They canceled on me THE DAY OF MY MOVE after showing up 2 hours late because the truck they were going to use broke down days before and they did not bother to tell me. I was attempting to move one piece of furniture: my bed. My moving day has been pushed back by 2 days, my roommate and I both had to re-sign our lease because of the date change, I had to reschedule a job interview, and I will not have my bed for up to a week. They also expected me to rent a Uhaul, even though I had told them several times that I cannot drive a truck, and they were unable to drive a rented one themselves, so they left approximately 2 minutes after arrival. I feel completely screwed over, but at least I didn't pay them beforehand.
Long version: I arranged for a move on July 1st 2017 several weeks in advance. I wanted to move a single piece of furniture - my bed. At first there was some confusion over whether or not I would need to rent a truck from Uhaul. I can't drive trucks - that's why I was hiring a mover - and the guy I'd been speaking to on the phone said that they can't drive rental trucks either. So he offered to move my bed using his own truck, because it was just one piece of furniture. Sounds great! I called him again a few days before my move to confirm, he said everything was still good to go. So yesterday comes, they let me know that morning they're running late because they just got done with another job, but they say they'll be there by 12:30. No problem. An hour passes, they're still not here. They let me know they're stuck in traffic. Ok, thanks for letting me know, drive safe. They arrive 2 hours after the time we confirmed earlier WITHOUT A TRUCK and inform me on THE DAY OF THE MOVE that their truck broke down DAYS BEFORE, which they never bothered to tell me about. They thought I was going to be renting a truck from Uhaul for some reason, even though I had made it very, VERY clear at least a week in advance that I could not drive one and would not be renting one because they can't drive rental trucks either. That was the entire reason I was even hiring a mover. They leave once we realize they can't help me. At this point it was too late in the day for me to find another mover and still make it to my new place before their office closed, so I had to completely reschedule my plans for the next week. read more