Took my 2019 X5 in for a battery issue apparently there's been a recall. They informed me the battery was on backorder and there's was no ETA of when the battery would be in, so I had to drive a brand new vehicle with the battery light on, which didn't sit well with me. I took the vehicle to Long Beach BMW and they informed me of the same issues but were able to get the battery replaced within 3 days unlike Pacific who just gave the car back to me with the unresolved issue. I also had issues with their body shop prior, on a insurance claim, so I will Never go back to Pacific for anything, Please beware! read more

I have been going to Pacific BMW for two years now and it is the best repair service in LA! My car comes back like brand new and the customer service is excellent. Henry is so attentive and careful, always works with me to get my car in and out as fast and as affordable as possible. It's really worth every penny. read more

Worst customer service ever. Waited over and hr for someone to help me. People were just sitting around doing nothing.

I received a very upset call from my mom who has been a customer of Pacific for almost 10 years. She had a pre inspection scheduled but had to cancel due to work obligations and they called her aggressively trying to intimidate her into coming today only when her lease is not due for another two months. She purchased lease protection to avoid having any issues once the lease was due but they still tried to threaten her with outstanding charges if she didn't take care of the service and inspection today only. We are in the middle of a pandemic and minimizing contact should be a top priority for employers trying to provide a service to older customers. Instead of offering other accommodations or rescheduling the representative began to yell at my mom in an aggressive tone. I would name the representative who was rude but I only know her last name was Johnson. I personally purchased my vehicle from Century West because of the horrible service pacific provides and I will make sure my mom returns and gets her new one there as well where the service is more professional. I am extremely disappointed with them treating a long time customer this way and we will not be back. read more

Never had a positive experience with the commission based service advisers that work here. Do you know why this dealership always give you a hard time honoring warranty work? It boils down to how much commission they will derive from the transaction. If you pay cash for service work, the service advisor will receive about 10% of the total sales amount ($500 work order = $50 commission). Warranty work pays less. BMW knows the true cost of repairs so something that costs you and I $100 will cost BMW $50-75 in billable hours. Commission structures for warranty work also pays less. So let's run the math here; (Less billable hours @ lower hourly rate) + (less percentage commission) = less total commission You see where I'm going with this? Bottom line up front - Find yourself a good independent BMW mechanic and get it done cheaper and faster with no compromise to quality. You know those fancy coffee machines, marbled tile bathrooms and gorgeous receptions? You realize your paying for that in one way, shape or form right? read more

Love my car!!!!! Botan Hawlery was extremely helpful (never pushy) and he was able to get me my dream car at a great price! The experience from the beginning was very easy, and when I finally decided what I wanted-- the process was surprisingly quick. Thank you Botan, we'll see you for our next BMW. read more

Wow! Pacific BMW service center is amazing, everyone there is professional and will answer every question you have. Been driving BMWS since I got my license and never had a chance to be disappointed. read more

Emilio Dasaad was Awesome!!! He understood my needs and what I was looking for. He Definitely delivered!!! Good Job Emilio Thank you Pacific BMW You guys are The BEST!!! read more

Pacific BMW - Emilio Dasaad was Awesome!!! He understood my needs and what I was looking for. He Definitely delivered!!! Good Job Emilio - Auto Repair Near Me - Glendale, California

I am not the leave a review type but my experience at Pacific BMW went so above and beyond I just couldn't keep it to myself. Soran was absolutely wonderful, not only is he extremely experienced, but he made me feel so comfortable and taken care of every second of the financing process. I could not recommend him enough as well as this dealership. Everyone was so respectful about keeping their masks on and practicing social distancing which makes a huge difference during COVID. Special shout out to Isam who made signing boring finance papers a surprisingly fun experience! read more

Literally don't even go there. I made an appointment to check out a car and by the time I got there they had told me they sold it the night before. They didn't even have a set list of potential cars to show me to make up for it. When they "tried" showing me similar cars they didn't even know what cars they had. Terrible service. Looked down upon as well. 1/10 just don't even go there. Incompetent staff as well. read more

Unorganized. Don't bother coming here to test drive a car. We waited a long time. I had BMW previously and the service department was good but not the sales. They need to work on their customer service read more

