This place is ran by a bunch of children who do not know how to serve ANYONE. Took 25 min to get food inside, then when I finally got to the pay stand they were helping online orders instead of letting me pay out for my food that was completely cold by time it had sat on the counter the whole time. If you're in the Madera area save yourself a headache and avoid this panda location. read more

Horrible service! Waited 10minutes for my food and they kept excusing themselves for the wait

We placed a large order online for pick up yesterday. When we arrived we were told that one of the items (general tso's) was out of stock and we were given kung pao as a replacement. Upon arriving back at home, we discovered that the bag of food we were given did not contain our complete order, it was missing a $7 order of egg rolls. I spent $60 on this crap and now, my brother is sick from the kung pao. read more

Waited for over an hour to get my meal after being confidently told that it was going to 10-15mjn wait. Ridiculous!

I had got a bowl with beef and broccoli then a plate with orange chicken and chow main. My plate with orange chicken there was about 10 little pieces on the plate for being about 9$ for the plate I expect to be at least a little bit more food then what I got. Will not be returning again this the second time this has happened to me. Besides the food being tasteless. read more

I had not tried this place in over a year due to continuous bas service. Wife wanted to try the new Black angus dinner. Went in drive thru. They took my order asked if I wanted to donate and I politely declined. Drove up to pay. All bad guy asked if I ordered a bowl and soda. I said no. I started to tell him what I ordered and he said "I don't see it". So I had to reorder. He said there was a7 minute wait on the Orange Chicken. I agreed and moved to the parking lot. I though the price was a lil high so I checked my recite and guess what? They charged me the donation I had declined. I walked in the restaurant and reminded them I had declined. They game me the money back. I was waiting for my food and noticed they had plenty of Orange Chicken. It had been about 10 min so I asked a worker if my meal was ready? She just ignored me. I asked another work Where was my food? Guess what they forgot to make it. Just horrible. Now I remembered why I quit coming to this horrible place. I'll tell you wha it is my last Time I visit Panda Express. I gave it a 1 star because you Can't give it a -5 star. P.S. That Black Angus was below Average well at least the 4 pieces they gave me the rest was onions and a Bunch of mushrooms. read more

The wait was unbeleivable horrible! After waiting forever for our food we were told at the drive thru window that half of the items we ordered were unavailable. We choose different items and it still took forever to receive our food. As we were leaving we noticed they left several items that we ordered out of our bag. When we walked inside to let them know we were missing items they made it seem like it was our fault we ordered it in the first place. Horrible service! Food was not even worth it in the end it tasted horrible and the portions were extremely small. Unworth the wait and money. read more

This is the absolute worst Panda Express I have ever visited. These people seem clueless. It took nearly 25 mins to get our food. They ran out of rice and noodles. No problem. The girl scraped the bottom of the barrel and left is with half ass portion of noodles. I kindly asked her that I would wait for fresh noodles. She had an attitude. Really? This is the worst place ever. Never coming back. The line here is ridiculous long wait. Management needs to check these reviews and make some major changes read more

I don't very often eat at Panda Express Madera, Ca, but on this day I had a crave for some orange chicken. I did a drive they order fir a two entre meal, the half stir fry and rice, orange chicken and teriyaki chicken. When I arrived home and began to eat bites of the orange chicken, it was extremely spicy! Something very different in taste from the orange chicken on previous orders! I noticed the chicken pieces had red pepper flakes on them mixed into the glaze. I do eat chili at times, but this was extremely spicy!!! I couldn't eat it, it ruined my meal. If the recipe has changed for preparation of orange chicken to a spicy recipe it should be noted to customer on the menu. It should state "Spicy Chicken!" I would return it, but due to a current pandemic and curbside ordering, its a real inconvenience! I sure hope other customers that don't frequent indulge in spicy foods, don't get a mouth on fire! read more

Be prepared to not get what you went there for, because no matter what entree you order, they're always out, or if they do have it, be prepared to wait forever so they can thaw it from they're freezers. My last visit, I ordered 4 chicken egg rolls & they told me they only had 2 left in the whole restaurant, and no more. Wtf lol? Basically they never have anything you want, unless it's they're gross orange chicken, seems like that's all anyone eats in this town lmao. Just take everything off your menu because you never have it anyways! read more

No vege or vegan options at this location. Had to twist cooks arm to make vege entree.

