasn't positive. I have never seen any other locations in this condition. There was no way I was eating there. I went across the street to eat. read more

No restroom in a place of food service is crazy. No drinks inside of there refrigerator. The menu TV was off, the cashier was being rude when I asked him a question. I would recommend coming to this location if you want good waba. read more

Came here on a Friday afternoon and beat the rush, pizza took 40 mins, which is fine but when I ask the cashier if he knew how much longer.. he said it'll come out when it'll come out.. lack of customer service and unprofessional in my opinion read more

Came in at 7pm No white rice No veggies Cleaning the whole place like it's closing time(tables with chairs on top so you can't sit) Just go somewhere else read more

Ordered online before going on lunch break o still stood there for 20 minuetes order never came out . The guy in the front said 2 minutes as soon as I walked in but he tells everyone that . read more

This is a long overdue review ... I love these guys. Every time I walk in, everyone is SO nice! I work across the street and I always order through the app, so I don't interact with the employees much, but I think the manager, always remembers my name and is so super sweet! The other guys are so friendly and super energetic as well. With all the options near by I choose to go here because of the staff. I've got a new found love for their boom boom tacos. They're perfect for my lunch fix! Thank you so much for being the highlight of my day :) read more

Ordered my food online waited 20 minutes after scheduled pick up time. If you are in your 30 minute lunch don't waste your time

Cashier quick to take orders but nobody is giving them out when they're ready. They have several orders on the counter. Waited about 20 minutes for my to go order. read more

I had a nice, quick pleasant visit at this location,today. The two gentleman Chris and Drake are super chill and cool people. I can't wait to visit again when I'm in Dena read more

Waba grill is pretty close to my place, within walking distance. It is off a very busy street near the 110 freeway, but the parking lot is spacious generally enough to where finding a spot is usually not a problem. The concept is very interesting, of a fast food restaurant that serves Asian rice bowls. Chicken breast costs extra and the family meal portions tend to be on the smaller end, but for the most part I am a fan! read more

Worker smoking weed in front of store, the rice tasted old and was hard and they refused to replace my gross rice. Horrible customer service. read more

The service from this place is horrible had to wait almost 1 hour for one plate of food, my order was missing utensils, napkins, and my drink had a piece of plastic inside definitely never ordering from this place again on top the rise was very hard seemed to be old do not go to this place read more

Food good service good Need to clean floors and counters . Won't come back yuck. Napkins on floor read more

Haven't even gotten my food yet--I know it will be exceptional. The service has been refreshingly amazing and not even Chic Fil A people this nice. Super clean too read more

I ordered the steak and chicken veggie bowl. I loved it all. The broccoli was a little hard still. I only say this because I have braces I couldn't eat them. Otherwise I would of loved them! read more

WaBa Grill - Chicken Steak Veggie Bowl peach tea - Asian Fusion Near Me - Pasadena, California

Updating my review. The salmon bowl that I wanted oh so bad was bland as heck. Literally no flavor at all. The hubby got the shrimp bowl and added some salmon. He said his was bland as well. What saved his was the char from the shrimp. read more

WaBa Grill - Patiently waiting for my Salmon Bowl - Asian Fusion Near Me - Pasadena, California

Really terrible service!! It's my first time here and I ask the cashier (he has glasses) a question about the bowl and which protein I should go with and he just looks at me with a blank face and continues to ask if I still want a bowl.... As a first timer this will be my LAST. Corporate should really take care of this, my experience was very upsetting! read more

the beef in the waba veggie bowl I got 30 minutes ago tastes like beef jerky. Overcooked and hard to chew.

Bad service by cashier. I really like their food, but would never recommend this location.

I noticed that the company did finally correct their issue for my side of the problem. Thank you for the response/corrections, and we are "Even Steven" again. I hope you guys just correct any misinformation to avoid people thinking this is intentional or neglected business practices. Other than that, I'll just have to try again when it's not Sunday and maybe earlier than evening. Thanks again! read more

We just ate dinner here and wow the service and food we're nothing short of amazing! I am so impressed with their Excellence! The staff was extremely Attentive and loved his attitude and energy! Not sure if he is the owner or not but if he is not he conducted himself as if he was. We will be return customers! Highly recommend if you want a delicious fresh healthy well balance and large portion meal! So filling but left me satisfied but stuffed and had left overs! Great bang for your buck! Whoever owns this place you are doing an outstanding job! read more