This review is for the Service dept and not my service rep whose been great at explaining everything to me. So I took my car in for service in September 2016 and they fixed some things in the engine as my car was losing power and almost shutting off. They found a leak somewhere and they fixed it. Fast forward to December 2016 and I had similar issues along with new issues. I took my car in and they replaced some parts and fixed it. However they blamed an "outside influence" because there was apparently a missing "screw" from the engine part. The only people that have even opened my hood have been the BMW technicians at this place. So either, this guy removed a screw and lost it or the September service guy removed it and lost it or forgot to install it. So not only have they sold me a car that is giving me problems, they can't even get their s**t straight when it comes to fixing it. Given that they can't remember an engine compartment screw, I don't find it odd that I had to take my car in 3 months later for a similar issue. I wouldn't be surprised if my car simply falls apart in the next few weeks. Do NOT take your car here for service. There are other BMW dealers nearby that will hopefully remember to fix your car correctly. PS: I'm glad they didn't work on my wheels/tires cuz they would probably forget to tighten those screws too. read more

Some might find us crazy driving to LA from the Bay Area to buy a car but I can tell you one thing from this experience " the 6 hour drive was worth it"!! Soran Hawlery took care of us and made sure that everything was handled smoothly and efficiently. It's always intimidating buying a car especially a BMW but this is the "easiest" car buying experience we've ever had and it's all because of Soran. We felt like we're family! We will for sure refer this place to our family and friends.. Thanks Soran and Leon. ( hope I spell your name right) read more

This place always make me wait at least 30mins to an hour just to talk to the service advisor when dropping off my car from anything as simple as oil change to brake replacement. Not to mention additional wait time if you're getting a loaner car for the premium price they're charging, that's not acceptable. read more

Chaotic, expensive, and waste of time. No service to use your phone and all the men just stand around outside they oddly never look busy it's always happy hour. read more

By far the worst service department I've ever been to. Considering that I've been to many other dealers including other bmw dealers, the service department at pacific bmw is by far the worst I've ever experienced. My service advisor Amy was extremely rude and unprofessional. Truly have no idea why someone with such a bad attitude has a job at this dealer. Lastly, a tip to the service advisor Amy, learn how to speak to customers and remember, you're just an employee for BMW and nothing more. If you're looking to service your BMW, don't come here. There's many better dealerships who actually treat their customers with some respect. read more

After breaking up for the second time with downtown LA Mercedes 6 months ago, Pacific BMW (service department) has become my new lover...and I'm madly in love with them. Had to bring my 335i in for a checkup on something. Appointment was easily made over the phone while I was in a conference room and it was only 3 hours in advance! Customer service is outstanding here. They provide expectable shuttle services, uber, loaner vehicles, snack & soft drinks and more. I don't feel hesitant giving them a call, bringing my car in for a service or telling them all my concerns. All of service advisors I have encountered in the past few months are very professional. Danny* took care of me the latest time I was there to get the oil changed and it was so pleasant. Keep up the good work! read more

Out of all the luxury car dealerships, this specific BMW dealership is hands-down the best in terms of customer serivce! Even my younger son wakes up early just to remind me of my service appointments, he loves it so much. When you drive in, you're immediately greeted by a smiling, welcoming face. They're very organized so I never feel like I'm waiting too long for someone to let me know what's gonna happen with my car. Also, the service advisors are the most cordial, knowledgeable, and accommodating people and should be the GOLD STANDARD for anyone dealing with service/client relations. One of my first Advisors was Johann (who may no longer be there?), but the one I got recently was Raymond and I could not say enough nice things about these guys. They are young, smart, and just happy to help - not like the other dealerships (*ahem*Mercedez* *cough* **Audi**) with old guys who are snooty AF and make you feel like you're not good enough to get your car serviced even though you just paid $65k for the darn thing. Oh, and the lounge roomS (2 of them!) are a definite plus. We're talking about pastries, snacks, strawberry-covered chocolate (you read that right), lattes, massage chairs... and good wifi! And when you leave, you get a goody bag *gasp* :D read more

Very good service, Henry is great, Very professional and friendly person to deal with. The place is much better than the one in santa Clarita, I've been there for all my services and they never let me down. I highly recommend them. read more

