I usually don't have customer service issues but the visit today was not pleasant at all. The girl made us stand there while she finished sweeping. Didn't even know she was the order taker until she finished sweeping. Never acknowledged us never said she was ready to take our order or even a greeting. I stepped up on my own because clearly she wasn't going to offer. I hesitated for like 3 seconds while ordering and she literally huffed and dropped her nails in exasperation. I said sorry I'm still trying to see which pick 2 I want and also sorry if you are having a bad day. She continued to be non-verbal, I had to ask if the payment was ready and what was the total after using what was left on my gift card. It costs nothing to be kind. Customers should not be a recipient of you having a bad day or your lack of communication skills. Younger generation I guess have no clue how to talk to actual human beings... read more

One week ago had a 5 star meal here. Today was a 1 star meal. Last week I had the half salad and cup of soup combo. Chicken noodle soup and 1/2 Fuji apple chicken salad were excellent. Spicy, flavorful broth. Salad had generous chunks of chicken. Went back today because the salad was so good. Today the salad was very meager, maybe 3 chunks of chicken. Not sure why the difference in salad quality and quantity of ingredients. Different cooks? read more

This is not the 1st time they have screwed up my order and tried to over charge me. NEVER go to the one on Pendleton Pike they are HORRIBLE! I ordered 4 Kitchen Cookies . I picked up my order they tried to put 4 chocolate chip cookies in the bag I looked in the car. listen, if you don't have what I order then just say that do not put something of LESS value in my bag and just see what I have to say. I went back in and told them no apology no excuse just well put it back on your card it's been a day I still have not seen the $21 back in my account. Also whoever is back there giving these cooks directions needs to go back to culinary school just awful ! read more

I went after work and ordered three soup and sandwich meals. I received my food and the bag was taped closed. I peaked in and really couldn't make out what was in the bag. I got home and the Kicking grilled cheese sandwich was missing. I drove back, showed my receipt and the manager was nice about providing me a kicking grilled cheese. He instructed someone behind the counter, the same young woman who bagged up my order the first time. After a few minutes she let me know my sandwich was ready. I got home and found that she gave me a microwaved cheese sandwich. The bread is like rubber on the outside and soggy on the inside. I tried the sandwich and am just disappointed in what I received. The resturant was clean. And the soup and tea taste amazing. read more

See all

Pretty much everything needs to improve. From soggy yougurt and fruit cup to cold coffee to old oat cookies to poor service... etc This franchise place needs to step it up otherwise Panera should shut it down. It is poorly managed with absent quality control and poor service. I feel bad for the workers as they seem to be poorly trained and overworked. I think it is poorly managed. read more

I had a horrible experience at the Panera Bread on East 56th. I ordered $80 worth of food, about 5 meals. First issue was, I specifically asked the cashier to make my sandwich to go, and the chicken teriyaki bowl to go, a d the rest for dine in. Well, they swapped it. The chicken teriyaki bowl was in a bowl on a tray and so was my sandwich, the dining in items were all wrapped to go instead of on a tray. Second issue, I finally arrived at the airport to tear into my sandwich and it was not even sliced in half. It's too big for that and I don't have a knife since I'm at the airport. It would have been nice to share it with my son,but doing the whole, " I take a bite, then you take a bite" wasn't going to work. Third issue and most important is that ordered a bbq chicken smokehouse sandwich and I believe it's one of the more expensive sandwiches, and what I'm eating write now is some pesto sauce deli turkey sandwich with little-to-no-meat and a bunch of soggy lettuce and two sliced of tomatoes for a 12" sandwich. It's all bread! They jipped me on the meat! Look at the photo. Panera you can do better than this! Train up a "teen" in the way that they should go, and...."" read more

Panera Bread - Pesto deli turkey sandwich with hardly any meat - Sandwiches Near Me - Indianapolis, Indiana

Good, but what you expect from the typical Panera franchise. Definitely not a bad experience. The food is good; service and ambience are adequate. read more

Can't keep up with a lunch rush, order was supposed to be ready at 12:25 and it's now 12:50 and still waiting

Everything. Employees are very experienced and know how to please the customer even better.

