El Pollo Loco is a popular Mexican fast food chain in California that focuses on a grilled chicken menu. We like to get food here at least once a month as a quick dinner option. The app makes ordering easy, the staff is always friendly both at drive thru or at the counter. The chicken is moist and delicious, it's just good to get a chicken combo for the kids. They have salads, burritos, and tacos among other items with different salsas and sides. The inside decor looks nice, and it is so clean. Stop by for a quick meal, the chicken and green salsa are worth it! read more

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My wife and I received some coupons in the mail for this restaurant. They were about to expire, so we decided to try it out. This was our 1st time having their food. It is a very clean establishment which I appreciated. The cashier helped us with suggestions. That was nice of him. We ordered and say down. We ordered half chicken, pinto beans, cilantro rice, mac-n-cheese, plantains, taco bowl, and churros. When our food came, it was cold. That was disappointing. However, the guy immediately replaced it with hot food when we brought it to his attention. Once the food came back, it was much better. I did not enjoy the pinto beans. Very unseasoned. The chicken was okay. It needed more seasoning and crispness to it.. The rice was good and the churros were delicious. The mac-n-cheese was not ready to me, but my enjoyed it. The sweet plantains were cooked just right. This isn't a place i would go to often. They're food was subpar to me. read more

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I have no clue why the ratings aren't higher for this location. The service is always great and friendly.. The food is super tasty and healthy. SCORE!!!! I like this location better than the one up in Clayton.. Mostly because the service is so good. Definitely make sure to check out the app and to ask for coupons inside the restaurant. They have some really great deals! read more

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Food, service and ambiance, prices are very reasonable. Friendly servers, sale items.

NEVER AGAIN, came in very much hungry order my food trying to enjoy it when a cockroach fell on me. This shows they don't really be cleaning well read more

El Pollo Loco - Fast Food Near Me - Concord, California

friendly staff and delicious food that tasted fresh! my main complaint is that they are stingy with everything except napkins. You have to ask for a straw, sauces, utensils, plates, etc!! I wish places would have them out in a common area. Would save the employees time. read more

Don't order on the app. They do it chipotle style and give you insanely stingy portions. Burrito was about 80% rice and I was given a chicken leg smaller than a wing. read more

El Pollo Loco - Tiniest chicken leg I've ever seen. - Fast Food Near Me - Concord, California

This location is on my moms way to my house. Sometimes she drives through on her way to pick us up lunch. So far everything has been solid. This last time she complained that they are raising the prices but who isn't? The ingredients are not skimpy and taste fresh. I have gone in there once and remember the salsa bar being impressive. read more

El Pollo Loco - Chicken Avocado Burrito and pollo bowl with chicken - Fast Food Near Me - Concord, California

Came in earlier, got the burrito with guac + Chicken. Service was ok, but the order was not made right. Paid a premium for +chicken breast, still used thighs. Also requested no cheese, and it had that. Felt they could pay better attention for this $13 burrito you know? Place was clean, but didnt eat there. read more

I often get the BRC +chicken breast here. Generally good, my problem was the place smelled pretty bad earlier today. It was coming from the bathroom, like a sewage smell of some sort. Not sure if they were looking into this or not. Service is generally quick,. read more

First of all we love going there because all the staff is extremely cordial. A shout out to Willy! We eat here once a week & always enjoy the fresh food & quick service. Everything is very clean & comfortable. Take out meals have been excellent as well. read more

I don't have one near me, but whenever we are close to one, my wife absolutely loves it. I didn't understand at first, but after a few visits at grew on me. The chicken is tasty and that green salsa or guacamole salsa just pairs simply and beautifully. It's great chicken, but not of the deep fried style. read more

Most of the time love this place but the chicken was cooked so hard and dry you couldn't eat it without possibly breaking your teeth and the person working the window was terrible it's unfortunate because I did really love this place This is the second time this happened and I know it's the last time it happens to me read more

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I pass by this fast food restaurant rather frequently, and I finally made up my mind to try it out a week ago. In my opinion, the cost is a little high for what you get. The services provided at this location are somewhat sluggish. The food was dry and soggy when I brought it home, and that was the thing I did not like about it (i do not live far away from the establishment). Same for the bean, it was soggy and bland. On the other hand, salsa and tortilla wraps were good, chips were on point. 3.5 stars to be exact. read more

