From the very beginning, Pacific's communication, professionalism, and transparency were outstanding -- but what truly set them apart was how they supported me through a pretty painful insurance situation. My insurance company pushed back heavily on repair costs and parts, which caused 4+ weeks of delays and stress. Pacific BMW went above and beyond by walking me through my right to appraisal, connecting me with the right people, and advocating for certified repairs every step of the way. They were patient, knowledgeable, and reassuring throughout the entire process, and never made me feel pressured or left in the dark. Even when the insurance back-and-forth dragged on, they handled it professionally and kept things moving so repairs could continue. The final result speaks for itself -- my car looks incredible, drives perfectly, and was returned fully detailed. They even took care of the BMW recall I had pending prior to handing over for repairs. If you're dealing with an insurance claim and want a shop that will stand up for you, explain your options clearly, and do things the right way -- especially for a BMW -- this is the place. I'm extremely grateful to Andrew and the entire team. read more

Pacific Collision Center - Body Shops Near Me - Glendale, California

I finally got my dream car, but was quickly humbled with an accident. No one likes bending their dream car, but if there's anyone to unbend it and restore it to its former glory, it's Pacific Collision Center. Andrew and his team do a spectacular job from beginning to end, truly running an A+ customer service oriented shop. When I had to bring my car back yet another time, they didn't hesitate with quick ordering of parts and execution. I also had warranty work done at no cost from my previous repair, as well as a loaner car from the dealer at no cost. This is an excellent operation, thanks to the entire team for always being helpful, empathetic, and just on it. From someone who also works in a high end customer service field, this is how to do run an operation, and as much as I hope to never get in an accident again, I will return without hesitation if I had to. read more

Turned my car into pacific collision, they handled the insurance after they were trying to deny coverage for certain necessary repairs. They also set me up with a BMW rental for no additional charge! Would definitely use them again. read more

I had recurring issues with the driver's side window alignment after all the reparation had been completed at Pacific Collision Center (PCC). I drove pretty far to get it checked out twice within a year. Despite how much I hated driving long distances, it was worth it. So far there has been no issues, fingers-crossed. I really appreciate the professionalism of the PCC workers led by their manager Andrew Batenhorst. They are the real deal! If you are around the area or you don't mind driving a little farther, then definitely give them a try. read more

They are very professional! They do incredible work. They use certified parts. I thank them very much! read more

Just wanted to give a quick 5 star on the quality of work here and the extremely fast turn around time at this place. I dropped my car off on a Monday morning and my car was done literally one week later. Although all I needed was a new lip and bumper respray other places I've been too have either done horrible paint match work or took almost a month to complete. The paint match on my car was excellent and they detailed inside and out of my car before pick up. I am very happy with my service from here and god forbid my M4 needs any more body repair I'm most definitely coming back here for it. Shout out to Sam for taking care of my M4 Comp ! read more

Pacific Collision Center - The damage that needed repair - Body Shops Near Me - Glendale, California

