I came to Firestone in Glendale to have my valve cover gasket replaced, and I couldn't be happier with the experience. Erick gave me such a great price that I simply couldn't say no. I had shopped around and received quotes from several other places, and once I told Erick what the competitors were charging, he went above and beyond by beating every price I was given. Not only did he save me money, but he was also courteous, professional, honest, and extremely helpful throughout the entire process. It's clear that he takes pride in his work and in taking care of his customers. Erick and his team have built a solid operation here, and that's exactly why I recommend coming to Firestone in Glendale. Thank you for the kick-ass service, the fair pricing, and for taking great care of me and my vehicle. I'll definitely be back for future service! read more

Firestone Complete Auto Care - Firestone - Complete Auto Care - Tires Near Me - Glendale, California

Have them print your detailed invoice and read it before paying. Don't just let them email it. If you can read every charge before approving the repair, do it. I came in the afternoon and was pressed for time so it was my mistake not to review the quote. They add on items that should already be part of the repair. Other things to keep in mind with this Glendale branch: (1) If you buy tires from Firestone they charge extra for balancing unlike Discount Tire Centers or America's Tire where it is included, so you save money buying tires elsewhere, (2) They do not deduct diagnostic fees when you authorize the repair unlike all other Service Centers even Dealerships, they also don't tell you that beforehand, (3) Firestone will overcharge you for parts. Granted dealerships will do the same but it's just a sleazy practice that no one should be doing. (4) They will not thoroughly explain what's included on the costs. Like I said I should have reviewed the quote in detail. They added hazard protection for the tires without letting me know, which added $125 to my bill. My verdict is go elsewhere. These people will pad your invoice and are dishonest and deceptive. BE FOREWARNED! read more

I felt that they were being sneaky and over charging me. I am disappointed in their service

Kind, quick to help, and generous with time and questions Eric was phenomenal and I was able to leave feeling safe in my car truly lovely customer service, and quick to solve any problems read more

Our vehicle had low pressure light on for months, even after putting on new set of tires. My husband spoke to Eric over the phone and told to go in to check it out. Eric was very professional and knowledgeable of the vehicle sensors and TPMS. He discovered the TPMS needed calibration and showed how to fix the issue. Eric was very helpful and provided great customer service. We will definitely return for tires in the near future. Thanks Eric for your kindnes read more

Vic and his team at Firestone never fail! Love bringing my car here for all its service needs. Vic is genuine, the service is reliable and their prices can't be beat! His staff member, Oneeg always makes sure my bumper looks better than when it was initially brought in for service-which I appreciate greatly. If that's not wonderful service, I don't know what is! Thank you guys again and again! read more

Firestone Complete Auto Care - Tires Near Me - Glendale, California

Worst. Service. Ever. My wife took our car in for an estimate and was told we needed four tires. They wanted to do the work immediately. She wanted to consult with me. We went back together and, after questioning, were told that we only needed two tires. Were they trying to take advantage of her? We were told that they were not busy and that they could do the work immediately. (This was a Sunday afternoon.) We consented, and came back in 90 minutes, the promised time. The car was still sitting in the parking lot. It hadn't been worked on at all. Apologies were made. We were told that we could make an appointment for the next day, and that they would work on the car immediately, since we'd already waited for 90 minutes. We brought the car back the next day at the appointed time. TWO HOURS LATER, they still hadn't started work on the car, despite their promise to us. (Two hours sitting in their waiting room trying to read while game shows blared from the television.) Hours of waiting that I will never get back. I do not recommend this business at all. read more

Andrew and Onnig were absolutely fantastic! I went in for air-conditioning problems, but they were able to point out some issues that were caused from previous work done at the Nissan dealership. They had a heck of a mess to clean up, but they were able to fix my wiring problem and get the car back on the road quickly. On top of that, they were super kind and waived a few of the charges and a discount on-top of the inspection fee. I feel so much better, knowing that I have a trusted mechanic right down the street. read more

