I have been coming to Dr Dong for years. The front office staff is always so friendly and helpful,…read moreand Dr Dong listens to what I say and genuinely tries to problem solve when I need help. 10/10 would recommend.

I've always had great experiences at Looking Glass Optometry. Both Dr. Dong and Dr. Cheng are…read morewonderful doctors, who are patient, thorough, and such experts in their field. Their assistants (also a shout out to Lali!!) are all friendly and knowledgeable. They are always willing and able to help with a smile. Buying glasses and frames here are also a great experience. I've never experienced any sales pressure or upselling. Instead, they always help me find what I need, then explain to me any additional options and what benefits the added features may offer. Additionally, I find their prices extremely reasonable. Overall - always a pleasant, and consistent experience here. Highly recommended.

Recently moved to the area and walked in with a problem with a pair of glasses from out of town. As…read morea retired ophthalmologist I am pretty discriminating when it comes to opticians and optical shops. Anna helped me without "blinking an eye" and was superb. I would highly recommend Anna and this optical shops. I plan to return to purchase some prescription sunglasses. Thank you Anna

I brought two pairs of eyeglass frames here for a routine adjustment…read more During the first visit, the staff member adjusting my glasses, Amanda, accidentally broke one of the frames. While accidents can happen, when I asked, she implied risk was minimal "unless you don't know what you're doing." After the incident, she then restated "there is always a risk for things to break." To her credit, Amanda made a genuine, constructive effort to resolve the issue by helping me find an alternative frame that could accommodate my existing lenses, which would need to be recut. If everything went fine from here, I would not have bothered with writing a review. The reason for this review is the follow-up encounter a few weeks later when I returned to pick up the new glasses and pay the remaining balance. I was met with a different staff member or owner this day to assist me. I asked if I could return for follow-up help if I experienced eye strain or optical issues from the recut lenses; her response was unexpectedly confrontational. Instead of addressing a standard customer concern, she took an aggressive, defensive stance, implying that any future issues were solely my responsibility and I should have thought about those future issues ahead. She diminished the situation by stating my original frame (which was only several months old) was "cheap" and already depreciated, stating word to word: "It is our job to help people. But we are not completely responsible for all the issues that happen while we do our job." Rather than engage in this argument, I completed the fitting as quickly as possible, paid for the replacement frame (she emphasized I was getting a very generous $30 discount for the inconvenience - I didn't argue or haggle). Then I just left politely as quickly as I can. After a day of using the glasses, I also realized one of the recut lense has a small chip at the rim. But at this point, I would rather not have any more encounter with this shop. I went to another shop who did the final fitting adjustment for the new frame for me after a trial for a day or so. Throughout this entire process--despite the broken frame, the weeks of delay, and the expense--not once did anyone offer a basic apology. Being treated with what essentially feels like hostility when asking a routine question about lens adaptation made an already frustrating situation far worse. If you are simply purchasing a new pair of glasses from scratch, your experience may be fine. However, how a business handles mistakes and communicates when things go wrong speaks volumes. Even though I won't return, I hope store does better job for future customers and more importantly, hope no one else has my experience.

The customer service from the first phone call was top notch! I ended up early to my appointment…read moreand the gentleman behind the desk got my appointment started early! The Dr. Was super nice, gentle and professional. She is, from my research, the only one in my area that still accepts medi-cal. I'm so thankful for that! They have a customer for life!

The staff at this establishment dropped the ball multiple times when assisting my husband with…read morepurchasing new eyeglasses. He placed his order with them and when he checked 2+ weeks later, they had not submitted the order. He asked them to actually submit the order, which they later did. 2+ more weeks later, he checked on his order, and the glasses were in (might have been good to reach out to the customer and let him know). A month later he noticed the lenses screw to the arms of the glasses weren't operating correctly, so he returned to have them adjusted. The staff at Eye Site didn't have the appropriate equipment to fix his glasses, and asked him to have them return the glasses to the manufacturer which doesn't appear to be a "service" minded business. My husband asked for and received a referral to another, better optometrist, and was told about Site For Sore Eyes, who were able to quickly repair my husband's glasses. In the future, we will be using Site For Sore Eyes, as they are much more customer- focused and service minded.

Definitely a lot better since Dr. Wang retired. I agree with a review below about how she would…read moreupsell on glasses and sunglasses and it was really frustrating because of the lack of say I felt I was able to have. Previous optometrists had always left the try-on to the client, so that was a big change for me. But now it's back to normal! No one was hovering over me and I was able to try on the ones I wanted to see and get some good (completely covered by insurance) suggestions as well. Glad I stuck with this place!