El Pollo Loco - Fast Food Near Me - Concord, California

Hit up the fast food joint El pollo loco today . Man them crispy tacos are . Very fresh and crunchy how I like them . Surprising that they do not fall apart and the chicken and spices on it all complement it . Prices seem a little on the expensive side but everything is going up now days . Look for the coupons they send out the lady at the drive thru told me. Great tip and customer service . read more

Lunch on Sunday, SO fresh! Appreciate the hard work these employees put into serving quality meals. BUT! Corporate greed, certainly not the employee's fault; prices are obscene for a 2 piece chicken with 2 sides. No wonder the entire place is empty on a Sunday for lunch. No salsa bar either, and for the price many consumers choose to skip fast food and dine at regular restaurants for these prices. The music was really nice, the place was sparkling clean & we enjoyed every bite of our chicken, pinto beans, side salads & tortillas. Even the iced tea was super fresh! read more

This is the best go to place after a long day of work. They serve freshly cooked warm food. Nothing can beat the freshly grilled chicken. Be wise in choosing what part of chicken... you might choose a part that is so tiny as compared to other parts. This is not a general comment for all El Pollo Loco... but SMILE is pretty rare in this store @Concord (Clayton rd). Overall, the food is good! read more

WORST customer service. The food was good, so it's a shame their customer service is absolute crap because my whole experience here was ruined. Whoever the older woman was working the cashier was extremely rude. I asked for napkins and she pointed to an empty dispenser, twice. When she realized they were empty she turned around a different dispenser that was facing her with unnecessary attitude. They later called out our order number in Spanish, which wasn't an issue because I understood, but since I was cleaning a water spill at my table, I was delayed from picking up my order. When I got to the counter, they assumed I didn't understand Spanish and the cashier woman spoke to another customer in Spanish basically saying that I didn't understand it was my order because of the way I looked and gestured towards me. Extremely uncalled for. I wouldn't come here again. read more

This is a good place to get a quick bite really good food really feeling. Make sure you get a coupon for the best deals. One other thing makes sure you down load the app. read more

Soy ex empleado de pollo loco trabajé en Clayton bajo las órdenes de Imelda que es una excelente manager el día de hoy decidí pedir mis nachos de pollo a lo cual cuando los abrí no tenían sour cream y solo les pusieron una cuchara de pollo no sé si es por que las cosas an cambiado hoy pero solo puesieron una cucharada de pollo venían como que chips había pedido aparate de eso no pusieron las salsas que pedí cuando yo se que eso normalmente se tiene que hacer y se como va todo porque aprendí mucho sobre Imelda y Carmen que siempre que voy a ese lugar me atiende excelente y pues espero que me mejoren el servicio la verdad esto me quedó de experiencia para no ir más a pollo loco en monument mejor aún que page más pediré mis cosas a otro pollo loco por que decepciona pagar casi 11 dólares por unos nachos y que vengan pobres . I am a former employee of Pollo Loco. I worked in Clayton under Imelda, who is an excellent manager. Today I decided to order my chicken nachos, and when I opened them they didn't have sour cream and they only put a spoonful of chicken on them. I don't know if it's because things have changed today, but they only put a spoonful of chicken, they came like chips that I had ordered, apart from that they didn't put the sauces that I asked for, when I know that that's normally done and I know how everything works because I learned a lot about Imelda and Carmen, who always serve me excellent when I go to that place. I hope they improve the service. The truth is that this has been an experience for me to no longer go to Pollo Loco in Monument. Even better, if I pay more, I will order my things from another Pollo Loco because it's disappointing to pay almost $11 for nachos and have poor quality read more

I've never been to an El Pollo Loco and drive by this one frequently. So recently I decided to try it out. The drive thru was pretty quick. I ordered the chicken combo. It came with two sides so I picked Mac & cheese and corn. The Mac & cheese I would order again. The chicken was tasty and came with some soft tortillas. I also ordered churros which were also a perfect dessert. read more

El Pollo Loco - Two 3pc Leg & Thigh Fire-Grilled Chicken Combo - Fast Food Near Me - Concord, California

