Gave this place a three star cause their service really differs depending on when you go. Sometimes they have a really nasty manager who is this bigger white lady and she really doesn't care about her customers. One time I ordered spicy chicken thai salad to stay and they gave my order as to go, but I was like okay whatever that's fine and I went to the table. When i went to go take the container out of the bag i found the container to not be closed properly so while i was lifting it the whole thing went all over me and my white pants. All while I was working so i had to go back to work with stained white pants. When i told the manager she was so rude and i lost my appetite by that point. My order was also wrong and she didn't even offer me a treat like it states on the bottom of the receipt!! read more

When I was in Panera Bread I was KICKED OUT for apparently throwing wter meanwhile THEIR cup cracked as I was just sitting there Manager was polite but the other worker was very rude. read more

I really like this franchise, they are always consistent and the place is always kept very clean. its not your 5 star restaurant but for a quick breakfast or lunch it will do.. suggestions extend the breakfast hours on weekends blend it into a brunch, that would be awesome!! read more

It was a MADHOUSE in there at lunch today! The manager seemed very cool under pressure, even when someone came in to solicit during the lunch rush (who does that???). The staff was really friendly, and our food came out immediately! The staff was great about keeping tables turning and people moving...They were also good about keeping things clean despite the mad rush. When we first walked in, I wasn't sure if we should try to just go somewhere else, but the staff really made up for the craziness of what was going on! read more

Panera is truly a failed exercise in franchised mediocrity. I've eaten here several times with the constant delusion that somehow its going to get better. I feel like an anomaly writing this review because most people I talk to love Panera. They have a starbucks-like cult following that is a complete mystery to me. At this point I'm just convinced people have a ravenous appetite for sh*t and will eat anything that the people inside their TV tells them is good. Now to the food, The salads consist of wilted lettuce, a sprinkling of vegetables, some stale wantons or tortilla strips, dried out cold chicken that was grilled a month ago off site that has been sitting in a fridge waiting to be consumed doused in a vat of fatty dressing. The soups are no better than anything you would find out of a can and are overpowered with salt, then stuffed into a stale sourdough mass that will probably sit in your lower intestine for the next decade or so. If all this sounds delicious to you then wait until you hear about the sandwiches! They call it Panera BREAD for a reason. There is definitely no shortage of bread on these subpar delights. Most sandwiches are pulled out of the fridge and thrown onto a panini press before they are fired out to the customers in elegant assembly line fashion. The chicken is once again the re-re-refrigerated crap from the salads and the turkey breast makes subway's meat look appetizing and most are capped off by a very appetizing slice of welfare grade cheese. The giant loaf of bread that accompanies all the meals is generally stale as are the minimum wage employees that begrudgingly take your money and ALWAYS ignore your desperate plea to hold the mayo. 2 stars is generous for this fixture of bland overpriced food that seems to occupy every strip mall in suburban America. The only reason they even got a second star was because the wifi is free and the unsweetened iced tea is always fresh. read more

I usually don't write reviews for chains because I feel like you know what you're getting already, however, I hate this particular Panera. The only reason why I go to this location is because of its proximity to my office. They need to establish a better way or to have people line up to order. There always seems to be confusion as to where the line is, who is next, and whether or not there is one line or two. They also need to put more cashiers on registers during lunch time rush. read more

Panera Bread - Apple I received with my you-pick-2 - Sandwiches Near Me - Hicksville, New York

The lines are always long for lunch and the wait can be about 5-12 minutes depending on the time. If you have a short lunch you may not have much time to eat your food so take it to go. Always check your food before you leave. I usually get the bacon turkey bravo. I used to ask for substitutions like a different type of cheese or bread and they always mess it up so I just get it as is now. If you sign up for their loyalty card they send out coupons for $ off your lunches. The tables are often neglected and when people eating don't clean up after themselves you may have to do it for them if you want to sit somewhere. The employees don't clean them often enough. I want to try their lobster roll next, they are back for a limited time. read more

Panera Bread is very good. I am a huge fan of the Lentil Quinoa bowls. They make it so good with a little "kick" to it. I know it's pretty popular and most people have went here, but if you haven't I highly recommend it. read more

I normally order from Panera often the soups are always so delicious. The green tea as well. But I don't recommend the sandwiches. I tried this sandwich that had avocado chicken and this weird sauce and the bread was so soggy and the avocado tasted old. But everything else is pretty good. read more

The Panera here has all the same options as others, but the cleanliness and efficiency lacks. I come here from time to time, but I never have the want to stay long. There are 1-2 friendly and efficient staff that I appreciate, but the rest are lacking in terms of politeness and service. This Panera's location is convenient within Broadway Mall. Prices are the same as other Panera's around the area. read more