I like Dr. Chatha alot,very easy to talk to, answered all my ?'s & has a great staff, gave me…read morereferral in W.C. re: a consult for cataracts

My wife and I both needed exams and new glasses. We called for an appointment and they were…read moreextremely nice and very accommodating. From the moment we walked in the door they were friendly and professional. Dr. Matusoka was thorough with our exams and the prescriptions were perfect. The selection of frames was actually kinda fun - we both found ones we likes and they were within our insurance price range. Glasses were ready in just a few days. We both love our new glasses and would highly recommend Dr. Matusoka and his staff!

I tried calling and talking to someone and could not understand them because they were on a speak…read morephone and it produced a lot of echo. I told them that and they still continued to use the speaker phone. No sense that they might turn off the speaker phone so I could understand them better. There website is also broken. If they can not take care of theses things why would I trust them to test my eyes.

Selecting new frames for glasses had never been easy for me, until I met Erica. When I first met…read moreher, she was at a different location, and her professional yet relaxed style of working with people made her very easy to do business with. Then, when that office closed, I followed her to her new location at Walnut Creek Eye Care. And, should she ever leave, I would follow her again. Why? Because she is the best Optician I have ever experienced. She is quick to greet you with a smile. She will explain how your benefits will or will not work for you and how you can work within your budget. She is a fantastic listener and can guide you through the process of selecting the perfect color, shape and size glasses without being pushy, judgmental or snooty about your choice. In other words, Erica is a pro and a very easy person to work with.

I've been seeing for now. My experience with this has extraordinary. He performed cataract…read moresurgery on both my eyes and now I can see 2020 in both eyes. My only drawback was because I have glaucoma, I still have to wear reading glasses. Dr Rabin is very thorough and very knowledgeable in answering all your questions. His staff is very kind and helpful. I really appreciate Erica who took very good care of me with getting my glasses. Always willing to go with the frames I like. She too is very knowledgeable when it comes to insurance to cover your glasses. I especially like that the staff goes above and beyond to make sure you understand any procedure or medication you need to have. I highly recommend Walnut Creek Eye Care!

Dr.Chan spend a long time to check my eye vision and explained me condition and showed me the eye…read morevision picture. She is very knowledgeable and professional optometrist. She helped me to select eye glass that I was very satisfied yesterday. I believe that dr. Chen is second generation of optometrist in her family history.

doctors are amazing, front desk ladies can be off putting / kind of rude. Glass frame selection not…read moreamazing but fine. again, love the doctors though, that's what's important.

Just got back from my eye exam with Dr. Fleming and I have to say that this was the most thorough…read moreeye exam I've ever had. Not only that, but Dr. Fleming identified several issues that other Optometrists have overlooked. I've seen a lot of so-so Optometrists before, but after seeing Dr. Fleming all those so-sos are now no-nos. Everything about my visit was perfect - Dr. Fleming was thorough and funny and explained everything in detail so that I left knowing a lot more about my eyes and eye health. A LOT more. Her equipment is state-of-the art and she patiently walked me through the results (and there were a lot of results). I ended up needing two pairs of glasses (I brought one that I bought online) and found another pair that I love but would never have chosen on my own. Absolutely the best Optometrist experience I've ever had. Thanks, Dr. Fleming!

This review is more of an expression of gratitude for the exceptional care that Dr. Fleming and her…read morestaff have provided me since meeting them less than a year ago. To refer to Dr. Fleming, Jentry, and Julie as just my "optometrist's office" would be an understatement; they are amazing human beings, and Dr. Fleming is one of the best doctors I have ever encountered. When I was referred to Dr. Fleming during an eye emergency, she took me in the same day and performed a thorough exam to determine the issue. Thanks to her prescribed treatment, I felt relief almost instantly. I truly appreciate how she communicated with me throughout my recovery to ensure I was healing properly. Because she is so detailed and invested in her patients' well-being, she was able to discover other contributing factors to my eye health. She immediately became my primary optometrist, and I have since brought my family to her practice as well. I also want to highlight her staff, Jentry and Julie. They are incredibly kind, and their organization and communication skills are outstanding. The ability to reach the office via text or phone with immediate responses is the best! Furthermore, the online portal is user-friendly and makes completing forms seamless. I always feel welcomed in the office. Oh!! And the selection of eyewear is exquisite. So many niche brands that you just want to buy them all! And, because of her expertise in skin care and services provided in-office? Not only are my eyes better, but so is my skin!! Thank you again for everything you do!!