I recently attempted to use the new order kiosks at this Panera. I had a $5 coupon attached to my Panera card and wanted to use it. But the $5 didn't come off and I didn't know why. The manager and another employee were both so helpful in assisting me. I got my $5 off and a free cookie, for my troubles I suppose. I really like this Panera - never had a bad experience here and now I have had a really awesome experience too! read more

I enjoy Panera and have been to a lot of them in the area. This one is my favorite - not only because it is the closest, but because it is the one that seems to be the most well run. The people behind the counter seem to keep things moving, they are friendly, but like the other poster stated, they aren't sickeningly friendly. They move you through the line quickly but don't seem to rush you. I have never had any issues with an order, or with food not being prepared well. Sometimes a "toasted" bagel is not really toasted because it goes through the toaster so fast, but I am fine with asking them to run it through twice. There is usually enough seating. The drink area is kept clean. My only complaint is with the other customers who will sit one person to a huge table or sit at the tables with outlets when they are not using a computer, but that isn't Panera's fault - it's the fault of ignorant customers. Even so, this doesn't happen often, and I can usually find a spot to plug in and relax. read more

Placed an order online. Went to pick it up 5 minutes later. Got my sandwich to my desk and it was HORRIBLE. I didn't even eat it. A thrown-together mess. And when I called them to notify the manager, he insinuated that it was my fault, as if I didn't pick it up fast enough. Even if it was left it sitting there for 30 min, it wouldn't change the fact it was a thrown together mess. If you eat here, sit down so you can inspect your food. read more

Panera Bread - Soggy, thrown together breakfast sandwich - Sandwiches Near Me - Fairfax, Virginia

Rude! Rude! Rude! I placed a $32 order through the website for curbside pick-up only to be disrespected by the manager Vasquez. Very disgusting customer service. He was in no way accommodating. It's no wonder they have such a low rating and so many bad reviews. Buy your food elsewhere. Never again Panera Bread. read more

The sandwiches are very good. The soups are okay. The salads are very good. The bakery items are great. The dark roast coffee is some of the best I've ever had. It gets crowded at lunch so be prepared. I like to go before 11:30 or after 1:00 read more

The people here are very kind and patient. I couldn't figure out which soup I would like to order so the employee offered me samples to help me decide. The food came out fast and very delicious as always. My favorite Panera Breads to go to in this area. Thank you to everyone working on August 5th around 3:30, you guys have amazing customer service! read more

I have been to Panera Bread a couple of times and keep going back. The quality of the food is one of the best around FairOaks. Thanks for all the freshly baked loaves and cookies. read more

This place a standard Panera. The restaurant itself is a bit awkwardly laid out but you get what you would expect to get at Panera. Food quality is consistent and service is okay. The restaurant does get a bit dirty at times and I would not come here to just relax and catch up on studying or connect with friends. I would either go across the street in the Fairfax Towne Center for other options or drive a bit further up to go to Corner Bakery on 50. If you have MyPanera reward to claim or if you are just looking to grab their bagels to go, this location is not too shabby! read more

Went with my family and order 3 orders of food. One of them I asked for an extra pickle. When the food came there was no pickles at all. I went back to ask for them and the manager was behind the counter and asked me what did order, I answered her she followed by telling me with an attitude that this order does not come with pickles. Lol. FYI what I asked for was on my receipt. I told her it's ok if she want to charge for them, she replied no as she was doing me a favor and gave two welted pickles that dogs will not eat. Bad leaderships did horrible customer service. There was a food runner named Jeremy that should have been the manager because his customer service was much superior. read more

Average Panera in a busy shopping center. Order online for quicker pick-up. The breakfast line can get long here, so come with extra time and patience. On our last visit, we were served a kid's yogurt tube that was a week expired, so keep an eye on dates. I love me some Panera, but would recommend the nearby Corner Bakery to this Panera location. read more