Never a disappointment. Staff is very friendly. This is our go to when we've had a long day and don't feel like cooking. We have ordered their fire grilled chicken. Very tasty, well seasoned, and moist. Sides were pinto beans and Mac and cheese. Both complimented the delicious chicken. Tacos Al carbon is also a great deal. 3 soft chicken tacos really hit the spot. Can't go wrong with this complete meal. Also had their chicken nachos. This was also worth the deal. Quite tasty and crispy. This is much a healthier choice than all the other food chains. This particular El Pollo Loco never disappoints. The pictures are not the best, but their food is good! read more

El Pollo Loco - Chicken nachos that I had poured their salsa verde over. - Fast Food Near Me - Concord, California

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***3.5 Stars*** For fast food, it ain't all that bad. In fact, it was actually pretty good! I'll admit that I do miss Wendy's, but I'm glad that they've gotten replaced with another fast food spot that I actually like. Came here the other day to check this place out. Admittedly, it has probably been over 15 years since I've eaten at El Pollo Loco. It was always my Dad's favorite but never my favorite. I guess I just never really took the time to actually visit a location out here. But now that there's one nearby, that will definitely be changing. The interior is bright and clean! Oh, how I love shiny new spaces! Part of the parking lot is closed off right now, but I'm sure that'll be fixed soon. I'd say that El Pollo Loco is kind of like a mix between Taco Bell and Chipotle. It's so ironic that there's a Taco Bell that's right across the street. But, El Pollo offers a bit more variety on their menu like their enchilada platters and their famous fire grilled chicken. I saw them grilling the chicken in the back, and it looked absolutely delicious! I'll have to get a chicken meal next time to try it out. This time around, I ordered a grande avocado chicken bowl which comes with chicken, avocado, sour cream, corn, cheese, cabbage, pico, rice, and beans. You can add chips or tortillas for $1.50 extra. I added some chips to dip in the bowl. For the price, it's a really good deal. The bowl was decently sized and came with a few fresh slices of avocado and all white grilled chicken meat. I thought it tasted pretty good, but the beans were really mushy and it made everything soggy when I mixed it all up. I also felt that they kind of skimped me on the sour cream, cheese, and avo. It felt like there was barely any of that in the bowl. But, they did give me a lot of chicken which was nice. Their salsa bar is fantastic! They've got about 6-8 different salsas and additives at the bar. Loved their avocado salsa, pico, and house red salsas! I also got a churro which was warm, fluffy, and tasty. Service at the counter and in general was great! It was pretty busy inside since it's still new, but I suspect that it'll die down after a while. All in all, I'm excited to welcome El Pollo to the block. I'll be working my way around their menu in the coming months. read more

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The food was delicious, they served me quickly and kindly, the restaurant was very clean, a very good place to eat

Best place to go when you want something that taste good and is at a reasonable price to fill you up. Also the atmosphere there is warm and welcoming thanks to the staff that are kind and helpful and keep the place clean. read more

The employee are very friendly. Clean place. And the burritos are delicious! My new fav place! Thank you pollo loco!

I like the menu it's just overcooked, and sometimes they mess up on rice. The rice won't be cooked properly usually too hard. I'm sad that they changed the cilantro sauce. read more

Honestly my husband and myself love to have dinner at this location. Excellent service and and very clean. The food is very delicious and highly recommended to others. Thank you so much!!! read more

El Pollo Loco takes over a Wendy's.. parking lot average sized. dining area probably the same. salsa bar in the corner. drink dispenser next to it. inadequate space for patrons to wait for food in front of cashiers, little room near salsa bar, soda station. would be difficult to access at peak times. eats: grilled pollo bowl combo (5) -bland chucks of grilled chicken atop warmed rice with fresh chopped onions. pico de gallo from salsa bar mixed with pollo bowl make all ok. -flour tortillas very fresh *grilled chicken too dry. salsa, tortillas, rice above average, waiting areas too small, 2.5 stars. read more

Rudest cashier I've ever met. Might as well use self checkout. No answer when asked a question. No greeting no nothing. What's the point of having human service??? read more

Food was wonderful as usual, tried the chips and guacamole for the first time which were suggested by the cashier Lusia. Mmmm they were delicious !!! read more