Apparently going on a slow day will cause them to avoid working on your car. If you don't wait in the place they say they will call but they won't. They will even say they will call back in a few minutes when you check on status with an update...they won't. On a slow day an oil change will take nearly 6 hours. I additionally needed other things done to my car and instead of talking about them to me they put down that I declined. I only learned what the recommendations were after I received my digital receipt (which was after the store closed). My car needs to now go somewhere else for immediate service because they waited until closing time to let me pick up my car & provide these updates. I guess I know now why this location is slow, nobody wants to waste their time there. read more

Great customer service great quality and value. I appreciate everything you did for me Robert. Thank you for ordering the tire the same one that I wanted good job fast and easy to deal with. Thank you again for the service within 24 hours. He requested the tire and it was delivered to the shop and installed on my rim and took five minutes to leave out of the shop thank you again Robert and everyone read more

Firestone Complete Auto Care - Thank you, Robert for the nice tire. I appreciate it. - Tires Near Me - Glendale, California

This is a top shop. Great technicians, customer service and knowledge. Rick is a star, really took care of my Jeep. Can't thank him enough. Great person. I'll be back. read more

Vic and the team at Firestone are the best ! This is the only auto shop I trust and they do it all, thank you so much for treating me like family. read more

I've been here several times, and they are always rude, take forever, and the last time I came in, I was given a lecture for buying a Mercedes. They've forgotten tools inside of my car before. I ended up driving to a location farther away for better service. read more

Wow thanks to Andrew, Robert and the mechanics . I drive a lot and been busy all month and wasn't aware my brakes was almost done until I started hearing noise. I couldn't afford to skip work on a Monday. This happened on a Sunday and wow good thing Firestone is open on Sunday's until 6pm. And on top of that Andrew told me about their tire service and brake services they provide! I'm going to keep going here for tire inspections, brake inspections. Great team over here! read more

I was impressed with the courtesy and friendliness of the staff at this location. They replaced my oil and oil filter. The work was done fairly quickly, the facility was clean and comfortable, definitely better than most oil change locations, and the pricing was great (with coupon). They must make their money from selling tires, but other than checking my tires and saying I should think about replacing tires soon, there was no "hard sell" push to get me to replace them right away. I would definitely recommend this location. read more

I have been going here for years for tires and brakes, but the last couple years the service has gone steeply downhill. I am guessing the management is different now. After the recent brake job they did, I will not be going back. They claimed to have flushed the brake fluid when I got new brakes, but they scammed me. The brake fluid was still very dark and dirty after their brake fluid flush. I took my car to the dealership to confirm I was scammed. They agreed that the brake fluid hasn't been changed in years. Do not take your car here. They will rip you off. There are plenty of other places to go in the Glendale area that won't scam you. read more

Brought my car for maintenance and Vic was extremely helpful and friendly. Love the way he treats customer and the extra care he takes of my cars. Brought brought back my girlfriends car the same day and did maintenance on that one as well. Thank you Vic, you are the best read more

Firestone Complete Auto Care - Tires Near Me - Glendale, California

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WORST FIRESTONE location by a mile. Two years ago I came in to get my brakes checked out and they told me I needed new rotters. I have gotten them from the south LA location in the past on a different car and they offered me a great deal on them and applied tons of promotions without me even asking. THIS LOCATION was trying to charge me $150 more and upsell me on a new battery. When I asked about the price discrepancy and called the other location to verify that their price was still cheaper the guy tried to claim their "labor" was more expensive...because it's in Glendale and not South LA. Finally after berating him about it he finally folded and magically found a discount perfectly matching the south la price. On top of that they used the worst brake pads possible and they warped my new rotters after just two years of use. Oh and that battery they tried to tell me was just about to die? It just finally died almost two and a half years later. I'm convinced this location is bribing or paying for good reviews If you can just go to the south LA location. The drive is a hassle and they are always packed (for good reason) but if you need to go to a firestone...don't make it this one. read more

Vic and staff are professional, helpful and know what they are doing. By far the best Firestone I've been too. David read more

My partner and I took her Volkswagen in to get a tire rotation. They said it was a 2 hour wait. No problem. Came back 2 hours later and they told us her tires were basically balding "level 1" so there wasn't a point to rotate them. That was 100% NOT accurate, we're not idiots we know what balding tires look and feel like. They tried scamming into getting new tires. Bad business. We even went the lengths to take her car to a different place and they said her treads were a "3-4" wouldn't trust this place. read more