Typical Panera. I thought the food was ok. Seems like Panera needs to do something to reinvent their business. It's so so anymore. I thought the lady taking our order was very patient. I ordered a bacon and tomato grilled cheese. It wasn't grilled, it was toasted. I'm giving them 3 stars because of false advertising. read more

I just started working nearby and decided to try the 8.99 per month coffee club. I like the convenience and rapid pickup, but recently I have been grounds in the bottom of my cup. Service is fast and friendly. They could do a lot better with social distancing people crowd around rapid pickup, checkout and coffee. They do offer curbside pickup, but prefer not to do it for just a cup of coffee read more

Panera Bread - Sandwiches Near Me - Indianapolis, Indiana

"I sent my son to pick up our saturday evening meal and it was horrible." I purchased the goddess greek salad and 2 sausage and peperoni flat bread pizzas. Pizzas were cold , the salad was not good it was mediocre. and there was a piece of broken off bread just laying in the bottom of the bag not properly wrapped up. Ill never go back there. this was our first time trying them out. I should of checked out reviews for them here first. I would also not recommend them to anyone. this was the fort harrison location." read more

Panera Bread - Sandwiches Near Me - Indianapolis, Indiana

**** Update*** Lowered from a 4 to a 3...giving this 3 begrudgingly What in the world did they give me. I know food doesn't look like the images on ads BUT geesh!!!! ************ Unlimited coffee is a plan I can get with..if only the coffee I wanted was available. This location tends to be out of one or more types of coffee when I place my online order. 3 out of 5 visits my app order isn't ready by the time provided...all I'm getting is an empty cup with a sticker on it. I get it, other orders are being filled..extend the time within the app. This visit I patiently waited 5 minutes after my order was to be ready. Upon further nosiness, spotted my cup on the floor. Wondered how long will they keep kicking it around before someone picks it up. Needless to say my craving for coffee beat out employee attentiveness. I inquired about my order to be handed a cup without explanation. Aht aht..I also ordered food. To my dismay the app showed chocolate croissants but none were made that day. I used a free pastry coupon how ever will I be compensated. I didn't want anything else, no I wasn't being difficult. The only reason this location is getting 4 stars is because of the manager!!! She was super nice, offered sandwiches, salads, something to make me whole and wrote my missing pastry in a special book. I wasn't a jerk about the situation, ish happens BUT I wasn't going to take food I wasn't going to eat. When I returned the next day The Manager greeted me before I made it to the counter. Bagged up my pastry and made sure my coffee was ready. That's exceptional service!!! My coffee may not always be ready and sometimes things get ignored but the people are kind and doing the best they can with what they got read more

See all

I typically love Panera however I think I'm done coming here during the evening shift. For the last week, 2 of the 3 kiosks have not been working. So we have to stand in line to use the kiosk. Aside from the kiosk not being available, there were no cups of any size out on the cup stations. All the cups are behind the counter. This is evening more frustrating since that is the purpose of the kiosk and the cup stations. I was in a hurry and took care of my purchase and proceeded to the counter to get my cups. I did indeed reach over grab my cups and I admit I was wrong for that, however the manner that the lady at the register talked to me was not ok. She accused me of not paying and stated that several times. I apologized for reaching over. So additional information, I have the Panera rewards on all of my family's numbers and am literally in here every single day so I know many of the employees and they have all stated to just grab the cup. In the future, be kind. Also fill the cup stations so it can be quick which is the whole purpose of the cup stations. read more

I ordered a dozen bagels. I went to go pick up my bagels at the counter and the cashier just handed me a big bag. The cashier told me that they didn't have any bagel containers. They also didn't give me my receipt; and they had the nerve to ask me for a tip when I paid for my order. read more

Panera Bread - Sandwiches Near Me - Indianapolis, Indiana

I joined the unlimited sip club a few months ago. I got in for a promo for 1.99 a month for 3 months. Any way you look at it, that's a great deal. Panera is always really good but a bit pricey for multiple meals a week IMO. The Tuesday Bagel special is awesome and now that they've added charged caffeine drinks to the coffee and tea club I'm stoked! Can't wait to try one tomorrow. read more

Out of so many ingredients!!! Who is in charge of inventory? It's so frustrating --I'm not coming back

I ordered the caprese chicken melt and they didn't even put the chicken on it. Absolutely ridiculous read more

Panera Bread - Literally tomatoes, greens, sauce and cheese... - Sandwiches Near Me - Indianapolis, Indiana

Overall, the place is awful. We went there for a quick bite as there is a theater close to it. Panera Bread (not this particular location, but in general) was recommended by one of our friends, so we thought to give it a shot. However, no more shots now. The vegetarian options are way too limited and among the ones they have, they make a mess of it. We went for Mediterranean Sandwich, Tomato Mozzarella Flatbread and a (from what I recall) French Toast Bagel. Neither of the sandwiches was enjoyable as the salt was a bit too much. Some heavy hand went for seasoning them. The bagel was fine but nothing compared to what we have had at other places. Overall, a big NO NO from me read more