I think eating at panera bread is like eating at Dunkin Donuts, it will do if you have no other choices but its not really very good. If this place was upstate in my hometown then it would be four stars but honestly we have so many far superior local choices that its a shame to eat here. Any bagel shop on LI makes a 100X better bagel, every bakery makes better breads and every diner makes better soup and salad. Mediocre for an area that has so many fantastic restaurants. read more

When it comes to the food, Panera is Panera - and this is a Panera so they're fine in that aspect. The reason I go to this particular location is due to the lovely service I (more often than not) get from the staff there. Of course, you're always going to have a few new people, or a few off days, but all in all it's usually kind service with a smile. I've never received the wrong order or an incorrect substitution - and in fact when I was disappointed a sandwich I loved was no longer on the menu, the cashier brightly told me "oh we can do that for you!" and proceeded to ring me up for exactly what I'd wished I could still have. Also, since I'm generally coming in the middle of my shift, the chocolate chip cookies truly brighten up my day! It can get a little overcrowded depending on the time, but food comes out quickly if you're aiming for take-out, and there is outdoor seating so if it's a nice day why not take in that beautiful Broadway Mall/Hicksville scenery? read more

French toast bagel is awesome. Great deals on pick two for lunch. If you want a cozy place for a meal and some nice coffee, i suggest panera. I have met groups here for projects and enjoyed it each time. The soups are to die for. If you bring a computer, make sure you charge it. You get free wifi but not alot of power outlets. read more

Panera Bread - Inside panera - Sandwiches Near Me - Hicksville, New York

This specific Panera is terrible. I go to other Paneras all the time and never have an issue but every time I order from this Panera something is missing from my order, the wrong items are in my bag or my order is extremely late. I am a vegetarian and I'll order a basic salad and they accidentally put chicken on it. One time my salad had hair in it. I've complained to the manager every time and they just apologize and fix it. Nothing has been done to correct the issue. The main issue is they are supposed to have someone check off each item for accuracy on the receipt and then sign their name. They NEVER have anyone checking orders. read more

Never a fan, client wanted to meet here. Sandwiches are too much bread not enough meat and the soup's are way too salty. I also find them a bit pricey for the quality and quantity. read more

The ONLY reason this place doesn't get ONE star is because the food is consistent. The service SUCKS. I have NO idea how this place differs so drastically from other Panera bread locations. If you're hungry AVOID this place unless you can wait more than 40 minutes. read more

The only reason I gave a 1 star rating is because I could not give it 0. Not only is the food overpriced, the service was horrible. The kiosk overpriced my meal and when I brought it to their attention, they did not refund my money. They offered to give me more food but I waited 35 minutes. Very disappointed. read more

Im not a fan of chain restaurants, but I enjoy panera breads breakfast sandwiches. Im in love with the bacon egg and cheese on ciabatta. I also like the green tea and bearclaw. read more

See all

Pasta is rubbery and microwaved Soup is pretty good, except one time I felt sick afterward and another time there was a bone fragment (?) in my broccoli cheddar soup. I haven't gone back since. read more

Wow! This Panera location is excellent!!!!!! So much better than the ones at Garden City, Plainview, Syosset, and East Meadow. As you can guess, I'm a frequent patron at Panera. I was blown away by the amazing service at this Panera. They're always so friendly to me and remember my order! I love to switch up sometimes too. The chipotle chicken avocado is great. My favorite salad is the southwest chili like ranch with chicken. I recommend substituting the smoked chicken with grilled chicken and removing the feta cheese. I love their orange scones, so good! I also recommend the bear claw and ALL of their cookies. The best cookie by far is the triple chocolate walnut. Anyway, I definitely recommend this specific location. read more

Like usual, the food was great and brought out quickly. However upon the end of our meal we were approached being told they were closed when it had JUST reached 10 o'clock on the dot- and told in a manner in which they were insisting we leave. Not one other table was told to leave- only ours. Just a little confused. read more

Fast and friendly service. Only issues They are very busy during lunch hours and mall parking is not the greatest. read more

Good sandwiches and wraps. Nice environment to sit and their tea drink which i forgot the name is amazing.