On 9/13, 9:00am I visited the Firestone at 401 S. Brand, Glendale, CA. I presented the 'check engine light' code (P0171) printout that I got from Autozone. Carlos Moran and Vic both said they will still need to do their own diagnostics for $110. Both assured me that the problem would be found. At 2:00pm I called to check the status, and Carlos said "You could try changing the oxygen sensor, but the 'check engine light' might go back on, but the technician is still working on your car, give us another hour." 3 hours later, no call, so I called again. Carlos said "it's ready." I said "I was never called and informed of the problem to approve the repair." Carlos informed me there was no repair, but he said "Try replacing the oxygen sensor and fuel injectors and then go from there." It was obvious they didn't find the problem; they were just guessing. I asked about the cost of installing a new oxygen sensor, and he replied "We don't do that; we don't feel comfortable doing that." Now I know why Firestone does not deduct the $110 diagnostics charge after performing a repair. I arrived to pick up my car, and a different staff member came to assist, just as another customer walked in seconds after me. I stated to the other staff member that I should not have to pay for the diagnostics because the problem was not found. He resisted, so I asked for Carlos. While I was waiting for Carlos, the other customer told me about her problem she had with the same Firestone store: Her brake job was not done correctly... twice, and she was there to pick up her car but not pay. Carlos also resisted my request to not pay the $110 charge, but then finally said "Ok, I won't charge for the diagnostics, but don't come back here." Truly despicable! Firestone needs to ask themselves this question: "Are the staff at that shop doing something wrong, or are the customers doing something wrong?" I think you know the answer. Eric P. read more

Vic and his staff are great - they are respectful, responsive, get the job done. Vic personally went over and beyond to make sure I had a good experience. I definitely recommend their customer service, and I'll be back! read more

This Firestone has helped me sooo much in the past! They have always been extremely detailed with inspecting my car and making any repairs necessary. Specifically, the last time I was at this Firestone, Carlos helped me so so much. He was very kind and unders of my situation and worked with me on many fronts. I would absolutely recommend this Firestone and hope Carlos gets the recognition he deserves from this company!! read more

They told me on the phone Sunday afternoon that they had the tire I need for $80. I make an appointment for the next morning. I arrive and they immediately upscale me, saying they don't have any tires at that price. But i can get a tire for $140. I'm already there, so I go ahead and get 2 front tires. 2 and a half hours later, they tell me it's done. For all this extra money, they didn't bother to put my spare tire away. They watched while I did in their parking lot. I also noticed they didn't even bother to rotate the tires. If I get the 2 front tires replaced, other than putting the spare tire away (not just thrown in the back of my car), you can at least rotate the back wheels forward. Upselling morons, can't even do their job right. Never again read more

My first time going to Firestone located in Glendale. Vic assisted me with all my questions and concerns. He was friendly, informative, professional, and very thorough. I will from now on trust Firestone with my car concerns because of the service i received from Vic. Thank you! read more

I don't leave reviews . But frankly I have not been made false promises and then insulted and shouted at before as a paid customer. You have been warned . Remember a business with honest review does can not have all 5 stars. Edit: Notice the template comment pasted below . Just a brief scroll down can show you they pasted responses here and took no action. Jeez !! why I even bother writing this review , they are not going to change. read more

Service was so bad, I do not recommend this place. Carlos was not helpful at all. He is not happy helping customers.

I came in for an oil change and a tire rotation, it was 118$. Pros: -finished the job before the quoted time -very professional and courteous. Cons: -No masks being worn by staff -I had to bring my car back because they forgot to reset the sensor that let me know when my oil needs to be changed. read more

I had a 10 o'clock appointment for a brake inspection and it's now 1230 and they haven't even looked at the car. This is so ridiculous they are overbooked there's so many cars up here. read more

Firestone Complete Auto Care - Tires Near Me - Glendale, California

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These guys fixed my broken tire in 1,5h. I don't know if it's long or not, but I was glad to get their service and would like to thank Allen for being very polite, friendly and professional. The location of the shop is 5+! Glendale Galleria is just in 1 min walk. It was Saturday morning and I didn't want to wait inside when the tire is changed. So I spent wonderful couple of hours a Galleria, having breakfast. They called when the work was done and the result was good! Thanks once again! read more