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I had THE best experience getting an abrasion on the hood of my BMW M4 fixed. I was heartbroken when I, myself, caused such damage on my black beauty, so I immediately started searching for a bodyshop to go to. Recently having a poor experience locally, I researched and found out that there are only a handful of BMW North America sponsored shops in my immediate area and they hold a seal of legitimacy and plaque from BMW themselves to certify that they are a brach of the actual brand (so legit- if you know BMW, this shop is like Port/VPC level) "collision repair facilities". The nearest to me is at Pacific BMW. Be careful when looking on BMWUSA.com as many shops will show up as "independent certified center", and shops such as Pacific will show up as their own name only. BMW enthusiasts: you want to come here. You can practically eat off of the floor of their facility and it looks like you're at an official BMW factory or something. I inquired about the repair late at night and I had a response in my inbox early the very next morning from the friendly, SO knowledgable, detail-oriented, and efficient Collision Center Manager, Andrew Batenhorst. He immediately was sympathetic to the situation I was in and offered me an appointment quickly! I knew I would feel better as soon as it was there. He always responded as soon as possible to any email or questions I had along the way. He is a stand up gentleman, and his customer service manner is fantastic and inspiring. Leadership's attitude reflects the rest of the staff, and I can tell you that everyone else I had interacted with had also been extremely professional, kind, and accommodating. I was running late to my appointment so the super awesome Jayson checked me and my M4 in. He was super friendly, listened to everything that I was concerned about, even the small details, and documented the work that needed to be done. I left feeling like I was in good hands, and I was. The repair was out of pocket due to it being my own fault (yeah, I dropped a lightbulb on the hood of my baby). :( Anyway, Andrew got me the estimate super quickly and once I gave approval, work started, and I got timely updates every couple of days via text. I read on my estimate that Andrew estimated that my car would be done on 2/9, and look, here we are on 2/9 and she is sitting in my garage looking perfect. What a reliable and awesome dude! Another great upside to using a BMW bodyshop such as Pacific BMW Collision Center is that you get a certificate of authenticity of the repair that confirms it was done under strict BMW guidelines and warrantied as such. How amazing is that? Directly from the manufacturer. Very, very comforting, and their warranty is also great when you read into it. Shout out to the body technician that worked on my vehicle. I find the paintwork to be literally better than factory level. It looks gorgeous and you can't tell that there was ever an abrasion there. The color match is absolutely perfect and since it is a metallic black, it is definitely not easy. I was very specific about certain things and I can tell you that everything was followed to a T. I'm so satisfied with it. I honestly have never seen better work on a vehicle, especially one with lines as intricate as the G82 M4. I also know for a fact that Andrew B was involved in the QC work of my car as well, you can tell that it was looked over with a fine tooth comb. Again, stunning work. The whole process in all in so transparent and easy, and of such high quality, there is no way I would not recommend them to ANYONE! This is going to be my go-to bodyshop from now on, extremely impressive experience and worthy of The Ultimate Driving Machine any day of the week! read more

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I found the car I wanted and called Pacific BMW Glendale, Rene Karimyance answered my initial call that morning. We drove out to Glendale from the LA harbor area a few hours later to see the car. Rene had the car ready and we test drove it. We loved it! Rene Karimyance and Gary ( finance ) had us out of there and in our new X5 Hybrid in just over an hour. I've never purchased a car this quickly. We had a nice dinner close by on Rene's recommendation, which was also fantastic. Overall we had a really great experience. Rene is professional and no nonsense. I would highly recommend Rene for you car buying needs read more

Obviously the quality will be good because they carry the name of the dealership. But make sure you inspect the vehicle before leaving the shop- if you see a problem later on, good luck! I had a little dent and showed the shop manager who says 'sure! I get that a lot , no problem, I'll fix that'. I checked when I got home and immediately called it in - manager Andrew says I misunderstood him , they can only retouch not fix ?!? I understood our conversation when I dropped off the car, I'm not sure what misunderstanding he is referring to. read more

This review is a bit overdue, but I wanted to provide my feedback upon dealing with Pacific BMW body shop. Even though I purchased my BMW from another dealer, I decided to bring my vehicle here for repair upon my road incident. The whole team is great. Thanks to Andrew, Daniel, Chris, and the rest of the crew, my vehicle looks like it just came out of the showroom. I'm very pleased with Andrew's approach and dedication to providing great customer service and quality work based on BMW standards. read more

I am so impressed and so appreciative of the professionalism of this body shop. I have been especially impressed with Andrew Batenhorst, the manager, this man will go above and beyond his duty to help you. I was having issues with my insurance company's low-balling techniques, Andrew's excellent advice was so helpful. He always answered his phone when we called and responded to my emails in a timely manner. Wish all businesses gave this type of customer service. I thought you would like to know that one customer thinks Andrew is an exemplary employee and manager. I highly recommend this place if you need body work on your car! read more

I took my car over here for a front bumper touch up since a car wash chipped my car with a tiny scratch. The car stay with them for a week, and when I went there I had to show them overlook job on the bumper which took almost an hour to buff it and removed dirty on the paint. Now, after a month i decided to wash my car, I am noticing the other side of the bumper that was fine with no issue has a sanding unless a clear coat. How can BmW allow this type of negligence in their service? I am disappointed with this dealership. They never do the job properly. read more