Wasn't too impressed with my sloppy made chicken sandwich for 9 dollars. I think I'll go to a diner next time. This place is probably better suited for heavy eaters. read more

Came to this location twice. First time the cashier was rude and didnt even apologize then took our order and was also impatient, First time ordered chicken cobb salad I received no knife. Also ordered southwest chicken flatbread, they ran out of flatbread and only told us right before we were about to get the food. Restroom was disgusting. 2nd visit Cobb salad again avocado is nowhere near ripe and hard as a rock. Ordered a grilled cheese there was green stuff grilled on it and burnt. Last I checked bread or cheese isn't green read more

My wife and I went to Panera Bread in Hicksville last Saturday afternoon. We both had soup and salad. I had a cesare's salad and she had the Green Goddess Cobb salad w/chicken. She started getting cramps a few hours later and then continued throwing up until 5:30 in the morning. She has been sick all week. We left a message and then tried calling. No one answers the phones. The salad looked like everything was just thrown in the bowl including cabagge which didn't look good along with other greens. Won't be going back there again! We were told she had food poison! Wish I could put zero stars! Beware, not clean. read more

Cant order for delivery without getting an order delivered wrong. Food overpriced for what you get. Gave them several chances but they're off our preferred list.. read more

This Panera location is the worst on Long Island! Ordering rapid pick up is a waste of time - at least for me. I've tried several times, and my order is never ready when I get there, I typically have to wait 25 minutes. On the one occasion it was ready, it was sitting behind the counter and I had to wait to ask them for the bag. Additionally, the customer service is so poor, the last time I was there, the person behind the counter yawned right in my face and told me how tired he was. Then of course, my order was wrong! Not at all worth the aggravation - go someplace else! read more

Im so aggravated at this store. I place online orders because i have a short lunch. They didnt have one of the items i wanted (which is fine) but instead of having the rest of my meal ready and just offering a credit i had to wait on the line to speak to the manager. Who was the worlds slowest manager. The lady at the counter (pretty, had blonde hair) offered to step in and help me pick out a different pastry even tho she was extremely busy. They should get rid of the other manager and promote that girl. read more

I tried the chicken caesar sandwich for the first time. Yum! I paired it with my favorite broccoli cheddar soup. I also earn rewards on my card for coming. Today my reward was $1 off a drink. It is nothing big, but still a perk so it certainly encourages me to frequent here more often. read more

Went there for something other than bread last week and ended up with the Asian Sesame Chicken salad. It was really good. I liked the Crispy wonton strips. read more

Great salads, all the coffee you can stand & damn good bread. Gets a bit crowded during lunchtime.

cashier was nice , the chefs were attitude central & they said they ran out of whole wheat bread at 230pm on a Friday . not happy but didn't complain next time I will read more

Panera Bread - destroying my BBQ chicken salad - Sandwiches Near Me - Hicksville, New York

This location is steadily going down hill. They run out of bread, the place is often dirty, and, today, we had the company of bugs at our table. Probably not coming here again. read more

Have to shout out Joe the manager. Great guy awesome service and he really knows how to take care of the customer! Went on what seemed was busier then usual Sunday for lunch and they seemed to be understaffed on this day. Joe told me to wait while he was running around and helping customers and get orderer prepared. He ended up not charging me for my broccoli cheddar soup because I waited a lot longer then what I was used too. Food was awesome as I come to Panera bread a lot and am pretty accustomed to the food they offer. But Joes handling of the situation really made this experience memorable. Gave 5 stars not for the food an Panera bread food is good but for the customer service I received from Joe. read more

Panera Bread - Broccoli cheddar soup Joe the manager gave me - Sandwiches Near Me - Hicksville, New York

I love Panera so much! It's a great restaurant to eat at and I love the mac and cheese and caesar salad! Everything tastes so natural and homemade there! I'm so happy they are taking preservatives out of all their food by the end of the year! In fact I have heard they took it out of most of their food now! It's a great place to have lunch and will always be a good meal! I just wish they weren't so expensive! read more

It's March 27 2019 2:58 pm .my first experience trying this place. I was excited to try . Having smiley face. But when I get into the counter . This cashier didn't even treat me. Taking my order like she don't care about her job.. and the way she took the money out of my hand seems like she's disgusted. And when she gave me the change . She did the same thing. Until the money and my coins fell. So so disrespectful how I wish I got her name . But she was pretty rude. The food was awesome. But the people who work like this in the cashier doesnt match how good this place is . read more

Bad service. I did a pick up order and they did not give me half of what I order. I was only given a soup but no spoon.

"RAPID" PICKUP NOT AVAILABLE AT THIS LOCATION. If you place an order for pickup, arrive 25-30 minutes later than the promised time. If it's still not in the pickup location, you have to wait in line to ask for it and then wait again because it has to be checked. A huge inconvenience for anyone who works near the mall and needs to get back to work. If the Manager Manny is on the shift, don't expect him to offer any help about the inconvenience or even give you eye contact. You might as well wait in line. I've been coming toi this location for a year now so this isn't an isolated experience. read more

Panera is great for a light meal with a variety of options. I love the half combo and always get a half chicken noodle soup with a half chicken Caesar salad. Their iced green tea is excellent and service is always good. I'm a happy customer and will definitely come back. read more