This is my usual burger spot. For the price, consistency, and the quality, I keep coming back here (and this is from someone who used to work at Five Guys!) Let me put y'all on. Get some light well fries so your fries don't come out mushy or overcooked. Add some chopped chilis to your burger and get some on the side if you like spicy! My usual is a 3x1 (3 patties 1 cheese) and my burger always comes out looking and tasting the same. Id say this is the right size burger if you're hungry or just looking to get your fill. 2-3 cheese is a bit too overpowering in my opinion. The lines here at this location are always long. Can't really do much about that. But the staff here have always been friendly and they keep this restaurant clean and friendly. Can't say I've had a single complaint about this spot. Will be back again next week! read more

In-N-Out Burger - The works - Fast Food Near Me - Pleasant Hill, California

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Went to the drive-thru, and everything was going well until I got to the second window to pick up my food. Melanie was giving me straight-up attitude when I noticed my drink was only halfway full, like someone had already drunk from it. I pointed it out very politely, but she looked annoyed when I mentioned it. She then went over to another employee and covered up what they were doing with my drink. I don't know if they just added more ice or did something else to it, but honestly, this was way worse than giving me a fake $5. When I proceeded to ask for more sauce, she responded rudely and nastily, "How many?" She looked extremely annoyed that I even asked. She gets paid too much to be acting like this. read more

Actually shocked I have never reviewed this In-N-Out since it's been around me for who knows how long now, and eaten here countless times in the past. Located right next Burlington, and the side entrance to get into the Target shopping center, you will find In-N-Out in Pleasant Hill. You can usually tell where they are from the road too because of the lines typically wrapping around the parking lot and sometimes even impacting traffic on the road just outside. This location is pretty busy, as it's hard to really get quick service most of the day because there's just so many people here. The workers seem to do a pretty quick job, but just too many people at most times. Not their fault, but just not great for people working with less time for a meal. I won't comment on the menu or anything since it's the same as other locations, price wise, it's always going to be one of the more reasonable options. With all that in mind, let's get down to the food now. The burgers here which I've had a couple of times in my recent re-experience of this In-N-Out location has been good. The burgers were all cooked perfectly, and no issues at all with its flavor, how well it's cooked, and everything else. However, the fries here seem to be worse than they used to be for some reason. I'm not sure why, but I used to be able to at least enjoy the fries back then years back in animal style, but these new fries, I can't seem to get it to actually taste even reasonably enjoyable anymore. Even if I go well done, it still is the same issue. Definitely feels like somethings dropped off with the fries, but at least the burgers are still great, but just know that the wait at this location is going to be over the top for some, particularly if you just want burger and fries. read more

Edit - The 5 Stars are for Tyra, not the establishment or management Shout out to Tyra out there in the heat doing her best to get everyone's order and try to stop others from jumping the line. Typically you see more than one person working the drive-thru line, but today it was all her with no help. Get it together management, get this girl some help. Even with being overwhelmed and hot from standing in this heat, she still provided excellent customer service. Mahalo Tyra for putting up with this madness, you deserve a raise. read more

In-N-Out Burger - Fast Food Near Me - Pleasant Hill, California

Stop at this location periodically when I get my craving for an In-N-Out Burger. All the employees there are extremely friendly, and very helpful. The food is excellent, and the atmosphere great. They keep the environment very clean, and tidy. Special mention to "Mariana" who took my order. Very courteous, friendly, and an amazing smile that makes my visit as well as others I'm confident very happy to choose this location to enjoy their meal. I had the pleasure to meet Manager "Kellie". Great personality which I'm certain resonates to the entire staff, and to the success of this locations consistent patronage. If looking for a great burger meal for definitely an affordable price, this is your place to go. Enjoy! William K. read more

It sucks that they don't have chicken sandwich sandwiches. Yet, their grilled cheese sandwiches are so freaking good!!! Especially if you get them Animal Style. The best part is they have great customer service! I guess that's what happens when you pay your employees well. I've never had bad service at any of the In-N-Out Burger, that I've ever been to. Plus, you can't beat the prices! read more