I had the pleasure of dealing with Lori Kizirian again of Pacific BMW on another BMW purchase of my new M4 GTS. Lori is the most straightforward person you will ever meet. From choosing the car to signing contracts, the process was done within a quarter of a day with no time wasted at all. There is no hidden information as Lori digs out every last scrap of information on the specific vehicle. Lori also gave me a great price on which I was highly satisfied on. The delivery experience was very good, as you get a run down by the BMW genius on all the features of the car. Even afterwards when I discovered a missing tool kit, Lori was able to find out for me and I was able to receive it. After sales satisfaction is second to none with Lori. This is not my first BMW purchase from Lori, and this will not ever be my last BMW on order from her and Pacific BMW. read more

Pacific BMW - Auto Repair Near Me - Glendale, California

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Pacific BMW Business developments &loyalty center specialist Liliya Nikogosyan I just wanted to write a note expressing my appreciation for the extra effort you put while I was in need of support and I am grateful to you and pacific BMW for providing us the best customer service. read more

Long story short (Since all the reviews here are terrible and everyone gets the big picture) Purchased my car here yearssssssssss ago back in my pubescent years. A year or so later my transmission breaks. Took it here and they told me it would cost $3,000+ to replace + service. My Dad and I were like "WTF?" (After he had beaten me senseless for supposedly breaking the transmission cause that's what the guy at the dealership had told him). Took my car to another BMW dealership in Sherman Oaks, they quoted me $350.00 (yes that is right) for service only + whatever fees. They told us it was still under warranty and shouldn't be dishing out cash for a new transmission.. Long story short, Pacific tried to bend us over and anal rape us. We didn't let that happen cause we don't like to be anal raped so I've never came back here..... Say No to Anal Rape and Pacific BMW. read more

We leased a car from Pacific BMW of Glendale which was a service vehicle with low miles. The salesperson told us these were great deals but didn't tell us that this car was used by a smoker. When we test drove it, there wasn't a strong smell but then when we did the paperwork they had it detailed and put so much perfume in the car that when we drove it over the next few weeks we got headaches every time we were in the car. When we reported this problem the dealership wasn't helpful stating the deal was done therefore there was nothing that could be done. We marked it up as lesson learned about buying a used car but the reality is that seems like they just happy they didn't have to deal with that car. We also noticed that whenever we locked the doors the alarm would go off so the same salesperson told us to bring it into the service department to fix it. They had the car from Thursday until the end of the day Monday and found out that the problem was the device that we plug in for our insurance so they removed it. The service person then told me that he should charge me $200 for the service because our insurance device was not covered under warranty...thank goodness he didn't. All this on a car we have driven less than 200 miles and have 35 more months to endure. Long story short we will never lease/buy another car or use the service department at Pacific BMW Glendale...which is very unfortunate since it is a mile from our house. read more

I don't know anything about the service side of Pacific, but if it's anything like the dealership side, you will have one of the worst experiences in purchasing a car. Basically, if you like to hunt to find people to help you out, this is the place for you. Let me list all the great things about this place. The employees are no where to be found. If you do find one, there's a good chance they have no product knowledge about the car you're interested in. Additionally, they have no idea about what cars they have in stock and might tell you to go look for it yourself. If you're looking for a horrible deal, this is the place for people like you. If you've ever been interested in having someone rip you a new hole just because you don't like crapping out of just one hole in your ass, then this is also the place for you. Basically, this is the worst BMW dealer, and probably one of the worst car dealers I've ever been to. I have no idea how they even sell cars. read more

I can't image this place ever selling cars. The sales team is invisible, and when they do come around they don't seem to give a shit about business. Since its the closest dealership to me, I've made several attempts to purchase cars from Pacific BMW. However, I've been let down ever single time. As far as service, its hit or miss. Every SA I've had a positive experience with has been fired or has relocated. Not worth the time. Take your car somewhere else. **PS: They'll try to void warranty on parts any chance they get. They blamed fuel pump issues on my upgraded wheels, wheels that BMW sells!!! Idiots! read more

The five stars are specifically for DANIEL at the Parts Department. I called him as I was looking for a hard to find part. He took the time to help me and came up with a solution. I really appreciated him helping me and wanted to acknowledge his kindness. Thank you so much !!! read more

