Made an appointment online. They called and said it would take 2 hours for an oil change and tire rotation. That's fine, I planned my day to do a couple things in the area. Called back an hour after dropping it and they told me it hadn't even been looked at and it would be another 3 and a half hours. Simply unacceptable. On the bright side, I went to the Jiffy Lube in sunset Junction and they had me in and out in 45 minutes. I'll be going there in the future! read more

By far, the best customer service I've ever received. Allen made sure that my car was fixed within a matter of minutes, which is unheard of in this industry. With customer service like this, there's no way I would ever take my car to be serviced anywhere else. read more

Firestone Complete Auto Care - Tire cap was broken, preventing the tire from holding air. - Tires Near Me - Glendale, California

Great customer service and helpful providing information and assistance. Great experience would recommend.

My emergency brake light kept turning on while I was driving, and a few friends of mine took a look under the hood and told me that I should get my brake fluid flushed. I went on Yelp and found this place with all these great reviews, so I called to make an appointment and explain my situation, and then headed over there a few hours later. When I got there, the guy I spoke to was friendly, and I explained my situation again and dropped off my keys. He said it would be ready in about 4-5 hours, so I hitched a ride with a friend to hang out in Glendale Galleria while I waited. During the next few hours, I received about 4 calls from Firestone. At some point, I was told I was going to have to leave my car there overnight for someone to take a look at it tomorrow. Then about half an hour later, I was told it would take 4-5 hours again, then at some point I received another call saying that it was being worked on and I had to pick it up before they closed in 30 minutes, so I said I would try to be there in 15 minutes. They also explained that I should change all 4 of my tires since they've already removed my tires so it would be best to do it now, but I said I would discuss it in person. 15 minutes later when I was close to arriving, I got another call asking me to come ASAP before they closed and I told them I was about 1 minute away. When I arrived, he said they just conducted a general brake inspection and found nothing wrong -- they just topped off my brake fluid. They also explained that my tires were worn and that I should definitely replace them as they mentioned before. When I asked how much it would cost, they said it would be over $800. I declined at the time so I could discuss it with my friends (they all ended up saying it was way overpriced) and I just paid my $50 for the inspection and went on my way. Now, the reason I'm leaving this review about a month after it happened is that I just went to a different mechanic this weekend since I needed an oil change, and because my brake light problem NEVER WENT AWAY (literally the second I drove off from Firestone, the light lit up again). This mechanic didn't have time to do a brake fluid flush, but he told me he topped it off for the time being, and behold -- the brake light indicator disappeared! He also took a look at my tires and said they're perfectly fine and didn't recommend changing them yet. So at the end of the day, I just wasted an entire afternoon and $50 to have the same exact problem I came in with, and a recommendation to replace all my tires even though they were fine. I'm still giving 2 stars because the guy I interacted with was friendly enough, but this was by no means a good experience. read more

From the manger to the mechanics , all I can say these guys are awesome. Great customer service , honest , respectful, they describe , everything by detail. And plus you get your car back clean . I own a trucking company , with all the driving and maintenance I have on my 18 wheelers , I don't wanna work on my personal cars so I can spend some family time . Been coming here for years. And will always go back. Thank you Firestone and all the great people working at Firestone Glendale , read more

Firestone Complete Auto Care - Tires Near Me - Glendale, California

Thank goodness for these guys!!! I'll always come here!!! Highly recommend this shop Chris and Vic are the best ask for one of them!!! Thanks for fixing my baby read more

Aram and the guys are the best! just left the place and he checked tires for air. This branch has free tire inspection so i was able to get in and out really quick. thank you read more

Want to share my experience at Firestone auto care . Vic ,Allen and his team are total professionals these guys are awesome ultimate customer satisfaction went out of their way to explain the procedure of what they were doing went over different tires selections and recommendations for my car . a class act I highly recommend Firestone to everyone. Thank you . Arlo read more

My a/c quit working almost a year ago but I couldn't get it fixed until a few weeks ago. I went the the Firestone because they answered their phone. I arrived the next morning at 7am. They say the repair could take up to 4 hours. It turned out the a/c fell apart so the Freon drained out. New hose and fresh Freon plus an oil change. A quick test drive and my car was ready for the summer. It took exactly 4 hours so I still had my Saturday. And the final price for everything was under $600. Thanks, guys!! read more

