If Manny is working, just walk out. Terrible customer service and a horrible attitude.

The guy serving the food said the honey chicken would take 4-5 minutes to be ready so we waited. 15 minutes goes by and another lady asked about the same dish to which the reply was 4-5 minutes. A total of 25 minutes went by and my other food was just sitting there getting cold. Of course we were upset and one of the female workers made a sparky comment saying "aaawe looks like baby is hungry" which was completely unnecessary and when you're paying that much for food you expect it to be hot to eat. If he was honest and said either he didn't know how long or it will take close to 20 minutes then I would have made a different choice. Between the guy not being completely honest and communicating throughout or offering to redish our food so it's all hot and the woman making that gross and entitled comment, I don't know if we'll go back again. Food was also just ok and really cold besides my honey chicken which was also just ok, green beans were under done. read more

I just observed the chow mein being defrosted in the microwave in a plastic bag before being thrown into the wok. Never again panda! Not to mention this location is super slow and not very friendly. And no pot stickers here. That's alright. They probably would have come in plastic too. read more

More than an hour and a half before they were to close, this location was out of many items they normally have. It was explained to me that they were "closing soon." LOL! With other restaurants close by with a similar approach (e.g. Chipotles which had everything available when I went there instead), Panda Express' lack of professionalism and insufficient service is destined to put this location out of business. It's hard to believe corporate headquarters would condone sinking their own brand. read more

Ok. I dig Panda. We always get the family feast. Well, if anybody gets sick, you'll know why. Tonight, the server lady wiped her nose with her hand while she was dishing up some food. Blech!!! Walked right on out that door. Never going back. You've been warned! read more

Many, many times my family has gotten Panda Express; from many other locations but mainly this one. You must take into account that a lot of those times the food was absolutely disgusting. It was either cold, uncooked, not my order, or I just plainly I got a virus from the food, but when my daughter begged me for Panda Express with that sweet expression on her face I couldn't help but tell her, "Alright, fine". I drove up to this establishment and walked inside; not a lot of people in line. I ordered a kids meal, orange chicken, and chow mein. I also ordered Honey walnut shrimp and fried rice. Including a delicious cookie (those I actually enjoy). I walked through the door and as I heard my daughter coming down the stairs. I opened the bag, picked up the box, and I didn't feel a warm heat so I assumed it was cold as always. Microwaving the food kinda ruins it but that's all I could do. Giving my child her food as she headed to her room to eat. I sat on the couch opened my box, to be honest, the food wasn't bad except for it being soggy from the microwave. So I'm eating and eating, as I look down to my fork before I take another bite there it is; a pube .... on my shrimp that was about to go into my mouth. Absolutely disgusted I threw up from the thought of the pube also because I was sick FROM THE FOOD I PRESUME. I didn't want to tell my daughter because if she didn't notice it her food probably wasn't infected. SHE'S FOURTEEN SO SHE WOULD SAY SOMETHING! All in all, I'm DONE never getting food from this horrendous establishment! I DON'T RECOMMEND IT! read more

I mean, it is a Panda Express. You pretty much know what you're going to get. But this location is consistently inconsistent. The physical space is small and poorly organized. In the past couple of visits, we have had missed entrees, wrong orders, and observed no attention to detail from the employees behind the counter. If a part of the order needs to wait on the kitchen, why can't the staff TRY to get the whole order out together so it is all hot, or at least consistently cold? The staff at other locations don't struggle to this degree. I tell myself, just drive to Concord, and regret my stubbornness every time I return here. read more

First time to this location; only 2nd time to any Panda Express. Food looked good; well displayed. I ordered 3 entrees with chow mien: even thou the honey walnut shrimp had just that minute been brought out, it was dry inside not moist as the outside looked, the orange chicken was tough & dry (again, looked moist on the outside); even the chow mien noodles were dry & though. I hope other Panda Express locations are better; but I will not rush to sample. read more

I had the misfortune of visiting Panda Express Martinez, the Red Envelope promotion is a farce. The coupons could only be used on your next visit. The super hot what's it shrimp entree came in a half pint container and the free coke coupon could not be used on the same visit. The whole promotion is totally opposite of what Chinese Red Envelopes is suppose signify. Even more disappointing is the level of service. The manager was ungracious and Lou (louise?) !!! Beyond awful. If she worked for me she would be given her walking papers. Now if fully understand why Ronnie Chieng has a super low opinion of Panda Express, the fake Chinese food place. read more

Need more vegan options!!! The beyond chicken is so good but I wish there was more I could eat here.