Panera Bread - Sandwiches Near Me - Fairfax, Virginia

I dont know what the deal is with my luck and Panera's service but this place is just like the others. The two times I have been here the folks taking my order have been kind of rude. They also never aske me what side I want, they always assume I want the regular baugette....which I find interesting because there is a big sticker on the door that says Panera was voted "the #1 healthiest fast food chain." If that were true, assume I want the apple. So anyways, the first time I come in here I go to the counter and the employee just sits there counting something completely ignoring me. Finally he takes my order and again, dosent ask me which side I want. So when I tell him which one I want he tells me to tell someone else. I mean how lazy can you be...your work here, not me. Overall, this isnt an huge deal but I have had similar problems with service at other Panera locations. They just don't seem too concerned about the customer as a company. Anyways, about the food. I love their creamy tomato soup and their new Power Breakfast Sandwich is pretty good. It actually "tastes" healthy and fills me up. I think they coffee isnt very good....and I have given all of their flavors a chance. I have been really dissatisfied with all of their sandwiches. Good salads. read more

The service is impeccable and the food consistently delicious, delivery drivers are reliable. They often deliver even before I get the notification they have arrived on campus. Thanks for being awesome Panera! Our leadership team has started to order this online for one another - improving communication and collaboration. Your service has made helping each other easier. Grateful. Keep up the great work. Cheers! read more

Great service and super kind staff! When I finished with my food, a staff member came by and asked if he could take my plate. He then asked if I wanted some tea, seeing that I had just gotten water. He was so kind and the tea was absolutely delicious. I have frequented this place for years and the service is great! read more

I Love Panera Bread, and this one is just AMAZING! The staff is friendly, the coffee Is great, and the food always really taste. My Fav: soufles!! (All them) and the cappuccino! read more

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Jose the best in customer service, always making customers feel important !!! I will always keep visiting this location, the curbside is fast and the employees are generally friendly. read more

Why do I always feel like I'm bothering the people working here by ordering food? It's insane how there always seems to be so many employees here and no one is able to help you. Food always seems correct and fast so that's a plus. Overall, a terrible panera location. read more

This has to be the worst Panera in the area, get here at 9am and no bagels, that's just so bad. A couple times in the past the same thing happened. Definitely a disappointment, I remember why I avoid this location. read more

I frequently come to this location but I will have to find a different location. Last week I came in for lunch with my family and the tables and floor were filthy. Yesterday I visited for breakfast and again trash everywhere. If the customer area looks this bad I'm scared of the cooking area. I will not be dining at this location an more. There are 3 others in the area. read more

I love panera usually but today there was no coffee.... no creamers and it was a mess. They ended up taking back my cup to get my coffee which was nice. But when they are that busy they should be prepared. And that's all I got today on the go. read more

Not really sure where all these bad reviews are coming from... I've been frequenting this Panera location for years. I have NEVER had a bad experience - never a wrong order, never bad food, never had to wait an unreasonable amount of time for my food. That being said, this Panera is located within a shopping center, so it can get exceptionally busy during peak dining hours. This is expected. So yes, your food will take a few extra minutes to make and yes, you will have to scout out seats if you're planning to dine in. Call me crazy, but... I must admit that I actually enjoy waiting for food at this location during peak hours (especially the weekend). There is one lady behind the counter who is a MACHINE at making food, putting together orders and telling the other staff members what they should be doing. It's pretty entertaining, but exactly what they need for the number of orders being put out. If you frequent Panera as much as I do, be sure to use your Panera card when purchasing food. I've scored free desserts, drinks and $$ off of meals. Score!! read more

I have had hit or miss service here. The last time on Labor Day weekend was BAD...completely ignored, then when my food arrived, it didn't have the side and had to ask and re-ask to get it. Then I went up to ask for a spoon and got questioned whether I already had one (who cares?). But the thing that grosses me out is every time I go into the bathroom, it is a mess and water on the floor. Completely disgusting. I'm done with this location. read more

The worst Panera. They don't follow instruction and always gives the salad missing half of it. I don't give you less money so I'm expecting my salad to be full. This is not the first time that's theft. The worst Panera I'm never going to this location again seriously bunch of thief. read more

Not very friendly staff !and no outlets if you want to hook your laptop to charge .

