I wanted to give a 5 stars shoutout to Silver Creek Storage. Even though I ultimately didn't go…read morewith them, it honestly had nothing to do with their service. I really had my heart set on a drive-up unit because I know myself well enough to know I'd eventually get frustrated lugging all my belongings onto a cart and rolling everything through the hallways to my unit. Right from the beginning, I received a message from their team, Melissa and the communication was incredibly prompt, friendly, and professional. Mark and Val greeted me when I arrived and Val personally showed me the two storage units I was interested in. Let's put it this way -- their drive-up units are so popular there's actually a waiting list for them. As Val walked me through one of their newly built climate-controlled buildings, it honestly felt like Fort Knox with how secure and well-maintained everything was. The property was spotless, modern, organized, and gave me a really safe feeling knowing belongings would be protected there. Even though I ended up needing something different for convenience purposes, I still wanted to recognize the great customer service and positive experience I had here. You can tell they genuinely care about the property and the people renting from them. I wouldn't hesitate recommending Silver Creek Storage to anyone looking for a clean, secure, and professionally run storage facility. They currently have awesome promotions rates for 2 - 4 months!!!

Staff were polite , efficient , and great on communication…read more Handled my request on transferring units for an easier move in experience. Highly recommend this place in terms of value , security , and price ! Appreciate you guys

This is a long overdue review for Jack :) The manager Jack at this location is awesome! When I…read morefirst rent the unit, Jack showed me around the storage, gave me the code and even offered lock option for the unit. On the day of the move in, I was confused as to how the security system worked and the code for some reason did not work. I called in to ask and Jack was able to quickly fix the code issue as well as providing a thorough explanations as to how the gates work & how to make sure my unit was secure. Very responsible, kind and patient, I am glad to have someone like him managing the facility. Would highly recommend! The price for the unit was extremely reasonable as well compare to other storage facilities in San Jose.

Unfortunately, this facility was acquired by StoragePro and things have gone downhill quickly…read more They have a clothes moth infestation that they can't seem to get under control and the floors just keep getting dirtier and dirtier. I asked the very nice new manager when the company cleans and she apologized and said that she does the cleaning when she's not busy in the office! Insane. Prices are up and service level is down - yuck.

So far so good! I rented a unit and dropped by to get the key. Mark and Carlos were very welcoming…read moreand walked me through the facility. The place is very nice and clean. I love garage parking for moving items from the car to the unit, plus the carts and elevators make this very convenient.

In our first year at SecureSpace Storage, we have experienced several positives. The facility's…read moreproximity to our home has been a distinct advantage. The rental managers have consistently demonstrated exceptional politeness, helpfulness, and a welcoming attitude. The newer facility ensures a clean and well-maintained environment. Additionally, the indoor setting is nice if it happens to be raining. Parking has always been hassle-free, and carts are readily available for transporting our items into the unit. The convenient operating hours (6:00 AM to 10:00 PM) allow ample time for after work visits As an individual with mobility challenges, the elevators have proven to be a valuable feature. We have found that SecureSpace Storage has been transparent and fair in its pricing practices for the most part. Initially, we rented a 10x10 unit in December 2024, but our son moved home and a larger 10x20 unit was needed. The rental team promptly transferred our initial discount to the new unit, and our half-off offer remained in effect for the first two months as agreed upon. In the third month, the regular rate became applicable, but this was consistent with our prior understanding, eliminating any surprises. After four months, SecureSpace Storage informed us of a $150 increase in our rate. This unexpected change surprised us, as our experience in the Bay Area suggests that rate hikes are common after a year and typically ranged from 25% to 30%. At the time, our monthly rate was $253, making the $150 increase approximately 60%, which was a bit steep. Despite this, we decided to go ahead and pay it due to our positive experience and satisfaction with the unit. We also didn't want to take the time and effort in searching for an alternative storage facility, relocating our belongings, etc. In November, we received an email informing us that our rental rate would be increasing by 25%, resulting in a monthly increase from $403 to $503. I have started comparing our pricing to other units in the vicinity. I have identified some units where the non-discounted rents range from the high $200s to the mid $300s, and these units are comparable to ours (indoor units, elevators, roll-up doors, etc.). Interestingly, the most expensive non-discounted rate for a 10x20 unit is $351 on the SecureSpace website, $150 less than our rate increase price. At this juncture, I believe the most prudent course of action for my family is to hire someone to help us in clearing out our garage and attic, so we can store our belongings ourselves and thereby save money in the long term. Yes, I could talk to one of the managers about pricing options, but I'm not sure they'd be willing to drop us down to $351, which is what we'd ask for. I'm also concerned they'd raise the price up again after 2+ months, but I'd need to review my contract with them to make sure what their policies are. So to sum it up: For the good customer service, facility cleanliness, and convenience + 5 Stars. For the pricing/rate increases: - 2 Stars Total Review: 3 stars. If you're looking for a good facility to rent from, I would recommend Secure Space. Just be certain to ask about their rate increase policy, including frequency and percentages so you go in as an informed consumer. (Reviewer's Note: I did use Apple Writing Tools to proofread and suggest edits to this review, however the opinions expressed are entirely human generated and based on personal experience.)