If I can give this panda express zero stars I would I arrive 10 minutes before they closed and they did not let me order the hundred dollars close and it seem like it was for a while since the whole floor was they were mopping I am going to contact corporate about this read more

Unfortunately we were very disappointed with our food today. We had 3 bowls with different entrees. Asked for half and half along with shrimp, broccoli beef and orange. Mainly received rice with little of the entrees, will try it again however if their servings don't improve we will go elsewhere. One of the entrees were walnut shrimp. There were only 5 shrimps in our bowl which we were charged an additional $1.25 for the shrimp. read more

I will never ever spend one more dime at this or any other Panda Express for the rest of my life! We waited for more than 20 minutes from start to finish to be able to get our food and check out. We waited for seven of those minutes while Ed filled sauce cups for a customer who still has three entrées that needed to be prepared. When we asked if we could check it out, we were given a great deal of static and bad looks. Ed mumbled something under his breath. He was argumentative for no reason, I just wanted to check out. What did I learn today? Did I tell you that I will never ever never ever ever never ever spend one more dime in a Panda Express? read more

Love the ambiance, great hot food Always nice customer service, clean fast and very great atmosphere. Love this Panda Express read more

Would give 0 stars if possible. Came in at 08:00 pm on Memorial Day. It should have been an expectedly busy day. No line. Two tables of people - both waiting for food. ALL of the main dishes except a few were completely empty. Ordered two plates prior to realizing the mains were all out. They began to make the plates prior to me realizing everything was out. When I said to the person helping me hay everything was out she simply replied "yea...". Then continued to ask what I wanted as I clearly tried to see what slim amount there was to pick from. After I Keefer I was told it would be 10 minutes before any food was ready. Asked to what about the plate that's made. She said no big deal I will put it under the heat lamp. Had me pay prior to food being done. Terrible service and after my wait the order was wrong and I had to remind them to give me my complete order. read more

The portion size here has really gone down hill. We used to get a substantial amount of meat for a panda bowl and now we are lucky if we receive 7 pieces of meat. Very subpar. Probably won't eat here again unless something changes. read more

Panda Express - Chinese Near Me - Martinez, California

Why does the Mushroom chicken and broccoli beef we ordered tastes like Orange chicken? I called the restaurant and the manager to put it lightly was not nice. This panda express location store # 2512 really does not care about service or the food, all that management cares about is making money. read more

La verdad ya no es nada igual fui a comer hoy y las porciones son muy pequeñas aparte a todo lo que pedí según era 1.25 extra el bigger plate pague casi 20$ dólares perdieron otro cliente no mas panda read more

Online orders are a priority one person does that and one other person does the in store orders. They will ignore you - you have to ask to order. The women that work here are rude - not friendly at all it is like you are bothering them by ordering. I watched them be very rude to two older women. I would recommend finding another panda read more

Fast and fresh..even during lunch time. Parking can be a pain but the peeps who work the line are quick and friendly. read more

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change your hours on google if your going to close early you fucking idiots I spent my time driving down here to watch your staff cleaning while ignoring me and the fact that the store isn't supposed to close until 9:30 and it is 9:20, more than enough time to serve a guest before cleaning in ten minutes. read more

I think they need a manager here!!! Most the kids that work are very lazy!! The customer service sucks, and they are always out of food And it's not because there busy!! They need some good help here!!! read more

And the old crew is back. 11:45 am on a weekday lunch. One person on the steam table, "Lu" on the register. No planning for the lunch rush. Four customers in front of me - each ordering a single plate - and still 15 minutes in line to get my simple order. I was asked the same questions - "would you like a sample", "would you like anything else" - several times, because they're too busy gabbing with each other to pay attention to your response. As always, when I turned to leave, there's a line out the door (at least 10 customers). As always, asked if I want to give to charity after waiting in a near motionless line for a quarter of my lunch break. This franchise had me hoping that they had improved their customer service... I should have known better. Back to driving to the Concord location. Sigh... read more

Wonderful experience with Gaby. The second we walked in she quickly greeted us although the restaurant was busy and she was the only one serving the orders. She was very efficient in her duty while also maintaining great customer service. The food was ok, but the customer service is what made the experience worth it. In a time where fast food chains lack great customer service, Gaby excelled at her job. Will definitely be back! read more

Definitely need more than 2 people working the line in the heavy dinner rush. Is there no management? The young guy working in the evening was doing great but people keep stacking up waiting for certain dishes. During the heavy dinner rush a worker came in from break? They should have breaks after the rush in my opinion. They need 2 people working the line and one at the register. Props to the young guy though. read more

The service here is actually trash... never coming back -- drivbig to a neighboring city would have been faster, and they won't be out of white rice, chow mein, greens and orange chicken... to corporate or franchise owner I was one of 4 people I waited for 30 minutes to leave. My food sat on the counter because more people came in the staff got overwhelmed and no one was working the register. Finally I asked the staff if I could be checked out, and the woman I asked said she wasn't working the register so I made a fucking scene. This operation Is completely unacceptable and the owner should be embarrassed how this place has 2.5 stars and 1 is incredibl. Hard pass read more