Sorry I gave this place one more try. Once again, they did not have the 18 bagels I ordered two days in advance. The Panera in Mosaic successfully filled my order three times now. Despite the fact that Mosaic is out of my way, And Fairlakes Panera is on my way to Wegman's, I'm DONE with Fairlakes location. read more

The manager and waiter both had excellent, helpful attitudes, even when helping find a table. The food was fantastic and the vibe was very calming read more

This place is eh. Since everything is already pre made is pre made quality. The service however is sometimes disorganized, so be prepared to have your order stolen by someone else because the person can not rememberwhat they ordered or panera employees not reading your order correct read more

Panera Breads are pretty much the same everywhere. Some have more lounge seating and some have fireplaces and couches, etc. This particular Panera seems to have all of the standard Panera stuff. BUT it is also the most confusing Panera I have been to. The last three times I have been in there has been confusion among the patrons as to where to order. Sometimes the bagel/pastry section has an order taker and sometimes there is someone at the sandwich and regular food station. But when there is only someone at the bread/pastry side no one seems to know where to order. Not that big of a deal really. The thing that is annoying is that this seems to be the only Panera in the world that is pumping music in the restaurant - could definitely do without that. read more

Employees are dedicated. I am sitting here, reading my book they are cleaning the are constantly. Brought my food fast and clean with smile. One of the best Panera bread I've ever been in. RECOMMENDED read more

Panera bread is amazing, but the lack of good customer service is difficult to receive. Very disappointed.

I love Panera, but this location has a lot to be desired. If any locations needs those ordering automated machines, this one does. I waited in a line outside the door and it took 15 minutes just to order. There were no clean tables. Cashiers didn't even apologize for the wait! Very disappointed. read more

I ordered chicken noodle soup and it was luke warm. When I brought it back to ask for it to be hot, I was scoffed at. Definitely won't be returning when it's too hard for employees to treat their customers right or to make sure soup is hot, like it should be. read more

Consistent, fast and professional. This is a well-run organization. I put in my order and 10 minutes later I pick it up. They never screw up and they are friendly. read more

+ the soups and pastries are pretty good. they give you the nutrition information for everything to help you make good choices. + nice incentive/rewards program. You get a free pastry when you sign up and then by my third visit, I was already getting deals! +/- pretty good place to study if you don't need an electric outlet. There were a few cluster in the back lounge-y areas and then one by the entrance. The noise level was pretty good (didn't have to turn up the volume too much on my ipod!) - super confusing to order food! There are two different counters and I am never sure which one you go to when you're the first to queue up. read more

My favorite place! I live in this neighborhood so it's the place where I go when I don't wanna cook or just want to grab some soup and salad on the way home. The service is good, work pretty fast and always get the order right. The food is always fresh, especially the bread is my favorite part. read more

Not the biggest fan of Panera, in general. But I do like this one. The people are nice and quick on week day mornings.

I've frequently Panera at this location for couple years now and never once have i received anything less than excellent customer service and delicious food. Yes, the line is long if you come at PEAK hours but doesn't that prove how great they are that everyone continue to support the company. Plus this is not a McDonalds so the wait is expected. Typically I come a little bit off the peak hours and the line is not bad at all. The food is always excellent. My go-to combo is tomato soup and chipotle chicken panini or the fuji apple salad (with extra apple chip to replace chicken and sauce on the side of course), accompanied with caramel latte or expresso. The service is nothing short of fantastic. I've been seved by each and everyone that has worked there (since I've come here at least 3 times a week for a couple years) and none has ever disappointed me. The ambiance is very warm and cozy. Perfect for family, girlfriends catching up or dates! read more

Overall, clean and fast food prep. I was looking for somewhere to work and needed to plug my computer in. Only 1 accessible plug in the entire dinning area and is in the back corner right next to the door where you constantly get the cold draft in the winter. Will not be returning read more

I always get the broccoli cheese soup with a baguette. It's tasty and fills me up! I like the fireplace for when it's cold out and I never have to wait long here. :) read more

Apparently the menu has changed and almost everything is pick 2. We ordered one meal and tried to get a side. They (the manager) wouldn't let us because it was a pick 2 meal. We said just a side, but they couldn't ring it up that way. We went back and forth with the manager and finally said a whole sandwich with a side. I'm not sure why this was so hard for them to get. read more

I love this Panera location. It has a good energy, plenty of seating, a friendly staff, clean, stocked coffee/drink areas, good WiFi, and order kiosks. I've been to a couple of other Panera locations and this one is one of the better ones. read more