Pacific Collision Center - Body Shops Near Me - Glendale, California

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I had the zero star experience for a second time at this location. Gave them a second chance but this time their action is "negligence". Picked up my car after it was kept for maintenance for 5 days at this dealership and less than 24 hours later, the red engine "overheated" light came on with another alert that said "coolant level low"! The car was not drivable with smoke coming out so I called the dealership after hour to leave a voicemail but no one had the decency to get back in touch! I was so upset that I asked the roadside emergency tow truck to tow my car to a different location! I am a full time nurse practitioner who cannot afford to stay a day without a car! I am sitting home right now the day after with no loaners car! This matter smells like a full on law suit as it endangered my life on the four wheels on the road! Shame on BMW! By the way my mechanic was Alex Andres! #BMWneveragain read more

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I had the best service here! State farm Claims was a pain in the ass and Andrew and Kenny were amazing at making me feel at ease, safe and keeping me updated along the way! I love, LOVE the customer service and the quality of work they put into you and your vehicle. Thank you again Pacific BMW Collision Center. I appreciate all the hard work and support throughout the process! read more

I had an obvious door ding (medium size) on the drivers side door along with some scratches from the garage door hitting the hood and trunk. I looked at the door ding every day for about a year and finally took the car to BMW for an estimate. The estimate was cost prohibitive for just a "ding" to repair the door. However, Daniel recommended a cheaper alternative, Paintless Body Repair. The result was fantastic! The ding is completely gone. In addition, The Collision Center took out the scratches leaving only a very tiny trace of residual which only I can see if I look for it at a fraction of the cost. Daniel provided excellent service and demonstrated professional dedication exceeding my expectations. Thank you, Don T. read more

Couldn't be any happier with the finished product. You guys did a fantastic job!. Customer service was exceptional as well.

These people are so incredibly nice, professional and helpful. They have the best BMW customer service, the best BMW repairs. I hope I don't need them anytime soon, but knowing they are out there would bring some comfort if The Zipper (my car's name) ever got hit. My BMW X3 is my first German car and my first non-Japanese car. Driving it brings me joy, and it is in its 9th year, so it has served me well. But there have been a few disappointments. The cover on my glove box peeled away from the metal base, after warranty of course. Having it glued or trying to fix it myself didn't work long term. (It's a thing for older models. Google it.) It had gotten so bad this year, the hanging vinyl took over the front passenger side. I had to do something to get ready for a road trip with my husband. Unfortunately BMW was completely out of my part. I was able to find it from a third party source after communicating with the team here and having them look worldwide to try to help. I was just so impressed that they were willing to help me even when there wasn't a profit in it for them. They were so much more helpful and smart than all of the other dealer shops I called. And when the part came in and it was more difficult than I realized to install, they actually were willing to help me and replace the old door cover. With all that's going on these days, it was such a comfort to get this help so I can get out of the house and on the road. Thanks guys!!! read more

Called to make an appointment made an appointment with Jack then got a call back 15 mins later saying they don't do business with Nationwide. You could of told me that before I got off the phone after I said who my insurance company was. I never heard anyone not doing business with an insurance company before . Extremely weird! read more

I had an accident and took my car to the collision center to have it repaired. I can't say enough how well I was taken care of by the team at the collision center. Ana was phenomenal in always communicating what was happening with my car. From coordinating a loaner to pickup, she always made sure I was taken care of properly kept up to date. I had an issue with my insurance company not wanting to pay for the damage repairs even though it wasn't my fault, but they advocated for me and eventually resolved this major headache in my favor. They know how to make sure insurance companies pay for repairs. I hope I never have to have my car repaired again, but if I do, I'll be coming back to them. read more

I had an amazing experience with this team. Daniel Ramirez was beyond helpful and kept me very informed. They all went above and beyond and I am forever loyal to this collision center and this dealership. I really needed this kind of help and never expected it. They were good people about everything and truly cared. And the repairs are beautiful. Thanks so much Pacific BMW Collision Center and Daniel Ramirez! read more