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American Tire Stores - Glendale

4.2 (216 reviews)
Special Hours 8:00 am - 1:00 pm
Updated a few days ago

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Broken door handle due to an employee not able to turn off the car alarm !

We are now compelled to contact corporate and seek legal counsel due to a gentleman damaging my door handle, refusing to repair it, and subsequently denying responsibility, despite admitting to the act in numerous text messages and recorded conversations. Unfortunately, the owner was uncooperative, prompting us to pursue legal action. I would advise exercising caution when dealing with this establishment and verifying their tax license information. Our research indicates that they are not affiliated with American Tire Stores. Furthermore, be cautious of their coupon policies, as they may claim affiliation with a company only to later deny it, and recommend unnecessary repairs. It is evident that their business has declined significantly. We are also investigating the certification status of their employees and comparing their hiring practices to those of American Tire Depot, which conducts thorough background checks. We have a positive reputation with the reputable company down the street, but my husband's decision to visit this establishment proved to be a regrettable mistake. Fortunately, we contacted corporate and sought legal advice regarding false advertising and the company's questionable business practices. We tried all weekend. God bless them, and I hope they learned from this as we were kind people, and we tried to negotiate this with etiquette courtesy but most importantly with God's love, they were not willing to comply. It's so funny you have my information. I supposedly spoke to you. You said you're the owner correct we were right in front of your face. Why don't you ask the gentleman who wrote me the messages that we have the phone review data stating he admitted to it . We brought you the invoice you said that your employee didn't do it and you had to speak to him. Let's be real here.

Dreaming Of Dubs
Willy R.

This is my second time here (came here years ago) Both times was able to walk in and get the work done quickly. Feels like an honest business and didn't try to up sel me on anything - I will say prices are higher everywhere. I definitely grew up with cheap tires and drove them till they were bald... but now I have a family and we're going on a road trip. I need to believe in the work done and the quality of the tires. Maybe I kick them too much (because the old ones all have huge dents in them) but I just kicked these new ones and they seem great. Thank you

Their prices are good. They are fair and honest people who honor their word and you can tell that customer service is important to them. I trust them because of their transparency, fairness and customer service. If I ever have tire needs, I will gladly give them my business. I definitely recommend this business.

23 kia ev6 on enkei rpf1

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4 months ago

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28 days ago

It looks like I'm missing a screw from my last tire rotation ?? Not free anymore unless you bought the tires from them.

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1 month ago

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4 months ago

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2 years ago

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2 months ago

Always trust my car with Patric! Trustworthy and reliable! Would recommend them highly.

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2 years ago

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1 year ago

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6 years ago

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Ask the Community - American Tire Stores - Glendale

Review Highlights - American Tire Stores - Glendale

Patrick and Chris are very kind, funny and real people who have come through for me repeatedly over the last decade.

Mentioned in 44 reviews

Read more highlights

Glendale Lube Center - Our doors are still open!

Glendale Lube Center

(747 reviews)

I brought my 2018 Chevy Silverado Duramax to Glendale Lube Center for an oil change, and I'll be…read morehonest... I expected them to call the fire department just to reach the hood. My truck is on a 12-inch lift with 42-inch tires, which basically means it's less of a truck and more of a mobile observation tower. Small children look at it the way people look at monster trucks at a county fair. Most oil change places take one look at it and suddenly say things like "our lift is down" or "we don't service... aircraft carriers." Not these guys. They walked out, looked up at the truck like they were inspecting a skyscraper, nodded, and got to work like it was a completely normal Tuesday. One of the techs climbed up there like a Navy SEAL scaling a building. Next thing I know, oil change done, no drama, no weird upsells, and nobody needed a ladder from Home Depot. Truck runs great, still sits high enough to change the weather pattern in Glendale, and I'll definitely be coming back. 10/10. If your truck is ridiculously tall and slightly irresponsible like mine, these are your people.