I was at the drive thru like an hour before it closes. I asked for two entrees in particular and they told me that they were out, so I asked how long it would take for them to make more because I was willing to wait for it. They told me they were not going to make more and to choose from other entrees. I've been to the one in Fresno and even if I get there 10 minutes before closing time and they are out of a certain item they make it for their customers right there on the spot. The people at this location are just lazy. read more

Says they have Honey Sesame Chicken on their boards but it's a lie. Lady was rude. Outside was a mess. The chow main was OLD. The inside didn't look too well either from the outside. I use to love Panda but now they are so run down and nasty.. I'm sure I'll never come here again. Hate it. No thanks. read more

I was extremely disappointed with panda express. They ran out of one of their dishes. There featured item! While waiting to get our food a lady was attempting to empty a box of fortune cookies into there dispenser. The lady had the box angled and dropped many cookies into the floor. The cashier tried to help her. Then they picked up the cookies off the floor and put them in the dispenser also. The cashier returned to the register, took money from a customer. Then went over to the food and was working inn people's orders. I never saw her wash her hands and she was not wearing gloves. read more

Friendly staff but... Filthy dining area. Overflowing garbage. Out of several entrees, including the most popular orange chicken. Long line with one cashier, who kept leaving to take orders to people who had to wait for their entrees to finish cooking. Out of chili sauce. Food was cold by the time I got to eat it. I didn't dare check out the bathroom situation. read more

So I'm just going to write this review because I'm in line at the drive through here && I have been here for 25 min now, && not only that I had to repeat my order to the last 3 times because she was side tracked.. I'm not one to take time out of my day to bitch about other workers because I have worked in food service before, but this was just ridiculous... read more

This is the worst Panda Express I have ever been to the only reason I go is because it is the closest to me in Madera. The employees have horrible customer service most of which barely seem to understand English and the food is never prepared right read more

It was like grand opening week or something and my boyfriends mom had brought some home. I was so glad because I totally love Panda and I can always go for some. My boyfriend doesn't like to experiment too much with Chinese food, so we had the basics. Sweet n Sour pork (really good) Mandarin chicken with sauce (eh... ok) ChowMein (MAJOR good like normal Panda) Fried rice (hard to go wrong with that) and lastly, can't have Panda without it.... ORANGE CHICKEN!!! And omg... lemme tell ya.... I was SSSSSSSSSOOOOOOOOO disappointed!!!! It wasn't like it should be!!! Hopefully after everyone is trained well, it will get better!! Lets hope, because Panda is really nothing without Orange Chicken. read more

The customer service at this location seems to have really gone down hill. On a recent visit, they had run out of plates. Their solution? To offer a bowl instead with MUCH less food for the same price as the two item plate. Really?!? Employees have also gotten so skimpy with their portions, that it is becoming a poor value to eat at this particular Panda location. read more

This is the second time we had been there. both times the food was cold, the trays 1/2 full. Poor quality control. Will not got back.

Service is horrible. Super slow , Very rude employees ( except for like 2 girls ) Really dry cold noodles . Never again . Hiring manager is doing a horrible job picking the staff‍If you are going to work in customer service be friendly!!! read more

Horrible customer service!!!! I have T-Mobile and it gave us a promo for a free bowl. I didn't know I had to do everything online so we had obviously already ordered. Before I cashier tells us we don't just take promo code everything is online. Okay well we sat down did it online. Then she tells us oh no we can't give you your order till ten minutes after you placed it cuz it's not in the system.....really your gonna tell me that people that order online the order doesn't show up till ten minutes after??? That doesn't make since so if it wasn't busy and I ordered online and got there before the ten minutes you still wouldn't give me the order???? Hmmmm. Sounds ridiculous. And most of the staff just had attitude. And mind you we order before waiting the ten and did they remake the food nope they left it sitting there acting like they didn't know we ordered and were waiting. read more

Same consistent panda express food and service. The only difference with this panda is the location. On the weekend the swap meet sets up at the fair ground so there is rediculous traffic in that area in the morning till the afternoon. nice set up on the inside. always clean when ive been here. read more

