We booked a private room for a birthday and were extremely disappointed -- misleading promotions, constant upcharges, and poor management ruined the night.
Your Instagram and earlier communications promoted a DJ in the main room; in person the manager told us "there is no DJ on Friday nights anymore," yet a follow-up email falsely claimed the DJ was sick.
What should have been a $300 celebration turned into roughly $700 because of repeated upcharges and surprise fees. Staff admitted they don't warn you when it's time to leave the room so they can charge extra.
The bartender told us the shots package included the blinking "birthday" sign and it was shown on the menu (I photographed it). Later staff insisted the sign is only for bottle purchases -- contradictory and dishonest.
Multiple karaoke/YouTube apps failed during our booking. Staff observed the problem but provided no working alternative. Karaoke was the main reason we booked.
Security allowed at least two bottles into the venue at entry and didn't notify the host or intervene. Cameras recorded the entry but staff took no action during the event, then charged us a $100 retroactive fine afterward with no clear explanation.
The manager was rude and offered no resolution. There was zero hospitality from staff.
We drove an hour and paid for a special night that never materialized. I won't recommend this place for events until management stops nickel-and-diming guests and starts treating customers with basic respect. There watching you on camera all night looking for way to upcharge you . read more