October 2025 issues about Rats... rats poop, smell pee and ruined my Value handmade swing. I reported it and after 4 months still issues of rats poop everywhere and smell of rats pee. It damage my guitar case. It's disgusting specially the poop everywhere and stain of the rats pee. Then sent me a letter notice that my rent will increase $40. I 100% disappointment with this space storage and it's disgusting it smells so bad and gross. read more

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I had my stuff in an inside unit for 4 years, unfortunately due to circumstances, I was not there for the last year and a half. When I went to take my stuff out, there was a considerable amount of rat damage - urine, feces, and things torn up. There were 2 live rats when taking my stuff out. I think there probably was about 2 cup fulls. All over my mattresses, box springs, mattress covers. It was AWFUL to see. Especially when you pay someone to take care of your things and this is what happens. The insurance that is paid monthly resulted in a $400 claim when there was over $6000 worth of damage. There was no food in my things to attract them. I am so disappointed. I emailed them with no response. I would certainly not keep my things there, if you care about them. read more

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Great Service 100% Fast simple easy peze. I was in and out great lockers with high tech technology for security. read more

I have been storing with them for about 4 years and I understand that construction is happening next to the storage units. I will say that it would've been helpful to know that the rodents from the other side could have been compromising the units inside. I went to clear out my unit and there was rat droppings and urine ALL OVER MY STUFF. I couldn't keep any of it aside from things that could've been swiped down with Lysol. No notice was provided to give a heads up AFTER other residents complained about this. Definitely would've appreciated a heads up. read more

This facility is brand new and everything's in great shape The units are clean they have a light in there that comes on automatically when you open your door The security is great but make sure you don't follow another car in without punching in cuz you can't get out other than that Misty is awesome in the front office she'll bend over backwards to help you with what you need Hope this helps read more

Storage comforts property management is very well tending for what's needed the place to be ....

Ants, cockroaches, tons of rats, homeless people wandering around, and all kinds of hidden cancellation fees. Ever hear of a cancellation fee for cancelling your contract, for leaving, a month to month storage facility? Even if you give notice, you get a cancellation fee $150 and administrative fee $50 that you won't know about until 9 months later when you get a call from a collection agency. And when I used their insurance which I was told I had to have (not true), rat damage only covers $300. One sport coat cost that. It was a joke. One day I go in and place is littered with rat urine and rat droppings. Hopefully people read this and hope StorQuest thinks this is worth sending me to collections for $253 a year later without even notifying me once there was a problem. read more

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Today after my 3rd visit, I had to stand masked OUTSIDE the office while paying for storage units at Storquest with only 1 staff; which exceeded ALL of their posted Covid restrictions!! What is the point of a POSTED Covid policy if you are not going to adhere to it!? How does the custmoer know that their credit card is not being misused when they are standing OUTSIDE!? Either the policy is short-sided or the staff are not authorized to do what's right by customers. Bottom line is that StorQuest wasted a huge opportunity to create a positive 1st impression today. When Storquest forces customers to stand outside the office (windy and cold) for NO valid and justifiable reason; it's frustrating. And I had made an APPOINTMENT 6 hours before showing up!! The staff are friendly but the process of renting with StorQuest was cumborsome and it took 3 trips and 4 phone calls to their Reservation Line to finally book 2 units! read more

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I have a storage for two months here when I called today to speak w ruby to let her know that I was vacating the unit on Sunday she said she will note that but they do not retro so I told her then I will vacate unit on last day since they do not pro rate which is ridiculous but wanted to close my service on Sunday. She spoke very fast and I had to ask her to slow down. If you choose to rent storage here REMEMBER no retro !!! read more

I am very upset. They have a HUGE bug/insect problem in their building A units. So much so that they got into my infants mattress. I so hope if the manager reads my review...you offer to change my Storage unit at no charge!!!. I shouldn't have to pay rent and see my personal items full of disgusting bugs/insects. I was very disgusted at how many bugs are down that hall. And they're obviously getting into stuff in those units. read more

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It was super quick to make a reservation to lock in the special price online and come in to see the unit. I got a call back the next day and was able to schedule a visit the same day. When I called and didn't get an answer immediately, I got a call back in less than ten minutes. Phallon met me outside and was super friendly with the tour. The breakdown of pricing, payment schedule and everything else was super straight forward. You get 3 keys and one pin you HAVE to use to open and close the front gate (it turns off and on the alarm on your unit) and there a few parking spots at the front near the office. Down the street from my house so I can walk if I need to, and a nice populated area. read more

Jada was friendly and helpful in getting me all set up. The prices here are quite reasonable and it seems very safe/secure.

Storquest has the best value and facility in San Jose! Their prices are super reasonable and the facility is brand new and very clean. The front desk staff is responsive and professional. read more

Very convenient. Hours of access is fantastic 6:00 am to 8:30 pm Very affordable Big plus to customer service ( Fallon) read more

My first and best experience in renting a Storage Unit. The staff at front desk is amazingly mindful of COVID-19 guidelines, so respectful and responsive. I strongly recommend! Thank you for the on-going smile and positive energy! read more

This place is cheaper than others and is very clean. Fallen and Jada, both have great customer service skills. Keep up the great work.

Great service and prices are good!! Have been using this storage facility for 7 months and never have had an issue!

Nice storage unit. Great people. Great area!!!! Quick service. Great space for my things.

Great storage I would greatly recommend!The staff is great and I would also like to appreciate how clean it is, Everything looks sanitized and clean, Customer service is on point! read more

This location has been great help with our moving process. Jadah helped us out and did a great job at explaining everything to us!!

This is a new storage facility, so everything is clean and fresh. Good prices in comparison to other facilities. The service was great. They were very careful about the covid situation - we did paperwork outside with masks on. The staff was very focused on making sure we were taken care of and satisfied. read more

extremely helpful staff and clean facility. signing up for storage was a breeze and they had a great inventory of different sizes for a great price. will definitely continue getting more unite here as my storage needs increase. would highly recommend this facility read more