I visited this location on a Thursday evening craving In-N-Out and waited in the drive-thru for nearly 30 minutes. My order was a Double-Double Protein Style with whole onions, grilled onions, and Animal Style, along with a plain burger patty for my dog with no oil, salt, or condiments. Unfortunately, I should have checked my order before driving home. The plain patty for my dog had mustard or some other yellow condiment on it, despite my specific request that it be completely plain. I contacted customer service regarding the issue, and they were helpful in addressing my concerns. However, when I opened my Protein Style burger, I was even more disappointed. Not only was the burger not prepared the way I ordered it, but it also had very little lettuce compared to the Protein Style burgers I typically receive at other In-N-Out locations. To make matters worse, the burger was extremely pink in the center. After waiting nearly 30 minutes in the drive-thru, it was frustrating to get home and discover that both items in my order were incorrect. I understand that mistakes happen, but having multiple issues with a relatively simple order raises concerns about order accuracy and quality control. I've always had positive experiences at other In-N-Out locations, which made this visit especially disappointing. I hope management takes steps to ensure orders are prepared correctly and consistently in the future read more

In-N-Out Burger - never ever in my life have I ever seen a burger poorly made - Fast Food Near Me - Pleasant Hill, California

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Food is awesome, although one complaint about Jasmine. I had an uncomfortable and disappointing experience at this In-N-Out. While we were at the first drive-through window paying, an employee unexpectedly shouted a flirty remark toward my boyfriend. It was completely uncalled for and unprofessional, especially in a customer service setting. There is a time and place for everything, and making unsolicited flirty comments toward a customer while he is with his partner is unnecessary and disrespectful. We were simply there to place an order, not to deal with this kind of behavior. I hope management addresses this situation and reminds employees to maintain professionalism and respect toward all customers. Good customer service should include making people feel comfortable and respected, not awkward or disrespected. read more

I give In-N-Out one star because I ordered a burger with nothing on it and they gave me a funky burger that tasted like it's been sat out for two hours and not cooked well enough. There was spread on it which is disgusting. There is cheese on it, and there was pickles on it, which is so funky who eats that and there was mustard on it who eats that like that's so funky I just wanted a burger and I love In-N-Out and I go all the time but but why did they do this in and out please pay for my thing why did you do this? Why did you do this? You never do this fire whoever gave me my Order from Allison read more

In-N-Out Burger - This photo is an example of the McDonald's I had to order instead of eating the In-N-Out Burger that I wanted so bad - Fast Food Near Me - Pleasant Hill, California

Melanie was working second DT window Oct 7 and was plain rude and full of attitude along with the girl she was working with she had a face full of makeup, didn't catch the name. Nothing wrong with that she's cute, put together. Those two were just so rude and had attitude for no good reason, I asked for some spread and Melanie looked almost offended I even asked for any.. she gave the ugliest attitude when she asked how many, don't these people get paid over 23 dollars? Is it that hard to have decent customer service? Then the two girls just whispered among themselves as if the window isn't clear and I can CLEARLY see them. Melanie and her friend need to be checked immediately, maybe get trained again because that isn't ok. Grown as hell acting like that over some sauce.. seen another similar review as well, it isn't just me. She should get written up or fired. read more

Finally tried the 4x4 from In-N-Out's not-so-secret menu -- and it was absolutely delicious and thoroughly satisfying (about 1,050 calories!). The bun had a slight char on the inside, adding a nice crispy texture with each bite, and the veggies were all fresh and crisp. But of course, the star of the show was the four beef patties. Their patties were flavorful on their own, which is one of the things that really sets In-N-Out burgers apart from the rest. At just under $10 as of September 2025, the price was pretty reasonable for what you get. I'd definitely order this again! We got there at 5:30 pm ish on a Tuesday, and it wasn't too busy, but then it got significantly busier around 6:30 pm. read more

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Seth was an amazing emplyee! Super friendly and any buisness would benifit from having a Seth as an employee!!

Veggie style animal style burger and fries are Affordable and quick easy bite for vegetarian option. Only thing I would appreciate if they give burger too in box . So it doesn't get mushy . Taste is good and service is good as well . Try out animal style cheese burger read more

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This location smacks every time!!! never fails!!! The wait is long but that's a given at any location I've ever visited!! The staff is friendly , the food is warm and tasty, it's always clean. I always feel safe and apparently it's the teen hang out in the weekends, which holds to some type of innocent socializing! There's always security and other than an occasional homeless man it's a really welcoming location! My go to Dbl Dbl Animal style !!!! read more

Love the food! It's been my favorite for years! I loved In n out for as long as I can remember! The staff is always on it! The service takes time, however it's fast for the amount of people waiting! The vibe is a nostalgic feeling of you like with the iconic colors. I love this place, hope you can too! read more

Henry was amazing!!! He brought me my food and got water for me as well! 10000/10 employee and the food was amazing as always.