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These guys are awesome! They get really busy so if they can't service you, they'll still make sure you're good to drive. I came in, in total damsel in distress mode, with a flat flat flat tire. Andrew, the tire manager who works up front, felt my anxiety and empathized. The mechanics & technicians were too busy today so he took my car in the back and changed the tire himself. I noticed he wasn't done with his lunch break yet. Andrew was literally stopping eating and putting away his food to help me. Thank you so much, Andrew for your wonderful customer service !! I wish your job would give you a longer lunch break but thank you for sacrificing yours for me and my car !! If you have the option, definitely go here. read more

Firestone Complete Auto Care - My tire looked like this when I pulled into the parking lot - Tires Near Me - Glendale, California

Our car broke down while in Glendale and had to have it towed, the dealer didn't answer the phone at 5 o'clock on a Saturday but I looked on Yelp and found this shop open. I called over and they said to bring in the car, the tow drive was about 2 blocks away and they were able to work on the car and get it repaired and back on the road on Sunday. I got a Firestone credit card and that took 10% off the total bill. I would recommend, they guys knew what the problem was and didn't overcharge for the service. read more

I would consider myself above average with knowing how to repair mostly anything on my vehicle. When I was younger, I learned how to do maintenance on my cars and have a mechanic brother who I rebuilt an engine with, repaired radiators, AC, shocks...you name it. I really appreciate the customer service at Firestone, they aren't condescending or rude when I am talking to them about issues I am having and they listen to possible ideas when I explain them. I have several cars and only trust 2-3 auto shops to do work on my vehicles, and Firestone on Brand is one of them. I originally brought my truck in because my AC isn't working. After talking to the first rep (sorry I didn't get his name), he was honest and said they can't service it. Since I did have an appointment, I went ahead and asked to have my brakes looked at. About 3 hours later, Robert called (current manager is Vic) and explained what the problem was and the costs to repair. I honestly didn't expect to pay that much, but Robert honored a coupon I mentioned and he would call when it was done. When I picked my truck up, I was surprised, the cost was $240 less than the original quote. Robert mentioned that one of the parts was not needed, so they didn't charge me. I really appreciate this honesty. Great job with the integrity at Firestone on Brand (Robert and Manager Vic!). read more

These guys are great! Friendly and knowledgeable. And when they can't figure out a problem, they admit it! How rare is that? I had such a situation recently where my Toyota Camry Hybrid had mysteriously lost 10 mpg in fuel efficiency over the past few weeks. Also, the "check engine" light had come on. I assumed it was because I was 50K miles past my recommended spark plug change. So they took care of that, and reset my "check engine" light. Yet the problem persisted. They ran a diagnostic. Nope--no obvious solution, and recommended that I take my car to the dealer, so I did. The dealer did their check, and figured that the problem was being caused by an XYZ. So I paid $500+ to have them fix XYZ. Two days on and the problem persisted: low fuel economy. And approximately 288 miles later the "check engine" light went on again! Back to the dealership. They ran their checks and discovered that the XYZ problem was because ABC had failed. "You couldn't have figured that out the first time??" I thought to myself. They wanted to charge $1500 for repairs, or 10% of what I'd paid for the (used) car. I declined. I went to Firestone and explained the situation. Vic said that it would cost me $900 if they did it. "Is that just for the part?" I asked. "No, that includes parts and labor," he responded. read more

