Customer service based review. 100/10 I placed an online family meal order for pickup at 5:30pm. I arrived early because they always have orders ready early. I'd rather arrive early and wait than to have soggy food. Seconds after I arrived the line formed to the door. The staff worked, call backs on orders to replace food in the food area was being communicated, everyone was working under the direction of the manager. The manager was also running just as hard as his employees and jumped right in to get the job done. I've worked fast food before and it gets crazy. Having a good manager makes all the difference in the world. Even though the stress employees are smiling, talking and they fit that line down AMAZINGLY fast. I asked an employee named Abby what the managers name was. I asked her because he is moving so quick with his crew you can't see his tag. I also asked Abby how she liked working with Donicio. Abby got a huge smile and said he is really good to work for! When your crew respects you the sky is the limit! Fast good jobs never receive the true praise they need!! This crew deserves a call to corporate. He is humble, hard working, encourages team work and communication and jumps right in himself to get the job done and prevent his team from being on a sinking ship! The restaurant was clean, food was piping hot and the customers we all walking away saying they were surprised how fast they got out of the store with the incredibly long line! read more

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Panda express stop being good after 2006 straight the "quality of food" has dropped drastically & the "customer service is missing the most important part the service part fast food employees are getting younger,lazier & just down right disrespectful. I've never met a group people who can't stand they job I get working in fast food isn't the greatest but if that's the case get a better job I've wasted more money than I can count I've had food poisoning on numerous occasions & ultimately stopped going last time I thought about going roaches everywhere no joke if you like panda god bless your stomach. read more

12/1/24, It was a pretty busy night at Panda. Drive thru was insanely long so I went inside. The staff were all very busy but did a great job with communicating. I ordered the plate that comes with two entrees and a side. Everything was delicious and my craving was satisfied. My only thing is that I wish the food was a bit more hot. read more

Panda Express - Orange chicken, Kung Pao Chicken, Fried Rice - Fast Food Near Me - Madera, California

VERY BAD CUSTOMER SERVICE. ONE START IS TOO MANY. New paint job same old crappy place. Sofia was terrible! Just ruined my night. Madera used to be enjoyable and sofia just completely ruined it. Will be read more

I'm sorry, but I've been here multiple times but the food always leaves a puddle of oil at the bottom of my plate. The food is good like any other Panda Express but what is with the excess oil? There was so much oil I thought Uncle Sam was going to resurrect himself and draft me for an invasion on an unclaimed plot of land who had an insatiable amount of oil. Idk what's going on in Madera but this Panda Express slaps yo momma in the face good. I would definitely get faded and come here again. read more

Their food has been going down hill. I picked up a plate to surprise my mother for lunch just for the shrimp to be slimy, the orange chicken has a weird smell and doesnt even have much meat its just hard pieces like bark, and the grilled teriyaki was pink and the whole meal was cold so disappointed my money was wasted. read more

I ordered a bowl of Chow Mein with Orange Chicken. The orange chicken had "NO CHICKEN" it was literally just the coating (corn starch) with orange sauce. Gross!!!!! Panda Express you can't call it Orange Chicken if it doesn't have CHICKEN!!!!! read more

Manager and cooks need to get fired. Tell me why they are ALWAYS out of one entree or anotg Whoever manages this panda is definitely not qualified to run a food chain. Their drive thru takes forever, the employees talk way too fast and don't pay attention to the what the customer is ordering. They'll ask the question to something you just literally said. Also, I can't tell you how many times I see someone parked waiting for their food, I'm assuming because they didn't have any pre-cooked ‍ This place needs to close or management needs to change. people need to stop coming here. As for me, they've lost a customer for sure. read more

They left out the fortune cookies. Mediocre food and subpar service. If it's not one thing , it's another. Atrocious service. I expect better. read more

Thank you Jazzell for the great customer service at the window. It was quick and my order was perfect.