Allen is the best! Came in to replace my whole positive battery lead; he took a quick look, assessed that only the connector needed replacing and swapped it out on the spot! Super speedy, and super cost-effective (plus I got a sweet marine-grade connector out of the deal). Thanks Allen! read more

I love coming into this location. I have the best experience every time. The staff & service advisors are probably the nicest group of people you will meet when servicing your car. I was in DTLA this past weekend and got a flat. I want to say that DTLA is the worst possible place to experience car trouble. I called my roadside assistance, and in the process of putting on my spare, two lug nuts broke off. As confident as the tow man sounded that it would be ok for me to drive home, complete a few more deliveries, before heading to the shop the following morning to replace a tire; Firestone assured me that driving on two lug nuts on a spare was the most dangerous thing I could have done. Well, now I know. Thankfully, I was fine but my tire, hubcap, lug nuts were not. I came in for a new tire but saw their October specials for a $10 inspection, $19.99 oil change, & lifetime warranty on brakes. To top it off, I also needed new windshield wipers. They also happened to be on sale. Buy one get one free. While, I was there I asked for these services to be done. I never felt pressured, ripped off, or taken advantage of. That's HUGE in my book. My local mechanic had me thinking I needed over $1200 worth of work done on my P.O.S. I saved over $400 and have a lifetime warranty on my breaks, a new tire, and reliable windshield wipers. My service advisors name was Vic. He was great! He answered all my questions, called keeping me updated, and explained everything in detail. The service here is phenomenal and thats why I've been coming here for over 5 years. If you're looking for a place to get your car looked into, estimates, etc, I'd consider coming in to this location. read more

The guys here were super helpful, extremely professional, and totally empathetic. Not only did I need a new tire, but I needed a new rim as well. I didn't feel like I was getting cheated, and they were very genuine in their interactions with me. Me coming here was because of an emergency situation. I definitely will be back for my tire needs. I highly recommend this shop! They're life savers. read more

Allen and his team are highly skilled and always give wonderful service. They are about customers and this is a good feeling. The store is clean and there is a workstation that I have used. I have always left the store satisfied. read more

Andrew was super helpful!!!! I am so pleased with the professionalism he exuded. Andrew took his time and informed me on how to maintain my car. I trust you all! Thanks again Andrew read more

Firestone Complete Auto Care - Tires Near Me - Glendale, California

I had some last minute car repairs on Christmas Eve (Merry Christmas to me!) and looked up safe mechanics in my area, but they didn't exist so I drove all the way to Glendale. Vic and his crew were great and it even cost less than what was quoted! Very thankful for these guys being open and doing good work. read more

Allen and the staff are amazing. Their service exceeds all expectations. Very friendly and professional. Their amazing quality tires at crazy low prices. No one can beat their prices and fast service. They got my tires next day and installed in less than an hour. I have been going to them for years and I recommend them 10/10. read more

Highly HIGHLY recommend this place. I had so many issues with my car this year and this place is by far the best among the repair shops I had been to in LA (i'm new from out of town). I would DEFINITELY return. read more

I have brought my 2016 Chevrolet Volt and 2015 Lancer Evo X here. Both times exceeded my expectations! Both times recommended what is actually needed (Evo X needs new tires), and what is not needed (Volt doesn't need rotation because fronts was still new. Volt was a recent used car purchase). My go to place for car services now, because of their honesty, and respected both of my cars. Also the lifetime wheel alignment is a no brainer too! They also use Pennzoil which is a very good engine oil. Look at Blackstone labs to know what's really going into your engine. Thank you Allen, Andrew, Vic and the technicians that worked on both of my cars! read more

Poor communication - schedule a standard repair, was told to come back in 2.5 hours. No updates over that time. I come back and am told it will be another hour and a half. Wasted an afternoon. read more

Your car breaking down is already a harrowing experience... and if that happens in the middle of the freeway, it's a nightmare. So, you can imagine my level of concern and frustration as I walked into Firestone, thinking I'm going to be carless for days. I was greeted by Vic who listened to my problem and agreed to walk with me just down the street where my car was parked. He asked me to slowly drive the car up the street into the parking lot... and once the car was there, he and his team completely took over. Within a matter of moments, he and Rod figured out the problem, offered a solution, and before the turn of the hour, I was on my way out with a car that drove just as new -- and all that remains of the freeway breakdown experience is a couple videos to be shared with friends. read more