See all

We went in the morning on Friday September 22. The ladies working were the best. Super attentive and all our food was great! We weren't expecting even a decent experience honestly, but got a really delightful one! read more

Customer service is always great here. I've already came to this location several times and they always give me my order right and they are also very fast on the orders too. Also the place is always clean and neat. I was attended by Linda and she was over all amazing. Moreover I always get a Chicken Chipotle Sandwich which is very tasty I totally recommend trying it out. Also with a side of a Mango smoothie also very delicious. Furthermore I really recommend trying this location out. read more

What happened to Panera? It used to be one of the best run restaurants, now it's just a mess. First this location parking lot and walk is filthy, at 8AM the one person behind the counter greets me with "I'll be back in a minute". Five minutes later he comes back I ask if they have scones and he proceeds to list all the things they don't have. Enough said read more

I'm a longtime fan of Panera Bread, a nationwide chain that serves up healthier than usual fast casual food with friendly service and a friendly, inviting vibe. I've always considered this particular location, however, to be on the low-end of the Panera chain because the atmosphere is always just a little less inviting, the employees just a little less friendly, and even the food manages to be not quite up to the almost always consistent Panera standard. During today's visit, which was my effort to finally have that nice and relaxing meal that didn't quite happen during last night's visit to The North End Moonshine & BBQ, Panera had already lost one star before I even made it to the ordering counter when I couldn't even manage to get in their front door in my wheelchair without bumping a magazine rack that had either been placed incredibly badly or wasn't being monitored appropriately. I got to the counter, ordered my food (my standard "go to" meal here is the turkey on country bread w/chips and an Acai Berry Iced Tea), and went down to find a table. I will admit that I occasionally find Panera as a chain to be a tad frustrating because their design isn't particularly wheelchair friendly. This is especially true if they're crowded, but today I arrived just after the lunchtime rush and was able to find a decent spot. There were a couple rather unusual issues of note - 1) The table was dirty and 2) The beverage area was cluttered. This is unusual for Panera as they usually keep on top of things, but I'm guessing they hadn't made it out from the lunch rush. Have I mentioned how much I dislike their tall counters where you pick up food? Again, they aren't wheelchair friendly. At my usual Panera, I can always depend on assistance if needed. At this Panera, there's barely even an acknowledgement you're at the counter. They'd forgotten the bag of chips, but at least fixed that one right away. Panera has plenty of accessible parking, though I have noticed fairly consistently that it's not used appropriately (ie, individuals without appropriate ID park there). The food itself was good, though the bread was just a touch hard and the cinnamon roll I picked as a $.99 bakery item tasted like it had been out for awhile. It wasn't so much that either one was bad, but they simply weren't as good as usual and considering Panera is a bit more expensive than most fast or fast casual places, I do expect consistency. I did accomplish my mission of being able to enjoy my magazines, relax with a meal, and soak in some quiet. That was great and I was also surrounded by several really friendly customers who made the experience even more pleasant. Overall, this Panera's is much more like a 3-star experience for a chain that usually receives a 4-star from me. read more

This was not a good experience. I ordered pick 2 and the charge was 18.00. One scoop in a bowl and a cup of soup. When putting the dishes in the by the trash, i noticed that it was overflowing with dishes and garbage. The floors were filthy. Really a bad experience. read more

If you like Panera, this one works. They now have the express stands for online orders and such. Staff is nice, interior: what you'd expect at a Panera. What caught my eye last time: they had both pink AND yellow tulip cookies--those dreamy shortbread cookies, covered in my favorite icing. I also noticed at this one, there were 3 different iced teas on offer. Parking lot is a bit weirdly configured, but I'll still brave it. Do wish they had a drive thru. read more

Breakfast sandwiches weren't even hot. More like lukewarm.. Iced coffee ordered was not good at all. They gave my boyfriend a spoiled parfait then when I asked for a new one, she made it on the spot but put a scoop of yogurt.. appreciated the new one though just could've had more yogurt which is the point of a parfait. There was a woman cutting bagels as I went back up, she was throwing the bagels in the cutting device and one fell.. I didn't see what she did with it but it looked like she put it back in the bag for the order and didn't bother to change her glove after picking it up off the floor I was shocked.. & won't be returning , ever. read more

This store constantly gets orders wrong. When you call to report a missing item, they put you on hold for several minutes.

the employee Mo went above and beyond! very kind person and deserves a raise and all the recognition! they made our trip here great and we will continue to come back! read more