I can't help but to smile when I come to this Panda Express right when I walk through the doors. The greeting is hilarious. I have not had any bad experiences at Panda Express at this location. The staff is friendly, high quality ingredients and pretty Togo plates that look fancy. This Panda Express has a drive thru that I have not utilized due to the drive thru being pack all the time but the line moves QUICK. If I have to wait for my entree to be made longer than 5 minutes due to running out of the item I received a free drink and extra helping of my entree. They are very generous on portion sizes. At lunch time the line can get crazy inside but it goes by fast. I feel this is the best Panda Express that I have tried in California and even my parents think so too. I will be back for sure especially if I am craving Panda. If you are in the area you have to stop by and check it out you will not be disappointed! read more

Panda Express - My combo plate in Madera Panda - Fast Food Near Me - Madera, California

We stopped here on the way back home on the 99. The staff was so nice and helpful while using my app. The food was fresh and the restaurant was very clean. read more

This location never fails in failing. Always gets the food orders wrong. I ordered half & half and where are my noodles??? My chicken wasn't even cut right. We picked up to go. Bad service period! read more

Panda Express - Teriyaki double chicken, 1/2 rice 1/2 noodles - Fast Food Near Me - Madera, California

I would give it 0 stars. Poor customer service. Skimpy on the meat. Honestly that was my first and last time coming to this location. Good thing I was just driving through on vacation but avoid at all cost or you're going to buy a spendy meal with not much meat or food read more

They forgot a item on my order I gave them a call and they told me to come came some day and give my name with receipt so they could replace my order I was missing and when I went days later to get said order they told me they didn't have anything written that I was supposed to get a order, pretty much they stole money from me, so make sure you check your orders. read more

I walked in her with some hungry intentions of eating some nice delicious large side of chow mein. The worker seemed nice but the I went to go sit down and opened up my large side of chow mein little did I know I was going to regret coming here. I opened it and all I saw was vegetables and very little chow mein. I thought I had ordered a large side of chow mein but instead I got a large side of vegetable smh , drink was fire tho read more

Ordered two large ala carte honey walnut shrimp. Each was charged an extra "premium" price, which makes them about $15 each. This would have been fine, except the boxes were only 1/2 full, and what was in there was soggy. I almost never leave bad reviews; however, this is a recurring problem, so people deserve to know not to purchase the honey walnut shrimp at the Madera location. read more

Panda Express - Half empty and soggy (after paying a "premium" charge) - Fast Food Near Me - Madera, California

Went in today for an online order which was scheduled for pick up at 12:18. I didn't walk out with food until 12:58! Melina was extremely rude laughing at me and at one point even yelled at me. Extremely disrespectful staff. They said they would get to my order when they wanted to. I was so disappointed in the behavior and asked to be refunded. The manager Gina told me I had to take that up with Door Dash, I didn't order through door dash. I asked for help with a refund, they ignored me. Finally after 40 minutes and lots or arguing I walked out with my food. Friends go elsewhere, it's not worth it. read more

This location always has a 15-20 minute wait in the drive through. Their food is either to hard to eat or taste different than other locations. And you always have to have different forms of payment because either they don't take cash at the moment or card. read more

Ok, this is long over due. In the past 3 years we have ordered Panda to go or delivery. 9 times out of 10 it is wrong. If I call the store most often they will NOT answer their phone. When I use a delivery service they use excuses, they can't redeliver the missing food, or their shift is over, or I have to resolve with the store. But when I call and they do answer their excuse is they are very busy and only human and are completely arrogant and unapologetic. The manager is smug and rude. A week and a half ago I ordered to go. I went to pick up and the sign said store dining was closed she tried to turn me away to the drive through which was about 20 cars deep. I insisted they come to the door. She said can't you read the sign the dining is closed! I said I am not waiting in the drive thru line to pick up my order. They still tried to turn me away. She told me it would be a wait for my order. I said it was supposed to be ready 5 minutes ago. They then checked and it was ready. Her attitude was again as smug as the managers with a response, well we are short handed and it's not my fault you have to wait! I said and it's mine? I'm not here for your convenience. Your order system said nothing about dining room being shut. She rolled her eyes and shut the door. Got home and no sauces, utensils or napkins of any kind. Each time these things happen the experience makes the meal less satisfying. Today I used GruHub. Order was placed as a reorder. Chowmein, Fried Rice, orange Chicken, Mushroom Chicken, Honey Walnut Shrimp, and Spring Rolls. No chowmein and two Fried Rices. Driver said he just ended his shift and I needed to call the store. I called and guess what, of course no answer. I contacted Grubhub. They could not send a driver to pick up the missing contents. Refunded me the chowmein. I insisted on the delivery fee as well to be refunded. What is the deal with this store? Note all of the negative reviews! They outweigh the positive ones. Fix your management and customer service. Know the customers keep the doors open and the store in operation. read more