This place isn't going to last long... 1. First of all there is way too many people for this place to have one entrance and exit. This has to be a fire hazard because the door is always blocked by the massive line that starts right in front of it. There is so many people in this crowded place it's hard to enjoy your food so I recommend taking your food to go. 2. The staff is nice but who ever is managing this place needs to figure out a better system or hire one more person because right now there is two people taking orders for 20 guests? Please have them wear gloves too.... my fried rice was poked by whom ever was holding my plate. Thats gross..... 3. My broccoli and beef was under cooked.... and they were out of everything else because of the high demand.... 4. There were no utensils left!!!! I grabbed the last fork!!! Moral of the story.... don't come here on rush hour.... read more

Simply okay. I was craving Panda Express for a while now & it just didn't live up to my expectations! Staff don't really seem to care about customer service too much. Cooks are really quick & get food out in a timely manner. Came Here during the dinner rush & they just seemed so understaffed. Restroom was not clean, drinks weren't replenished at the counter, & trash was so full it was hanging off the side already. Meat in the broccoli beef was hard to chew on. Orange chicken was Sooo citrusy! It was so tangy that you needed something to down it with right away. Chow mein was just alright. Portions were okay. Overall, not a bad experience but there can definitely be some room for improvement. read more

Wow this place is nice! Quite a bit small though! Seems really crammed in here. The entrance is literally a couple steps away from the first counter you start ordering. I can imagine during busy hours the line is out the door. Other than that, generic Panda Express location. Ordered online, had my order ready no problem. read more

Some of the younger Younger staff are rude and have no customer service skills. Ok place to eat if you get the right server to prep meal.

I'm updating my review from 1 to 5 star. Seems like they are doing way better now. My main concern about portion sizes was solved. Food quality is good, as well as customer service. Good job, management. read more

8:10 pm, no veggies for a bowl, no brown rice for a bowl either. get it together! will go to Conord next time, its always full of food, which is too bad, as I live in Martinez. read more

Orange chicken for lunch! Very clean a bit too crowded during lunch and the parking lot is horrid as usual. A great addition to lunch options though. read more

Panda Express - Chinese Near Me - Martinez, California

I've never been a big fan of Panda Express but the food here is decent. The place opened at 10am and not all entrees were ready. I had to wait for the fried rice. I can't help but notice how the cooks were meticulously preparing the food. There were just 2 people waiting, but the 2 Asian cooks didn't feel rushed. They took their time to mix everything well like they were cooking at home for their family, no wonder today the food tasted better than than the ones I've had in other outlets. Even the server/cashier was friendly and courteous. She also gave you your money's worth, unlike other branches where you feel like the servers don't want to give you anything at all! I wouldn't say that the serving here was generous because no Panda Express outlets are generous with their serving, but it was enough to. There were 3 workers today, I believe they were Filipinos. Such a hardworking team! Thank you! read more

The portion are so small. I ordered the beef and broccoli, chowmein and springroll.but only got broccoli and very little beef. The chowmein was also in small portion and got the spring rolls without getting tje sweet and sour sauce. The customer interaction was zip but was fast to ask if you want to make a donation. read more

order from doordash it was what you would expect from panda express. (extremely fast)they were a little chincey on the chow mein usually they fill it up. there was lots of shrimp but no walnuts,there was a big scoop of orange chicken. at least I think it was chicken I wasn't really sure but probably was chicken because it definitely wasn't beef. they did forget the Beijing beef it was missing from my order. i got a refund, through doordash but didn't allow them to refund the drivers tip. driver did very well. read more

This is now one of my favorite panda express. Love the fresh foods and the cleanliness of the restaurant.

Pretty basic food but always consistent. However the reason why I rated this one star out of five is solely because of service. When it was my turn to order the Panda Express employee, Jaime completely ignored me and talked to another co-worker. Then while ordering I was interrupted several times by another staff member. While paying, Jaime continued to be rude, as well as messing up our order. Not to mention all of the fellow staff members were obnoxiously loud. I do not intend on returning to this location ever again read more

They have great customer service and the place was super clean. However, I cannot see the "fresh vegetables". (The mushroom chicken had SOGGY zucchini ) alot of the food was slightly burned. Good thing the two girls working there made up for it all!! read more

Panda Express - Excellent customer service!!! - Chinese Near Me - Martinez, California

i stop by to pick lunch, so i order chow mein less than usual and honey sesame chicken less than usual black pepper steak but only 4 small pieces of steak and the rest is bell peppers and they charge extra for steak . less food charge more read more