Do not come here for your next oil change. An employee stripped the oil pan drain plug on my…read morevehicle, and the owner, Ciro, did not take full responsibility for the damage. He refused to cover the $100 cost quoted by a local muffler shop to weld an extension onto the plug so it could be removed. The conversation ended with Ciro saying, "We are done, have a nice day." Very disappointing experience and poor customer service. UPDATE: I need to clarify several inaccuracies in the owner's response. I brought my vehicle to this shop for an oil change. During that visit, an employee attempted to remove the drain plug and informed me it had been damaged. I asked whether it could be repaired without making the issue worse, and I was told another shop could fix it and that customers are regularly referred there for this same issue. That referral came directly from the employee, not from me. The drain plug damage occurred while my vehicle was in this shop's care. Although the owner states that no service was completed during that visit, this was not my first oil change here. The damage occurred during a prior service performed by this business. As a customer, I should not be expected to inspect the underside of my vehicle after routine maintenance, nor would I fabricate this situation. This is why I requested accountability. Regarding the oil change interval, I was transparent about my driving circumstances and explained that I had added oil as needed until I could bring the vehicle in. This does not justify damage to the oil pan or remove responsibility for damage caused during service. The cost to resolve the issue was $100. My request was simply for the business to take responsibility for damage that occurred in their shop. Unfortunately, the conversation ended with a refusal to do so. I stand by my experience and my review.

Pep Boys - Pep boys

Pep Boys

(359 reviews)

Silver Lake

Super helpful and very kind customer service. I walked in with no appointment and they listened to…read moremy needs carefully and even though it was a little out if the ordinary they totally got it asked only a couple smart short clarifying questions just to make sure neither party was confused about anything and they told me what they could deliver that day to make sure it would meet my requirements and that the expectations were very clear and concise. And then the experience was made more wonderful by them offering without me asking for a complimentary once over to check over everything including the issue I was having and then provided me the separate quotes for the everything vs main issue without me having to specify because they are smart and anticipated ahead of time. Talk about excellent customer service! I then was able to ask for a final quote to include the main issue I was having plus some of the others that I wanted to get handled here soon and now I can financially prepare to have this handled and I'm confident the work itself and that that experience will also be excellent mostly because I was told it would be at least a two hour edit for the mechanics to check her out so I prepared to settle in. But after fiddling with the vending machine a bit till I realized it was just out of order I made myself a couple yummy complimentary pumpkin spice coffees with their keirug and filled myself up a big cup of fresh complimentary water from their fancy reverse osmosis fill station checked my email to deal with a couple work issues and before I could have ever expected they were ready for me to come look over the quotes and very plainly and knowledgeably explained in brief detail each issue item by item so that I could completely understand the current state if damage and the level of risk each could be the longer it went without addressing so that I could decide for myself the best course of action in prioritizing how and when to spend my money! No scare tactics no pressure no sense of bossing me about what I should do just gentle suggestion based on the facts and relaying the information in a friendly and honest way. Absolute pros. They made me feel very empowered as a female customer which has been rare in any car related business I've usually been through. You guys are absolute gems and I'll be back soon with money so you can do the rest of your magic with the fixing things part! Thanks keep up the great work! Oh also almost forgot! My car had a terrible dragging noise underneath that was scary sounding but also mostly so embarrassing sounding and I knew I couldn't afford to do anything about it this day so I didn't expect them to do anything about it except to include it in the quote for things to take care of once I saved up. But they brought the car back around and no scraping!! The clips had been broken that held whatever it is under their up so they zip tied them up for me to get by for now and didn't charge me a penny, was a really kind and delightful surprise that made me feel like they really listened and cared about my happiness engaging with them. Above and beyond, good customer service is so rare now that when I see it and feel it I'm almost moved and it touches my heart! Thank you for helping snd seeing a human being trying her best I can't wait to spend my hard earned money here soon.

Just want to say that Vanessa was amazing! Kind, patient, and explained things fully. This is a big…read moredifference from Michael who had no customer service skills and was rude. After having an issue with my oil change, I called ahead to see if I could come back in. I told Michael that I'd be in at 4 and confirmed that it was ok. He told me I didn't need an appointment. When I came in at 4, he told me he couldn't help me cause they had too many people. Why did you say I didn't need an appointment then?? Why not tell me you might not get to my car at that time??? He was nasty about it too!

American Tire Stores - Glendale - tires - Updated May 2026

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