Panda Express - Two fried rice sides but no chowmein - Fast Food Near Me - Madera, California

Garbage service at this location. The person taking our order had to ask multiple times what we wanted, not because she couldn't hear us, but because she wasn't paying attention. Even after telling her, and she would "confirm" what I said, and then ask again if it was a different entree. That said, I eat A LOT of Panda, since I travel for work and it's one of the few places that offer some healthy-ish options for a road warrior. Portions were of a decent size, but the vegetables in my Supergreens might as well have not been "cooked" at all. I bit into a piece of broccoli and it was still cold in the center - that is unacceptable. I'll avoid this place in the future - if it's your "home" location, sorry for your lack of choice, but if you're passing by, skip this one and go to the next. One nice thing I might mention is, there's a park around the corner with tables, which although it's better than eating in the car, the park itself isn't great, with a bunch of "less than classy" people running around. ‍ Guess you can't win in COVID times. read more

3 tries to get my order right n they need to work on manners good food but everything else suck read more

Panda Express - Fast Food Near Me - Madera, California

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The food was ok,but even worse there was no ice in the machine no one even filled it. The employees were talking about it right in front of me looked at me like eh ‍ and then one left and one clocked out. Tf fill the ice machine?? If you know something is broken or there is something empty fix it or refill it?? My mom LOVES ice and there wasn't any. read more

I'm not a guy who would write reviews but enough is enough! You never get your order right on drive thru. If you want your order right you need to walk in and see them make your order right! Last time I called the store and let the manager know this is happening all the time and that I'm a regular costumer and is always the same experience on drive thru. Not doing this to get free food... I just got tired of the same issue. Too bad is the only Panda Express in madera! read more

Crap customer service. Never have anything ready or prepped knowing how busy they frequently get. These small boxes are almost $5 like wtf smh panda needs to do better!!!! read more

Panda Express - $5 for this crap Side Chow Mein Black Pepper Angus Steak - Fast Food Near Me - Madera, California

I ordered the Mongolian beef and Kung pao chicken (all spicy) on a Saturday around lunchtime. Service through the drive thru was super quick. Only one in line and my food was ready when I hit the pickup window - very impressed. The food was excellent, spicy like I like it, a lot of taste. I normally use the river park location but this time I was coming through Madera so I thought I would try them. IMO the Madera Panda Express had faster service and better taste. read more

I would not recommend this take out place because their service was terrible. I was waiting in the line for 45 minutes and the only orders that they were taking was the drive-through orders. I waited in there line for 45 minutes just to get spoiled food. They're orange chicken was disgusting. It tasted very sour. read more

Because I saw an employee going to restroom with sweaty gloves on came out with the same sweaty gloves giving peaple straws and wiping down the soda machine counter, disgusting!!! read more

Very busy & efficient. Greeting, being polite, always cleaning & refreshing the food choices. The only ding is no kids cookies? That's what the grandkids look forward to! At least give an mini egg roll or another fortune cookie. A bit chintzy in their food choice- during fill up the spot! read more