So my mom is all excited about getting a new car. She is a spontanous shopper, and pulls the trigger on big purchases by instnct. So we turned her Prius in after a 4 year stint of going Green and she says "I want a nice car!" She notices a 550i pass by with M package and all. She immediately says "I want that car." So we jump onto the Brand BLVD of cars (and sleazy sales people) to make a visit to Pacific BMW. The guys are smoking cigarettes outside and the doors are locked. Ohhh shit, we're 2 minutes past closing time on a weekend. We wave down a guy inside and signal that we'd like to get ourselves into a new car pronto. The man walks up to us, hands us his business card and goes back to his desk. "Come back tomorrow." What an idiot. And we wonder why there is so much unemployment in this country. People at your door ready to give you cash, and your following protocol to hours of operation. They built a dealership the size of a small shopping mall to reject customers visiting 2 minutes past closing. Anyway, we starred at the exact model we wanted in the showroom through the window until mom decided she doesn't want a BMW after-all, "I don't wan't a stupid BMW anyway. Let's go to Maserati." From reading other's reviews, it appears our feelings about this place are not unique. What a shame, human beings failing to impress once again. read more

Wow...avoid this place. No really...BMW might be a good brand, but don't get one here. I've been in the market for a new luxury car. Been to about 5 different dealerships (Acura, Audi, Infiniti, Lexus, Ford, etc) and this was the worst, most insulting experience I've had. Walked up looking to test drive a 3-series and was told flat out, "No." The salesman asked what I was looking for. I let him know the rundown without going into prices (my commute distance, want blue tooth, good handling, decent gas mileage, etc; same rundown I've given at every other dealership). He got a bit flustered and said there were a great many options for these cars. I asked him if he could let me know what some of those options are and he told me to leave and do more research on the BMW site. I'll repeat that...a car salesman told me to LEAVE their dealership. He continued, once I did more research THEN I could come back, tell him exactly what I wanted to drive and he would make an appointment for me at a later time...a LATER TIME. I told him, "Alright, well I can do more research, but I'm here right now. Can I at least see how one handles and feels?" He went on to tell me these are very expensive cars and they don't let just anyone drive them. A bit flabbergasted at being dismissed so completely, I left. BMW must be printing money if they can turn away people interested and financially able to purchase their product. Best of luck to this dealership and getting new customers. read more

RIP OFF ALERT! Service department is terrible. My girlfriend took her car for service. The advisor tried to convince her to do the following: $500 - replace spark plugs --ORLY??? The most expensive plugs i can find online are $20 each x 6 = $120. They wanna charge $380 for labor on spark plugs??? No no no... i got quotes for less than half the price at two other independent shops in santa monica - and rates in SM tend to be high. $1500 - replace O2 sensors --OMGWTF!!! Sensors cost about $75 x 4 = $300. Another $1200 for labor? AND the sensors don't need to be replaced! You only replace these if the check engine light comes on and the computer says the sensors are faulty. There were nearly $4000 of repairs that were advised, most of which are not needed. The car's only worth about $6000. AND the advisor offered to buy her car if she ever wanted to sell it. He knows the car is fine, and thinks he can score a deal. How can this guy sleep at night?? read more

Low ball trade in offer!! I have probably bought/ sold at least 20 cars in my lifetime, so I know how the system works. I went to test drive a used vehicle. After some persuasion I decided to have them appraise my car and work up the numbers. Firstly they would only drop the price of the new car like $300. If that was not enough they tried to low ball me on my trade in. I simply got up to walk out and said we were too far apart with the numbers. The salesman then acted like a petulant kid and proceeded to tell me that I would never get any more for my car and if I did I should rip of the salesperson's arm. Not the type of service I expect from a brand like BMW. So Eduardo (the Salesman) if you are reading, I went straight to another dealer 6 miles down the street and they offered me fair market trade/ wholesale value for my car and what I was looking for - $3500 higher than what you offered me. Thank you Pacific BMW for wasting 45 minutes of my time. On a side note, I have had bad experiences with a variety of dealers on the "Brand Auto Mile" in Glendale over the years. No one seems interested in making a deal and their prices are way higher than elsewhere. I have found that the best deals can be made with dealers in the South Bay or the Antelope Valley. Make sure you shop around and you can save lots of $$$. I have found prices as low as $2000 lower than sticker on some new cars. read more