Jessica- I no longer have the receipt, so don't have sufficient information to complete the form. It was June 10th, and it looked like this. I bought a family meal, a large salad, and this tostada, and like always, the meal was great.... the tostada was horrible. And I have to drive 10 miles one way to get to your location in Dublin. read more

El Pollo Loco - Fast Food Near Me - Concord, California

well these assholes must have been bored tonight or thought I was some rich prick and wanted to screw with me cause I was driving a nice classic car or something but they obviously thought it was funny to put hell of spicy stuff in my burrito. I've eaten here many times and I like spicy stuff but this was ridiculous. So much so that it couldn't be anything else except messing with my food. Guess that's what you get when you hire a bunch of morons and what I get for not going to one of the real Mexican joints up the street but hey live and learn. Guess I can cross this place off my list. If a manager actually reads this and gives a rats ass feel free to contact me or just ask anyone working around 9 tonight. From the other reviews and the fact that not one other car came through the drive through while I was waiting makes me think they will be out of a job soon anyways. Hope you got a good laugh from this, but it's time to mop the floor and clean the toilets, have fun with that. F off douchebags. read more

Service was good friendly employees food was fresh and delicious I definitely coming back

First off the guy taking my order english was bad. I ordered the $5 nachos and was offered Jack cheese because of no queso. I asked how long had they been out of queso and was told for a while. I said well how long. The manager started taking my order to tell me they did have queso. My entire order was wrong. Wrong chicken, wrong drink, no napkins or utensils. read more

Food is always fresh, good food portions. It's my to go to place when on the go special when I forget my lunch.

I used to love El Pollo Loco because it was something I often craved for in the East Bay whenever I visited. Now, I'm staying so close to one and I was ecstatic about it. There was no one else inside other than my boyfriend and I. We had to order there instead of online because the item I love wasn't on their online menu. It was not satisfying at all and we were pretty disappointed. Not sure if it's just this location but it's not the same anymore and I don't think I'll be visiting again. read more

TLDR: the ONLY store that will REFUSE to GIVE what you ORDERED online I've been to various El Pollo Loco locations, even one outside of the US. I generally received good service, but this store gave the worst service as described below. Before COVID, you can visit any location and there is a salsa bar where you can take various salsa (e.g. pico de gallo, avocado, etc.). Because of COVID, you have to ask the store for it. When you order online, you can specify how much Salsa you want and the respective store will give it to you. Not this store. You can try it yourself as follow: 1). Order online 2). Put Chicken order (meal, etc.) 3). Add the following: - 6 Pico De Gallo - 2 Avocado When you pick up the order, the store will ONLY give you 4 Pico De Gallo. They REFUSED to give you more, even though during the online ordering process, you can have more than 4. Furthermore, they will ONLY give you the Pico De Gallo - they will REFUSE to give you the avocado Salsa. As mentioned above, before COVID, you can take more than 4 Salsa from the bar. So why is this store REFUSE to HONOR my online order? When I told them the above, they will not budge. However, they WILL ASK FOR YOUR NAME, as if they will "mark" you as a "troubled customer". Who knows what they will do to my food for future order? I am sure I will receive some "canned" response from El Pollo Loco about calling them to "rectify" the issue. I don't need to call them, just fix the issue. The corporate store can do a "mysterious shopper" and try to order online and pick up the order as mentioned above. Let's see if the store will accommodate their order or REFUSE to give what they order. Stay away from this store. Look at other reviews and you will see a pattern. Given the COVID situation, why would you order from a store that will REFUSE to give what you HAVER ORDERED? read more

I have been going to EPL for years in different cities. I can't remember getting smaller pieces in a 2 piece box. This is a new location, I hope it will get better. EPL is usually a go to and I was happy to get one locally, but so far, Not too impressed. My husbands "enchiladas" looked like upside down tacos. We will try again later read more

El Pollo Loco - Very small pieces of chicken for a 2 piece - Fast Food Near Me - Concord, California

Ordered their double chicken salad here and for some reason the chicken taste off. Not like other El Pollo Loco locations. Also, their cilantro dressing was watery and bland (lacked any flavor). read more