Poor customer service! Vic Makuchyan, Manager at 401,South Brand Blvd., Glendale, CA (818) 241-5161 is not honest, sincere & is a great actor as he looked me in the eyes not once, but many times when he said my car's issues in January 2024 would resolve the problems as the car's engine light was on. He sold me a part for my car knowing it was best to have car repair completed by the car's dealer & use an original part for my car. I confirmed this as the 2 dealer and 2 other managers (his own colleagues through him under the bus) at 2 other Firestone Auto stores/locations stated the car's mechanical/electric issues need to be repaired at the dealer from the start and only use manufacture's highly recommended original parts for this particular car issue. Vic Makuchyan, Manager Glendale, CA needed to have recommended this and advised me to go straight to the dealer. Instead he made me spent $$$$ on a repair that was NIT RENDERED. The engine light is still on, issue not resolved, my time and energy has been wasted and there's no compensation for it not to mention being de-moralized. Again Firestone Auto 401 S Brand Blvd., Glendale, CA Manager Vic Makuchyan needed to be forth coming with me. Instead he chose to sell me an imitation part which was not going to fix the problem & in the end I was going to have to take my car to the dealer for the repair anyway. He was adamant more than once that the dealer (my car not purchased there) down the street was the next step to get the car fully repaired. Does Vic and this dealer have a pact to charge customers twice for repairs/services? If the repair/service Not achieved at Firestone then the dealer down the block will make an attempt. Wow! Questionable business practices...?!?! This is only speculation and an allegation I cannot confirm. However, if I chose to take it there I was informed by this dealer whatever repair/service was provided by Firestone Glendale was null & voided and I must start all over again which meant another expensive initial diagnostic test again. I've given Vic Makuchyan, Manager at Firestone Auto Glendale, CA many opportunities by phone & in-person man to man, human to fellow human and/or Manager "supposed auto repair 'expert'"to be honest with me & give me a full refund. He refused. He didn't accept my calls a few times & when I confronted him in person this time he could not look at me in the eyes. He teased me for "for not knowing about my car's needed repairs & all things cars. Then he had the audacity to raise his voice & walked out of the shop. If you want to meet him you'll find him in front of the Firestone Auto shop at 410 South Brand Blvd., Glendale, CA as he spends alot of time outside the shop's door smoking cigarettes & throws the cigarette butts to the side of the door. Deceit, dishonesty, false/imitation substituted parts for repairs/services NOT RENDERED, my money down the drain, my time, energy and spirit NOT VALUED by a fellow human in a position of power and "expertise." Thus, my experience at Firestone Auto, Glendale, CA has been HORRIBLE, NO A HORRENDOUS from January to July 2024. Is FIRESTONE AUTO, Glendale, CA an AMERICAN TRUST WORTHY CORPORATION? To Be a determined once Firestone Auto's regional Manager Carlos and/or Corporation contacts me. read more

Excellent service. I had a nail in my tire and they quickly fixed it. I went to Just Tires and they tried to scam me into a new tire. Glad I came here instead. Firestone is the first choice. read more

Only after 3 months I changed the rear brake again but not in fireston anymore even free it is a waste time and Their prices is almost Double , what the cheap quality breaks they use that only work few months read more

Firestone Complete Auto Care - Tires Near Me - Glendale, California

I got two flat tires a few months ago and declined to get the roadtrak warranty (bad idea), so when my tire became flat due to a nail in it a few weeks after replacing the first two tires, I was BEYOND upset. My sister passed away within days of this happening and I was in such a terrible bind financially. Vic helped me out SO much and I can not thank him enough! The customer service from him, even with me being completely distraught, was seriously a 20/10! There seriously are good people in this world after all! What a great person!! This happened early May 2023 and I am just now getting to this review as I am finally gathering my bearings from my sister's passing. Thank you so much, Vic & the team at Firestone, for helping me in such an amazing way! Your kindness has not gone unnoticed. read more

Sorry to say negative review but I had a 10 am appointment today. They called and told me it might be 4 hours wait with appointment. But never did I think they would take walk-ins FIRST!! I'm very disappointed that they take appointment and put them last simply because you agree to "it might be a 4 hour wait". I saw two walk-ins come in and out before me, they only waited one hour. Instead of taking appointments they should block appointments and say walk-ins only!!I was out until 1:55pm VERY DISAPPOINTED!! PS: another customer (walk-in) came in, I talked to him and he said he was told it was only a 2.5 hour wait. smh read more

Very nice people and they did a complete job of installing tires I bought from Tire Rack and did a great accurate wheel alignment. They also did a complete job of checking out the safety of my entire vehicle without high pressure to sell me more maintenance. Just informing me of future items for me to pay attention to. My bill was very fair and reasonable. A very professional group like visiting a group of friends trying to help! read more