Very disappointing they did not have any large units so I had to book 2 smaller ones. when I…read morearrived they informed me that they would not honor the promotional rate for both units despite not having a unit big enough for me..

Been with this storage place for almost 2 years. Needed a place to store personal items on short…read morenotice, and they were very helpful in showing me different types of storage and giving me recommendations based on my needs. The staff were also helpful in guiding me to tie down my items to my truck to avoid getting pulled over. Did not have any issues during my time regarding the safety of my items and was content with how clean and maintained the location was. The staff was very kind, and it was a wonderful experience. If I need storage again in this area, I'll definitely pick this location again.

Great customer service, well explained the entire plan , no questions after Michael explanationread more

After a busy holiday, moving storage spaces was definitely not on my bingo card, but was on my…read morehusband's (like what???)! Courtney is the manager there and she is absolutely wonderful. She was patient, helpful, and personable! She gave tours, told us our options, and was thorough while I was signing. She made paperwork not bad at all since we were chatting as she was getting all the paperwork done. She was helpful explaining between the units. Once things were signed, she helped clean our unit and even wiped down the sides for us. She said she sprayed the unit with her own special concoction to help repel bugs naturally. Courtney made this process so easy and spending some time with her today was the definite highlight of my storage space saga today!

Kay at A1 storage was extremely helpful and knowledgeable. She guided me through the different…read moreoptions and even pointed out the best deal for me. Felt very safe in bringing my personal items to store here.

So far so good. We'll see as time goes by. We rented a 10x10 and if the rent goes up to quickly,…read morewe'll be moving out. We hope not.

Had great experience talking to Adriana Lara as she helped me with answering all my questions,…read morethank you so much! Such a nice female, I will definitely call again if I have any more questions.

I had a really great experience with the young lady that worked there, I believe her name was…read moreAdrianna Lara & we joked about a Chuck Norris and how her son did something similar with martial arts. She answered all the questions & made it super simple to inform me that they had all equipment I needed, tape ect, for a storage I'll be interested in the future ! Thank you !!!

October 2025 issues about Rats... rats poop, smell pee and ruined my Value handmade swing. I…read morereported it and after 4 months still issues of rats poop everywhere and smell of rats pee. It damage my guitar case. It's disgusting specially the poop everywhere and stain of the rats pee. Then sent me a letter notice that my rent will increase $40. I 100% disappointment with this space storage and it's disgusting it smells so bad and gross.

I had my stuff in an inside unit for 4 years, unfortunately due to circumstances, I was not there…read morefor the last year and a half. When I went to take my stuff out, there was a considerable amount of rat damage - urine, feces, and things torn up. There were 2 live rats when taking my stuff out. I think there probably was about 2 cup fulls. All over my mattresses, box springs, mattress covers. It was AWFUL to see. Especially when you pay someone to take care of your things and this is what happens. The insurance that is paid monthly resulted in a $400 claim when there was over $6000 worth of damage. There was no food in my things to attract them. I am so disappointed. I emailed them with no response. I would certainly not keep my things there, if you care about them.