Was assisted by Jeremy in the drive through and he was very nice! We had a complicated order and he was patient with us and I was very happy with his customer service! Keep up the good work Jeremy! read more

In-N-Out is a California classic, and the Concord spot holds it down. I've had my fair share of burgers over the years, but nothing hits like a Double with Cheese hold the lettuce. Because let's be real, I'm not here for a salad. Everything Animal Style, of course, because that's the only way to live. Well done fries, Animal Style too, drowning in all that cheesy, saucy goodness. And fuhgedaboudit don't even talk to me if there's no extra spread to dip an absolute must! This place is always busy. Like, lines-stretching into the next zip code busy lol. And don't get me started on people who cut in the drive-thru like they're VIPs at a burger club. I swear, some days I consider hopping out of my car to throw hands, but I'm working on my patience : ) Prices are still solid, the staff is always friendly, and the place stays clean well, depending on the hour. Late night weekends? That's when the chaos kicks in. Tables full, floors looking like a fry graveyard, and the entire city deciding they need a burger at the exact same time. But hey, that's just part of the In-N-Out experience. If you haven't been, what are you even doing with your life lol? Get in line (literally) and get yourself a real burger. read more

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I'm not a local, so I never know what is a "reasonable" time to wait on a Saturday night to grab a meal. Turns out that this place, which had 36 cars in drive when I walked in around 7pm, can get an order for one done in 20 minutes. read more

Great experience having dinner here Saturday the 8th. Really impressed with how quickly the staff responded to my ask to have the table cleared. Jason got it taken care of thoroughly and was super friendly. Solid staff and great customer service here. read more

In-N-Out Burger - Clean table! - Fast Food Near Me - Pleasant Hill, California

i had my double double lettuce wrapped, with animal style fries and a hot cocoa (don't forget the mini marshmallows fr). drive thru is always crazy long, so we ordered in doors and ate outside, with the sun service and ambiance are great: i see why it's always packed here read more

In-N-Out Burger - no toms plz - Fast Food Near Me - Pleasant Hill, California

The staff here is probably the nicest staff from all the in n outs I've been to. It is also the busiest in n out I've been to. The drive thru line is crazy, I find it faster to just order inside. Our food is always great and I've never had any issues at this location. read more

Came here after a concert and honestly it was great! Very crowded but worth the wait ! Super fast and friendly, the food is always fresh ! Super clean inside as well. read more

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I LOVE IN N OUT SO MUCH!! I always do drive thru, even though the line looks long it's always smooth. I recommend always doing drive thru, dining in could feel a little overstimulating. read more

In-N-Out Burger - grilled cheese animal style and well done fries - Fast Food Near Me - Pleasant Hill, California

This In-n-Out location is good but parking can be a little hard to find a spot closer to the restaurant sometimes. It's close to Diablo Valley College (DVC) and in the same shopping mall as Target, Burlington, Ross, Home Goods, T-Mobile and few other stores. The associate who took my order was very nice and efficient. My food was good. Double Double $6.50 Fries $2.50 The dining area was not that clean. I had to clean the table. read more

In-N-Out Burger - Double Double $6.50 and Fries $2.50. February 2026 - Fast Food Near Me - Pleasant Hill, California

So there is always a massive line you will be waiting at least half an hour to get your food every time unless you arrived right at opening time. The staff is generally polite and fast however, I do not like how they toast the buns and seem to skimp on the fries. I tend to just get protein style because the buns are so gross tasting. If you have 30 minutes to kill, give it a shot. read more

This is a silly busy location both for the drive through and the restaurant itself. Today came at peak time 2 pm on a Saturday. Order 92 , they are calling 41 !!! However staff remain super efficient pleasant and courteous. Good on them. I would lose my shit. Food is delicious and no so unique but with flavor and greaseless burgers that you only find in in and out. Try the road-kill fries if you feel extra hungry from the secret menu. read more

If I could give this in n out a rating a 0 stars it would be a 0 becuz WHY DID WE WAIT 2 hours some in n out i have never waited more than 30 minutes for 1 flying dutch man and animal fry's. We told them four times and we asked for a refund becuz we were tired of waiting and the guy said will get right to it and we waited another 30 minutes for some fry's and a onion and patties. read more

What can I say about In-N-Out that Anthony Bourdain did not... a culinary experience not appreciated by all the Californians that take both weather and elite food experiences for granted. The source of all things amazing in Cali can be sourced back to In-N-Out. The service is second to none and the restaurant style with its signature palm trees is iconic on its own. read more