I DONT GET IT!!!!!!! Ordered online again. I showed up 15 min late giving Panda additional time thinking I wont have to stand here and wait. NOPE. Here i am waiting again waiting. What is going on???? Get it together I'm not going to stop coming and I wont stop writing bad reviews. read more

Every time I come here the drinks aka soda don't have much flavor they taste funky. It's probably old. I ordered a bowl this time and people usually get half and half but I just wanted chow mein and we only got the one half and not the other half. Their sweet fire chicken is the only good thing there. Their power greens are always hard and not cooked enough. Their egg rolls could be better I'm not a fan. I won't be coming back anytime soon it's a hit or miss honestly not worth it. Over priced you're better off going to Lous village on gateway read more

Been sitting in the drive thru for 20 minutes...slow impersonal and confused service. Love the food but service here sucks.

We were excited to eat at Panda. Happy that they were open early BUT the fried rice was not cooked!!! I formed them but no action was taken.$6.35 x 2 down the drain!!! read more

Worst service ever, will never come back to this Panda Express! The employees fill other customers orders before others and never have the product requested. Seriously the worst service ever. Need to hire better employees with a sense of urgency than the ones dragging their feet behind the counter. read more

Come on, Panda, stop with the phony welcome. You program your employees to say it all together when somebody comes in, it's just annoying and definitely not heartfelt. Employees don't even look at you when they say it.! Maybe you should focus on a little fresher food and checking on the restrooms. Because this bathroom was dirty and the urinal was plugged up and pee was all over the floor. What's up with that, Panda? read more

Love this place. Food portions are large. Take out is best. They go through so much food that is always fresh. Tried an egg roll the other day for the first time. Pretty good. My fav is the Mongolian beef and schezuan cod. Service is sometimes a little show and chaotic, but those kids try hard. read more

Is it the best Panda Express I've been to? By no means but I don't come to Panda Express expecting gourmet food. I do however expect decent portions and good customer service....which this location delivers...99% of the time. The only problem though is that sometimes the lines can get quite long and the wait feels like it takes forever....I absolutely recommend it though!!!! Get the spring rolls! read more

Love Panda Express but this one in particular is a hit or miss .... Sometimes the rice never taste like it should and the food seems like it's not done right ..... I guess it depends on the cook. Nice to have a Panda Express in town though so I really can't complain read more

Orange chicken is the best!! Always fresh! Today we waited a lil extra for egg rolls-but well worth it we were given a free drink and veggie egg rolls as a courtesy, the staff is always friendly and provide excellent customer service! ! read more

There's a reason they're busy a lot. The food is good, they greet you at the door, acknowledge you, are fast and friendly. 5 stars

Worst service ever!! Every time I order online we ALWAYS wait 15-20 min after scheduled pick up time. It's so ridiculous.

got our order wrong and ordered online for faster service, but took the nearly 30 minutes. after waiting 30 minutes to be helped we had to go in ourselves and wait another 5 minutes for our food. read more

The food is alright, the issue I have is with their online orders. I order something and they say it'll be ready in 20 min, I get there and make me wait another 20-30 min. read more

The food has gotten a lot better as they go service is good restaurant is clean and prices fair and fast if you like Asian food I would recommend this restaurant. read more

I vowed not to come here again but guess what.....I did. Again service went from good to bad rather quickly. The server I started with was great and patient considering we had a large order, as always. Then the same person that we had a problem with before decided to jump in and try to "help". I was organized in ordering, but when she decided to join in the mix, she was over talking the other server, rude, and I lost track of the orders. Long story short, don't but in. I won't come to this location again. read more

What a joke! 30 minutes before they close they only have chow mien and 4 entrees? Then all we get is broccoli with a teaspoon if beef slivers and three pieces of oer battered orange chicken? I like this place until tonight...the management has slowly shortened the entree size over the past four months and I went from a few times a week patron to once a month on the odd chance they deliver what they advertise! If I could give you MINUS rating, you definitely deserve it! My bill was $8.96 ... I want a refund and I'll no longer be a patron of Panda Express in Madera! Dr. Buzz Kennedy, drbuzzkennedy@Gmail.com. read more