One of the best places to get your tires serviced. I went to other locations prior to coming here and the customer service was far below my expectation. I came in wanting to replace my tires for my Challenger SRT 392. Andrew had assisted me at the time and heard what my concerns were in regards to what type of tire I wanted and needed. Andrew was super knowledgeable and did his research to find the best tire that I needed for my car. He gave me a reasonable price for the type of performance tire that I needed. The install was quick and easy! I will definitely recommend and come back for future purchases! read more

Firestone Complete Auto Care - Tires Near Me - Glendale, California

**WARNING!!!**This place is so shady! Beware when you take your car here! I called to get a quote for my car to change the spark plugs he gave me a quote saying I have 12 spark plugs which goes for $20 each so with labor it's a total of $638 and if the wires need to be changed out it'll be just $200 extra. Labor is $400!? Told the boyfriend but he still went over there with thE car since he was already on his way there. He spoke to the same salesman but he gave him a different rate. Spark plugs $575 and with the wires $975. Wtf!? Taking my business to a more honest place. At least stay consistent with your jacked up price read more

Had an excellent experience with Vic at Firestone. He got me and and out in no time and to top it off the process was super easy. They also had coffee and TV to watch as they were working on my car. This was an experience to remember and thanks to Vic everything worked out perfectly. read more

I've been coming here for years and am always happy with the service! I am writing this to highlight an especially awesome member of their crew! Andrew took time out of a busy weekend day a few weeks ago just to help me change my brake lights because I was unsure of how to remove the housing myself. I really appreciate that he took the 10 minutes out of his day to help me because brake lights are crucial to the safety of the driver. THANK YOU ANDREW! read more

At about 4:30pm on a Sunday, I noticed that my rear passenger-side tire was almost completely flat. I called Firestone and they said that I could bring it in, but they closed at 6:00 and were pretty backed up, so they could only check the tire pressure and help me put on my spare tire, if needed. I got there at 5:00 and once the tire was removed, it was clear it couldn't be patched, and I'd need a new one. Instead of putting on the spare tire and having me return the next time I was able (two days later), they offered to go into overtime by replacing the tire altogether! I was so grateful! They were extremely kind and helpful. Especially Vic. He is always so lovely when I come in for oil changes and (apparently) last-minute tire emergencies. read more

Before reading my review here please read my review at FireStone 1817 Lincoln Blvd Santa Monica, CA 90404 After probably the worst experience of my life at the Firestone in Santa Monica am I glad I got referred here by a relative to make things right. I am still waiting for corporate to call me after the problems I had at Santa Monica I called and talked to Vic at this location with the help of Allan they helped me getting new tires installed also did a alignment which came out great. The time and effort Vic and Allan put into making another stores mistakes all good again was Beyond expectation. They went above and Beyond to make a customer happy and I truly appreciate everything they have done. I would recommend anyone to this Firestone location because I only received honesty and great work. It refreshing to do business at a place where the customer is the #1 priority not only for the present but also the future! Thank again to Vic and Allan ! read more

I had an absolutely good experience here. I actually talked with a female representative that was very knowledgeable about the tires. She wasn't trying to get over on me by selling something that wasn't necessary or expensive. Appreciate that. I forgot her name but she was great! The service was about three hours. But Firestone has a good setup we're they'll cover your rotation for the life of the vehicle too. I thought it was a good deal actually. Your car always needs it done on an annual basis. So all in all a very good experience. read more

I was in and out in 5 minutes thanks to Allen's great work! My taillight needed to be replaced. He handled it quickly, professionally, and for free! I'll definitely be back for any future auto care needs. Thanks Allen! read more

This place is the best! Fast, honest service. The price quoted, is the price you pay. Vic and Allan are truly wonderful when it comes to customer service!!! I've been coming here for tire rotation for years. Thank you guys! read more