In-N-Out Burger - Animal Style Fries with Chop Chili's - Fast Food Near Me - Pleasant Hill, California

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I came thru the drive today at 1pm. Wow! Seth was so so nice & polite. Great order taker, I was very impressed! Both people at both windows were also awesome I don't remember their names. First window a man, second a lady. Very kind and happy workers. I ordered a grilled cheese extra toast and it was so perfect. 10/10 even tho they forgot my ketchup added it was seriously a perfect burger!!! Thank you Pleasant Hill. Fries were also incredible. Thank you for an amazing lunch. read more

Whenever I'm in California, I have to get me an In-N-Out burger and fries!! This place was BUSY! but service was quick and this location in particular had excellent service!! read more

This place is so busy!!!! Drive thru and order inside the line is out the door! Had green cashiers so ordering went by quickly! Friendly staff. Very hard to find seating as it was all taken up. However people are typically leaving once they have finished their meals. As busy as it gets surprisingly the place stays clean. Workers are constantly taking out trash. Sweeping, restocking napkins, cleaning the restrooms. Food is hot and fresh! Fries cooked to perfection. This location is very generous! read more

Love in-n-out in general, but every time we've been here, the line has been crazy. One Friday we waited over 40 mins for our orders. And now a Sunday and the wait is crazy again. read more

Stopped by this In-N-Out location as my wife had not had In-N-Out in over a decade and was craving a burger. Like most locations, this In-N-Out is incredibly busy! With huge drive thru queues outside, and large number of people waiting for their orders inside. They have plenty of indoor and outdoor seating, but snagging a table will still be a bit of a challenge as this place is usually packed. Their PA system also pipes outside, so you'll be able to hear your order called regardless of where you opt to sit. And they regularly come by to wipe down tables so you usually don't have to do so after someone leaves. In-N-Out food is consistently delicious, and this location is no exception. Every staff member we encountered here was exceptionally friendly, and parking is readily available in the shared lot of this large strip mall. Don't forget In-N-Out's secret menu if you're looking for more out-of-the-box options! read more

The food looked and tasted phenomenal! The service I got from Sam made it even better! He is awesome. He left me and my friend smiling w cool in-n-out hats. The atmosphere was lively and well. Thank you! read more

In-N-Out Burger - Sam, Cali, and Sophia - Fast Food Near Me - Pleasant Hill, California

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If I could add an infinite amount of stars I would! I Met a worker named Sam tonight and he made my whole experience 10 times better!! He greeted me with warm smile and even took the time to have a conversation with me! He gave me and my friends fun hats that just lighted my mood! in and out is the Place to go!! read more

In-N-Out Burger - Cali, Sophia, And Sam - Fast Food Near Me - Pleasant Hill, California

I normally have a good experience with the food at this location, but I love the food and service better at the location in Antioch.... Never in my life would I have thought I'd be drinking pube 7-up. I'm sure we alllll know the texture of a pube hair & that's exactly how I found out /: . I decided after the horrible burnt food I'd have a couple sip of my soda to let the taste wear off my tongue. I usually eat the ice too because who doesn't like nugget ice?? When I opened the cap ,I look inside and spot THAT. I took it out to take a closer look at it, & from the root to the tip it resembled a f$!@;@&( pube hair it ain't no lash hair ,nor a stray from somebody's head) !! I got disgusted and thought about how the workers here have no kind of proper hygiene. Manager needs to do better and check with the workers thoroughly. Cause ain't no way. 11am, on may 22,2026. Whoever was doing drinks , double check your hands before coming out to serve and make other people's food ! #GROSS. read more

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Very bad experience! I ordered at 3:53 today, my order was about $16, which means it wasn't a big one! I waited untill 5:13 and it was not ready! Approached the desk at least three times and they didn't do anything, ended up cancelling my order, I had such headache that couldn't even talk read more

Jose DeVilla has changed my mind about in and out. I haven't been here in years because of a bad experience I had at the Oakland location before it closed down. This young man's energy and aura is game changing and presented an amazing welcoming atmosphere. I will definitely come back and tell all my friends and family. Also the food was delicious. read more

In-N-Out Burger - Fast Food Near Me - Pleasant Hill, California

Glad this franchise only increased their prices slightly. They have good customer service. Employees seem happy and smiling. And, there's no annoying kiosks to take your order. Food is always fresh and cooked to order. read more

In-N-Out Burger - Menu Prices... still affordable. - Fast Food Near Me - Pleasant Hill, California