Oh Pacific BMW how I hate thee, let me count the ways. I am no mechanic, but does anyone else find it strange that it took trained professionals over a week to figure out that the reason my car wouldn't start was the key? No no ...by all means take the entire car apart, send away to Germany for a part (oh yeah I said Germany), and then after refusing to take my second key when I first offered, break down and take it, keep it for two days, and then decide to stick it in the friggin ignition, only to find out that it was the key that didn't work. Then add insult to injury by calling me to let me know that there is nothing wrong with my car and act shocked when I ask for a replacement key. A what? Oh I don't know a second key for my vehicle that is still under warranty. Crazy, maybe, but that is just the kind of demanding person I am. I don't say this often but I HATE you! read more

By far the Ulitmate Insulting Sales Experience. I sent out several email requests to BMW dealers across Southern California looking to get a quote for a 528i with navigation for my father. I received a few quotes and was asked by Sarah Zhou in the Pacific Sales Dealership as to what I wanted. I asked for a competing quote and stated my lowest quote that I had already received. The response back I got was a "smart ass" response that stated that she thought the number I put in was a "low ball" deal. They claim they've never lost a customer on price. That's probably true because they insult you when you give them a competitors price which is lower. #1 Volume dealer doesn't mean squat. Fletcher Jones Mercedes Benz is the #1 volume dealer but not best on price, but I still buy from them because the buying experience is pleasant, and hassle free. I have never been in a situation where I've received an insult back from a salesperson. That truly was the Ultimate reason why I will personally never buy a BMW from Pacfic BMW or possibly BMW period. The Ultimate Driving Machine is not worth going through this b.s read more

It is very unfortunate that my first service visit may be my last at Pacific Bmw. I'd like to start by saying that the purchase experience with Yisayi was great and we received excellent customer service from him from start to finish. He was attentive, patient, and kind to my family during our visits. He's the only reason for the second star. My apologies for providing a lengthy review but I hope you may see this more as an opportunity to improve rather than a complaint. As for the service side, it was a completely different experience. To provide some background, my car was just recently purchased 2 days prior to us having to bring it in already for a service repair. If there was a time to be a bit more understanding and win back a customer's trust to the brand, this was the time. During initial drop off, my service advisor Henry Burmayan rushed me in and out of his office, he did not take the time to explain the process and reassure me that my vehicle will be taken care of. To his defense I did take up time registering my car with my insurance policy, before checking in with him. However, the place did not seem busy at all for him to rush me out. Now in terms of following up and providing updates, this was also very poor. I'm not sure what the policy is regarding customer communication, but I would believe that at the very least we should be provided an end of the day or even mid day update on our vehicle status. I took the liberty in proactively calling, texting, and emailing Henry to get some kind of status update. Eventually I received a call and finally a text that stated "my apologies, thought I sent the text but i did not the car is ready for pick up" During pickup, I was not acknowledged by Henry when I came into his office, eventually passing me along to his colleagues to get my paper work started and seemed distracted the whole time with a personal discussion with another customer. I would understand completely if he was busy but at least acknowledging or even greeting someone would again provide that reassurance and sense of care to the customer. Now as me and my family wait for our car, 90 MINS passes by until I personally had to ask what was going on, apparently my car was NEVER in queue to be picked up. My guess was this is due to the distraction and lack of attention to the customer. At least we received an apology during the other time right? Again I'm not here to provide an angry review but instead try to provide some constructive feedback to hopefully improve future experiences with other customers. read more