The owner or the person running this place should be embarrassed. Its a joke. They are always out food, condiments and management does not care how that establishment is ran. I rated this location at a negative 5 stars. Oh yeah and the rare times they have food, it is dry and old possibly hazardous to eat for some people especially the elders in the community. read more

My kids love Panda, but I only let them eat there when we travel. This Panda was on point. everything was fresh and hot. The place was clean as well. Service was exceptional, other than that it's a typical Panda. read more

i love this place don't get me wrong, but the wait time is just unbelievable. they parked me and said it would be 5 minutes, i ended up waiting 20 for my 2 meals :/ read more

I'm usually not the type to leave a review, but I'm shocked by the service I received tonight. We waited in the drive-thru line for 30 minutes. When we got to the speaker, the employee was not friendly. When we got to the window, the employee took our card, handed us our food and returned the card without saying a word to us. My fiancé said "thank you" and she shut the window on us. Then when we got home, my fiancé realized his teriyaki chicken had no teriyaki sauce on it. The fried rice was bland. Very rude employees who cannot get orders right. They didn't even give us fortune cookies. We were extremely disappointed and won't be going back to this Panda Express anytime soon. read more

Today I had the worst experience at panda it's sad that now I have to not see what they have to eat but who is cooking it . Some days the food is good an some days to to hard yo even eat ... they dont have any consistency here I'm so mad one thing I hate the most is buying food I cant eat . These cooks that they have cooking have no sason they need to learn it .all my veggies are to hard to eat .price was to dry . An chicken chuwy omg gross read more

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I want to panda about two months ago and I'm doing this review because I called I wasn't happy with the way I received my food I went to the drive-through it was during the lunch rush. Ever I got chow mein with all the bowls teriyaki chicken on 3 and walnut shrimp on one and 2 entree meal all chowmein and The super greens in the orange chicken , let me tell you all the chow mein taste burnt. It ruined all our meals . The Madera panda express is the worst that's like the second time I've ordered chow mein and it taste burnt or was burnt. So I called corporate and explain to them that they need to tell the cook if they burn the chow mein or any Food they need to just toss it you cannot eat the dish once it is burnt everything will taste burnt taste Garbage, I was told I would be compensate me for my ruined meals . Are used to say nothings came in the mail so I'm I'm just completely done with panda express because any cook knows once you burn any dish it is trash and if you are that desperate to save money I want to serve burnt food and then when people are not happy or satisfied they have to make phone calls right these type of reviews call corporate and I still was not assured that that would no longer be one of the things that they do read more

They need to do better at cooking their food when they have a lot of people. Went today for dinner at 6 pm and waited over 40 mins and got the food Teriyaki chicken, sweet fire chicken and even the show mein was not fully cooked. I did not even eat it. I don't mind the wait I just need food I can eat. read more

Very disappointed, ripped me off. Waited a good amount of time and this is what I seen when I get home with the food read more

Panda Express - One shrimp only comes with steak and shrimp? Wtf 3 pieces of steak. Paid a good price and can't even get a decent meal!! Rip off - Fast Food Near Me - Madera, California

This place continues to struggle with getting orders right. Given them opportunity after opportunity to get it right and yet it doesn't happen. Placed an order online today hoping they would get it right and have it ready by the time I arrived. Even gave them an extra 20 mins from the time it said it would be ready for pickup to go in and have to wait even more because there were items missing from the order still. Steam rice, orange chicken and teriyaki chicken. Nothing out of the ordinary to say it would cause a huge delay in the order being ready. Sad to say but the service is not up to par. read more

Pot stickers yum, I love the Orange Chicken but it's been dry the last few times I have been here. This is fast food after all so I cant be to upset about it. read more

i would like to give 1/2 star only cause the food taste is consistent. But this location is the worst. i ordered on door dash and my dasher was great on time but as far as the store they don't let you put "special instructions" they put no sauces of any kind in the bag even when i ordered the cream cheese appetizer and they are always so rude. also when ordering on door dash half the menu is not available, never again will i order from the panda express again read more