Very disappointed with my pick up order. Order bread bowls and not only did I not get the bread bowls was not given the correct soup. Will not be retuning. read more

Kiosk is poorly executed. No opportunity to ask for extras, like slicing the bagel. Receipt will not have where it was purchased. Staff was helpful at resolving this read more

it always says my order is ready and when its ready im always waiting and its never there when on the app it says its there .. it happens everytime ive came to panera read more

Love coming here it's always fast and so good. My bagel could have been toasted more but it tasted so good I couldn't wait and ask for it to be toasted again!! Usually we come for lunch and I'm never dissatisfied but today we tried breakfast only to find it was sold out by 9:30! Still good for the slim pickings of bagel flavors. Wished there was more cinnamon crunch. read more

I am disappointed in the lack of care given to an order. This location cannot make a specialty coffee which they did acknowledge and often leave something out of an order. The lettuce was not fresh tonight and the bread was just torn off. If I had not ask, it would not have been added. I've even received partial orders. What happened to customer service? And 'charged' lemonade should say caffeine lemonade so that anyone who should not have caffeine wouldn't. Thankfully I did not drink it all. For $18, it was not worth it. 56th St. Indianapolis seems to be the only reliable location. I will avoid 96th St and I recommend others do as well. And I really like Panera. Sad. read more

I spit upon this place! All I wanted was a Mac & Cheese Bread Bowl and I was able to order it just in time for the last one. But, sadly it was not meant to be. Because those dumbass chefs gave MY bowl to someone else! I was able to get my refund but I was so upset at their awful screw-up that they told me to leave or they'd call the cops (I didn't even make that much of a scene)! Those idiotic incompetent inconsiderate bastards gave MY order to someone else and they threatened ME?! If I could I would give this restaurant ZERO STARS!! read more

Not a bad location. It's great that's it right across from work so I can walk there instead of driving. Had them cater my promotion ceremony and I made an adjustment online as I was instructed. Downside to that is, I don't think they take effect right away. The day my order was picked up there were only 20 sandwiches instead of the 30 I adjusted my order to. On top of that, I had two pending charges on my account, one for the original order and one for the adjusted order. Luckily, I used my credit card and had a big enough balance to where it didn't cause any hardship. It did waste time and I didn't have enough food for my ceremony. I gave 4 stars because they did rectify the situation although they didn't offer anything else for my trouble. I ended up ordering my own lunch since I let my guest eat before I ate. Either way, follow up with them when making online adjustments to catering orders. read more

I'm a huge fan of Panera but this one specifically always gives me great service! It's one of the few that will remind me of what coupons I can use, which I always really appreciate. It can get a little busy around prime times but I've never had that long of a wait there. read more

I'm not one to complain but I ordered online and had it delivered to my door like I do about 2 times a week. I've never had an issue but today, I did. The app said my order was here and I went out to get it and it was not on my door step. So, I called to store to make them aware of this. They had me speak to the driver that insisted he delivered it but I can't just make it appear. So, he says he will get another order out to me. This time, it is delivered with one of my drinks spilling all over my front porch. All I ordered was 2 coffees (which were not prepared how I ordered them) and a pastry. You would think with already having a faulty order, they would make sure it was correct and delivered properly. They have lost my service. read more

Panera Bread - Sandwiches Near Me - Indianapolis, Indiana

See all

Never had a bad experience here. All of the ingredients are good, although not always healthy. The Caesar dressing is really tasty, and I like their homemade croutons. read more

Panera Bread - Two for two, Caesar salad and chicken noodle soup. $7.78 - Sandwiches Near Me - Indianapolis, Indiana

Literally just ordered my food online, picked up my order, and drove home to find out there's no bacon on my bacon egg and cheese sandwhich, and no cream cheese for my bagel. This wasn't even the biggest issue. It's the fact that my call was obviously ignored. After that I proceeded to call again and was hung up on. Poor customer service.. read more

I went to this location for lunch while in between classes. I got my soup and sandwich to go. When I got back to class and began to eat my lunch, two bites in I pulled a long dark hair out of my sandwich. I contacted Panera online and told them about the hair in my sandwich, and I never received a reply of any kind. I was hoping to just write an email and have it be addressed by the appropriate party and have it be taken care of without a public post. However, this was not the case. I was never contacted by Panera and I'm sure my issue was never addressed to the manager at this location. Be on alert when ordering from here. You never know when you'll find a hair in your food. read more

Panera Bread - Long black hair found in my sandwich! - Sandwiches Near Me - Indianapolis, Indiana