Okay then, if you've not got time for this tale of woe, I'll break it down into a few simple words. Incompetent technicians. Shameful customer service. Bribery. Dishonesty. If either that grabbed your attention or you wanted to read on anyway, here's the full sordid tale... Remember the hottest day ever in LA? I was stuck in traffic on the I-5 in my BMW X5. The radiator blew. Sitting by the road in 112 degree heat, I was delighted that Pacific BMW was a mile away, would fix my car on the warranty (so only a $50 service charge), and would give me a free loaner until it was fixed. I live in San Diego. So far so good you think. As did I. I picked it up three days later. Two miles down the 5 in rush hour traffic, the temperature hits critical, so I pull off the freeway in the middle of East LA. I call my service technician, who asked if I can come back in - er no, the car will blow. He says he'll look into it and call me back. I call back in an hour and he's gone home for the day. Thanks. I try again, and get about two more miles down the 5. Same problem. I call back and speak to the head of customer service, who is extremely sorry and says she can get me towed back to Glendale. That doesn't help, as I'll be stuck there with no way of getting home. I want a ride home. She says she'll look into it. Almost an hour later, she calls back and says the best they can do is tow me to Norwalk and, as by now the service dept has gone home, I can get a cab to LAX and then rent a car to drive to San Diego. Seriously? I grudgingly say OK, but after that, the traffic thins out, so I try my luck again on the 5 - after all even if it breaks down for good, I'm no worse off than with the solution they'd recommended. Fortunately I get home to SD without incident. So the next day, I take the car into BMW of San Diego where they say that yes, the Pacific BMW techs fixed the radiator, but completely missed the root cause, a broken fan. A cursory check would have noticed that. Another $50 service charge. It's not a ton of money, but I feel pretty ticked that I have to pay it, is it really should have been picked up first time round. So, on my return, I write a pretty scathing Yelp review. A day or so later, the Pacific BMW client service person (the same one who was the really-apologetic-but-I-can't-help-you person I dealt with before) calls again to say that she was really apologetic, and if I'd take down my Yelp post, she'd cut me a check for that $50 service charge "right away." Frankly they should have done so regardless, as it was their incompetent techs who made me have to go in a second time. I know that's a shady business practice from them - I think it's known as "bribery" - and is a bit naughty of me, but hey, $50 is $50. So, I took down the post while were on the phone. That was two weeks ago. Have I seen a check from them? Not bloody likely. I'm sure I'll get a call saying that it was lost in the post or there was some administrative error, but frankly, it's tough. Pacific BMW, you are a truly dreadful organization and I can't recommend enough to people to avoid you like the plague. Hopefully this post, added to the rest of the one star reviews, will make you change your business practices, but I'm guessing it won't. LA has too many BMW dealerships for you to keep screwing people like this. Hopefully there will soon be one fewer. read more

For 2 consecutive weeks, I have brought my car in for the following problems: a distinct rattle as the RPMs drop from about 1500-2000 and squealing brakes. The first week they had my car for 4 days, they did some recall work in addition to replacing the actuators on my wastegates which they thought had fixed my rattle. They also replaced my rear brakes and sensors. I picked my car up and the same night I hear the SAME rattle, SAME squealing, and now some clunking noise when I apply the brakes when I am parking The 2nd week, I called Marco and set up an appointment to bring it in again (10AM on a Monday). I picked up my car on Friday morning and within 2-3 hours, SAME RATTLE, SAME SQUEALING. But now, the story is that this noise is NORMAL for a turbo motor. If you read above, apparently the first time, the rattling was from the wastegate actuators. Now the noise is normal??? I can not accept the fact that a car that costs this much is designed to rattle like a tin can and squeal as you apply the brakes. BMW, the Ultimate Driving Experience?? I think not. Obviously I was upset, so I called Marco again and told him that nothing is fixed. It is exactly the same as when I brought the car in the first time! Marco spoke with his foreman and told me that this is normal for my car. I explained to Marco that I cannot accept their diagnosis and that I would be going to another dealership for a 2nd opinion, which he supported. I went to Century West BMW and the shop foreman there took a look at the rattling problem. He isolated the actuators as I rev-ed the car on both my turbos and stated that the rattling is not from the actuators. I brought it back to Pacific BMW and they have now replaced my turbos. Finally picked up my car after nearly 2 weeks and now my climate control turns on by itself and then I got a check engine light. Soon after, I realized I am not getting any boost. Fortunately, I am under warranty and I am not paying in money, but who's paying for my time? In the past 30 days, my car has been at the dealer 20 days. read more

Updating my review for Marco in the Service department! He's been my service advisor for over 5 years and I'll always recommend him to anyone going in for service here! He's trustworthy and won't make you pay for things that don't need to be done to your car. He always tries to make everything more convenient for you. The service area got a lot of updates as well. Nice waiting area with cute snacks for you as you wait. Everyone here is nice and they try to get you in and out as fast as possible. If you're coming here for service, make an appointment with Marco! You won't be disappointed! read more