Worst place ever. Turn around go somewhere else. Customer service was poor, the way they test your car is poor, I would suggest going to another Firestone, or another mechanic all together. The whole experience all together just to get brakes and tires checked was 2.5 hours. I had them check my car for my brakes because it was squealing like crazy, and vibrating and I knew it was pretty much time for new brakes, as my past inspections had indicated. When they tested the car they would punch the gas really hard (you can see the car launch forward) and then they would slam on the brakes. To me, that is crazy and is that really how you check brakes? After "inspection" they left my car sitting in the bay for a good half hour, no technician working or checking the brakes. Even though I was there first, customers that came after me had already had their cars finished and left. The final verdict after 2.5 hours? My brakes were completely fine, and did not need replacement at all, and the tires? The tires were still new according to them and didn't need replacement. Took it to America's Tire, and according to them upon visual inspection my tires hardly had any traction left. Furthermore, after a week of driving my car, my brakes started grinding, so I took it to the dealer, and guess what? My brakes were metal on metal with 4mm left on the brakes. They were pretty much gone. Overall, avoid this place, save your time your money your energy, go to a dealer or other mechanic. read more

I've come here twice for a flat tire change and they've been wonderful! My last visit with Vanessa was excellent; she has excellent customer service technique. Their team let me know that something was not installed properly in my engine and they quickly tightened it at no additional cost; I was in and out in about an hour. Great place and I'm lucky they're nearby! read more

I had a slow puncture on my tire so went in to get a repair but unfortunately they couldn't complete the repair as the screw was too close to the side of the tire, luckily the tire was about 75% gone anyway so I got a price to change it. I think I got a pretty good price and had to wait for it to be delivered but they fitted it and everything back to normal good service and very helpful people at the place. read more

This is my second review on this place because I decided to give them another try. First time I came in was to get an alignment done and they didn't want to do it because I have lifetime alignment they didn't want to honor it. Now I come in for a simple oil change that I usually do myself. I wanted to give them another chance to redeem themselves and they were a disappointment. At the end of the oil change, they forgot to recap my oil cap and now I have to drive around with No oil cap. I found out when i notice that the car engine was running a lot louder then usual. Have to go buy a new oil cap and hopefully one day have the time to go back and get a reimbursement for newly purchased cap. read more

I've been using firestone for standard auto services for nearly 25 years and they have never let me down. For the past 10 yrs I use the one on Brand in Glendale. I met Allan, the manager there when I had trouble with my Mercedes and I was fed up with the dealership and their crazy prices. He hooked us up for a fraction of the cost. He was knowledgeable, straight forward and honest. For all these years, with 3 different vehicles, they have been easy and reliable and competitive with their pricing. Today, again they did us right - new brakes, new tires and additional maintenance services I walked out with a fresh ride for much less than the dealer was asking. Quick service and friendly staff. A+. Thanks guys! read more

Made an appointment for a simple oil change. Only to be ignored by both employees at the desk. No one to say I'll be right with you. No one to make eye contact with me. This Firestone needs to work on their customer service. But this was the last time I'll ever do business with Firestone. Not one single employee was responsive. Waited as long as I could before exiting, because I had a zoom call and work to do. Never again. read more

The service here is awesome! Been going here for years and the staff is always friendly! My service manager, Vic Makuchyan always greets us w a smile and answers all our questions w professionalism. Thanks Firestone! read more

These guys have always been super nice and helpful! The store manager, Allen, fixed up some small services right away and got us on our way on a busy Saturday morning. THANKS!! read more

I use Firestone on all my vehicles. This location saved me, TWICE!! I hit road debree on a late Saturday afternoon and came in. They had my tire, were open later than anyone else on a Saturday night-6:30- they got me in and out in 25 minutes. Btw also was due for my oil change and they did that too, plus courtesy inspection. ALL IN 25 MINUTES. I can't get my butt out of my house in the morning in 25 minutes! The second thing was, I have tire insurance for road debree and the place of business must call my insurance with details. I went back in to this location and Allen Sarkissian stopped what he was doing to take 20 minutes to deal with phone calls and fax's for me. Wow, way above and beyond. read more

I was looking for new tires for my bmw, i didnt know it's so expensive, I call many places and Allen gave me the BEST DEAL. I drop my car and after couple hours got a call from Allen that my car is ready. He then amaze me with what happened to my car: he told me that one of the bolts was damage and they couldn't open it. They took my car to BMW dealer in the area, had them reconstruct the damage bolt and install the new tires in less than 3 hours. They didnt charge me for the extra work on the bolt. Thank you! I am definitely recommend them, amazing customer service. read more

Allen the store manager was super helpful! Came in and he helped screw in my plates immediately. Very friendly and quick service.