WORST PLACE EVER!!!.. I bought my car here cuz they gave me the best deal but for service I cannot stress about how poor their service is. I bought a 335i from a lil over a year and a half ago and I've taken it in for repairs/service 15 times. Why that many you ask??? Well I know that the car has certain parts that are common to fail and sadly, my car had ALL of them. DTML PUMP failed 2x HPFP failed 2x... long cranks..... went into limp mode ECU upgrade FAIL = car drives slower..went into limp mode AGAIN Replaced left daytime light Replaced right daytime light..you'd think theyd check both.? replaced a tire/alignment = stupid me i shouldve done this somewhere else...charged me $400 for an alignment.. this place is AWFUL...it takes them multiple times to do one thing correct and they never give me my car when they say they will. complimentry 32 point inspection my a$$... AVOID AT ALL COSTS!!! read more

Unless you love to waste your money, do not go to this dealership to get your car worked on. There was smoke coming out of my exhaust, so I took my car in. The agent who took me in had my car looked at and came back and actually told me that I "need a new engine." Ballpark figure: $8,000. With a serious face, I just laughed quietly inside and walked out. It turned out that I just needed to replace a gasket. This was six years ago, and the car still runs fine with the old engine that Pacific BMW claimed needed to be replaced. I wish I was on Yelp back then. I would've written about it and helped someone from making the mistake of going here. read more

Do NOT service your car here. I've been to both Shelley BMW and McKenna, but neither have EVER compared to the idiots that work here. First of all, my ENTIRE work order was processed under a different person's account who happened to have the same name as me. The service person did not even verify my information, and I didn't find out until I went home and looked at my receipt. I explained what my concerns were: squeaking brakes and car rattling violently when driving at a faster speed. The service rep promised me everything would be taken care of by later that same day, or by Monday at the latest. Then, I was promised a loaner vehicle within the next 15 - 20 minutes. Two HOURS later, I got the loaner. One person was working on the loaners although everyone had made appt's ahead of time. In the appt process, they also ask whether you will be requesting a loaner so they do have an idea of their workload for that day. I was informed later that day that my car would be ready Monday at the latest. Monday -- No call. By Tuesday, I got worried that my car was given away my car to the wrong person and called them to see when my car will be ready. I was told that repairs were complete, and I can go Wednesday morning to pick it up. I got another call later that day by the same person to inform me my car was ready...as if he was speaking to me for the first time... UM..moron? I was informed that the brake pads had been replaced but as for the shaking, it had to do with my rims and that I would have to purchase $1000 wheels for them to even look at the problem. I declined. When I finally got my car back, I discovered my brakes still squeaked. And they didn't even looked into the shaking problem because I "required" new $1000 rims before they could pin point the exact cause. I called to complain and was only directed to a voicemail. I do not trust them with my vehicle and will not be going back.... even though I live down the street. One more thing.. While I was getting my car back, I noticed a dent on the rear bumper that WAS NOT THERE when I left my car. I called one of the service workers and told him about the dent. He told me to write down his name and that he would be a witness. Of course after 15 attempts of trying to reach the manager (who always happened to be in a meeting), one month later, I was told that I had actually signed something saying there was a dent on my rear bumper. PACIFIC BMW IS FULL OF CRAP and totally falsified this information. I have never dealt with such dishonest people. They probably thought I would forget or something if they waited long enough. AVOID THIS PLACE. read more

I have always came here to get my service done. NOt sure about the sales department but the service here is fine. FIrst of all.. if you can afford to buy a bmw .. lets not complain about the service costs. We all kKNOW its a costly car.. esp the service if you're out of warranty or the 4 yr free service part. Everything at the authentic dealership service have a highly marked up price.. so if you cannot pay for it GO TO a private mechanic which cost lower... My service adviser Russell Wang is always nice and patient.. explains to me everything that is wrong with my car or what is being done. and always tries to do the best he can to finish the work in a reasonable time. Again ppl who do not want to pay for the high price.. go to a private mechanic shop.... all bmw dealerships have marked up prices.. you're paying for authentic service and parts.. which some ppl think it makes a difference or not.... read more